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26/11/2017 27/11/2017
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    Grand Hotel Tien-Shan

    Bogenbay Batyra St., 115, Almaty, Kazakhstan
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    26/11/2017 27/11/2017
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    US$ 98
    US$ 95
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    US$ 98
    US$ 96
    Traveller (62)
    Room & Suite (21)
    Dining (9)
    InterContinental Almaty Hotel
    493 reviews
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    The Ritz-Carlton, Almaty
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    Kazzhol
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    Rixos Almaty
    679 reviews
    #2 of 75 hotels in Almaty
    1.3 km
     
    Overview
    • Excellent33%
    • Very good44%
    • Average18%
    • Poor3%
    • Terrible2%
    Travellers talk about
    “free spa” (4 reviews)
    “stayed night” (3 reviews)
    Free Wifi
    Breakfast included
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Babysitting
    4.0 Star Hotel
    All hotel details
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    Rooms
    26 Nov27 Nov
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Reviews (147)
    Traveller rating
    Traveller type
    Time of year
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    1 - 5 of 86 reviews

    Reviewed 12 September 2017

    I was very satisfied with this hotel and can strongly recommend it. The room I had was quite big, very well appointed, clean and silent. I like the small gifts, like shoehorn, slippers.... The breakfast was on a good quality with a quite broad choice....More

    Thank Marcel_C_ZH
    Response from GroupManagement, General Manager at Grand Hotel Tien-ShanResponded 22 September 2017

    Dear Marcel, first of all I would like to thank you very much for your friendly statement. I am glad, that in general you enjoyed your stay with us! It is more than a pity, that your so positive impression about our Grand Hotel was...More

    Reviewed 13 August 2017

    Very nice hotel with beautiful evergreen trees in the front, separating it from street. Very good room, breakfast. I always appreciate large size swimming pool to do laps. Only stayed 1 night but the pool was great, probably 15 meters in length.

    Thank RADEK M
    Response from Yevgeniy K, Director of Front Office at Grand Hotel Tien-ShanResponded 28 August 2017

    Dear RADEK M, Thank you so much for your great comment! We hope you could come for a longer period of time and experience more wonderful moments with us! With best regards, Yevgeniy

    Reviewed 23 July 2017

    the AC works great in the middle of the summer. i cannot say the same about the other 2 hotels in Almaty that I stayed in. the pool is rather small and not very clean. good sauna and steam rooms. breakfast was bad.

    Thank sf_solo_traveler
    Response from Yevgeniy K, Director of Front Office at Grand Hotel Tien-ShanResponded 28 August 2017

    Dear sf_solo_traveler, Warmest greetings from Grand Hotel Tien-Shan! Thank you very much for the feedback you shared with us. We will work on your remarks and would be happy to greet you again at our hotel. With best regards, Yevgeniy

    Reviewed 22 July 2017 via mobile

    I have found Almaty somewhat stressful. People in front line service roles are surly, cranky, unhappy or maybe all three. English is not much spoken and they speak in one or two word directives with no hello or excuse me etc so while I realise...More

    Thank Sarah L
    Response from Yevgeniy K, Director of Front Office at Grand Hotel Tien-ShanResponded 28 August 2017

    Dear Sarah L, We are so happy that you could find a cosy shelter during your trip! Thank you very much for your feedback! We are very pleased to hear your kind words about our hotel, services and staff - this is so inspiring! Looking...More

    Reviewed 29 June 2017

    I am really pleased how my stay in this hotel turned out (long weekend for Eid in June 2017). Apart form a few snags - intermittent hot water service and glasses not being replaced, I found the facilities and service up to standard, at least...More

    Thank DXBHackett
    Response from Yevgeniy K, Director of Front Office at Grand Hotel Tien-ShanResponded 28 August 2017

    Dear DXBHackett, Thank you very much for your warm feedback about our hotel. We are very glad that you could find a comfortable place for your stay and could share you experience with us. We will work on your comments to provide a remarkable service...More

    InterContinental Almaty Hotel
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    Kazzhol
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    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Spa
    • Free High Speed Internet ( WiFi )
    • Fitness Centre with Gym / Workout Room
    • Breakfast included
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Conference Facilities
    • Banquet Room
    • Babysitting
    • Room amenities
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Hot Tub
    • Indoor pool
    Details
    • Price range
    • US$ 82 - US$ 128 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #5 Business Hotel in Almaty
    • #7 Spa Hotel in Almaty
    • #11 Luxury Hotel in Almaty
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 78
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Priceline, Cancelon, Travelocity, TripOnline SA, Orbitz, Hotwire, HotelQuickly and Cheap Tickets so you can book your Grand Hotel Tien-Shan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Kazakhstan >
    • Almaty
    Add Photo Photos
    Traveller (62)
    Room & Suite (21)
    Dining (9)
    Pool & Beach (2)
    Hotel & Grounds (54)
    Bathroom (8)
    Business Centre & Event Rooms (1)
    Nearby
    Kazzhol
    334 reviews
    1.47 km away
     
    Rixos Almaty
    679 reviews
    1.31 km away
     
    InterContinental Almaty Hotel
    493 reviews
    2.16 km away
     
    Nearby Restaurants
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    Nearby Attractions
    Ascension Cathedral
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    .59 km away
    Park Named After Panfilov’s 28 Guardsmen
    480 reviews
    .77 km away
    Museum of Folk Music Instruments named after Yihlasa
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    .82 km away
    Museum of the History of Alma-Ata
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    .88 km away
    Ask a question
    Questions & Answers
    Marty K
    15 May 2017|
    AnswerShow all 2 answers
    Response from GroupManagement | Property representative |
    Thanks, George ! Marty,have a good trip ! Regards from Almaty to both of you !
    0
    Votes
    Shannon J
    3 April 2015|
    Answer
    Response from Phillipa S S | Reviewed this property |
    As always, children have to be accompanied by an adult. The hotel does not take responsibility for any mishaps that may happen there.
    0
    Votes
    Room Tips
    "As hotel is quite big, choose a room closer to the lift to save on walking."
    Read review
    "With a view of the park across"
    Read review
    "Road noise in second floor rooms was noticeable."
    Read review
    "If you want quiet room, ask for courtyard facing"
    Read review
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