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Ixora Hotel

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Ixora Hotel
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195 Reviews from our TripAdvisor Community

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Showing 183: English reviews
Shah Alam, Malaysia
Level Contributor
7 reviews
6 hotel reviews
Reviewed 3 days ago NEW

Overall, the room & the toilet is big and clean. Front Desk Service is friendly and excellent but the free dinner did not cater my expectation, as a result I ate at KFC next door. The seminar room is not sound proof and can do better with a sound proof wall.

Helpful?
Thank Ric Kee F
Kuala Lumpur, Malaysia
1 review
Reviewed 1 week ago

Nice, clean room with fast wifi. The only gripe I have is that the shower has no hot water. The breakfast was alright I guess. Next to the Pacific mall, an aging shopping establishment. There's a basic gym on the 2nd floor.

Review collected in partnership with this hotel

Helpful?
Thank hadi23381
Moses P, Manager at Ixora Hotel, responded to this review

Dear Hadi23381 : Warmest greeting from Ixora Hotel. Thank you for share your comments It is regrettable to know about that our team members did not aware of the hot water issue. We are apologies for that, and will definitely look into this matter. We sincerely hope this has not dampened your spirit on trust on our hotel. We look... More 

Kajang, Malaysia
1 review
Reviewed 1 week ago

Every time I stay at this hotel, I feel real good and at peace. It is a good place to stay alone or with family. Ever since the first time here until now, I still do not have serious complaint about service. One thing for sure, the people here are polite and respectful. I always feel the peace and calm... More 

Helpful?
Thank ramlee_rahman
Moses P, Manager at Ixora Hotel, responded to this review

Dear Ramlee_rahman : Warmest greeting from Ixora Hotel. Thank you for your compliment toward our team members for theirs job well done for our valuable guest with positive experience. It will certainly be added boost for them on our journey to provide higher service standard. We look forward to welcome back you for allowing us to serve you the soonest... More 

Gatton, Australia
1 review
Reviewed 3 weeks ago

Lacks upkeep a little ...but overall i would stay there again...value for money with breakfast and dinner included in a great price. Very friendly staff. Close to a large shopping mall and food outlets.

Review collected in partnership with this hotel

Helpful?
Thank Mark W
Moses P, Manager at Ixora Hotel, responded to this review

Dear Mark W : Warmest greeting Ixora Hotel We appreciated for your kind review The simple and clear review had given us the alert on area where we need to strike for the better in order to achieve high standard for ours guest comfort, even though, many of the positive feedback given by ours valuable guest. Thank you for the... More 

Petaling Jaya, Malaysia
1 review
Reviewed 4 weeks ago

The service was warm and friendly. The daily newspaper and 2 drink towers were available at the reception counter for the guests' convenience and refreshment. I was upgraded to a Deluxe King room during check-in. The room was spacious and clean, just don't look out the window. The upgraded bathroom toiletries were nice but I must have missed out on... More 

Review collected in partnership with this hotel

Helpful?
Thank mugww
Moses P, Manager at Ixora Hotel, responded to this review

Dear Mugww : Warmest greeting from Ixora Hotel Thank you for your observation and feedback as it will allow us to improve and achieve the high level of service standard. We are sorry for the shortfall where the area need action for improvement. Our team members will continually fine tuning for enhance the positive guest experience. We hope the incident... More 

Kuala Selangor, Malaysia
1 review
Reviewed 4 weeks ago

Pleas take permanent action to avoid this mosquito issue due to this item will create bad impression to customer especially from oversea when they overnight here. This issue also make us reluctant to introduce to our friend to staying here in future.

Review collected in partnership with this hotel

Helpful?
Thank asraf_mustafa
Moses P, Manager at Ixora Hotel, responded to this review

Dear Asraf_Mustafa : Warmest greeting from Ixora Hotel Thank you for highlighted the area which below your expectation. We so sorry for the encounter during your recent stay with us. We will addressed internally with our pest controller for the best solution. The improvement action will be take placed for the comfort of ours guest. It's our fervent hope you... More 

Kuala Lumpur, Malaysia
Level Contributor
142 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
Reviewed 24 October 2016

This hotel was located on the mainland. It was easily accessible, located right at the exit of the Penang Bridge. The cleanliness of the room was below par. Our drawers was dusty. We had to request for them to be cleaned before using them. The bathroom walls were also in need of scrubbing. One plus point was the good shower.... More 

