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Grand Hotel Tien-Shan

151 reviews
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Traveller (68)
Room & Suite (22)
Dining (9)
Overview
  • Excellent33%
  • Very good45%
  • Average17%
  • Poor3%
  • Terrible2%
Travellers talk about
“free spa”(4 reviews)
“sauna and steam”(2 reviews)
“room facing”(2 reviews)
Free Wifi
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
Room Service
4.0 Star Hotel
All hotel details
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (151)Write a Review
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Show reviews that mention
All reviewsfree spasauna and steamroom facingcharming hotelvery comfortable roomroom rateprofessional serviceother hotelsspa centerzenkov cathedralpanfilov parkcable carcentral locationwithin walking distancecomfortable stayenjoyed my stayswimming pool
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21 - 25 of 89 reviews
Reviewed 4 June 2016 via mobile

I was staying here for one night during my transit in Almaty.. The hotel has good reviews and price point was quite great so I decided to choose this hotel. The location is quite handy as it is walking distance to some markets and restaurants....More

1  Thank Aarij B
Response from George K, Director of Front Office at Grand Hotel Tien-ShanResponded 10 June 2016

Dear Aarij B, First of all I would like to thank you for staying with us at the Grand Hotel Tien Shan. I am glad to hear that you have liked location of our hotel. I would like also to apologize for the inconveniences which...More

Reviewed 26 April 2016

This hotel is located at middle of city. At north of this hotel, there are Panfilov Park, Green Bazaar, Zhibek Zholy street and so on. At south, there are Republic Square, Kok Tobe cable car foot station.(cable car was not operating in August 2015) and...More

1  Thank Tadahiro H
Reviewed 21 February 2016 via mobile

I just stayed at Grand Tien Shan for the second and last time. The rooms are clean and nice, but the service is dreadful. At breakfast, you can die of thirst waiting for someone to offer coffee, and when you try to find a waitress,...More

1  Thank Kenneth P
Response from George K, Director of Front Office at Grand Hotel Tien-ShanResponded 1 April 2016

Dear Mr. Keneth, Thank you for staying with us at the Grnad Hotel Tien Shan. I really apologize for the unpleasant situations which you have faced during this stay. Anyway I would like to thank you for your detailed review which will help us in...More

Reviewed 18 February 2016

My colleague and I stayed two weeks in this hotel while on a business trip from middle of October till November, 2nd . Room was of not great size, quite old in style and very dark. The hotel service didn’t provide guests with water in...More

2  Thank elena_rachkovskaya
Response from George K, Director of Front Office at Grand Hotel Tien-ShanResponded 19 February 2016

Dear Ms./Mrs. Rachkovskaya, Thank you for staying with us at the Grand Hotel Tien Shan. Thank you also for your detailed review. Our hotel always strive to provide the best service to our guests and we have passed all your notes to the relevant departments...More

Reviewed 9 February 2016

An elegant old school hotel with friendly staff. Well located for Zenkov cathedral and the Green Bazaar. The rooms are well furnished and fairly big, the baths are huge with endless hot water but there is no tea making facilities in the rooms. The restaurant...More

Thank Clivedubai
Response from George K, Director of Front Office at Grand Hotel Tien-ShanResponded 19 February 2016

Dear Guest, First of all I would like to thank you for choosing our Grand Hotel Tien Shan. I am glad to hear that location was good for you and overall you have spent a good time with us. We always strive to provide the...More

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13456718
About
Awards & Recognition
Travellers' Choice
2017 Winner
Amenities
Top amenities
Pool
Room Service
Restaurant
Spa
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Banquet Room
Babysitting
Room amenities
Minibar
Things to do
Pool
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Hot Tub
Indoor pool
Details
Price range
US$ 89 - US$ 125 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Almaty
#7 Spa Hotel in Almaty
#11 Luxury Hotel in Almaty
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 89 - US$ 125 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Almaty
#7 Spa Hotel in Almaty
#11 Luxury Hotel in Almaty
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (68)
Room & Suite (22)
Dining (9)
Pool & Beach (2)
Hotel & Grounds (58)
Bathroom (9)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Marty K
15 May 2017|
AnswerShow all 2 answers
Response from GroupManagement | Property representative |
Thanks, George ! Marty,have a good trip ! Regards from Almaty to both of you !
0
Votes
Shannon J
3 April 2015|
Answer
Response from Phillipa S S | Reviewed this property |
As always, children have to be accompanied by an adult. The hotel does not take responsibility for any mishaps that may happen there.
0
Votes
Room Tips
"Check out the Bali Spa - its the Best in Town"
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"Ask for a room *not* facing the front."
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"As hotel is quite big, choose a room closer to the lift to save on walking."
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"With a view of the park across"
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