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Perhaps one of the most misleading hotel names of all time. If you look at a map, it seems entirely plausible, even likely that this hotel will feature some sort of a view of the ocean, harbor or bay. After checking in to a completely...More
Thank Benji W
Response from IHGService, Guest Relations Manager at ANA Crowne Plaza Okinawa HarborviewResponded 9 August 2016
Thank you for your feedback regarding your stay at ANA Crowne Plaza Okinawa Harborview. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about cleanliness, bed and housekeeping.
However, we’re sorry...More
we spent four nigths in Naha
when booked the twin room was non smoking
when we arrived the only rooms left were smoking rooms on the lower levels
we could change to non smoking for 2000 yens a night!
Crew wasn't very comprehensive
Response from IHGService, Guest Relations Manager at ANA Crowne Plaza Okinawa HarborviewResponded 22 July 2016
Thank you so much for your review of our hotel. Please allow us to apologize for the issues you had with your reservations and the service you received fell below your expectations. We are also sorry for the experience you had with the...More
We stayed at this luxury hotel an entire week but had to leave for the airport neighborhood at the Okinawan Memorial Day holiday when our room would have jumped in price to over $500. The restaurant buffet was great, and we loved the crispy bacon...More
Recently stayed at this hotel for an extended business trip (10 days) and highly disappointed. The room/grounds were clean (only positives). The service was sub-par and for the rate paid (over $400 USD/night) the room was not worth what I paid. Additionally I looked online...More
1 Thank nuffsand
Response from IHGService, Guest Relations Manager at ANA Crowne Plaza Okinawa HarborviewResponded 26 June 2016
Thank you for taking time to post a review about our hotel. It is unfortunate to learn that you were not able to fully enjoy your stay due to the condition of the room and the level of service you have received. I...More
You need to walk 10 minutes to the closest mono rail station or 5 minutes walk to Lawson store. Breakfast has very limited choice and not value for money, rooms are small and aged. Nothing really impressed us except the chilled green tea and cold...More
Thank Stan C
Response from IHGService, Guest Relations Manager at ANA Crowne Plaza Okinawa HarborviewResponded 19 June 2016
Dear Stan C,
Thank you for writing a review about your recent stay with us. I am delighted to note that you liked the cold beverage in our service station. We work very hard to ensure our facilities and service are superior and we strive...More