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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

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Traveller (2953)
Room & Suite (609)
Pool & Beach (439)
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Overview
  • Excellent45%
  • Very good37%
  • Average11%
  • Poor4%
  • Terrible3%
Travellers talk about
“al fresco”(114 reviews)
“five sails”(54 reviews)
“cafe boleh”(53 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
5 Star Hotel
All hotel details
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Reviews (3,041)
There are newer reviews for Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
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2,347 results
Traveller rating
1,029
833
288
112
85
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1,029
833
288
112
85
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All reviewsal frescofive sailscafe bolehgolf viewbowling alleysilk gardenspice islandmarina clubshuttle busswimming poolsmall beachnorth borneo railwayevery hourclub roommanukan islandthe south china seabuffet breakfast
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781 - 785 of 2,347 reviews
Reviewed 22 July 2016 via mobile

Though we had some trouble when booking for the weekend getaway package due to unresponsive staff to our email inquiry, it was luckily sorted out after I made a post on sutera's facebook page. Overall, I am pleased with the package. It came with a...More

Thank Zhang J
Response from SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)Responded 26 July 2016

Dear Zhang J, Thank you for taking the time to post a review on our TripAdvisor page. Great to hear that you had the opportunity to climb Mount Kinabalu and hope that it was a successful climb. It brings us joy to learn that you...More

Reviewed 21 July 2016

This is the second time I have been to Sutera Harbour and again it didnt disappoint! I booked a Garden Facing Room and was pleasantly surprised when my room was facing the Ocean with an incredible view of the Harbour. Everything about this hotel is...More

Thank Jason C
Response from SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)Responded 26 July 2016

Dear Jason C, Thank you for your amazing and awesome 5-star review on our TripAdvisor page. We are glad you had an enjoyable stay with us. It always bring us great joy to have like-minded guests like yourself who enjoys our room, amenities, facilities and...More

Reviewed 19 July 2016

The service was helpful and friendly,although hotel a little tired in places. Food although good geared more to an Asian culture than European as Japanese,Korean,Chinese seem to make up the bulk of the guests.More

Thank Melwyn R
Response from SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)Responded 21 July 2016

Dear Melwyn R, Thank you for taking the time to post a review on our TripAdvisor page! We share the same sentiment and wish you could have stayed longer. It always bring us great joy to have like-minded guests like yourself who enjoys our services...More

Reviewed 18 July 2016 via mobile

Spacious rooms .... Great looking ... Easy access to swimming pool and sea .... Many activities to be done such as bbq and visiting other islands going for shopping malls .. They provide shuttle bus with many trips during a day to different places in...More

Thank Mervatmb
Response from SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)Responded 21 July 2016

Dear Mervatmb, Thank you for your succinct 5-star review on our TripAdvisor page! We are glad you had an enjoyable stay with us and our resort met all your needs. It always bring us great joy to have like-minded guests like yourself who enjoys our...More

Reviewed 18 July 2016

I would have expected something different. The rooms have some age already. Nice pool area and friendly staff. The suply during breakfast does not really work. Many buckets remain empty for longer time. Since the Hotel is very Close to KK Airport, the noise of...More

Thank Torsten T
Response from SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)Responded 21 July 2016

Dear Torsten T, Thank you for taking the time to post a review on our TripAdvisor page. We truly value the opinions of our guests and we are deeply sorry that your stay experience did not meet up to your expectations. We assure you that...More

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About
Amenities
Top amenities
Pool
Free Parking
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Breakfast included
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Golf Course
Tennis Court
Outdoor pool
Details
Price range
US$ 88 - US$ 256 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 On the Beach Hotel in Kota Kinabalu
#3 Business Hotel in Kota Kinabalu
#4 Family Hotel in Kota Kinabalu
#4 Spa Hotel in Kota Kinabalu
#6 Luxury Hotel in Kota Kinabalu
#6 Romantic Hotel in Kota Kinabalu
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 88 - US$ 256 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 On the Beach Hotel in Kota Kinabalu
#3 Business Hotel in Kota Kinabalu
#4 Family Hotel in Kota Kinabalu
#4 Spa Hotel in Kota Kinabalu
#6 Luxury Hotel in Kota Kinabalu
#6 Romantic Hotel in Kota Kinabalu
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (2953)
Room & Suite (609)
Pool & Beach (439)
Dining (147)
Family and Play Areas (17)
Business Centre & Event Rooms (10)
Questions & Answers
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CrippleHoney
16 April 2018|
Answer
Response from PerthSquirrel | Reviewed this property |
Hi CrippleHoney- The club rooms at the Magellan are very spacious and have speedy WiFi. Not sure if they have interconnecting rooms though.
0
Votes
Thengle
17 March 2018|
Answer
Response from peterW5426VM | Reviewed this property |
Any room will suit you and your toddlers. They all have pool and ocean views.
0
Votes
Thengle
17 March 2018|
AnswerShow all 5 answers
Response from Anuradha J | Reviewed this property |
I believe the Pacific Sutera has family rooms that have a double bed and 2 single beds. I don't think the Magellan has family rooms but i could be wrong. The normal rooms themselves aren't large enough to accommodate extra... More
0
Votes
Room Tips
"Hotel offers room with either sea-view or golf-course-view. Choose higher floor for better views."
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"good sea view"
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"Ask for up grade to 11th floor !!"
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"best views"
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