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Hotel Shangri-La Kota Kinabalu

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About
Location
Cleanliness
Service
Value
Hotel Shangri-La Kota Kinabalu, situated in the heart of business district and entertainment spot offers comfortable yet affordable accommodation with panoramic view of Kota Kinabalu City. Located 10 minutes away from Kota Kinabalu International Airport and is walking distance to an array of restaurants serving sumptuous cuisines such as Japanese, Thai, Chinese, Indian, Malay and Seafood. It's central location makes it easily accessible to all major shopping complexes, Gaya Street Sunday Market, Night Market and Jesselton Point Jetty which provides regular 20 minute boat rides to our famous islands of Tunku Abdul Rahman Marine Park. Our guest rooms are of reasonable size and comes either with double bed or twin bed and standard amenities such as working table, air-condition, minibar fridge, satellite TV, bathtub, hair dryer, free internet access, and ironing board on request. The hotel features a restaurant and bar that serves international food and beverage during breakfast, lunch and dinner with ample free parking space for it's guests.
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Property amenities
Room Service
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Wheelchair Access
Bar/Lounge
Public Wifi
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Self-Serve Laundry
Non-Smoking Hotel
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Smoking rooms available
Accessible rooms
Refrigerator in room
Good to know
HOTEL STYLE
Safe
Great View
HOTEL CLASS
Hotel links
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Reviews & more
545Reviews
289Photos
14Q+A
72Room tips
Traveller rating
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Staffs are polite. The room is spacious, cozy, clean and comfortable. Breakfast is great. Location wise, with private carpark. Not too far from the city, & not in the crowded jam-packed area. Willy stay here again. Recommended!
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Response from Krishnan M, General Manager at Hotel Shangri-La Kota Kinabalu
Responded 1 week ago
Dear Puan Suriati s, Good day to you! Thank you for choosing us for your recent stay in KK. We are very happy to receive your excellent feedback on our hotel's overall service and facilities. This is very much appreciated and I will definitely share your good comment with my team. Thank you once again, do contact me if I could be of any further assistance to you in the future. Regards Krishnan
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A cosy and great little place to stay located in the heart of Kota Kinabalu city that is within walking distances to a lot of local delicacies. Excellent hospitality, with great amenities. Highly recommend.
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Review collected in partnership with this hotel
Response from Krishnan M, General Manager at Hotel Shangri-La Kota Kinabalu
Responded 3 weeks ago
Hi Wanderer49683782942, Greetings from Hotel Shangri-La Kota Kinabalu! Firstly, thank you so much for choosing to stay with us. Your excellent review of our hotel and services is very much appreciated. It's so encouraging when our efforts are noticed and appreciated by our guests. Thank you once again for your support and do contact me if any assistance needed. Regards Krishnan
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The hotel is ideally situated and is walking distance to the "city centre "mall,the filipino & central markets & the water front cafes. The staff in all departments were very helpful and their service was prompt and efficient. Clean rooms with all the basic amenities & the buffe
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Response from Krishnan M, General Manager at Hotel Shangri-La Kota Kinabalu
Responded 4 weeks ago
Dear Thassim P, Greetings from Hotel Shangri-la Kota Kinabalu! Many thanks for staying with us recently and we are pleased to know you had a good time here in KK and in our hotel. Your generous comment is very much appreciated and it motivates us to work harder for our improvement. Thank you once again and do contact me if I could be of any assistance in the future. Regards Krishnan
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The hotel was ok overall, it was a little expensive for what you got but it was in a good location and had good wifi. However I would not return as the rooms were too cold and the air con can't be adjusted. I've been waiting for my deposit to go back on my card for ten days, when
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Response from Krishnan M, General Manager at Hotel Shangri-La Kota Kinabalu
Responded 4 weeks ago
Dear Ms. Francesca D, Greetings from Hotel Shangri La KK! Thank you for staying with us recently and providing us with your feedback. We are very sorry for not meeting your expectation during your stay here. We will definitely look into the areas concern for improvement. As for your feedback on the deposit refund issue, we have communicated with the bank concern a few times and we told that it roughly take two weeks for the refund process to be completed. This is the standard duration for the banks, especially for overseas accounts. I can assure you, things that are within my control will be rectified as much s possible. Thank you once again for sharing and do contact me if I could be of any further assistance to you. Regards Krishnan
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The staff here were all amazing and went out of their way to help. The rooms were nice, basic, but nice. Great buffet breakfast is included. Wi-fi worked on some floors, but not others which was quite annoying.
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Response from Krishnan M, General Manager at Hotel Shangri-La Kota Kinabalu
Responded 13 Nov 2018
Dear _bianca_exploring, Greetings from Hotel Shangri-la Kota Kinabalu! Many thanks to you for choosing to stay with us recently. We are pleased to know you had a good time here in KK and in our hotel. Your generous comment on the hotel is very much appreciated and it motivates us to continue with the good work so far. Thank you once again and do call me if I could be of any assistance in the future. Regards Krishnan
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All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event Rooms
View from hotel to the KK Town
部屋は充分な広さ!
Photo provided by managementHotel Shangri-La Kota Kinabalu
Bunga Cengkih Family
City side
Jungle side
Previous
hi. is there any parking for this hotel customer? do the bathroom have bathtub? t.i.a
Hi there, Yes they have for the both of your question.
0 votes
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Hi I have booked a room from 7th oct till 10th oct. Do they have free airport transfer? if not free how much do we have to pay?
These days no more free airport transfers unless the hotel already included transportation to-and-from the airport. Taxis are pretty cheap as the distance is not too far... Just be sure to agree on the fare before you jump in. Best is to get the taxis from the airport taxi counter... Hope you have a great trip there!
1 vote
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Is the hotel within walking distance to resturants?
Dear Dianefmelbourne, Thanks for your inquiry. Yes, our restaurant is just at the ground floor. Other option, outside restaurant is just within walking distance from our hotel. Thanks, Jessica Hotel Shangri-La, Kota Kinabalu
1 vote
Is the hotel within walking distance to resturants?
Yes, location is central with many cafes, fast food and coffee shops. Famous seafood rest is 5 mins walking distance as well.
1 vote
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We have a 9 year old boy. Is the kids club quality, interesting enough activities for an active 9 year old, and what does the Kids Club offer?
I doubt there is a kids club here in Hotel Shangrila.Perhaps there is some confusion.The other 5 star Hotel chain.the Shangrila GROUP certainly has one.but that is a totally different Hotel chain and has nothing to do with Hotel Shangrila.
0 votes
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Previous
"Although we stayed in rooms that faced the main road & city centre there was complete silence all around"
"If the wi-fi does not work on your floor, try the lobby"
"WiFi access was poor and need to be improve."
"the location is great can walk up to the waterfront area and shopping malls as well"
"Top floor, 10th excellent view"
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PRICE RANGE
US$ 36 - US$ 59 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel shangri la kota kinabalu
LOCATION
MalaysiaSabahWest Coast DivisionKota Kinabalu DistrictKota Kinabalu
NUMBER OF ROOMS
121
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