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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
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2,274 Reviews from our TripAdvisor Community

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There are newer reviews for Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
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Showing 1,757: English reviews
Reviewed 2 weeks ago

We spent a week at Magellan. The location is really nice with the resort fronting the water and wrapped around by golf course. The resort seems to be very popular with Asian families. The room was large and very comfortable with a good bathroom including spa. There are a number of restaurants to choose from so plenty of choice of...

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Helpful?
Thank Barbarblanc
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Barbarblanc, Thank you for taking the time to share a review on TripAdvisor. We appreciate your positive comments in regards to our location, room, facilities, service and amenities. Glad that you had an overall enjoyable stay and found Sutera Harbour Resort to be a great resort! We have taken note on your comment in regards to the slight hiccups...

Rochdale
Reviewed 2 weeks ago via mobile

We visited here for the first time arriving in the 24th October, all I can say what a fantastic hotel we had a fabulous holiday, the location was beautiful, our room 1015 was looking out right over the South China Sea the view was outstanding, the room was lovely could not have asked for anything better, lovely bathroom ,and complimentary...

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Helpful?
Thank goaindia1
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear goaindia1, Thank you for taking the time to post a review on our TripAdvisor page. Your review is very much appreciated and we are glad you had an enjoyable stay experience with us. Looking forward to welcome you back again on your next trip to Kota Kinabalu! Ps : Stay updated on the resort's latest happenings and promotions, follow...

Port Moresby, Papua New Guinea
Reviewed 2 weeks ago

Just an amazing hotel with great staff and the food is just perfect!! I love the breakfast menu during my 3 nights stay there! It just have everything there! Golf course, tennis courts, beautiful beach, big pool, a rock garden in the hotel and many more. i recommend you visit to experience it yourself. Also the rooms are awesome as...

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Helpful?
Thank poromanlady
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear poromanlady, Thank you for taking the time to post a review on our TripAdvisor page. Your review is very much appreciated and we are glad you had an enjoyable stay experience with us. Looking forward to welcome you back again on your next trip to Kota Kinabalu! Ps : Stay updated on the resort's latest happenings and promotions, follow...

Kota Kinabalu, Malaysia
Reviewed 3 weeks ago

There were a lot of staff in the concierge area but service was practically none existent. The reception check-in was not the pleasant experience we expected of a hotel at this level/price. Restaurant staff were general good and excellent in the Ferdinand's restaurant.

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Helpful?
Thank CCColin
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear CCColin, Thank you for taking the time to share a review on TripAdvisor. We appreciate your positive comments in regards to our restaurant staff especially at Ferdinand's Italian Restaurant in The Magellan Sutera Resort. However, we are deeply saddened to read of your unpleasant experience during your stay with us as it has always been our mission to provide...

Kota Kinabalu, Malaysia
Reviewed 3 weeks ago

the check in time is at 2pm, we arrived at 3pm, room wasn't ready so waited till 5pm something only we got our room key. very poor and inefficient service. They don't even allow late check-out by 1 hour as a compensation for checking us in late. Terrible experience. This is the first five star resort that made us waited...

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Helpful?
Thank dorisn755
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear dorisn755, Thank you for taking the time to review us on Tripadvisor. We truly value the opinions of our customers and we apologize that we did not meet up to your expectations. It has always been our mission to provide our guests with the best possible hospitality and service at Sutera Harbour Resort. As much as we understand the...

Singapore, Singapore
Reviewed 3 weeks ago

The resort is only 10min from airport, is next to the sea, and yet so near the city. The spaciousness was inviting. Most important, convenient to travel around, and easy to grab a public cab at affordable rate.

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Helpful?
Thank _huiboon_tan
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear _huiboon_tan, Thank you for taking the time to post a review on our TripAdvisor page. Your review is very much appreciated and we are glad you had an enjoyable stay experience with us. Looking forward to welcome you back again on your next trip to Kota Kinabalu! Ps : Stay updated on the resort's latest happenings and promotions, follow...

Beijing, China
Reviewed 3 weeks ago

i booked 2 rooms/1 night last week. we arrived at hotel around 12:30pm, the receptionist said the room was not ready we have to wait till 2pm to check in, its fine coz we arrive quite early, but when we were waiting in the lobby, during the past 40 min, 3couples who arrived later than us successfully checked in. so...

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Helpful?
Thank DouDou1215
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear DouDou1215, Thank you for taking the time to share your stay experience on our TripAdvisor page. We are deeply saddened to learn of your unpleasant experience as it has always been our mission to provide each of our esteemed guests with the best possible hospitality and service at Sutera Harbour Resort. We are disappointed to read that through your...

