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Hotel Shangri-La Kota Kinabalu

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Traveller (247)
Room & Suite (107)
Dining (25)
Overview
  • Excellent28%
  • Very good43%
  • Average22%
  • Poor5%
  • Terrible2%
Travellers talk about
“room service”(15 reviews)
“bus stop”(5 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Rooms
Restaurant
Room Service
3 Star accommodation
All hotel details
Additional information
Offers from Hotel Shangri-La Kota Kinabalu
Special Deal: Save MYR 3 on select meals
Offers from Hotel Shangri-La Kota Kinabalu
Special Deal: Save MYR 3 on select meals
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Reviews (524)
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371 results
Traveller rating
107
147
81
26
10
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Time of year
LanguageEnglish
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107
147
81
26
10
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All reviewssafe deposit boxroom servicebus stopegg stationwalking distanceseafoodnice hotelgaya streetclean roomswater frontf bbreakfast spreadtwo nightsfront officebudget hotelstrategic locationeasy access
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1 - 5 of 371 reviews
Reviewed 3 days ago

Stayed here a couple of times and it was disappointing both the times. 1st time the toilet flush didnt work and the 2nd time, I got a smoking room (I am a non-smoker) .. Breakfast is very average and cold. The hotel is also a...More

Thank Adithya K
Response from Krishnan M, General Manager at Hotel Shangri-La Kota KinabaluResponded 2 days ago

Dear Adithya K, Greetings from Hotel Shangri La KK! Thank you for staying with us recently and providing us with your comment. We are very sorry for not meeting your expectation during your stay here. I can assure you, we continuously look at issues and...More

Hotel's Favourite
Reviewed 2 January 2018

Beautiful facilities. Lovely room. Nice amenities. Shangri-La remains the only chain I know of that provides a hair tie with the amenities. We had a lovely time by the pool, on our balcony, playing chip and putt golf. Very much appreciated that the Shangri-La includes...More

2  Thank QatariTraveler
Reviewed 1 week ago via mobile

Simply excellent! All the best and our favourite one. Thank you especially to Winda and Ninah. They are very attentive and most helpful, always smile and show great teamwork. We will coming back anytime soon. XoxoMore

Thank Fabian K
Response from Krishnan M, General Manager at Hotel Shangri-La Kota KinabaluResponded 1 week ago

Dear Fabian K, Thank you for choosing Hotel Shangri-La for your recent visit to KK. We are happy to hear about your enjoyable stay here. Your excellent comment on the hotel and our associates is very much appreciated. It will definitely motivate us to do...More

Reviewed 4 weeks ago

We stayed here for our 30th wedding anniversary and was not disappointed. We took the upgrade package on arrival and was not disappointed. Fantastic service and superb rooms. Th pools were great and right on the beach. Staff were great thrioughout the resort and the...More

Thank Sean H
Reviewed 10 July 2018 via mobile

We stayed here as part of our organised group trip. The hotel was always clean however we stayed in the same room twice which always smelled of cigarettes. It had all of the amenities needed and was close to the water front. Staff were friendly...More

1  Thank kay s
Response from Krishnan M, General Manager at Hotel Shangri-La Kota KinabaluResponded 11 July 2018

Dear kay s, Greetings from Kota Kinabalu! Thank you for staying with us recently and taking your time to provide us with your feedback on the hotel. It's very much appreciated and we are glad to know you had an enjoyable stay with us. Do...More

View more reviews
About
Amenities
Top amenities
Room Service
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Free Parking
Wheelchair Access
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$ 46 - US$ 89 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$ 46 - US$ 89 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Add Photo Photos
Traveller (247)
Room & Suite (107)
Dining (25)
Pool & Beach (1)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Janet B
19 March 2018|
AnswerShow all 4 answers
Response from LadyWinda | Property representative |
Hi there, Yes they have for the both of your question.
0
Votes
Morning s
30 September 2017|
AnswerShow all 8 answers
Response from Metta E | Reviewed this property |
These days no more free airport transfers unless the hotel already included transportation to-and-from the airport. Taxis are pretty cheap as the distance is not too far... Just be sure to agree on the fare before you jump... More
1
Vote
diannefmelbourne
25 March 2017|
Answer
Response from Shangri-La_KK | Property representative |
Dear Dianefmelbourne, Thanks for your inquiry. Yes, our restaurant is just at the ground floor. Other option, outside restaurant is just within walking distance from our hotel. Thanks, Jessica Hotel Shangri-La, Kota... More
1
Vote
Room Tips
"Top floor, 10th excellent view"
778aymans
2 million years ago
Read review
"get a sea view room to see sunset."
Tangkl
2 million years ago
Read review
"maybe try to get a room not facing the main road"
GuenterD1980
2 million years ago
Read review
"Rooms on the jungle side are quieter"
lissc_13
2 million years ago
Read review
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