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KSL Hotel & Resort

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KSL Hotel & Resort
KSL Hotel & Resort
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2,098 Reviews from our TripAdvisor Community

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Showing 2,014: English reviews
Kuala Lumpur, Malaysia
Reviewed 28 December 2016

I stay one night the hotel for the business trip and unfortunately didn't even have time buy a Starbuck at lobby. But the hotel is equipped with malls and facilities that basically, I think you can spend 3 days there without walking out to the town!

Review collected in partnership with this hotel
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Thank jarodlkp
Singapore, Singapore
Reviewed 28 December 2016

Pretty upset with the outcome. Had late check in... at 4.15pm.... infact, we arrived at 3.45pm and told to wait till 4pm.... when we reached to the room at 3.56pm... the room was not ready.... as in web page, check in was 3pm.... but.....

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Thank zul95
Reviewed 28 December 2016

The only hotel in the world that you need to queue a long queue to check in, long queue to check out, and long queue to even get into the lift. Is this a 5-star hotel? no where close. it's just happened to be in good location. hospitality quality - so so only.

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Thank James D
KSLHotelResort, Executive Office at KSL Hotel & Resort, responded to this review

Dear James D, Greetings from KSL! Thank you for sharing your feedback on Tripadvisor. We are sorry to hear about the long queue you've encountered, this was due to super peak season. As a hotel with high expectation in service excellence, we’re sorry to hear on any shortfalls pertaining to services & facilities provided. We constantly look forward to our...

Reviewed 27 December 2016

Room is normal, view is good! The kitchen facility is meh, and the waiting time for the lift is very long. Swimming pool is good too! It took me quite a while to check in as the receptionist has problem with the check in process. There is no free wifi in the room unless you go over to the lobby!

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Thank Dolly Maria Phn... Y
KSLHotelResort, Executive Office at KSL Hotel & Resort, responded to this review

Dear Dolly Maria Phn... Y, Greetings from KSL! Thank you for sharing your feedback on Tripadvisor. As a hotel with high expectation in service excellence, we’re sorry to hear on any shortfalls pertaining to services & facilities provided. We constantly look forward to our guests’ feedback and comments in order to continuously improve our service standards. Your feedback will definitely...

Reviewed 27 December 2016

Come here last week. Hotel was very good. Come with very good services. Room was clean. Delicious breakfast. Very good location near to city centre. Easy to get public transport. Attach to KSL City Mall. Can find few restaurant and cinema here. Will come again for sure.

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Thank Melly M
KSLHotelResort, Executive Office at KSL Hotel & Resort, responded to this review

Dear Melly M, Greetings from KSL! Thank you for sharing your kind review in Tripadvisor. We are so glad & happy to hear that you had a good stay with us & enjoyed the facilities and services offered. Look forward to the honor to serve you again in the future. Enjoy up to 13% discount when you book directly from...

Reviewed 27 December 2016 via mobile

Had to stay over for one night during the peak weekend holiday period. The wait to check in was horrendous. Arrived at hotel at 1pm and was promised a check in time of 3pm. At 3pm, was told that room was not ready until 45 min later. Another staff came to the counter and said room will not be ready...

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Thank SQbaby
KSLHotelResort, Executive Office at KSL Hotel & Resort, responded to this review

Dear SQbaby, Greetings from KSL! Thank you for sharing your feedback on Tripadvisor. As a hotel with high expectation in service excellence, we’re sorry to hear on any shortfalls pertaining to services & facilities provided. We constantly look forward to our guests’ feedback and comments in order to continuously improve our service standards. Your feedback will definitely be shared with...

Reviewed 27 December 2016 via mobile

Near amenities, massage parlours, avoid during peak season. Had to wait very long for lifts. Breakfast choices not so bad and Good toiletries and cleanliness. Good value for money if driving in, car park pretty safe.

