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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
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2,467 Reviews from our TripAdvisor Community

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There are newer reviews for Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
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Showing 1,898: English reviews
Hong Kong
Reviewed 4 May 2014 via mobile

Good: Room had a lovely view, and the swim up bar is nice. The hotel is well equiped with the gym and a regular shuttle service to the islands. Bad: cold service at check in, room was damp (and smelled it), not enough lifts in the building when they have high occupancy, poolside service was mixed. Some very good service,...

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Helpful?
2Thank DPSHongKong
SHR-Management, General Manager at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear DPSHongKong, Thank you for taking the time to post a review on TripAdvisor. We are glad to hear that you enjoyed the guest room, amenities and facilities as well as the scenic view. However, we are most concerned to hear that your stay with us indicated a shortfall in service. We sincerely apologise for the inconveniences you have experienced...

Melbourne, Australia
Reviewed 4 May 2014

great place to chill out with family. Easy and safe place for a 2 year old and staff helpful most of the time. Only bad comments I have was staff using the f word at the towel counter at the marina - highly inappropriate in front of a women and child. Would go back again!

Review collected in partnership with Skoosh
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Helpful?
1Thank Sarah M
SHR-Management, General Manager at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Sarah M, Thank you for choosing us as your holiday destination resort and for sharing a review on TripAdvisor. You are certainly right to say that Sutera Harbour Resort is a great place to chill out with family. In fact, we are a great destination for any type of vacation, be it leisure or business as all in-house guests...

Tiptree, United Kingdom
Reviewed 3 May 2014

My wife and I had been to this hotel 13 years ago and we had fond memories of the Magellan resort. So now we have been back , we found it was just as good and even better than we had remembered , the staff were very good friendly at all times we felt for a five star hotel they...

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Helpful?
1Thank eddymollie
SHR-Management, Resident Manager at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear eddymollie, Thank you for taking the time to share your stay experience on TripAdvisor. Your succinct review and ‘5 star’ rating is very much appreciated. It brings us great joy to have like-minded guests, like yourself, who appreciate and enjoy our guest room, facilities, amenities and service. We can’t wait to welcome you and your family back to your...

Brisbane, Australia
Reviewed 30 April 2014

I stayed in Pacific for 3 nights and have had a lovely break. The hotel rooms are first rate and the pool is very relaxing (large free form pool). There are large numbers of staff and all are friendly and efficient. Lovely view over the golf course and KK and the mountains. The food is also good and varied.

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Helpful?
2Thank myanmar2000
SHR-Management, General Manager at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear myanmar2000, Thank you for a glowing review with a ‘5 star’ rating on our lovely resort! Your positive comments are a great motivation and encouragement to all of us as we are committed to delivering a memorable experience to each of our esteemed guests. We look forward to welcoming you back again to Sutera Harbour Resort in the very...

Perth
Reviewed 27 April 2014

One thing they didn't tell you when you are looking for a hotel is that you can use all the facilities of any of the hotels in the resort. If you don't like one pool, there are other pools to use in the resort. They also offer cheap round trips to the city on a coach (RM3 per person) so...

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Helpful?
1Thank Tim M
SHR-Management, Resident Manager at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Tim M, Thank you for taking the time to share a review on TripAdvisor. It’s always great to receive a ‘5 star’ review such as yours and it’s been a real pleasure to have you in Sutera Harbour Resort. Your compliments for our rooms, facilities, amenities and service are a great motivation and encouragement to all of us as...

Hong Kong, China
Reviewed 26 April 2014

We stayed here for about 2 nights and returned back for another night before we flew out of KK. We had problems with the reservation. But staff quickly resolved this and we had a pleasant stay. They have quite a few things to do in the resort and the place seemed very kid friendly. We enjoyed the live music in...

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Helpful?
1Thank MRAVCHA
SHR-Management, General Manager at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear MRAVCHA, Thank you for sharing a review with us on TripAdvisor. You are spot on to say that Sutera Harbour Resort is a very kid-friendly resort. For our little guests, we have a Kiddies Club at Sutera Harbour Marina & Country Club and a Little Magellan at The Magellan Sutera Resort. In fact, we are the perfect destination for...

Bath, United Kingdom
Reviewed 25 April 2014

Mt past review was posted when we first arrived and the problems we had on arrival...I still feel that after a very long journey a welcome drink would really be a nice gesture, especially if you arrive before room is ready. They changed our single bed to a proper bed and came and mended our bathroom door within two days....

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1Thank Annette W
SHR-Management, General Manager at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Annette W, Thank you for taking the time to review us the second time on TripAdvisor. We are glad to be able to resolve the challenges that were presented during your stay with us. It is our goal to ensure that our guests feel comfortable and have a pleasant stay with us. Your suggestions are important to us and...

