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The Ritz-Carlton, Almaty

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Traveller (322)
Room & Suite (139)
Dining (31)
Ratings and reviews
Travellers' Choice2018 Winner
  • Excellent79%
  • Very good16%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“the club lounge”(9 reviews)
“weekend break”(3 reviews)
“macaroons”(3 reviews)
View all reviews
What's included
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
5 Star Hotel
Experience The Ritz-Carlton, Almaty as the first true luxury hotel in Almaty, Kazakhstan. We offer unparalleled Ritz-Carlton service in the best location in city on the footsteps of the Alatau Mountains with the most spacious rooms and suites. Stay with us and experience restaurants and...
Offers from The Ritz-Carlton, Almaty
Special Offer: [ Your offer here ]
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Location and contact
Esentai Tower, 77/7 Al Farabi Avenue, Almaty 50040, Kazakhstan
Hotel website
16.8 km to Almaty Airport
15 restaurants are within a 0.5 km radius
View nearby attractions and restaurants
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Rooms
6 Aug7 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (392)
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Traveller rating
206
42
10
2
2
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LanguageEnglish
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206
42
10
2
2
Show reviews that mention
All reviewsthe club loungeweekend breakmacaroonsdesigner storesgreat hoteltallest buildingmoment you arrivereal luxurygreat view of the citymain restauranthigh classperfect serviceshopping mallroom servicethe ground floorperfect stayrooms are huge
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1 - 5 of 262 reviews
Reviewed 5 days ago

We enjoyed our stay at the Ritz-Carlton a lot. The staff was exceptionally helpful and attentative especially at the reception and the Club Lounge. The spa was very nice and impecibally clean. The restaurant was a bit pricey but the food was excellent. We only...More

Thank Aaron H
Reviewed 6 days ago

The layout of the hotel is in keeping with many newer hotels taking central floors in skyscraper towerblocks, which is is inconvenient but understandable. Unfortunately the ground floor entrance also feels cramped, especially near the lift area. Once you reach the reception, all can be...More

Thank MMSCPSYH
Reviewed 1 week ago

We had gone to celebrate a milestone birthday. Frankly we wouldn’t even have gone to Almaty if we hadn’t got a reservation at the Ritz Carlton. Pros - They gave us an upgrade to a corner suit..we could see the hills and the city in...More

Thank travelw1985
Response from Can G, General Manager at The Ritz-Carlton, AlmatyResponded 1 week ago

Dear travelw1985, Thank you for sharing your impressions and concerns. I’m both glad to hear there were positive attributes about your visit and sorry to learn that your expectations were not met, please do accept my apologies for the inconveniences you have unfortunately faced. I...More

Reviewed 1 week ago

Based in a massive glass tower, with offices beneath and apartments above, the RC affords the most spectacular views of the surrounding city and mountains. This is a normal/ordinary 5* corporate hotel with staff galore but has absolutely no soul and is not really for...More

Thank bootsanall
Response from Can G, General Manager at The Ritz-Carlton, AlmatyResponded 1 week ago

Dear bootsanall, Thank you very much for your feedback and bringing this issue to our attention. We are very sorry to hear about your negative experience. Our main priority is to be able to provide our guests with ultimate experience and I’m sorry we were...More

Reviewed 3 weeks ago via mobile

Very appealing new hotel with over the top luxury amenities. Nothing to complain about. The service is top notch, the staff extremely helpful and friendly. I like the iPad in the room to control everything from the lights to the curtains to the temperature. The...More

Thank ahanoubon
Response from Can G, General Manager at The Ritz-Carlton, AlmatyResponded 3 weeks ago

Dear ahanoubon, Thank you so much for your feedback. It's an absolute pleasure to hear that you enjoyed your stay in our hotel. We will look forward to welcoming you back and will to definitely create more #rcmemories for you. Can Goktas, General Manager The...More

View more reviews
About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Wheelchair Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Pets Allowed ( Dog / Pet Friendly )
Babysitting
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
US$ 237 - US$ 323 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Almaty
#1 Spa Hotel in Almaty
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$ 237 - US$ 323 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Almaty
#1 Spa Hotel in Almaty
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
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Traveller (322)
Room & Suite (139)
Dining (31)
Pool & Beach (6)
Business Centre & Event Rooms (7)
Questions & Answers
Ask a question
traveladept1
7 September 2014|
AnswerShow all 4 answers
Response from benbatouta | Reviewed this property |
All these services were offered as part of our room rate.
0
Votes
Room Tips
"Avoid rooms facing west as may be noise from cars in the parking lot, testing their subwoofers at full..."
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"Avoid rooms with a connecting door, there is no soundproofing between these rooms."
Read review
"Corner view"
Read review
"Club Lounge a must"
Read review
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