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Grand Sentosa Hotel

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Grand Sentosa Hotel
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121 Reviews from our TripAdvisor Community

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Showing 113: English reviews
Reviewed 19 May 2016

Stayed here with group. Room was clean, limited amenities, hot water was ok, even too hot to handle though it was set to minimum...lol. But the wifi from the room was not good..at all. Breakfast varieties was good. Lots of restaurant around the hotel. Overall this plasce is comfy enough and worth the price.

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Helpful?
Thank susanti a
Jakarta, Indonesia
Reviewed 14 May 2016 via mobile

Stayed here at room #2014 with my friend. Room is clean, staffs are friendly. It also very quite on the night, so I got a very good sleep to be woke up the next morning for a very nice breakfast! before heading to Legoland. The next thing I love was, there's an Indonesian resto nearby that sells Nasi Padang! Good...

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Thank Rizty A
Singapore, Singapore
Reviewed 4 May 2016

Hotel venue very good lots off restaurant and supermarket juz rite in the same building. Rooms was big and spacious but sadly its really need an interior revamp due to old furniture and design. Window no view at all!!

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Thank lynncapri
Tanjung Pinang, Indonesia
Reviewed 25 April 2016 via mobile

the room was ok, the breakfast so-so. there's kimdo bbq right across the hotel. Quite near to ksl mall, cs mall, komtar jbcc. The taxis arent using meter. U need to haggle with the driver because the price was really super overated. 5-6ringgit by meter but sometimes they charged 12-15ringgit.

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Helpful?
Thank svangoh
GRANDSENTOSAHOTEL, Director of Sales at Grand Sentosa Hotel, responded to this review

Dear svangoh, Firstly, I wish to thank you for staying with Grand Sentosa Hotel during your recent trip to Johor Bahru. While I am grateful for the time you have taken to write a review of your visit, I am terribly sorry to read that you were disappointed with the taxi services and would advice to avoid these undisciplined drivers...

Reviewed 7 April 2016

Just right below the hotel, it's some pub. It's very noisy during night time. And the room is spacious but the floor is unbalance. There's hole!!!! I stayed in the room behind the Exit Stairs case, so when i opened the windows, it's kind of scary!!

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Helpful?
Thank Sandy S
GRANDSENTOSAHOTEL, Director of Sales at Grand Sentosa Hotel, responded to this review

Dear Sandy S, Thank you for your comments and for the review on your stay experience at Grand Sentosa Hotel Johor Bahru. Your comments are all valuable and very helpful for revising and improving our hospitality standards as well as providing important guide significance to our service excellence. We strive to exceed our guest’s expectations and will give much attention...

Singapore, Singapore
Reviewed 6 April 2016

Review collected in partnership with Amoma.com
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Thank pohh951
GRANDSENTOSAHOTEL, Director of Sales at Grand Sentosa Hotel, responded to this review

Singapore, Singapore
Reviewed 23 March 2016

Room was spacious and price reasonable. Few hotel that ensure we get same floor though only level 2. Area was quiet at night and thus good to rest after a day out. Nearby restaurant, massage corner, pub and 24 hours old town coffee house for those who cannot sleep. Good areas to test out night life and chat with friends....

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Helpful?
Thank contact91
GRANDSENTOSAHOTEL, Director of Sales at Grand Sentosa Hotel, responded to this review

Dear contact91, Greetings from Grand Sentosa Hotel Johor Bahru! We really appreciate your comments on your stay experience, our location and on the tips you've highlighted. I will share your comments with our team and the departments concerned as your feedback will serve as an encouragement to all staff to continuously improve the quality of our services and facilities. Thank...

Reviewed 15 March 2016 via mobile

We were a group of 15 guys booked in 8 rooms. The air-conditioning in most of our rooms don't work properly. Some don't have hot water. You have to pay extra for another pillow. You also have to deposit 20 for an extra key card which they also rin out of. It's cheap though. Only 150 ringgit per night.

