We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Promenade Hotel

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 8 more sites!
Professional photos
Promenade Hotel
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

519 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 432: English reviews
Kuala Lumpur, Malaysia
Reviewed 1 week ago

After being around for so long, this hotel still looks very good. I was impressed with the new lobby. Gone is the long counter and in are very comfortable desks. The hotel has remained one of Kota Kinabalu's top hotels because it constantly reinvents itself. Location is excellent. Walking distance to some of the best eateries in town like the...

 Report
Helpful?
Thank Brendan W
Kota Kinabalu, Malaysia
Reviewed 2 weeks ago

Refering to my comment "Rotten Food" dated 29 July 2016 on Promenade Kota Kinabalu, I would like to provide some feedback on this matter. I happen to eat buffet lunch again but this time I was not able to tell whether the chicken is ok or not cos it was cooked with black pepper sauce but the fish is fine....

 Report
Helpful?
Thank Auditor747
24-7feedback, Group Director of Sales & Marketing at Promenade Hotel, responded to this review

Dear Auditor747, Thank you for staying at Promenade Hotel Kota Kinabalu and Promenade Hotel Tawau recently. Thanks for noticing the improvement at Promenade Café in Promenade Hotel Kota Kinabalu. We appreciate your constructive feedbacks on our sister property – Promenade Hotel Tawau and wish to apologize for the inconveniences and discomfort caused to you. The relevant heads of departments have...

Kuala Lumpur, Malaysia
Reviewed 3 weeks ago

Stayed for a business trip. The hotel has refurbished since I last stayed there several years back. The staff are friendly and polite. Breakfast buffet is good. This time I got a room which I think is meant for the disable. This is interesting, handy railings in the bath room so the elders can use it safely. However house keeping...

 Report
Helpful?
Thank Nor77
24-7feedback, Group Director of Sales & Marketing at Promenade Hotel, responded to this review

Dear Nor77, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your compliments on our newly renovated room, which is complete with contemporary design, complimentary Wi-Fi connectivity and upgraded room amenities accompanied. Thank you for your compliments on our team of service personnel who rendered professional and excellent services. We are confident that your kind words would...

Bandar Seri Begawan, Brunei Darussalam
Reviewed 3 weeks ago

Overall it is a very good 4 star hotel, with excellent restaurants, vibrant music lounge, outdoor swimming pool, functional guest rooms and location by the sea. Plenty of local eateries to be sampled just outside the hotel and affording a pleasant walk along the seafront esplanade. On the downside, food and beverage prices at the lounge are expensive considering this...

 Report
Helpful?
Thank Ali M
24-7feedback, Group Director of Sales & Marketing at Promenade Hotel, responded to this review

Dear Ali M, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your compliments on our Food & Beverage outlets, hotel facilities and stunning sea view from higher sea facing rooms. Yes, we couldn’t agree with you more that our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most financial, shopping...

Bandar Baru Bangi, Malaysia
Reviewed 4 weeks ago

Promenade hotel is situated close to the shopping centres, night market and also the famous Filipino market. It is a very busy hotel due to it's location but the staff are very helpful and the service is fast. I have stayed in this hotel many times and i like the pillows a lot. The light in the room is too...

 Report
Helpful?
Thank azuan51
24-7feedback, Group Director of Sales & Marketing at Promenade Hotel, responded to this review

Dear azuan51, Thank you for staying at Promenade Hotel Kota Kinabalu recently. Yes, we couldn’t agree with you more that our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most financial, shopping and entertainment centres are within reach. Thank you for your compliments on our team of service personnel who rendered professional and excellent...

Kuala Lumpur, Malaysia
Reviewed 4 weeks ago via mobile

Loved the food at Promenade. We had their dinner buffet . Price was reasonable . Very busy hotel and we had to wait for quite a long time to get out room . Location was excellent as was close to shopping centres, Filipino market and night market. Excellent view from the hotel . Room was a bit dated but still...

 Report
Helpful?
Thank Tan_Peg
24-7feedback, Group Director of Sales & Marketing at Promenade Hotel, responded to this review

Dear Tan_Peg, Thank you for staying at Promenade Hotel Kota Kinabalu recently. Glad to know that you’ve enjoyed our International Buffet Dinner spread at Promenade Café. Yes, we couldn’t agree with you more that our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most financial, shopping and entertainment centres are within reach. We appreciate...

Reviewed 4 weeks ago via mobile

I had a wonderful feeling when I stayed here on 19 October recently. The lobby was nicely decorated, the carpet on the suite floor looked new and the room was spacious & clean. My room was facing the seaside. Unfortunately, I didn't get to see the sunset from my room as I had to leave for our office nearby just...

