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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
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2,365 Reviews from our TripAdvisor Community

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There are newer reviews for Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
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Showing 1,831: English reviews
Kota Kinabalu, Malaysia
Reviewed 21 July 2014

Had a bad first impression on their front desk operation. After checking in, they didnt have the extra bed ready in one of the room even though the staff had already mentioned which room key was for the room with extra bed (we had booked 2 rooms). It took us few hours waiting for the room being ready. The hotel...

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Helpful?
1Thank Win555
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Win555, Thank you for taking the time to post a review on TripAdvisor. We sincerely apologise for the inconveniences you and your family encountered during your stay with us. It is our goal to provide the best service and amenities during each guest's stay. We do recognise the importance of attention to detail and communication, which could have been...

WA
Reviewed 16 July 2014

Had a lovely stay at the Magellen. The room was spacious although a little on the tired side but the view more than made up for this. Was also disappointed with the breakfasts. It must be hard to cater for all needs but I was disappointed as not the usual 5 star I was used to. The staff were all...

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Helpful?
Thank Bec76
SHR-Management, Deputy CEO at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Bec76, Thank you for posting a review on TripAdvisor. Glad that you had a lovely stay at The Magellan Sutera Resort. Your compliments for our associate, Jess from Front Office who went above and beyond to make your stay more comfortable has certainly put a smile on her face and she thanks you all the same. Our greatest asset...

London, United Kingdom
Reviewed 14 July 2014

This is a review for the Pacific Sutera not the Magellan both are run by the same company so whichever you stay in you can use the facilities of the other and still sign it to your room which is great as it doubles your choices of places to eat. If you look at the pictures at the top of...

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Helpful?
2Thank johnb73
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear johnb73, Thank you for sharing a lovely and detailed review of your recent stay experience at The Pacific Sutera Hotel. Your compliments are a great motivation and encourages us to continue creating a wonderful holiday experience for our guests! Sutera Harbour Resort is an excellent choice for any type of vacation, be it leisure or business as all in-house...

Reviewed 13 July 2014 via mobile

Enough things happened during my one night stay at the Magellan to leave a bad taste in my mouth, literally. It started with my room not being ready, at 4PM! I was still in good spirits, and they quickly got me another room a few doors down, so I let the incident slide. This being the Ramadan month, I broke...

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Helpful?
Thank Noorhaina Hiraw... M
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Noorhaina N, We truly regret to note of your less than satisfactory stay with us and extend our profound and sincere apologies for the shortcomings in service which you had encountered. It is most unfortunate that we fell short on this occasion as this is not our normal standard. Your feedback is of utmost importance to us and rest...

Perth, Australia
Reviewed 13 July 2014

Have read both good and bad but mostly about the Pacific side. We stayed at the Magellan section. 5 star perfection. Loved everything. We'd are leaving today at 3 pm and the room was still serviced with new towels water etc which normally in other hotels are not done on your check out day. They have a beach which I...

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Helpful?
1Thank swimmer1956
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear swimmer1956, Thank you for posting a '5-star' review on TripAdvisor about your recent stay with us at The Magellan Sutera Resort. Your gracious praises will certainly motivate our team in our mission to completely delight and satisfy our guests. So great to know that you enjoyed the resort's facilities and amenities and you are spot on about our awesome...

Perth, Australia
Reviewed 13 July 2014

We stayed 10 nights in a seaview club room at the Pacific Sutera. The club experience and treatment from the club team was outstanding. From the management (met Nils the F & B manager) to the staff that looked after us at breakfast and sundown drinks in the club lounge (which over looks the sea from the 11th floor -...

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Helpful?
2Thank SClaridge
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear SClaridge, We are most happy to know that you had an enjoyable stay with us and appreciate your kind recommendation of our Seaview Club Room at The Pacific Sutera Hotel to other TripAdvisor travellers. Our team looks forward to the pleasure of welcoming you back to your home-away-from-home, Sutera Harbour Resort! Best regards, Gerard Tan Deputy CEO

Perth, Australia
Reviewed 11 July 2014

Went for a work conference and the facilities were faultless. Obviously as a paid trip through work we were indulged but I would stay here privately if I visit KK in the future. Amazing pool, beautiful food, prompt and friendly service and magnificent outlook - what more could you ask for!

