Jalan Teluk Sisek, Kuantan 25000 Malaysia
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About
#3 of 80 hotels in Kuantan
Location
Cleanliness
Service
Value
This 215-room hotel is located in the vicinity of the city centre and is approximately 25 minutes from Sultan Ahmad Shah Airport. The famous Teluk Cempedak and Royal Pahang Golf Club are a 10-minute drive away, while major shopping centres are within easy reach. Business districts located close to the hotel are Gebeng Industrial Edge, Kuantan Port, Indera Mahkota Industrial Area and Pekan. Kuantan is also famous for its recreational destinations, some of which are Sungai Pandan Waterfall, Cherating Beach and Chine Lake; all located within an hour’s drive away from the hotel. This makes the hotel an ideal location for both business and leisure travellers.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Kids stay free
Children Activities (Kid / Family Friendly)
Parking
Wifi
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Concierge
Currency exchange
Non-smoking hotel
Shops
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Additional bathroom
Desk
Cable / satellite TV
Sofa bed
Bath / shower
Housekeeping
Safe
Telephone
Bottled water
Iron
Wake-up service / alarm clock
Flatscreen TV
On-demand films
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Business
Location
63Somewhat walkable
Grade: 63 out of 100
77Restaurantswithin 1 km
4Attractionswithin 1 km
291Reviews5Q+A53Room tips
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AC Hotel By Marriot is formerly known as Vistana Hotel. I expecting this hotel is good as any other Marriot Hotel but not so glamorous as supposed to be. Stay here just to collect point from Marriot Bonvoy. The room is small even though be given upgrade room. The interior room is outdated and old school. The black wooden furniture. The rooms key card is still using the insert and pull at the door for unlocking (instead of touch the door for unlocking). No deposit collected or necessary upon check-in. The breakfast is ok with limited selection of menu. Overall, I enjoy the stay.
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Date of stay: November 2022Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Julia Rashid, General Manager at AC Hotel by Marriott Kuantan
Responded 4 Dec 2022
Dear fadzilahh2017, Warmest greetings from all of us at AC Hotel by Marriott Kuantan. We are delighted to have been your chosen hotel during your recent stay in Kuantan. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the AC Hotel Kuantan and we hope you choose to create more memories with us whenever your travels bring you back to Kuantan.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Hotel's Favourite
Newly refurbished hotel after took over by AC Hotel by Marriott (used to be Vistana Hotel). I had a good stay throughout my 4 days business trip. Price was above average but it's expected. Good facilities except the hot shower is unstable during rainy days. Didn't manage to try the breakfast though. P/s: Do take note that the Waze and Google Map location might take you a different area which is about 1km away. Hotel might want to edit the marker.
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Date of stay: February 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Julia Rashid, Guest Services / Front Office at AC Hotel by Marriott Kuantan
Responded 25 Apr 2022
Dear wongbengyaw, Greetings from all of us at AC Hotel Kuantan On behalf of the entire hotel team, I want to thank you for sharing about your recent stay experiences. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We have taken note on the pricing comments, however you may always reach out to us for the best rate offers for your travels. We have also shared your comments with our Maintenance team as well as Housekeeping to review your comments on the shower comments for improvements. The challenge on the location of hotel has also been shared with the appropriate hotel team. Once again, we appreciate your feedbacks and we hope to welcome you again soon. Sincerely, Julia Rashid Executive Assistant Manager AC Hotel By Marriott Kuantan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
AC Marriott Hotel Kuantan is the best place to stay while u in Kuantan. The front Office Manager, Ms Nandini are very helpful and friendly. She always available to help when you need. The hotel itself are very clean, spacious room and well maintain. This hotel also near to Kuantan main attraction like Teluk Cempedak, Gelora Park, Full of restaurants and
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Julia Rashid, General Manager at AC Hotel by Marriott Kuantan
Responded 28 Oct 2022
Dear dfsorashadan, Greetings from all of us at AC Hotel by Marriott Kuantan On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay experience It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire hotel team and your compliment has been shared personally to Nandini who have shown outstanding service example as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
As a long time Marriott Bonvoy member, the Marriott group of hotels (usually Sheraton, JW Marriott, Le Meridien, Aloft etc) had been my first choice of hotel for both work and family holiday. We stayed at AC Hotel Kuantan, Malaysia from 8-10 October 2022. Unfortunately the stay had been a disappointing and unpleasant one, no where near what I would expect to come from both Marriott and YTL Hotels. 1. Front Office response - prior to arrival, I attempted to contact the hotel through phone and Bonvoy app message but to no avail. Phone call unattended to rings after ring and messages read but not responded. 2. Connecting Room arrangement - The reason I called was to arrange for connecting room as I have young children travelling together. Upon arrival I’m told that no connecting room available for the room class booked, unless I downgrade to a class lower; I clarified that I will be charged accordingly (ie refund to lower room rate) and it was confirmed. However, at checkout I was charged at the original rate, and was only reduced after my demand to speak with general manager of the hotel. 3. Swimming Pool Cleanliness - of all things, this had caused the most grief to us. When we used the swimming pool, we could feel some taste of rust in the water. Although felt that the water was not clean enough, we continued to use the pool on both days, after all this was a holiday stay. However, upon returning to our home in KL, we discovered my youngest boy’s ears were red and swollen. Doctor confirmed it was pinna dermatitis (infection of the pinna / ear), caused by allergens in the external environment is attributed to the swimming pool (picture can be provided) 4. Feedback - we attempted to provide feedback amicably to the attending hotel staff but the property clearly looked understaffed and none of the staffs were ready to take feedback. This was disappointing. 5. F&B - no evening restaurant service or room service; to be fair I had good service from the bar staff but that's negated by all the shortcoming above Overall the experience was abysmal, disappointing and a huge let down for once a reasonable property. Suffice to say I wouldn’t be returning to this property any time soon, or any AC hotel for that matter.…
