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Grand Hotel Tien-Shan

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Traveller (78)
Room & Suite (31)
Dining (9)
Overview
  • Excellent34%
  • Very good44%
  • Average16%
  • Poor3%
  • Terrible3%
Travellers talk about
“free spa”(4 reviews)
“room facing”(2 reviews)
Free Wifi
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
Room Service
4 Star Hotel
All hotel details
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Reviews (164)
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4
5
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24
41
20
4
5
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All reviewsfree sparoom facingvery comfortable roomroom rateprofessional servicetv channelsother hotelsspa centerpanfilov parkcable carcentral locationnice hotelswimming poolcomfortable staylobbyinternetbusiness
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1 - 5 of 94 reviews
Reviewed 1 week ago

We stayed in a suite over the Easter long weekend, and would not recommend this hotel. We chose this hotel because our children love to swim and the facility has two pools. Little did we know (as it is not on the English language website)...More

Thank IS80
Reviewed 2 weeks ago via mobile

We came to Almaty for a few days of relaxation and culture. It was hard to decide between the Spa and our room for relaxing. They were both amazing. The staff were equally pleasing from the hotel to the Spa.More

Thank Eric A
Response from Yevgeniy K, Director of Front Office at Grand Hotel Tien-ShanResponded 2 weeks ago

Dear Eric A, Warmest greetings from Grand Hotel Tien-Shan! We are very glad that you spent a wonderful time with us. Thank you for the comments about our rooms and spa and moreover about our staff. We would love to see you again! With best...More

Reviewed 2 weeks ago via mobile

Bad staff Bad hotel Bad services No respect Normal breakfast Don’t recommended at all I prefer to choose another hotel It’s not even 4 stars in my opinion!! The wifi is too bad I hope to improve this Reception should know everything, when we asked...More

Thank Mouza A
Response from Yevgeniy K, Director of Front Office at Grand Hotel Tien-ShanResponded 2 weeks ago

Dear Mouza, Is it a 1 April joke??? :) I would be very grateful if you could contact me to discuss above situation in more details and improve our operation work in future. My email: y.kim@ts-hotels.kz With best regrads, Yevgeniy Director of Front Office

Reviewed 22 February 2018 via mobile

I always try to stay at Grand Hotel Tien Shan because: location is very central, rooms are very comfortable and clean, breakfast is very good with good coffee, spa (different kind of sauna, hamam, swimming pool) is very good and provides 15% discount for the...More

Thank MayaGK
Response from Yevgeniy K, Director of Front Office at Grand Hotel Tien-ShanResponded 8 March 2018

Dear MayaGK, Thank you very much for your loyalty and feedback. We are very glad you could enjoy our location, rooms and services we provide. During March holidays we will have lots of different promotions and discounts so please keep in touch. Happy Women's Day!

Reviewed 12 February 2018

The hotel is has a good location and a spa that i can recommend .. Stayed there for 6 nights.. The breakfast was not the best but okay. The service was good and they are very nice, friendly and helpful..More

Thank Joakim L
Response from Yevgeniy K, Director of Front Office at Grand Hotel Tien-ShanResponded 15 February 2018

Dear Joakim L, Warmest greetings from Grand Hotel Tien-Shan! Thank you very much for the comments! We are glad you could enjoy our location and spa, our service and staff. It is always our pleasure to leave a good experience in the memories of our...More

View more reviews
About
Amenities
Top amenities
Pool
Room Service
Restaurant
Spa
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Minibar
Things to do
Pool
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Hot Tub
Indoor pool
Details
Price range
US$ 77 - US$ 132 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Almaty
#7 Spa Hotel in Almaty
#9 Luxury Hotel in Almaty
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 77 - US$ 132 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Almaty
#7 Spa Hotel in Almaty
#9 Luxury Hotel in Almaty
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (78)
Room & Suite (31)
Dining (9)
Pool & Beach (2)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Marty K
15 May 2017|
AnswerShow all 2 answers
Response from GroupManagement | Property representative |
Thanks, George ! Marty,have a good trip ! Regards from Almaty to both of you !
0
Votes
Shannon J
3 April 2015|
Answer
Response from Phillipa S S | Reviewed this property |
As always, children have to be accompanied by an adult. The hotel does not take responsibility for any mishaps that may happen there.
0
Votes
Room Tips
"Check out the Bali Spa - its the Best in Town"
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"Ask for a room *not* facing the front."
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"As hotel is quite big, choose a room closer to the lift to save on walking."
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"With a view of the park across"
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