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Helpful?
Thank hickles74
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear hickles74, Thank you for sharing a review of your stay experience on TripAdvisor. Whether for business or leisure travel, we look forward to the pleasure of welcoming you back to Sutera Harbour Resort in the near future! Best regards, Gerard Tan Deputy CEO

Reviewed 9 July 2014 via mobile

We stayed at the Pacific Sutera and it could not have been better. Located pretty close to central KK and the hotel runs a shuttle to and from the city on the hour which was fantastic. All of the staff, in particular Basri, were exceptional. They were very friendly and knowledgable. We had a bit of confusion with our tour...

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Helpful?
1Thank Gabro58
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Gabro58, We are truly happy that you had an exceptionally memorable stay with us and were well taken care of by our associates on this occasion. Your compliments for Basri from Concierge Team will certainly motivate them to the highest level. Thank you for your kind recommendation for The Pacific Sutera Hotel to other TripAdvisor travellers. We look forward...

Hong Kong, China
Reviewed 8 July 2014

A great 5-star hotel resort with several swimming pools (we stayed at the Pacific Wing but we were told by their staff that we could use the facilities on the Magellan Wing as well). We went there the other day and we spent half an hour with our 2-yrs old boy inside the kid’s play room. Buffet breakfast was good...

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Helpful?
2Thank Winson L
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Winson L, Thank you for taking the time to write a review on TripAdvisor about your stay experience in August 2013. Glad you enjoyed the facilities that Sutera Harbour Resort have to offer including the Kiddies' Club at The Magellan Sutera Resort. You are certainly spot on about our great location that is perfect for island hopping seeing that...

Singapore, Singapore
Reviewed 4 July 2014

As noted by prior reviewers, the Sutera Harbour Resort is a mega property, consisting of the Pacific Sutera Hotel, the Magellan Sutera, the golf resort and a marina club. Guests can use all the facilities with the cross billing privileges. We would've preferred the resort feel of the Magellan Sutera but we stayed (with our two boys aged 7 and...

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Helpful?
2Thank tcllee
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear tcllee, Many thanks for taking the time to post a review on TripAdvisor. It is much appreciated and we hope it helps other guests who may be thinking of joining us at Sutera Harbour Resort for a short leisure break or as part of a business trip. We look forward to welcoming you and your family back for another...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Sutera Harbour Resort is Malaysia’s foremost premier integrated property. The resort encompasses the luxurious accommodation of The Pacific Sutera and The Magellan Sutera hotels, a 27-hole championship golf course, Sutera Harbour Marina & Country Club, two Mandara Spas and a host of dining and recreational facilities. Sutera Harbour Resort is also affiliated with 5 other eco-destinations in Sabah managed through Sutera Sanctuary Lodges including Kinabalu Park, Mesilau Nature Resort, Laban Rata, Poring Hot Spring & Nature Reserve and Manukan Island Resort. The resort also offers a luxury charter division, North Borneo Yachting and steam locomotive through North Borneo Railway. ... more   less 

Additional Information about Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

Address: 1 Sutera Harbour Blvd, Kota Kinabalu 88100, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Price Range: ₹ 7,646 - ₹ 17,680 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) 5*
Number of rooms: 956
Reservation Options:
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Also Known As:
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Hotel
Sutera Harbour Resort (The Pacific Sutera And The Magellan Sutera)
Sutera Harbour Hotel
Sutera Harbour Kota Kinabalu
Magellan Sutera
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Kota Kinabalu, Sabah
Hotel Style:
#2 On the Beach Hotel in Kota Kinabalu
#3 Spa Hotel in Kota Kinabalu
#3 Business Hotel in Kota Kinabalu
#5 Luxury Hotel in Kota Kinabalu
#5 Family Hotel in Kota Kinabalu
#6 Romantic Hotel in Kota Kinabalu
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Questions & Answers

Here's what travellers have asked, with answers from Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) staff and other travellers.
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Questions? Get answers from Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get club access in the Pacific it is worth it, personal service, check-in and check-out all on the 11th floor of the Pacific”
 of 5 bubbles MartInG1956, 16 Jan 2017 | Read review
“Go for the sea view”
 of 5 bubbles 332gavinr, 12 Jan 2017 | Read review
“Club floor Level 11 / 12”
 of 5 bubbles tinupaks, 11 Jan 2017 | Read review
“look for a sea view room on higher floor. you'll be amazed by the million dollar view...”
 of 5 bubbles AshrafNorman, 11 Jan 2017 | Read review
“Book a seaview room... the view is worth it.”
 of 5 bubbles EB873, 10 Jan 2017 | Read review
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