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The Gurney Resort Hotel & Residences

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491 Reviews from our TripAdvisor Community

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There are newer reviews for The Gurney Resort Hotel & Residences
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Showing 469: English reviews
Kuala Lumpur, Malaysia
Level Contributor
689 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 378 helpful votes
Reviewed 5 weeks ago

This is a nice place with good view by the sea. Nowadays, you will be able to see the new reclaim land and building of the pisa etc. The service is good with bell boy opening the door with bar just on the 1st floor.

Helpful?
1 Thank joanadventure
GurneyHotel, General Manager at The Gurney Resort Hotel & Residences, responded to this review

Dear joanadventure, Thank you for taking your time to drop us a review. I am glad that you have enjoyed your stay with us recently. We hope we will have the opportunity to serve you again if your travels bring you back to Penang. One again, thank you for your patronage and Salam Sejahtera. Best regards, Dennis Cheng. More 

1 review
Reviewed 20 October 2016

Good size room with nice view especially the breathtaking sea view from this tall building is amazing. Good roof top swimming pool and sauna, steam room was out of order but it didn't bother me, good customer service compensated that. Special thanks to Danesh who was in the concierge, who was forthcoming to share the local knowledge, places to visit... More 

Helpful?
Thank Ravirajan S
GurneyHotel, General Manager at The Gurney Resort Hotel & Residences, responded to this review

Dear Ravirajan S, Thank you for taking your time to share your experience in Tripadvisor. I am elated to hear that you have enjoyed your stay with us and was pleased with the service rendered by Danesh, our concierge assistant. He is an asset to the hotel who takes pride in ensuring all our guests have the best experience while... More 

Singapore, Singapore
1 review
Reviewed 19 October 2016

Terrible hardware (hotel) and software (skills) of the staff. Room TV spoilt, heaters spoilt, telephone spoilt, aircon spoilt, safe spoilt - what more can you say? Staff poorly skilled. Terrible place, no less. Breakfast was worse than street food. Asked for one simple hard boiled egg they couldn't even get it right twice in a row. Kept delivering soft boiled... More 

Helpful?
Thank ChoFair
GurneyHotel, General Manager at The Gurney Resort Hotel & Residences, responded to this review

Dear ChoFair, Thank you for expressing your views and sharing your experience in Tripadvisor. I am surprised and disappointed to read that we have failed in almost all areas during your recent visit to our hotel. Please accept my apology for failing to meet your expectations. May I trouble you to drop me an email with details of your booking... More 

Travellers are raving about these George Town hotels

Johor Bahru, Malaysia
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 11 October 2016

Pros: a) Nice swimming pool, good for family with young children. b) Fast check-in and check-out. c) Nice Bak Kut Teh nearby the hotel.The eatery is called Zealand Bak Kut Teh. Worth to try. Cons: a) Room not well thoroughly cleaned. There was an empty mineral bottle under the bed and my husband noticed red stain on the quilt as... More 

Helpful?
Thank cavyn09
GurneyHotel, General Manager at The Gurney Resort Hotel & Residences, responded to this review

Dear cavyn09, Thank you for sharing your thoughts and experience in Tripadvisor. It was indeed disappointing to read that some of our shortfalls have marred your recent stay with us. Your comments have been shared with all the departments concerned and we will try to ensure all your comments are investigated and to resolve all issues with the best solutions.... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 October 2016 via mobile

I checked in to this hotel on the 5th Oct 2016. When I was arrived to the hotel and checked in the reception was not so friendly and not even smile to me as a guest. As a front liner she should be friendly and greet all guest who stay in the hotel. Was disappointed and for sure will never... More 

Helpful?
Thank ronneD
GurneyHotel, General Manager at The Gurney Resort Hotel & Residences, responded to this review

Dear ronneD, Thank you for sharing your experience in Tripadvisor. Please accept my apology for not meeting your expectation during your recent stay with us. Your comments have been highlighted to the respective departmental head and we have identified our loopholes and will ensure our guests do not encounter the same unpleasant experience with us in the future. I hope... More 

Milton, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 October 2016 via mobile

This hotel has only 1 restaurant. Check in was after 3 hours as they had no rooms at 12 noon on the day I checked in. The only positive thing about this hotel was a concierge clerk by the name Danesh. This guy was extremely polite , helpful and always smiling.

Helpful?
1 Thank zafar53
GurneyHotel, General Manager at The Gurney Resort Hotel & Residences, responded to this review

Dear zafar53, Thank you for taking your time to share your experience in Tripadvisor. Please be informed that our check in time is at 3:00 pm (local time) and it was unfortunate that we did not have rooms when you arrived at the hotel at 12:00 noon as the hotel was running full a day before. I am very sure... More 

Malaysia
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 September 2016

Comfort suite room with large bed, bathroom with bathtub & separated shower, sofa and spacious room with carped floor, higher floor with sea view. Served varieties choices of breakfast, indoor secured car park and located in the Gurney Drive area.