 Report
Helpful?
Thank Radzi Y
24-7feedback, Group Director of Sales & Marketing at Promenade Hotel, responded to this review

Dear Radzi Y, Thank you for staying at Promenade Hotel Kota Kinabalu recently. Glad to know that you’ve enjoyed our breakfast spread at Promenade Café. We appreciate your compliments on our newly renovated room, which is complete with contemporary design, complimentary Wi-Fi connectivity and upgraded room amenities accompanied by the breathtaking sea view. Yes, we couldn’t agree with you more...

malaysia
Reviewed 27 October 2016

spent one night with my girlfriends in early october.booked a suite room at the club floor.separate check in at the club floor itself.we arrived at 1 and room was not ready.the lady who checked us in did not bother to suggest anything to do while waiting.i invited myself to have coffee at the lounge while waiting for the room.no explanation...

 Report
Helpful?
Thank putriizwaniza
24-7feedback, Group Director of Sales & Marketing at Promenade Hotel, responded to this review

Dear putriizwaniza, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your compliments on our newly renovated room, which is complete with contemporary design, complimentary Wi-Fi connectivity and upgraded room amenities accompanied by the breathtaking sea view. Yes, we couldn’t agree with you more that our hotel’s strategic location is the perfect based for one’s business or...

Peregian Springs, Australia
Reviewed 27 October 2016

We arrived at about 2.00am and were quickly checked in and shown to our room which was extremely cold but very comfy. We had asked for a double/queen/king bed but were provided with twin beds. The beds were very comfortable, the bathroom was clean and there were plenty of toiletries. We attempted to change the air conditioning to no avail...

 Report
Helpful?
Thank Susan G
24-7feedback, Group Director of Sales & Marketing at Promenade Hotel, responded to this review

Dear Susan G, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your constructive feedbacks and wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. Please let us know the room number you were staying in then for...

Petaling Jaya, Malaysia
Reviewed 26 October 2016

Good and central hotel - close to amenities. Taxis are easily available outside the hotel if you are constantly on the move. Rooms have recently been refurbished - so, the rooms are now very pleasant nd comfortable with the latest tech requirements - strong wifi and such. Bathrooms are clean and most of the fittings, furnitures and equipments in the...

 Report
Helpful?
Thank Ming Hsiang L
24-7feedback, Group Director of Sales & Marketing at Promenade Hotel, responded to this review

Dear Ming Hsiang L, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your compliments on our newly renovated room, which is complete with contemporary design, complimentary Wi-Fi connectivity and upgraded room amenities. Yes, we couldn’t agree with you more that our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most...

322 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (287)
Viewed
Room/Suite (100)
Viewed
Hotel & Grounds (30)
Viewed
View from Room (22)
Viewed
Bathroom (37)
Viewed
Business Centre/Function Rooms (1)
Viewed
Pool/Beach Area (6)
Viewed
Dining (18)
Viewed
Other (73)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (35)
Viewed
Room/Suite (34)
Viewed
Dining (1)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Kota Kinabalu hotels
0.6 km away
Le Meridien Kota Kinabalu
Le Meridien Kota Kinabalu
#5 of 89 in Kota Kinabalu
1,904 reviews
1.1 km away
Horizon Hotel
Horizon Hotel
#7 of 89 in Kota Kinabalu
750 reviews
1.3 km away
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
Show Prices
Show Prices
Show Prices
1.7 km away
Hotel Eden54
Hotel Eden54
#2 of 89 in Kota Kinabalu
1,100 reviews
0.4 km away
The Klagan Hotel
The Klagan Hotel
#11 of 89 in Kota Kinabalu
283 reviews
1.3 km away
Hyatt Regency Kinabalu
Hyatt Regency Kinabalu
#4 of 89 in Kota Kinabalu
1,199 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities

Additional Information about Promenade Hotel

Address: Promenade Hotel No. 4 Lorong Api-Api 3 | Api-Api Centre, Kota Kinabalu 88000, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Price Range: ₹ 3,948 - ₹ 7,073 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Promenade Hotel 4*
Number of rooms: 450
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Orbitz, HotelTravel.com, Travelocity, TripOnline SA, Asiatravel.com Holdings, Odigeo, Agoda and Priceline so you can book your Promenade Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Promenade Hotel Kota Kinabalu, Sabah
Promenade Kota Kinabalu
Hotel Style:
#8 Luxury Hotel in Kota Kinabalu
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Promenade Hotel staff and other travellers.
8 questions
Ask a question

See all questions (8)

Questions? Get answers from Promenade Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get one that faces the sea.”
 of 5 bubbles BrendanW218, 23 Nov 2016 | Read review
“Choose rooms on high floors. The sea view can be stunning.”
 of 5 bubbles alimP9321SC, 10 Nov 2016 | Read review
“facing the sea,club floor”
  • nespresso coffee machine
 of 5 bubbles putriizwaniza, 27 Oct 2016 | Read review
“Get the staff to check the air conditioning temperature.”
 of 5 bubbles sueinnarara, 26 Oct 2016 | Read review
“9th floor above windows facing seaview, request to upgrade to club room”
 of 5 bubbles wilsonc453, 24 Oct 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay