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Grand Hotel Tien-Shan

151 reviews
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Traveller (68)
Room & Suite (22)
Dining (9)
Overview
  • Excellent33%
  • Very good45%
  • Average17%
  • Poor3%
  • Terrible2%
Travellers talk about
“free spa”(4 reviews)
“sauna and steam”(2 reviews)
“room facing”(2 reviews)
Free Wifi
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
Room Service
4.0 Star Hotel
All hotel details
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Rooms
4 Feb5 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (151)Write a Review
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All reviewsfree spasauna and steamroom facingcharming hotelvery comfortable roomroom rateprofessional serviceother hotelsspa centerzenkov cathedralpanfilov parkcable carcentral locationwithin walking distancecomfortable stayenjoyed my stayswimming pool
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1 - 5 of 89 reviews
Reviewed 4 weeks ago via mobile

Very comfortable room, spacious, professional service at the check in counter and good breakfast standard. Hotel is ~30 min from airport, depending on traffic conditions. Nearby there are few spots reachable on foot such as the theatre and the Arasan, a wellness and SPA centre...More

Thank andy s
Response from Yevgeniy K, Director of Front Office at Grand Hotel Tien-ShanResponded 3 weeks ago

Dear andy s, Warmest greetings from Almaty! Thank you very much for your good words about our hotel and service! We are very glad that you stayed with us and enjoyed your time. And would love to see you again in Grand Hotel Tien-Shan! With...More

Reviewed 9 December 2017

Being a Tour director, had a group of 17 members, we stayed here for 5 nights. Right from check in to Check out - Service was very Good. Staff Ms.Ainura, Chef Ms.Valentina,Stewards and room service every one were at there best and truly welcoming hotel....More

Thank mehaboob
Response from Yevgeniy K, FO Director at Grand Hotel Tien-ShanResponded 11 December 2017

Dear mehaboob, Warmest greetings from Almaty! Thank you very much for taking time in sharing your pleasant experience with us. We are happy to hear that your group accommodation was on a high level. Much appreciate your feedback about our service and staff, we will...More

Reviewed 20 November 2017

I always ask for a quiet room when I book online. I bring earplugs, but I prefer not to use them. When I checked in, they put me in a second floor room facing the front of the hotel, which is on a busy (noisy)...More

Thank Davis F
Response from Yevgeniy K, FO Director at Grand Hotel Tien-ShanResponded 23 November 2017

Dear Davis F, Warmest greetings from Almaty! First of all I would like to thank you that you have found a time to leave your comments. Your experience shared with us is very usefull to see the points which need to be improved. And I...More

Reviewed 12 September 2017

I was very satisfied with this hotel and can strongly recommend it. The room I had was quite big, very well appointed, clean and silent. I like the small gifts, like shoehorn, slippers.... The breakfast was on a good quality with a quite broad choice....More

Thank Marcel_C_ZH
Response from GroupManagement, General Manager at Grand Hotel Tien-ShanResponded 22 September 2017

Dear Marcel, first of all I would like to thank you very much for your friendly statement. I am glad, that in general you enjoyed your stay with us! It is more than a pity, that your so positive impression about our Grand Hotel was...More

Reviewed 13 August 2017

Very nice hotel with beautiful evergreen trees in the front, separating it from street. Very good room, breakfast. I always appreciate large size swimming pool to do laps. Only stayed 1 night but the pool was great, probably 15 meters in length.

Thank RADEK M
Response from Yevgeniy K, Director of Front Office at Grand Hotel Tien-ShanResponded 28 August 2017

Dear RADEK M, Thank you so much for your great comment! We hope you could come for a longer period of time and experience more wonderful moments with us! With best regards, Yevgeniy

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About
Awards & Recognition
Travellers' Choice
2017 Winner
Amenities
Top amenities
Pool
Room Service
Restaurant
Spa
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Banquet Room
Babysitting
Room amenities
Minibar
Things to do
Pool
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Hot Tub
Indoor pool
Details
Price range
US$ 89 - US$ 126 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Almaty
#7 Spa Hotel in Almaty
#11 Luxury Hotel in Almaty
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 89 - US$ 126 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Almaty
#7 Spa Hotel in Almaty
#11 Luxury Hotel in Almaty
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (68)
Room & Suite (22)
Dining (9)
Pool & Beach (2)
Hotel & Grounds (58)
Bathroom (9)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Marty K
15 May 2017|
AnswerShow all 2 answers
Response from GroupManagement | Property representative |
Thanks, George ! Marty,have a good trip ! Regards from Almaty to both of you !
0
Votes
Shannon J
3 April 2015|
Answer
Response from Phillipa S S | Reviewed this property |
As always, children have to be accompanied by an adult. The hotel does not take responsibility for any mishaps that may happen there.
0
Votes
Room Tips
"Check out the Bali Spa - its the Best in Town"
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"Ask for a room *not* facing the front."
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"As hotel is quite big, choose a room closer to the lift to save on walking."
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"With a view of the park across"
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