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The Westin Sendai

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Traveller (775)
Room & Suite (270)
Dining (30)
Overview
  • Excellent64%
  • Very good30%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
Name/address in local language
AMENITIES
Free Internet
Breakfast Buffet
Air Conditioning
Hot Tub
Non-Smoking Rooms
Restaurant
Room Service
4 Star accommodation
All hotel details
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Reviews (647)
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99
31
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All reviewstallest buildingsuperior roombreakfast buffetfloor roomtrain stationgreat hotelexecutive loungenice luxurypanoramic view of the citytwo double bedsthe upper floorsrooms are spaciousstar levelcannot praise them enoughgorgeous viewscharging for wi fichief concierge
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1 - 5 of 135 reviews
Reviewed 2 weeks ago

We were lucky, somehow staying in a 5* hotel at a 3* rate. If you like elegance, space, and tranquility, you would enjoy this place. You can feel it once you step into its ground floor reception. The check-in lobby is however on 26th Floor...More

Thank Andy H
Response from ウェスティンホテル仙台_担当, 支配人 at The Westin SendaiResponded 1 week ago

Dear Andy H , Thank you for taking the time to review The Westin Sendai and for telling other reviewers in detail. We are glad to hear about good comments for our staff and we are pleased that you enjoyed your time at our hotel....More

Reviewed 3 weeks ago via mobile

Stayed here during my business trip to Sendai. The Westin Hotel is a first class Hotel with amazing rooms , fantastic Bar view and good breakfast. The area around is nice to go out , lots of restaurants and Bars are available . Will book...More

Thank surfrobot
Response from ウェスティンホテル仙台_担当, 支配人 at The Westin SendaiResponded 2 weeks ago

Dear surfrobot, Thank you for taking the time to review The Westin Sendai and for telling other reviewers in detail. We share your comments among all staff and we work hard to train our teams to ensure they offer the highest levels of service. Thank...More

Reviewed 16 July 2018

ウエスティン仙台は2回目の宿泊。設備は至れり尽くせり、完璧です。SPGの上級会員は26Fのフロント奥にあるラウンジでチェックインできます。このラウンジは平日は夜しか空いていないようですが、22時までワインやビールが飲めます。20時までは軽食があるようですが未体験です。スパークリングワインは、横浜のベイシェラトンのものより数段美味しかったです。ラウンジの男性スタッフは非常に好感の持てる方でした。ジムは、26Fに小さなものがあります。トレッドミル2台、その他マシンが数台、バーベルその他ですが、逆にこじんまりしていて快適でした。シャワーやサウナなどはありません。部屋で着替えて行く形です。近隣には飲食店やコンビニなど多数あり、かなり便利です。仙台駅からは10分程度歩きますが荷物有っても問題ない距離です。タクシーもホテルの車寄せに必ず数台待機していて便利です。仙台駅までだと少し憚られる距離ですが。朝食は、種類・質ともに最高レベルだと思います。最後に一つだけ残念だったのが、チェックアウトの際に、パッケージプランで無料のはずの映画料金を請求され、口頭で、その旨伝えなおしたところ、改めて、いえ、含まれておりません、と、言い返され、そんなはずは無いと思い、パソコンを開きSPGの予約画面(英語でSuperior Room with Free High Speed Internet Access and FREE VIDEO ON DEMAND program)を見せたら、そうですか、、、と本当に不機嫌そうな憮然とした、顔つきで、すみません、と言ったか言ってないような感じでしたでの、何か不愉快でしょうか?と問いましたところ、そんなことはないです、申し訳ございませんでした、とおっしゃられましたが、表情はとても不機嫌そうでした。何かこちらが悪いことしたかのような気分で朝から気分悪くなりました。滞在に関して非の打ちどころのないホテルでしたので、本当に残念でした。男性Y川さん、もし、本心で詫びていたなら、貴殿は接客に向いていないと思います。おもむろに不機嫌そうでしたし、私には貴殿の誠意は伝わっていません。More

Thank Tristar_1105
Response from ウェスティンホテル仙台_担当, 支配人 at The Westin SendaiResponded 4 weeks ago
Google Translation

この度はウェスティンホテル仙台をご利用いただき、誠にありがとうございます。 貴重なご意見を頂戴し、有難うございます。 ...More

Reviewed 8 July 2018

We had traveled 30 hours prior to our arrival at this great hotel. What a nice surprise it was! The room is large, the bed is comfortable, the views are amazing, the service is fantastic, and we had a wonderful time. We stayed 5 nights...More

Thank Foodasart
Response from ウェスティンホテル仙台_担当, 支配人 at The Westin SendaiResponded 12 July 2018

Dear Foodasart, Thank you for taking the time to review The Westin Sendai and for telling other reviewers in detail. We are glad to hear about good comments for our staff and we are pleased that you enjoyed your time at our hotel. We share...More

Reviewed 5 June 2018 via mobile

I would have been tempted to give a full 5 star review, and was dissuaded from giving a 3 star review simply because service was excellent. We were a bit surprised to find out that wifi was not a free service, most places we have...More

Thank Christopher_SNZ
Response from ウェスティンホテル仙台_担当, 支配人 at The Westin SendaiResponded 8 June 2018

Dear , Thank you for taking the time to review The Westin Sendai and for telling other reviewers in detail. We share your comments among all staff and we work hard to train our teams to ensure they offer the highest levels of service. Thank...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Free Internet
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Wheelchair Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Spa
Hot Tub
Details
Price range
US$ 146 - US$ 331 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Value Hotel in Sendai
#2 Luxury Hotel in Sendai
#3 Romantic Hotel in Sendai
#9 Charming Hotel in Sendai
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$ 146 - US$ 331 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Value Hotel in Sendai
#2 Luxury Hotel in Sendai
#3 Romantic Hotel in Sendai
#9 Charming Hotel in Sendai
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
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Traveller (775)
Room & Suite (270)
Dining (30)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
CaliforniaDoug
25 March 2017|
AnswerShow all 2 answers
Response from ウェスティンホテル仙台_担当 | Property representative |
Dear Guest, Greetings from The Westin Sendai. Thank you for your inquiry. There are 2 ways to go and from the airport. First of all, there are taxi readily available at Sendai airport. There is a taxi stand near the... More
0
Votes
Google Translation
Room Tips
"great location, close to station close to kokubuncho, wonderful view, good price level"
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"Excellent views all around, but my favorite are the rooms facing Sendai Station which offer same view as 26th..."
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"Wonderful Luxury Hotel"
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"Go High, get the view (North? I think) so you can marvel at the 100M Bhudda."
Read review
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