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Mutiara Johor Bahru

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Traveller (528)
Room & Suite (475)
Dining (95)
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Overview
  • Excellent17%
  • Very good50%
  • Average24%
  • Poor5%
  • Terrible4%
Travellers talk about
“holiday plaza”(101 reviews)
“polo lounge”(11 reviews)
“mr sam”(7 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (717)
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Traveller rating
125
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1 - 5 of 693 reviews
Reviewed 1 week ago via mobile

We booked the rooms through Agoda and was taken aback by the condition of the rooms. The cushion of the headboard ws badly stained as seen in the picture. The rim of the mirror was already peeling. The aircon was noisy and think it’s malfunctioning....More

Thank Irritated_Yilin
Response from Sammathen_P, Director of Rooms at Mutiara Johor BahruResponded 1 week ago

Dear guest, Thank you for staying with us recently. I understand your frustration and sincerely apologize for the inconveniences caused. I believe nothing is more important than regaining the trust of our guest and all of us hope you will give us another opportunity to...More

Reviewed 2 weeks ago via mobile

Been staying in this hotel for more than 10 long years . Excellent value for money . Standard room & bath with very effective house keeping . The front office staff are very efficient . The lady named Mimi in the front desk has always...More

2  Thank tanujroy2018
Response from Sammathen_P, Director of Rooms at Mutiara Johor BahruResponded 2 weeks ago

Dear guest, We would like to thank you for sharing your stay-experience in our hotel with fellow travellers. It’s good to see that you have enjoyed your time with us and we hope to have the pleasure of serving you soon in the near future....More

Reviewed 3 weeks ago

The hotel needs refurnishment in the rooms. Very old. Hotel lobby was nice and new but rooms very run down. Service was ok. Besides the hotel is an old mall, which also need to refurnish....overall, stay was average only and price was high.

Thank Merv3102
Response from Sammathen_P, Director of Rooms at Mutiara Johor BahruResponded 2 weeks ago

Dear guest, Thank you for staying with us recently and we appreciate your positive comments. Meanwhile, we will continue to improve on our services to meet guest’s expectations and we hope to have the pleasure of welcoming you back soon. Kind regards.

Reviewed 3 weeks ago

Fantastic hotel and staff to match. From the time we arrived all staff were friendly, helpful and polite. Room was clean, spacious and extremely comfortable beds. The food at Seri Mutiara was absolutely wonderful, from preparation to presentation, very pleasing. Thank you once again.

1  Thank _paofjm
Response from Sammathen_P, Director of Rooms at Mutiara Johor BahruResponded 3 weeks ago

Dear guest, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're travelling to our area again, we sincerely look forward to your visit soon. Kind regards.

Reviewed 4 weeks ago

Initial impression, the lobby is huge and very nice. I checked-in in the evening, and the night shift Duty Manager and receptionist were not that friendly though.. Room is big, but furnitures are old. Houskeeping did a good job in maintaining the cleanliness of my...More

1  Thank fredytan90
Response from Sammathen_P, Director of Rooms at Mutiara Johor BahruResponded 4 weeks ago

Dear guest, Thank you for staying with us recently. We have taken note of your comments and would do our utmost to provide better quality services and we shall look forward to your next visit soon. Kind regards.

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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$ 45 - US$ 68 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in Johor Bahru
#9 Luxury Hotel in Johor Bahru
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$ 45 - US$ 68 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in Johor Bahru
#9 Luxury Hotel in Johor Bahru
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (528)
Room & Suite (475)
Dining (95)
Pool & Beach (53)
Amenities (48)
Family and Play Areas (2)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
lim24
29 December 2017|
AnswerShow all 3 answers
Response from Tony H | Reviewed this property |
Sorry for the late reply. yes they have smoking rooms, i stayed in one
0
Votes
Emmy B
14 December 2017|
AnswerShow all 2 answers
Response from rjayasak | Reviewed this property |
less than 10 minutes if no traffic ...suggestion to.use grab, it is cheaper than taxi
1
Vote
Lei Hui Z
16 November 2017|
AnswerShow all 4 answers
Response from LeongYK | Reviewed this property |
Yes, but please confirm with the hotel.
0
Votes
Room Tips
"Just For Kids Package - Good For Family of 4"
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"high floor for great view"
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"higher floors less noise"
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"Very sad stay with horrible room"
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