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Ariva Gateway Kuching

Agoda.comUS$ 33*
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14/05/2017 15/05/2017
1 room 2 adults 0 children
US$ 46*
US$ 33*
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US$ 35*
US$ 35*
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Ariva Gateway Kuching
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250 Reviews from our TripAdvisor Community

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There are newer reviews for Ariva Gateway Kuching
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Showing 211: English reviews
Reviewed 3 June 2012

Our 1st trip to Kuching was spoilt due to poor hotel service . We had to move room 3x without any help ! We had to collect the new keys and move our luggage all by ourselves 3x ! And worst the 1st room move was an occupied room!! There was no apologies from the staff even after making the...

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Helpful?
Thank FM46
Management response:

Thank you very much for taking the time to post your review on Tripadvisor following your stay at Ariva Gateway Kuching. We sincerely apologize for what have happened. My team members should have been more forthcoming especially with assisting you over the shift of rooms with the luggage and keys, and the ‘occupied’ room that has yet to be cleaned...

Kuala Lumpur, Malaysia
Reviewed 21 May 2012

Ariva situated in the middle part of kuching city in which easily can be reach it nearby landmark, but if you want to come to this place via taxi, please mention Sommerset instead Ariva cause that it old name and old management. i'm staying with my family of 6 adult in it 2 bedroom service apartment, this apartment not so...

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Helpful?
1Thank FaizalFederations
Edmund L, General Manager at Ariva Gateway Kuching, responded to this review

Thank you very much for taking the time to post your review on Tripadvisor following your stay at Ariva Gateway Kuching. Indeed, we are building on ARIVA brand name daily as we just took over from previous management 1 year ago in 2011. We couldn’t agree more on how you feel at home with all the amenities you need for...

KL
Reviewed 15 May 2012

We arrived at the hotel about 2.30pm on 9th of May just to found that easytobook.com not yet reserve or even mention the hotel about our reservation. And the 'best' part is, we already paid for the reservation. Luckily, we were entertaint by the right person (Mr. Trescott Gregory) at the hotel to solve the problem. He is very kind...

Review collected in partnership with Easytobook.com
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Helpful?
Thank Mohamad Faizal A
Edmund L, General Manager at Ariva Gateway Kuching, responded to this review

Thank you very much for taking the time to post your review on Tripadvisor following your stay at Ariva Gateway Kuching. It is a great pleasure to share your positive and kind comments with the team. It was indeed our pleasure to serve you. We will always look for ways to better our service in order to serve valued guests...

surrey
Reviewed 19 April 2012

We (family of 5) stayed for 3 days at the Ariva in a 3-bed appartment. First the positives: - The room we had was huge, with 3 massive bedrooms, a large living room/diner/kitchen, and two large bedrooms. - the breakfast (included in the price) was quite good as well, with lots of sweet choices. - the location of the hotel...

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Helpful?
1Thank mvanderh
Edmund L, General Manager at Ariva Gateway Kuching, responded to this review

Thank you very much for taking the time to post your review on Tripadvisor following your stay at Ariva Gateway Kuching. We appreciate your comment on our spacious rooms, and delighted that you find our location proximity to conveniences are well suited for you and family We noted your comment on our rooms and we are delighted to advise that...

Kuala Lumpur, Malaysia
Reviewed 18 April 2012

This old service apartment needs renovation as the rooms and public areas have seen better days. My non-smoking standard room was smallish but thankfully quiet being in an upper floor of the building shared with a bank downstairs. Didn't get to see the suites which they have too. The view of the city was good. TV channel choices were limited....

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Helpful?
Thank pkfong
Edmund L, General Manager at Ariva Gateway Kuching, responded to this review

Thank you very much for taking the time to post your review on Tripadvisor following your stay at Ariva Gateway Kuching. We noted your comment on our rooms and we are delighted to advise that we will be embarking on a soft refurbishment program within the next 3 months. We appreciate your comments for our services/facilities provide. And yes Ariva...

Penang
Reviewed 17 April 2012

Good and spacious apartment, was perfect for our family with three kids. The rooms were comfortable and well organised. Our washing machine didn't work but was fixed quickly when we asked for help. In general the service was very good; the staff tried very hard to help with all our questions, and found my bank card when it went missing....

Review collected in partnership with Easytobook.com
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Helpful?
Thank Abula C
Edmund L, General Manager at Ariva Gateway Kuching, responded to this review

Thank you very much for posting your review following your stay at Ariva Gateway Kuching. We are delighted that you liked the spacious, comfortable room and our staff responsiveness and assistance to your request. We assure you that we are constantly looking for ways to improve the facilities that we are providing. Once again thank you for your feedback and...