Helpful?
1 Thank Yhteoh
GurneyHotel, General Manager at The Gurney Resort Hotel & Residences, responded to this review

Dear Yhteoh, Thank you for taking your time to share your experience in Tripadvisor. I am elated to know that you have thoroughly enjoyed your stay with us recently. Your comments will motivate us to ensure that all our guests have the best experience staying with us. Once again, thank you for your patronage and we hope to see you... More 

Kuala Lumpur, Wilayah Persekutuan, Malaysia
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 28 September 2016 via mobile

Booked thru agoda. Price less than MYR 200. Pros. 1. Huge room! Really huge. The bathroom is huge. No kidding. 2. Located at Gurney. Walking distance to famous local food. Plenty of restaurants nearby. Even several malls quite near to the hotel. 3. Facing the sea. 4. Friendly staff. Cons. 1. NO HOT WATER in the bathroom! 😂

Helpful?
2 Thank MsPajura
GurneyHotel, General Manager at The Gurney Resort Hotel & Residences, responded to this review

Dear MsPajura Thank you for taking your time to share your experience in Tripadvisor. Please accept my apology for the hot water issue during your stay that since has been solved. I am elated to know that you were happy with the size of your room, with our service and also found the location of the hotel very convenient. Your... More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 September 2016

One good point is Hotel nearby Persiaran Gurney and along the way have shopping mall. Bad experience: 1) Underground car park area very dark, dirty, wet and smelly 2) Enter into car park using room access card however not well function. need to press help button. Should improve it immediately 3) Once we enter our room, strong smell from the... More 

Helpful?
1 Thank Jacky K
GurneyHotel, General Manager at The Gurney Resort Hotel & Residences, responded to this review

Dear Jacky K, Thank you for taking your time to share your experience in Tripadvisor. Please accept my apology for failing to meet your expectations especially on cleanliness and front desk's service. We tried very hard to ensure our guests have the best experience staying with us but unfortunately on this occasion, we missed our mark. All feed backs have... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Business Centre with Internet Access
  • Concierge
Official Description (provided by the hotel)
Brimming with matchless elegance, top-notch provisions, and cordial, genuine service, The Gurney Resort Hotel & Residences in George Town, Penang, Malaysia truly stands out among the multitude of hotels in the locale. We invite you to bask in well-appointed suites replete with essential amenities, such as free Wi-Fi Internet access, cable TV, and a private bath with jacuzzi. Business travelers can use spacious and well-lit conference halls, while holidaymakers can have a relaxing time in our restaurant, pool, and spa. Sitting along the tourist belt of Gurney Drive, adjacent to the Central Business District, our 4-star resort is a few kilometers from the airport and ferry terminal. It also enjoys an address with easy access to shopping centers, like the Gurney Plaza, Gurney Paragon, and Batu Ferringhi night market. Moreover, it is just a short drive away from several tourist attractions, such as the Kek Lok Si Temple, Penang Bird Park, and Snake Temple. With these wonderful features, The Gurney Resort Hotel & Residences in Penang truly is the preferred luxurious accommodation for any occasion at anytime. ... more   less 

Additional Information about The Gurney Resort Hotel & Residences

Address: The Gurney Resort Hotel & Residences 18 Persiaran Gurney, George Town, Penang Island 10250, Malaysia
Region: Malaysia > Penang > Penang Island > George Town
Price Range: ₹ 3,000 - ₹ 5,864 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Gurney Resort Hotel & Residences 3.5*
Number of rooms: 259
Reservation Options:
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Also Known As:
Gurney Resort Hotel And Residences
Gurney Hotel Penang
Gurney Hotel Malaysia
The Gurney Resort Hotel & Residences Penang/George Town
Hotel Style:
#7 Spa Hotel in George Town
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Questions & Answers

Here's what travellers have asked, with answers from The Gurney Resort Hotel & Residences staff and other travellers.
3 questions
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Questions? Get answers from The Gurney Resort Hotel & Residences staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“good location”
 of 5 bubbles tracyalways, 26 Nov 2016 | Read review
“There is no good room to talk about when the whole hotel sucks. Go try G Hotel or Shangri La or something, just not this hotel pls!”
 of 5 bubbles ChoFair, 18 Oct 2016 | Read review
“Higher floor for great seaview”
 of 5 bubbles Yhteoh, 29 Sep 2016 | Read review
“Studio Suites for Families - Very Spacious”
 of 5 bubbles sivapc, 13 Sep 2016 | Read review
“request for high floor”
 of 5 bubbles , 9 Sep 2016 | Read review
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