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The Banjaran Hotsprings Retreat

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The Banjaran Hotsprings Retreat
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656 Reviews from our TripAdvisor Community

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There are newer reviews for The Banjaran Hotsprings Retreat
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Showing 603: English reviews
Kuala Lumpur, Malaysia
Reviewed 19 October 2016

Yes it is gorgeous and a very good experience to nature, but the price they are charging and the maintenance they are having on the property and type of breakfast provided, I think it is not worth the penny. Our big breakfast consist of 1 egg, 1 grilled cherry tomato, and a 2cmx2cm hash brown, and a chicken sausage not...

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Helpful?
1Thank popeye1212
Raymond-KIpoh, Director of Operations at The Banjaran Hotsprings Retreat, responded to this review

Dear popeye1212, Salam Sejahtera and thank you for your review in our Trip Advisor page. We appreciate that you had taken your valuable time to feed back to us and we are sorry to hear that we did not exceed your expectations in some area. With regards to the breakfast, guest will have a choice of A la carte hot...

Beirut, Lebanon
Reviewed 19 October 2016

We reached Banjaran after a looong trip, Took us four hours by train, then half an hour by taxi to get there, by the time we arrived we were exhausted.. but trust me it was worth every second traveling !!! The place was Mesmerizing situated in the middle of a 200 million year old jungle !!! the minute we got...

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Helpful?
Thank Sara H
Raymond-KIpoh, Director of Operations at The Banjaran Hotsprings Retreat, responded to this review

Dear Sara H, Salam Sejahtera and thank you for sharing your honeymoon review with us. We are glad that you had enjoyed your stay in the villa, our facilities plus services and our Pomelo Restaurant. We will always recommend guest to use the insect repellent for outdoor activities, since our Retreat is closed to nature and we do provide after...

Reviewed 17 October 2016

We went there as part of our honeymoon and it was absolutely amazing. Really really special place. Photos do not do it justice, it is just the most professional, luxurious, unique place you will ever visit.

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Helpful?
Thank tmurray2
Raymond-KIpoh, Director of Operations at The Banjaran Hotsprings Retreat, responded to this review

Dear tmurray2, Salam Sejahtera and thank you for choosing to stay in our Retreat. We are glad that you had enjoyed your honeymoon trip and we will be looking forward to see you again in the near future. Thank you and best wishes from all of us at The Banjaran Hotsprings Retreat. Regards, Raymond Koh Director of Operations

Australia
Reviewed 16 October 2016

The service was impeccable. Each guest was assigned an individual butler, and the on-call service is absolutely first class. Without saying too much, the facilities were as expected, well maintained and complete as described. Apart from the massage, everything was included in the package. If my wallet allowed it, I would have stayed much longer but alas, something has to...

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Helpful?
1Thank OnMyLastLegs
Raymond-KIpoh, Director of Operations at The Banjaran Hotsprings Retreat, responded to this review

Dear OnMyLastLegs, Salam Sejahtera and thank you for choosing to stay in our Retreat. We appreciate the positive review that you had shared with us and we look forward to seeing you again during your next trip to Ipoh. Thank you and best wishes from all of us at The Banjaran Hotsprings Retreat. Regards, Raymond Koh Director of Operations

Reviewed 16 October 2016

was there for honeymoon. everything from parking lot, check in, go to the room, room, room service and amenities was good. Food is delicious but have limited option. Dining in the cave restaurant was really nice. The arrangement made with the hotel crew was good and my wife really happy with it. Room is clean, swimming pool is clean and...

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Helpful?
Thank ariff i
Raymond-KIpoh, Director of Operations at The Banjaran Hotsprings Retreat, responded to this review

Dear ariff i, Salam Sejahtera and thank you for sharing your great review with us. We are pleased to hear about your good experience of your stay and we will be looking forward to welcome you back to our Retreat in the near future. Thank you and best wishes from all of us at The Banjaran Hotsprings Retreat. Regards, Raymond...

Ampang, Malaysia
Reviewed 13 October 2016

It lives up to naming it a RETREAT, instead of a resort. Everything, from the villa to the facilities, and the entire Retreat's surroundings, exudes natural peace and tranquility, effecting one into a feeling of harmony. The villas are set among trees and plants, large and small; steaming geothermal ponds; natural caves; and looming limestone hills, some you can even...

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Helpful?
Thank ykh_malaysia
Raymond-KIpoh, Director of Opeerations at The Banjaran Hotsprings Retreat, responded to this review

Dear ykh_malaysia, Salam Sejahtera and thank you for your review in our Trip Advisor page. We are delighted to hear about your pleasant stay and appreciate all your positive comments towards our products and services. With regards to your comment, we always have an interest to get to know our guests better and we do want to address all our...

Shah Alam, Malaysia
Reviewed 9 October 2016

Heard a lot of good thing about the place and we decided to experience it first hand. Tried to make the booking through their official website but could not proceed with the payment. Ended up calling the hotel and spoke to Ms Cheryl, their Reservation Manager, and was told that they had some problem with their payment portal so ended...