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Helpful?
Thank Philip W
GRANDSENTOSAHOTEL, Director of Sales at Grand Sentosa Hotel, responded to this review

Dear Philip W, Thank you for your comments and for the review on your stay experience at Grand Sentosa Hotel Johor Bahru recently. Your comments are all valuable and very helpful for revising and improving our hospitality standards as well as providing important guide significance to our service excellence. We strive to exceed our guest’s expectations and will give much...

Reviewed 6 February 2016 via mobile

For the price we paid its decent. Room was big, clean sheets, overall cleanliness is relatively clean but the furnitures are not very well maintained. They do not provide much toiletries except for towel , shower gel and tooth brush set. For a budget stay, this place is worth it as it also has stable internet connection. The area has...

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Helpful?
Thank Colleen C
GRANDSENTOSAHOTEL, Director of Sales at Grand Sentosa Hotel, responded to this review

Dear Colleen C, Greetings from Grand Sentosa Hotel Johor Bahru! We really appreciate your comments on your stay experience, our location and on the conveniences you've highlighted. I will share your comments with our team and the departments concerned as your feedback will serve as an encouragement to all staff to continuously improve the quality of our services and facilities....

Rawang, Malaysia
Reviewed 27 January 2016

If you are travelling with young kids, this is not the place for you. If you are a tourist or someone looking for a convenience place for a quickie with your lover or mistress, this will be your best place. Let me break this down for you. This hotel is part of a shopping complex, surrounded by bars, night clubs...

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Helpful?
Thank kingsguard
GRANDSENTOSAHOTEL, Director of Sales at Grand Sentosa Hotel, responded to this review

Dear kingsguard, Thank you for your concern, effort and time you have taken to share your experience during your recent stay with us. Our hotel is indeed very popular for its surrounding eateries, local shopping and recreational outlets. On behalf of the management and staff here at Grand Sentosa Hotel Johor Bahru, kindly accept our sincerest regret on the shortfall...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Room Service
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Grand Sentosa Hotel Johor Bahru, a three star urban class hotel is ideally located in the heart of business and 'Chinatown' district of Johor Bahru. Grand Sentosa Hotel is filled with happenings from day till night. Witness the liveliness of the city as night's falls, savour tantalizing cuisines or party and shop to your heart's content. Grand Sentosa Hotel Johor Bahru, which is within Plaza Sentosa, you can also enjoy shopping with a variety of anchors which include the largest family spa in Malaysia, F&B establishments and retailers include costume jeweleries, bridal galleries, optical, watches, Chinese medical halls, reflexology centres, family karaoke lounges , night clubs, discotheques, hair and beauty salon, cafes and various specialty stores. ... more   less 

Additional Information about Grand Sentosa Hotel

Address: Hotel Sentosa Jalan Sutera | Ground Floor, Block A, Plaza Sentosa, Taman Sentosa, Johor Bahru 80150, Malaysia
Region: Malaysia > Johor > Johor Bahru District > Johor Bahru
Price Range: ₹ 1,759 - ₹ 2,345 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Grand Sentosa Hotel 3*
Number of rooms: 260
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Questions & Answers

Here's what travellers have asked, with answers from Grand Sentosa Hotel staff and other travellers.
3 questions
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Singapore, Singapore
8 months ago

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Questions? Get answers from Grand Sentosa Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“not so much different for the view. so any room is nice”
 of 5 bubbles reesemasihhidup, 8 Dec 2016 | Read review
“This hotel is not for smokers. you cannot smoke anywhere in this hotel.”
 of 5 bubbles bluebaby00, 6 Dec 2016 | Read review
“high level floor”
 of 5 bubbles javierl871, 28 Oct 2016 | Read review
“Every rooms are quite good and comfortable.”
 of 5 bubbles vniip, 19 Jun 2016 | Read review
“higher floor less noise”
 of 5 bubbles lynncapri, 3 May 2016 | Read review
5 of 5