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Date of stay: October 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Julia Rashid, Guest Services / Front Office at AC Hotel by Marriott Kuantan
Responded 18 Oct 2022
Dear Philip T, Greetings from all of us at AC Hotel by Marriott Kuantan We recognize your time is valuable and appreciate the feedback you have provided. Thank you for taking the time to let us know about your experience while staying with us. and I sincerely apologize for failing to meet the standards and expectations during your most recent stay with us. I am glad that I had the opportunity to speak with you as we strive very hard to ensure all our guest are happy during their stay with us but clearly, we fail during your visit. We are truly sorry for this. I have shared with the team members all the points we have discussed and the shortfalls during your stay to ensure we provide a much better experience in the future. We truly hope that you will give us another opportunity to serve you. I hope you choose to stay with us again when your travels bring you back to the area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room is clean and tidy but a bit small. I asked for a connecting room but was told the hotel was full. A little disappointed during check-in. The young officer who manages check-in is expected to be more sensitive to the needs of customers. For the Customer Experience rating, I give this hotel a 4/10.
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Julia Rashid, Guest Services / Front Office at AC Hotel by Marriott Kuantan
Responded 17 Oct 2022
Dear Ranggasamy, I recognize your time is valuable and appreciate the feedback you have provided. Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience of poor services is an isolated incident. Clearly there can be no adequate excuse for such in attentiveness and poor service. As I said we have fail and will make an earnest effort to improve. We will definitely do our best in the future to ensure you receive the level of service, attention to detail and courtesy that are expected of us and which you are most certainly entitle to. I hope you choose to stay with us again, whenever your travels bring you back to the area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It’s my first time going to Kuantan, we choose AC Hotel because it’s close in the town and near the beach (also because it’s under Marriot brand). The hotel is newly renovated and feels new and fresh overall (only the lift is a little dated). The room interior was nice and comfy. The large window with the view of the Kuantan city is marvellous. We get a lot of sunlight from the window, sometime we need to close the curtain fully because it gets too hot. The toilet is clean but the shower area is a little small for a big guy like me. We had breakfast in the hotel for 2 days, the buffer spread is decent and the nasi lemak is delicious. There are 2 coffee machine in the restaurant so you no need to queue up too long for it. There’s also an egg station that cooks nice eggs. We went to the pool after we back from the beach, the pool water is warm due to the hot weather, however, there’s lots of resting place and beach chair around the pool. The staffs in the reception are very friendly and helpful. Thanks for the accommodation and we will be back.…
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Date of stay: September 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Julia Rashid, General Manager at AC Hotel by Marriott Kuantan
Responded 8 Oct 2022
Dear Gooordon, Greetings from all of us at AC Hotel by Marriott Kuantan. Thank you for staying with us and for taking the time to write this review. We appreciate your constructive comments in all the areas, from your room and breakfast experience to help us in our continuous efforts to improve our customer experience and be more successful in everything we do. We are committed to continuously improving our guest experience and your feedback helps us do that. Thank you once again for giving us this recent opportunity to serve you and we look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is my second stay at this hotel and another redemption booking. Its a simple hotel, but carries the Marriot branding well through good and committed staff. Being an elite Bonvoy member, I have been rather spoilt in the past 12 years and the majority of my stays within the Group have always provided my breakfast free. However, redemption stays at this property doesn't include breakfast irrespective of status. On my first stay with this hotel back in August, I did express my views to the Manager - Julia Rashid. She rectified this immediately and I wasn't charged for my breakfast. On this, my second stay, I didn't even have to say a word and automatically my stay included breakfast though the redemption doesn't include it. Julia remembered my previous stay and told the check-in officer immediately. True credit to the management team. Its always nice to be remembered and creates a sense of belonging. Will definitely return to this hotel.…
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Date of stay: September 2022Trip type: Travelled on business
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Peter Gomez, General Manager at AC Hotel by Marriott Kuantan
Responded 22 Sep 2022
Dear Dekbo88, It is gratifying to receive your lovely praise on our service and thank you for your special recognition towards Julia Rashid, Your positive feedback is a ringing endorsement on our passion to provide our esteemed guests with our legendary AC hospitality. Thank you once again for giving us this recent opportunity to serve you and we look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Slow checkin, room not ready despite online checkin on time of arrival, front desk staff expected us to sit around and wait for 2 hours for room to be ready? No room service, no dinning, no executive lounge! Staff chatting and hanging around front desk chatting!!!!!!! Not friendly, they don’t greet you! Disappointing stay !!!