Helpful?
Thank Esham S
Moses P, Manager at Ixora Hotel, responded to this review

Dear Esham S : Warmest greeting from Ixora Hotel. We appreciated for your valuable comment It's regrettable to know about the cleanliness of the room is below standard. We are so sorry about that. The highlighted point will be definitely bring forward the department concern for their improvement. Thank You for the compliment on the area we did well. Our... More 

KL
2 reviews
Reviewed 19 October 2016

stayed for the 3rd times, and year 1 and 2 was pretty alright when all thing s are new and proper. My last stay wasn't that great, Air conditioning unit were noisy, bathroom that won't close properly because of the damaged hinges. Time to sell ? If not, please conduct regular maintenance..

Review collected in partnership with this hotel

Helpful?
Thank ideals
Moses P, Manager at Ixora Hotel, responded to this review

Dear ideals : Warmest greeting from Ixora Hotel Thank you for choosing Ixora Hotel in your recent trip. We are sorry for the short-coming which failed to meet your expectation. The points which had been highlighted will be look into it by our maintenance team. The improvement action will definitely taken place. Your continue support is our privileges for allowing... More 

Mlaysia
Level Contributor
4 reviews
Reviewed 17 October 2016

Location of Hotel is good. It can be easily access from the North - South Highway. Well equipped cosy room. The shower and washroom was well kept. There are plenty of parking space and the access to amenities is all within walking distance. There is also a local Night market food stalls nearby (Chai Leng Park)

Review collected in partnership with this hotel

Helpful?
Thank Kwong Hi Foo M
Moses P, Manager at Ixora Hotel, responded to this review

Dear Kwong Hi Foo M : Warmest greeting from Ixora Hotel We are much appreciated for your kind review A big " Thank You " for your compliment on our overall facilities and services. Our team members feel glad that we had achieved another satisfying guest. Once again, Thank you for your continue support and took forward to see you... More 

PETALING JAYA
2 reviews
Reviewed 7 October 2016

Was booked here for one night on a business trip. Room was big and clean. In-room amenities was sufficient. Bed and pillows were comfortable. Staff was very friendly. Check-in and check-out was ok. Breakfast spread was reasonable. Shopping centre next door, although appear a bit rundown, has a supermarket and several fast food restaurants and cafes. Wifi slow and unstable

Review collected in partnership with this hotel

Helpful?
Thank Badrulshah
Moses P, Manager at Ixora Hotel, responded to this review

Dear Badrulshah : Warmest greeting from Ixora Hotel Thank you for choosing Ixora on your recent trip We are so sorry for the unstable wifi during your stay. The point highlighted will definitely be review for better improvement. Nevertheless, a big " Thank You " for your compliment on the area we did well. Your continue support is ours privilege... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Ideal Place for Private Functions, Business Events & Corporate Activities. ... more   less 

Additional Information about Ixora Hotel

Address: 3096 Jalan Baru | Bandar Perai Jaya, Perai 13600, Malaysia
Region: Malaysia > Penang > Seberang Perai District > Perai
Price Range: ₹ 2,599 - ₹ 3,762 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ixora Hotel 3.5*
Number of rooms: 326
Reservation Options:
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Also Known As:
Ixora Hotel Penang/Perai
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Questions & Answers

Here's what travellers have asked, with answers from Ixora Hotel staff and other travellers.
2 questions
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Questions? Get answers from Ixora Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“great location”
 of 5 bubbles 932roz, 17 Feb 2016 | Read review
“Nice hotel”
 of 5 bubbles Geste040, 24 Jan 2016 | Read review
“get upper floor for the sea view. check the hotel advertisement at the lobby. during my stay, there's free dinner for any guest that book the room from the ixora's website with breakfast. without noticed it on the board, we wouldnt get the dinner. It's not even told by the person who processed the check in. what a shame.”
 of 5 bubbles robtoyan, 3 Jan 2016 | Read review
“Suite with 2 bedrooms ”
 of 5 bubbles nikmohamedabdbashirn, 18 Dec 2015 | Read review
“Ask for king size bed with no extra charge”
 of 5 bubbles kimkheongh, 14 Dec 2015 | Read review
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