Brno, Czech Republic
Reviewed 25 April 2014

We wanted to enjoy Kota Kinabalu and Sutera is a very good place, where you can enjoy rest with a nice swimming pool with a pool bar (this I liked a lot) and a beach (that I didn't like to much as it is small and not clean). We enjoy also snorkeling trip to near island, golf, waterfront evening dinners,...

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3Thank TomasfromLipuvka
SHR-Management, General Manager at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear TomasfromLipuvka, Thank you for reviewing us on TripAdvisor. We are delighted to read that you enjoyed your stay in The Pacific Sutera Hotel and its facilities as well as location which is just a mere 10 minutes to Kota Kinabalu city centre. Although our beach was not to your liking, the area is a private and exclusive beach surrounded...

Perth WA
Reviewed 23 April 2014

From the moment we arrived at the Magellan Hotel we were treated with courtesy and nothing was too much trouble. We requested firmer pillows and we received them. whenever we asked for extra drinking water it arrived promptly. The staff were always courteous pleasant and willing to help. We ate at the Al Fresco Restaurant a lot as we were...

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Helpful?
2Thank LaviniaPerthWA
SHR-Management, Resident Manager at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear LaviniaPerthWA, Thank you for taking your valuable time to write this glowing review to compliment The Magellan Sutera Resort and our associates. We are glad to hear that you have enjoyed your stay with us. Hospitality is one of our hallmark at Sutera Harbour Resort. Our associates are trained and inculcated with the personalised service culture to ensure all...

Reviewed 22 April 2014 via mobile

I write to express my thank you and, appreciation if I may, to thank all the staff and personnel for the quality of service you offered me during my stay at the The Pacific Sutera. This was my first visit to Kota Kinabalu, and so I'd like to say a special thank you to the Hotel for being such an...

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Helpful?
Thank Ilyia R
SHR-Management, General Manager at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Ilyia R, Thank you for sharing a succinct review on TripAdvisor. Glad to hear that you had enjoyed the amazing experience. Your compliments are a great motivation for our team as we continuously strive to deliver excellent Sutera Harbour hospitality. Our associates are trained and inculcated with the personalised service culture to ensure all our guests are well looked...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Sutera Harbour Resort is Malaysia’s foremost premier integrated property. The resort encompasses the luxurious accommodation of The Pacific Sutera and The Magellan Sutera hotels, a 27-hole championship golf course, Sutera Harbour Marina & Country Club, two Mandara Spas and a host of dining and recreational facilities. Sutera Harbour Resort is also affiliated with 5 other eco-destinations in Sabah managed through Sutera Sanctuary Lodges including Kinabalu Park, Mesilau Nature Resort, Laban Rata, Poring Hot Spring & Nature Reserve and Manukan Island Resort. The resort also offers a luxury charter division, North Borneo Yachting and steam locomotive through North Borneo Railway. ... more   less 

Additional Information about Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

Address: 1 Sutera Harbour Blvd, Kota Kinabalu 88100, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Price Range: ₹ 7,004 - ₹ 17,607 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) 5*
Number of rooms: 956
Reservation Options:
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Also Known As:
Sutera Harbour Resort (The Pacific Sutera And The Magellan Sutera)
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Hotel
Sutera Harbour Hotel
Sutera Harbour Kota Kinabalu
Magellan Sutera
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Kota Kinabalu, Sabah
Hotel Style:
#2 On the Beach Hotel in Kota Kinabalu
#3 Business Hotel in Kota Kinabalu
#3 Spa Hotel in Kota Kinabalu
#5 Luxury Hotel in Kota Kinabalu
#5 Family Hotel in Kota Kinabalu
#6 Romantic Hotel in Kota Kinabalu
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Questions & Answers

Here's what travellers have asked, with answers from Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) staff and other travellers.
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Questions? Get answers from Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on the ground floor. Room's are slightly dated but clean and a good size. I have no complaints.”
 of 5 bubbles vickilock, 21 Mar 2017 | Read review
“Pick a room Level 4 and above. Those below Level 4 might get noisy if you are too near the swimming pool area.”
 of 5 bubbles AyCee76, 19 Mar 2017 | Read review
“Ocean view is spectacular”
 of 5 bubbles Lyndal2, 17 Mar 2017 | Read review
“Families to stay on lower floor for easier access.”
 of 5 bubbles TroyB934, 16 Mar 2017 | Read review
“All rooms are great”
 of 5 bubbles Sabahfriendly, 15 Mar 2017 | Read review
5 of 5