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The Palace Hotel Kota Kinabalu

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Traveller (193)
Room & Suite (62)
Dining (28)
Overview
  • Excellent20%
  • Very good41%
  • Average27%
  • Poor8%
  • Terrible4%
Travellers talk about
“main downtown”(3 reviews)
“food waste”(2 reviews)
“karaoke lounge”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star accommodation
All hotel details
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (258)
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202 results
Traveller rating
38
75
58
20
11
Traveller type
Time of year
LanguageEnglish
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38
75
58
20
11
Show reviews that mention
All reviewsmain downtownfood wastekaraoke loungec unitquiet locationa small swimming poolstandard rooms areno windowmodern hotellaksanon smokingbuffet breakfastnoodlesdeluxe roomshopping centrekaramunsinggym
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1 - 5 of 202 reviews
Reviewed 2 weeks ago via mobile

We really enjoyed our 5 night stay here. There is a nice restaurant which has a very good buffet breakfast & nice evening meals, not the best I’ve ever had but quite ok. Lily the restaurant supervisor was just gorgeous & really made our day...More

Thank Tanya L
Reviewed 8 July 2018

Our stay at Palace Hotel was very pleasant , the hotel is very clean ,tidy and comfortable . breakfast was reasonable . The bed was comfortable and clean , the shower warm with plenty of pressure . Although the hotel seems to be isolated this...More

Thank LUKESCH2014
Reviewed 27 May 2018 via mobile

My fav part of my stay here is the breakfast. Always ordered the omelette and waffle. The staff are polite, cheerful and helpful everytime I stayed there. The location is nearby Wisma Sesb and Kompleks Karamunsing. A good pokemon-hunter spot too.

Thank Azy Yati I
Reviewed 17 May 2018 via mobile

It is inconvenient because it is on the hill of Kota Kinabalu out of town. There was no store nearby, there was one convenience store in a remote place, but it was a very difficult place for me. When you go, you should go asking...More

Thank tabitosan
Response from ThePalaceHotelKK, The Management at The Palace Hotel Kota KinabaluResponded 21 June 2018

Dear Tabitosan, Thank you for writing and sharing your recent stay experience with us. Every comments is treated importantly. We view comments as part of our measure in improvement and meeting guest expectation. We apologize for the inconvenience that you had experienced and the difficulties...More

Reviewed 1 May 2018

Fine for a few days in Kota Kinabalu. Need to use a taxi or Grab to get to and from this quiet location. But nestled against a wooded hill to was a quiet respite from the bustle of the city. Rooms getting a little jaded....More

1  Thank Wurray
Response from ThePalaceHotelKK, The Management at The Palace Hotel Kota KinabaluResponded 21 June 2018

Dear Mr Wurray, Thank you for your comments. We are delighted to hear about your pleasant experience during your stay with us. All comments are treated with high importance and we take measure in improving our Hotel services towards meeting guests' expectations. The concept of...More

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About
Amenities
Top amenities
Free Parking
Room Service
Restaurant
Pool
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Spa
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Wheelchair Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Shuttle Bus Service
Breakfast included
Concierge
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Things to do
Restaurant
Pool
Bar/Lounge
Fitness Centre with Gym / Workout Room
Outdoor pool
Spa
Details
Price range
US$ 41 - US$ 85 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Spa Hotel in Kota Kinabalu
#12 Luxury Hotel in Kota Kinabalu
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 41 - US$ 85 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Spa Hotel in Kota Kinabalu
#12 Luxury Hotel in Kota Kinabalu
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (193)
Room & Suite (62)
Dining (28)
Pool & Beach (9)
Family and Play Areas (3)
Questions & Answers
Ask a question
29 September 2017|
Answer
Response from Jadamros | Reviewed this property |
No wild orangutans around Kota Kinabalu. You need to go east to Sandakan or beyond.
1
Vote
PalaceHotelKK
Patrik Martinsson Via -> Tripadvisor Web Portal Thank you for your comments pertaining to your recent stay with us. The experience and comments you described has caused us deep concern. We would like to offer our sincere apologies for any frustrations that may have caused. The comments and suggestions have been carefully noted by our team and these have certainly raised concern that needs to be addressed and will inspire us to strive harder in servicing our hotel guests. However, allow us to share with you on our findings. The standard room assigned for your stay from September 14 to 17, 2015 was Room 014 (Wing B) and yes, all our standard rooms are located at the basement. The dry spell and the weather lately have contributed to the indoor environment where we felt the air-conditioning could not even conquer the heat and are seemingly stuffy! To add the situation worsen, unfortunately, upon the day of your arrival, 01 of the compressor of air-conditioning unit at the walkway broke down on Sunday, September 13, 2015 evening. As this job requirement is catered by a appointed contractor who is waiting for a new parts to arrive, we totally agree that the walkway is stuffy especially when the corridor doors are closed at all times. With our Duty Manager’s assistance, Addyzan immediately attended to your comment and you were moved to Room 001 (Wing A) upon your agreeable to the room inspection prior to moving. Addyzan apologized for not having the opportunity to inform you pertaining to the compressor’s shortfall. However, the compressor was changed on Monday evening itself and the air-conditioning is now up and operating smoothly. Patrik, kindly rest assured that the comments received have been of value to us in order to provide the best possible standards to our guests at all times. We sincerely regret that you did not convey your disappointments immediately to our Reception Desk should the change of room only is not ethical as our aim and intent is to ensure our team is totally customer-focused and all guest concerns and disappointments are handled quickly and efficiently. We hope the above is in order and if we can be of any assistance, please do not hesitate to contact us know. Thank you. THE MANAGEMENT
25 September 2015|
Answer
Response from Shanmugam K | Reviewed this property |
Hi , I think during my visit to KK and stay in the Palace hotel, there are not much issue. Basically i can feel the new refurbishment and people are also very nice. I mean the staff there. Good stay for the price paid. Cheers
0
Votes
Room Tips
"Not much choice as large tour groups coming and going"
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"Great manager"
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"Get a suite and you will be in heaven on earth"
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"Find another hotel"
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