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Helpful?
Thank Adli Izham A
Raymond-KIpoh, Director of Operations at The Banjaran Hotsprings Retreat, responded to this review

Dear Adli Izham A, Salam Sejahtera and thank you for a detailed review in our Trip Advisor page. We are delighted that you are happy with your stay and we appreciate your positive comments towards our services and products. We will be looking forward to welcome you back to our Retreat in the near future. Thank you and best wishes...

Dubai, United Arab Emirates
Reviewed 8 October 2016

Stayed this summer, staff was beyond kind and helpful and the water villa is beautiful. Had some construction going on which I wish we'd been warned about as it was a little noisy but otherwise a perfect beautiful stay.

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Helpful?
Thank Mar8080
Raymond-KIpoh, Director of Operations at The Banjaran Hotsprings Retreat, responded to this review

Dear Mar8080, Salam Sejahtera and thank you for choosing to stay in our Retreat. We are glad that you had enjoyed your overall stay , on the other note we would like to apologise for the inconvenience caused for the construction noise in our new phase of villas. We will be looking forward to welcome you back to our Retreat...

Reviewed 7 October 2016

It is hard to be back to reality again after such a relaxing short break at Banjaran. Honestly, this place is beyond words. Thank you to all the staff in making our trip a memorable one and creating the surprise moment for our anniversary. Both of us really enjoyed very much and we were very sad to leave, infact I...

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Helpful?
Thank Gayathri R
Raymond-KIpoh, Director of Operations at The Banjaran Hotsprings Retreat, responded to this review

Dear Gayathri R, Salam Sejahtera and thank you for sharing your anniversary review in our Trip Advisor page. We are delighted that you had enjoyed your stay and we look forward to welcome you back to our Retreat in the near future. Thank you and best wishes from all of us at The Banjaran Hotsprings Retreat. Regards, Raymond Koh Director...

Reviewed 5 October 2016 via mobile

The best part abt this place is its serenity. Although the occupancy was high at the time of visit, you always seemed to be able to enjoy all the facilities to the maximum. Personal Favourites: - the huge villa - good service - surprise fresh fruits and biscuits after turn down service - Jeff's cellar (must experience) - a relaxing...

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Helpful?
Thank Shamini H
Raymond-KIpoh, Director of Operations at The Banjaran Hotsprings Retreat, responded to this review

Dear Shamini H, Salam Sejahtera and thank you for your feed back in our Trip Advisor page. We are delighted to hear about your great stay, our villa, facilities and services provided by team members. We had taken note on your comments for our future improvements. We will be looking forward to welcome you back to our Retreat soon. Thank...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
Food & drink at the hotel
The Pomelo - The Banjaran Hotsprings Retreat
The Pomelo - The Banjaran Hotsprings Retreat
Cuisines: Malaysian, International, Asian, Healthy
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
The Banjaran Hotsprings Retreat is an integrated luxury wellness and spa retreat in Ipoh. The 5-star retreat is situated on a 16.19 Acre valley nestled within a cluster of towering limestone hills and features a combination of natural caves, pristine jungle, waterfalls and geothermal hot springs. It is a self-contained sanctuary consisting of 25 luxury villas offering holistic wellness and spa experiences inspired by authentic Malaysian practices. ... more   less 

Additional Information about The Banjaran Hotsprings Retreat

Address: 1 Persiaran Lagun Sunway 3 | Sunway City Ipoh, Ipoh 31150, Malaysia
Region: Malaysia > Perak > Kinta District > Ipoh
Price Range: ₹ 20,372 - ₹ 35,504 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Banjaran Hotsprings Retreat 5*
Number of rooms: 25
Reservation Options:
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Also Known As:
The Banjaran Hotsprings Retreat Hotel Ipoh
Hotel Style:
#1 Luxury Hotel in Ipoh
#1 Spa Hotel in Ipoh
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Questions & Answers

Here's what travellers have asked, with answers from The Banjaran Hotsprings Retreat staff and other travellers.
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Questions? Get answers from The Banjaran Hotsprings Retreat staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose the Garden Villa over the Water Villa for the following reasons: bigger room, bigger pool, an outdoor jacuzzi, and more privacy.”
 of 5 bubbles nadiamasood, 15 Mar 2017 | Read review
“should not be next to the construction site.”
 of 5 bubbles reshveenb, 13 Mar 2017 | Read review
“Both the Garden Villas and the Water Villas are equally beautiful.”
 of 5 bubbles nivatc, 9 Mar 2017 | Read review
“There's water stations around the resort, this is very conveniently placed near the Steam and Crystal caves.”
 of 5 bubbles gowria858, 26 Feb 2017 | Read review
“Fine dining experience in Jeff's Cellar is a must!”
 of 5 bubbles Lurvly, 24 Feb 2017 | Read review
5 of 5