Caribbean
Reviewed 9 April 2012

This "new" "hotel" appears to be what was previously an older hotel or apartment block. Anyway, it is centrally located in Kuching within easy walking distance of everything that you would want to see or visit in the City. Pros: good views and a very good room rate. Cons: weak wi-fi service; old-fashioned bedroom and bathroom, both of which need...

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Helpful?
Thank oldfairdealtraveller
Edmund L, General Manager at Ariva Gateway Kuching, responded to this review

Thank you very much for taking the time to post your review on Tripadvisor following your stay at Ariva Gateway Kuching. We noted your comment on our Wi-Fi service and we are delighted to advise that we will be upgrading the service this month with Telekom Malaysia. Signal will be strongest in the living and dining area. For the bedroom...

Kuala Lumpur, Malaysia
Reviewed 19 February 2012

Stayed for 2 nights.The room are spacious and clean.Apartments have fully equipped kitchen including washing machine and dryers.A very good,polite and helpful front desk staffs.Breaksfast are basic but good..Swimming pool are at the roof top which can have a good view.If you see the website hotel photo galleryand brochures,you can get the same expectation at the apartment...And tips from me...

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Helpful?
1Thank Suriani15
Edmund L, General Manager at Ariva Gateway Kuching, responded to this review

Thank you very much for taking the time to post your review on Tripadvisor following your stay at Ariva Gateway Kuching. We appreciate your comment on our rooms and are delighted that you liked the spacious and clean room, well equipped conveniences in apartment. Thank you for your comments on the magnificent view from our Level 16 swimming pool; which...

Kuala Lumpur, Malaysia
Reviewed 9 February 2012

Stayed here for two nights. The room is quite spacious and clean. Bathroom is ok, with centralized hot water and a wonderfully strong water pressure, the showers were fantastic. The hotel is more like a service apartment than a hotel, which I like. For room access, they gave you a key for your room and a security card, for the...

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Helpful?
2Thank Megat I
Edmund L, General Manager at Ariva Gateway Kuching, responded to this review

Thank you very much for taking the time to post your review on Tripadvisor following your stay at Ariva Gateway Kuching. We appreciate your comment on our rooms and are delighted that you liked the spacious room and the powerful shower. The lobby at the Ground is in fact shared with the office tower wing with this being a mixed-use...

Manila, Philippines
Reviewed 6 February 2012

Stayed at this hotel for 2 nights during a business trip. Hotel rooms are a bit dated already and could use some renovation. Breakfast was very basic but acceptable. Location is good as it is near restaurants and mall areas. Hotel does not have a business center and staff was not helpful when I needed to print some documents. Great...

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Helpful?
Thank micol_mca
Edmund L, General Manager at Ariva Gateway Kuching, responded to this review

Thank you very much for taking the time to post your review on Tripadvisor following your stay at Ariva Gateway Kuching. We noted your comment on our rooms and we are delighted to advise that we will be embarking on a soft refurbishment within the next 3 months. We appreciate your comment on out location, as Ariva Gateway Kuching is...

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Ariva Gateway Kuching is nestled in the heart of Sarawak's Golden Triangle. It is a well appointed twin tower complex integrating modern offices and serviced residences from hotel rooms to well equipped apartments within the Central Business District. It is centrally located within a myriad of major shops, international restaurants and entertainment centre. ... more   less 

Additional Information about Ariva Gateway Kuching

Address: No 9 Jalan Bukit Mata, Kuching 93100, Malaysia (Formerly Somerset Gateway Kuching)
Region: Malaysia > Sarawak > Kuching
Price Range: ₹ 2,055 - ₹ 3,146 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ariva Gateway Kuching 4*
Number of rooms: 68
Reservation Options:
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Also Known As:
Ariva Gateway Kuching Hotel Kuching
Somerset Gateway Kuching
Somerset Gateway Hotel Kuching
Ariva Gateway Kuching Sarawak
Hotel Style:
#7 Luxury Hotel in Kuching
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Questions & Answers

Here's what travellers have asked, with answers from Ariva Gateway Kuching staff and other travellers.
7 questions
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Questions? Get answers from Ariva Gateway Kuching staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner suites are larger and quieter. Opt for the back facing ooms. Rooms facing front subject to lots of noise in the weekends.”
sunithau, 22 Jan 2017 | Read review
“Our room looked out to a building site but that was quite fascinating”
407grahamm, 15 Nov 2016 | Read review
“Kindly ask reception”
Soulart007, 2 Oct 2016 | Read review
“Room #605 for 'newest' 2 bedroom apartment.”
  • Old bathroom. Picture makes it look better.
  • Old washing machine and dryer condition (not working) in room #601
sx149, 1 May 2016 | Read review
“choose top floor facing river.”
goshocky, 4 Apr 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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