Hong Kong, China
Reviewed 3 weeks ago via mobile

Staying at sutera pacific hotel for 1 night. The room is comfortable but a bit old. The best thing for the hotel is that hotel guests of the two hotels share the use of amenities. The pool in magellan wing is definitely a great place for relaxation. Hotel staff are great especially for staff besides the changing room of magellan...

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Helpful?
Thank keith1994624
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear keith1994624, Thank you for taking the time to post a review on our TripAdvisor page. Your review is very much appreciated and we are glad you had an enjoyable stay experience with us. In regards to the breakfast buffet experience, it was unfortunate that this time was a very busy period for The Pacific Sutera Hotel. Seeing that Café...

Reviewed 3 weeks ago via mobile

Clean room, perfect room overlooking the garden and ocean. Warm and friendly staff. Recommend to bring own shampoo, conditioner and cotton bud. My Air-con was not cold and leaking. However there's a celing fan and I don't like too cold at night, so it was ok for me. You may pay RM 60 to an island of your choice. Just...

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Helpful?
Thank shanice l
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear shanice l, Thank you for posting a review on our TripAdvisor page. We are delighted that you had an enjoyable stay with us. Our associates work hard to ensure that the service they provide to each of our valued guests is warm and personalised, so your compliments is certainly an affirmation for them - they are thrilled! We have...

neath
Reviewed 4 weeks ago

Friendly welcome. Given a room on the 9th floor with a view of the golf course and the bay. Room was large with wide twin beds and a well equipped bathroom. Staff at resort were very friendly, its well laid out and facilities at both hotels are available. Enjoyed the Fiesta night and can recommend the Margaritas. Provided a veggie...

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Helpful?
1Thank terryxx
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear terryxx, Thank you for taking the time to post a review on our TripAdvisor page. Glad you had an enjoyable stay with us. Your positive comments for our friendly welcome, room, service, faciltiies and amenities are highly appreciated. We apologise for the mix-up in your vegetarian meal. Rest assured, it has been shared with our team for improvement to...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Free Breakfast
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Sutera Harbour Resort is Malaysia’s foremost premier integrated property. The Resort encompasses the luxurious accommodation of The Pacific Sutera and The Magellan Sutera hotels, a 27-hole championship golf course, Sutera Harbour Marina & Country Club, two Mandara Spas and a host of dining and recreational facilities. Sutera Harbour Resort is also affiliated with 5 other eco-destinations in Sabah managed through Sutera Sanctuary Lodges including Kinabalu Park, Mesilau Nature Resort, Laban Rata, Poring Hot Spring & Nature Reserve and Manukan Island Resort. The Resort also offers a luxury charter division, North Borneo Yachting and steam locomotive through North Borneo Railway. ... more   less 

Additional Information about Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

Address: 1 Sutera Harbour Blvd, Kota Kinabalu 88100, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Price Range: ₹ 7,220 - ₹ 20,229 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) 5*
Number of rooms: 956
Reservation Options:
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Also Known As:
Sutera Harbour Resort (The Pacific Sutera And The Magellan Sutera)
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Hotel
Sutera Harbour Hotel
Sutera Harbour Kota Kinabalu
Magellan Sutera
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Kota Kinabalu, Sabah
Hotel Style:
#2 On the Beach Hotel in Kota Kinabalu
#3 Business Hotel in Kota Kinabalu
#3 Spa Hotel in Kota Kinabalu
#4 Luxury Hotel in Kota Kinabalu
#5 Family Hotel in Kota Kinabalu
#6 Romantic Hotel in Kota Kinabalu
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Questions & Answers

Here's what travellers have asked, with answers from Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) staff and other travellers.
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Questions? Get answers from Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a garden view room which was quiet and had a nice outlook. Expect some rooms facing the pool could get a bit noisy at times.”
 of 5 bubbles johneO6202OP, 5 Dec 2016 | Read review
“Must request a sea view room...morning and sunset really beautiful”
 of 5 bubbles CheeWai54, 1 Dec 2016 | Read review
“Would like to ask for room with balcony next time”
 of 5 bubbles luckylsh, 1 Dec 2016 | Read review
“best view, high floor”
 of 5 bubbles soojeongy764, 30 Nov 2016 | Read review
“rooms are all good with garden or sea views or both”
 of 5 bubbles 301StuartD, 30 Nov 2016 | Read review
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