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Thank Ka V
KSLHotelResort, Executive Office at KSL Hotel & Resort, responded to this review

Dear Ka V, Greetings from KSL! We thanked you for staying with us at KSL Hotel & Resort and sincerely appreciate your feedback on TripAdvisor. As a hotel with high expectation in service excellence, we constantly look forward to our guests’ feedback and comments in order to continually improve our service standards. Look forward to welcome you here in the...

Taman Abad
Reviewed 27 December 2016

long wait time for lift, frustrating when lift is full after a long wait, road leading to hotel is congested, very short distance but took lone time for car to enter and exit, but otherwise, a very good stay, as usual. We have been here on few occasions.

Review collected in partnership with this hotel
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Thank neon974
Taman Abad
Reviewed 26 December 2016

Checked in swiftly upon prior day booking even though its peak period, Front desk was clear and no hick ups. Room is clean and cosy with adequate sound proofing. Visited the lounge and had a great evening. Checking out was also a breeze and location is definitely a plus point!

Review collected in partnership with this hotel
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Thank Llogan Liu Y
Singapore, Singapore
Reviewed 26 December 2016

Stayed in this hotel twice. The check-in process for both times was abit slow, thankful for the welcome drinks that were prepared for guests who had to wait. The hotel is a short ride from the Malaysia customs and we took a cab to the hotel. It is connected to the KSL mall with alot of food choices. Not that...

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Thank foryouforme

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
KSL Hotel & Resort is the largest integrated resort in Johor Bahru that offers a complete shopping experience with entertainments and accommodations. The hotel is located in the heart of Johor Bahru City. It is about 5 minutes away from the Causeway,10 minutes from Johor Bahru Business District and 20 minutes from LEGOLAND. LEGOLAND tickets and return shuttle service is available at the hotel or you could include it during the booking at our website. The Resort style hotel provides 868 rooms & suites and extensive meeting and event facilities. For meetings and events, KSL Resort offers the perfect combination of first class facilities, outstanding services and a range of flexible packages. We also offers a range of wedding packages for your special day.With its convenience and comfort, you are able to enjoy numerous well-known Food & Beverage outlets, Fashion boutiques, Cineplex and Hypermarts (Tesco) all under one roof. Without compromising the location, you still can enjoy the water theme park facilities, Golf simulator experience, pool, billiard and children's amusement arcade.In the evening, all guests are invited to our Mission Bar & Grill, where you are able to enjoy a wide range of imported beers and wines. There will be Barbeque dinner and live band to lead you through the night. ... more   less 

Additional Information about KSL Hotel & Resort

Address: 33 Jalan Seladang | Taman Abad, Johor Bahru 80250, Malaysia
Region: Malaysia > Johor > Johor Bahru District > Johor Bahru
Price Range: ₹ 3,079 - ₹ 4,389 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — KSL Hotel & Resort 4*
Number of rooms: 100
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline and Agoda so you can book your KSL Hotel & Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#7 Luxury Hotel in Johor Bahru
#7 Best Value Hotel in Johor Bahru
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Questions & Answers

Here's what travellers have asked, with answers from KSL Hotel & Resort staff and other travellers.
46 questions
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Questions? Get answers from KSL Hotel & Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I took the Superior Dekuxe room on the 27th floor....nice room but lack of a small table for in room dining.”
 of 5 bubbles rizali2015, 23 Mar 2017 | Read review
“High floor.”
 of 5 bubbles SingaporeAda, 21 Mar 2017 | Read review
“Bring a stool, higher floors have nice views, don't need to queue for Tower 2 lifts”
  • Level 19 view
  • Empty Bar Fridge
  • Bar Counter
  • No Hand Towels
 of 5 bubbles Stephen2502, 14 Mar 2017 | Read review
“Superior Twin is nice with a queen size and single bed all in a room! Convenient for small families or even larger families where parents can be with one kid in one room and grandparents can also bunk in another room with their grandkids!”
 of 5 bubbles tanpj2016, 14 Mar 2017 | Read review
“Request for high floor/non smoking”
 of 5 bubbles aaronkath, 13 Mar 2017 | Read review
5 of 5