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Julia Rashid, Guest Services / Front Office at AC Hotel by Marriott Kuantan
Responded 14 Sep 2022
Dear AishahMoors, Greetings from all of us at AC Hotel by Marriott Kuantan. I recognize your time is valuable and appreciate the feedback you have provided. Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience of poor services upon arrival is an isolated incident. I was also made aware that I have attended to you upon the arrival as well as during your stay and yet we failed. We are extremely sorry for the inconveniences as a result. Clearly there can be no adequate excuse for such inattentiveness and poor service. As I said we have fail and will make an earnest effort to improve. We will definitely do our best in the future to ensure you receive the level of service, attention to detail and courtesy that are expected of us and which you are most certainly entitle to. I hope you choose to stay with us again, whenever your travels bring you back to the area. Sincerely, Julia Rashid Executive Assistant Manager AC Hotel By Marriott Kuantan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Check in took a while but front desk staff was friendly. Room was clean n comfortable which is nice for a short stay. Not much variety of choices for breakfast but they do have a coffee machine that produce nice coffee. Location of hotel is 15-20 walks to the shopping mall but would recommend just grab a car to bring you to the malls or restaurant as crossing the roads will take some courage.
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Date of stay: June 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Julia Rashid, Guest Services / Front Office at AC Hotel by Marriott Kuantan
Responded 2 Jul 2022
Dear dland08, Greetings from all of us at AC Hotel by Marriott Kuantan. On behalf of the entire hotel team, I want to thank you for sharing about your recent stay experience. We have taken note on your arrival experience. It is always encouraging to hear positive feedback as well as comments that could improve our services, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Julia Rashid Executive Assistant Manager AC Hotel By Marriott Kuantan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I’ve made a booking for 1 night stay for a executive king room with sofa bed. On the morning of the stay, i did the online check in on the marriott apps. The process was smooth up until this. Later in the evening, I received a call saying that they couldn’t provide the room that we booked. And instead offered us another room which didn’t have a sofa bed, at a reduced rate, due to some problem with the maintenance. It was totally ridiculous!! What’s the point of us checking in earlier when our room was simply given to other guests?? I purposely booked that room for the sofa bed as we were travelling with the kids so we wanted them to sleep comfortably. End up, our kids need to sleep on the carpet with the blanket they provided.! Upon receiving the call, i tried to search for other accommodations, but sadly no other options available as it was a busy weekend. Just imagine after long hours of driving from melaka, we were told that our rooms were not available! This shouldn’t happen again either to us or to other guests. This was not our first stay, as previously we did have good memories with the hotel. After this incident, I won’t be returning back, as it did spoilt our mood for the entire journey. Poor us!…
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Date of stay: May 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Julia Rashid, Guest Services / Front Office at AC Hotel by Marriott Kuantan
Responded 23 May 2022
Dear hirukadira, Warmest Greetings from AC Hotel Kuantan. Thank you for taking the time to let us know about your experience while staying with us. Your experience below our standard. Providing the highest level of hospitality is our number one priority especially to our loyal Elite Members and I sincerely apologize for failing to meet the standards and expectations. I really want you to know that this is really not the norm in our company as we strive very hard to ensure all our guest are happy during their stay with us but clearly we fail during your visit. We are truly sorry for this. As a teachable moment, we shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent such poor experience from occurring in the future. We truly hope that you will give us another opportunity to serve you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$58 - $62 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
AC Hotel Kuantan City Centre
LOCATION
MalaysiaPahangKuantan DistrictKuantan
NUMBER OF ROOMS
215
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Frequently Asked Questions about AC Hotel by Marriott Kuantan
Which popular attractions are close to AC Hotel by Marriott Kuantan?
Nearby attractions include Taman Esplanade (0.9 km), Gua Charas (1.0 km), and Berjaya Megamall (0.7 km).
What are some of the property amenities at AC Hotel by Marriott Kuantan?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at AC Hotel by Marriott Kuantan?
Top room amenities include air conditioning, a flat screen TV, and an additional bathroom.
What food & drink options are available at AC Hotel by Marriott Kuantan?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at AC Hotel by Marriott Kuantan?
Yes, free parking is available to guests.
What are some restaurants close to AC Hotel by Marriott Kuantan?
Conveniently located restaurants include Alor Akar Restaurant, Satay Zul, and Lila Wadi Restaurant.
Are there opportunities to exercise at AC Hotel by Marriott Kuantan?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at AC Hotel by Marriott Kuantan?
Yes, dry cleaning and laundry service are offered to guests.
Does AC Hotel by Marriott Kuantan offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Is AC Hotel by Marriott Kuantan accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.