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Yokohama Bay Sheraton Hotel and Towers

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Yokohama Bay Sheraton Hotel and Towers
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857 Reviews from our TripAdvisor Community

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Showing 278: English reviews
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Reviewed 1 week ago

So I have stayed at this hotel a number of times for business. Location is really good – you can walk to transportation and there are loads of places to eat nearby. One of the highlights of the hotel is the breakfast buffet. A really great big selection and great. But it isn’t cheap. On my last trip, the hotel...

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Helpful?
1Thank Harry K
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for choosing Yokohama Bay Sheraton Hotel & Towers many times for your business trip. We appreciate for conveying your feedback following your recent stay. We are appreciative of your comments and pleased you were satisfied with our newly opened “Sheraton Club” lounge, including breakfast, snacks and staff. Our staff works hard to make each guest experience a great...

Zushi, Japan
Reviewed 2 weeks ago via mobile

The "teppan yaki" restaurant is fantastic. You are escorted to a private space where a chef cooks Japanese Wagyu meat. A standard menu includes a steamed rice; but you definitely choose garlic rice. A course also includes excellent deserts at the lounge space. Totally wonderful experience with a nice view from the top floor of the hotel. Their all-u-can-eat buffet...

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Thank 2800PDA
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for your feedback and comments regarding to our teppan yaki restaurant “SAGAMI”. We are glad to hear that you could satisfy with our food and view from the top floor of the hotel. We shared your valued and good comments with “teppan yaki” restaurant staff and chefs in order to serving good food continuously. In addition, your good...

Hong Kong, China
Reviewed 2 weeks ago

After deciding against newer hotels in the Surai area, we decided to stay at the Sheraton for its access to station, shops and restaurants. We expected the hotel to be traditional and dated and also that it was under renovations till end of March. There are some advantages to old established hotels and the Sheraton did deliver these. Large rooms...

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Helpful?
Thank GigglingTraveller
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you very much for spending your important time to review your stay at Yokohama Bay Sheraton Hotel & Towers. It is wonderful to hear that our facilities of room and location of the hotel meet your expectations. We were disappointed to learn that you did experience some morning call issues, our sincerest apologies for this. We are sorry about...

Melton Mowbray, United Kingdom
Reviewed 2 weeks ago

The hotel is located a short walk from the main Yokohama rail station allowing easy access to the hotel, it is also situated close to some excellent restaurants and bars. The hotel is very well appointed, very clean and all staff are very polite, the rooms are kitted out with all you could need, breakfast is a delight. I have...

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Helpful?
Thank SM1959
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

First of all, thank you for choosing Yokohama Bay Sheraton Hotel & Towers for your stays. Also, we appreciate taking your time to provide us with your positive experience. We are delighted to learn that you could enjoy the location, rooms, breakfast and staff service and we have shared your valued comments with our team. Thank you again for your...

Singapore, Singapore
Reviewed 3 weeks ago via mobile

You can't beat the location going into Yokohama as if is located next to JR Yokohama and with Takashimaya Departmental store also connected next to it. As a SPG member , I was given an early check in. For the price I have paid, I would expected a much bigger bed and more updated room. The room though fully functional...

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Thank The_TravellerSg
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for your candid feedback and comments regarding your recent stay with us. We are glad to hear that you took advantage of good location. Your feedback is very important to us, and we want to assure you that your comments have been received and will be addressed by the specific managers to maintain high standard and keep high...

Hong Kong
Reviewed 19 March 2017

Sheraton is quite a safe choice in travel. This Yokohama Sheraton is conveniently located next to the main station, with direct underground connection. There are lots of shopping and eating place around. The hotel is styled old-fashioned way, but the room is huge compare to usual Japanese hotels. The staffs were all well-trained, and the concierge were excellent with great...

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Thank Alex_AF
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for taking your time to provide us with your positive experience. We are so happy to hear that you were happy with our staff and services. We will share your positive comments with our reception team. Thank you again for your feedback! We look forward to welcoming you back in the future!

Sibu, Malaysia
Reviewed 14 March 2017 via mobile

I had a chance to stay in this lovely hotel during my recent business trip to Japan. The location is superb as the Yokohama Station is only a mere few minutes away, accessible through an underground shopping street from the ground floor. The room I stayed in was one of the corner rooms so it was extremely spacious with a...

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Thank pennylaw
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you very much for staying at Yokohama Bay Sheraton Hotel & Towers. It was a pleasure having you with us! Thank you for your comments regarding your recent stay with us. We are glad to hear that you called us "lovely hotel" and had a great stay! We look forward to welcoming you back to Yokohama in the future!

Reviewed 12 March 2017 via mobile

I stayed in several hotels in Japan but unfortunately my staying in Sheraton Yokohama Bay shocked me. I booked a luxury bay view room for a value of 926 Usd for 3 nights. The hurting point is that i found less price of same room after my cancellation deadline was over. When i entered my room,i needed a telescope to...

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1Thank Tunc A
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you very much for sharing your valued comments, and we are sorry to know that you were disappointed due to our lack of recognition.We have shared your comments in order for us to improve our services for our valued customers. Again, thank you very much for your continued support. We do hope that you will continue to be our...

Singapore
Reviewed 1 March 2017

My SPG Elite Gold status was recognized and check in was a breeze. The room on the SPG floor was spacious, clean and chock full of amenities. It had a view of the city. Hotel location can't be beat, with direct underground access to Yokohama Station and the giant Takashimaya mall. It's a 40 min ride on the Keikyu line...

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Thank FootlooseSingapore
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for staying at Yokohama Bay Sheraton Hotel & Towers for your recent visit to Yokohama. I would like to take this opportunity to thank you for being a loyal SPG Elite Gold Member, and for taking the time to provide us with your feedback. We are so happy to hear that you took advantage of great location. Also,...

Kota Kinabalu, Malaysia
Reviewed 27 February 2017

Stayed here for business conference. Found the room to be fairly spacious but the bathroom needs some updating. Service is polite and efficient. Breakfast buffet is varied and the dinner buffet was delicious and with lots of varieties. I really enjoyed my meals at this hotel. This hotel is conveniently adjacent to many shopping malls. Such a convenient location for...

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Helpful?
Thank Mulberry79
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for your feedback and comments regarding your recent stay with us. We are glad to hear that you enjoyed breakfast buffet at Compass. We will share your comment about bathroom issue to related department so that we can improve our service better. Thank you again for your feedback! We look forward to welcoming you back in the future!

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Yokohama Bay Sheraton Hotel and Towers

Address: 1-3-23 Kitasaiwai, Nishi-Ku, Yokohama 220-8501 , Kanagawa Prefecture
Region: Japan > Kanto > Kanagawa Prefecture > Yokohama
Price Range: ₹ 9,713 - ₹ 25,795 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Yokohama Bay Sheraton Hotel and Towers 4*
Number of rooms: 372
Reservation Options:
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Also Known As:
Yokohama Bay Sheraton Hotel
Sheraton Yokohama
Yokohama Sheraton
Hotel Style:
#5 Luxury Hotel in Yokohama
#9 Business Hotel in Yokohama
#9 Romantic Hotel in Yokohama
#12 Family Hotel in Yokohama
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Questions & Answers

Here's what travellers have asked, with answers from Yokohama Bay Sheraton Hotel and Towers staff and other travellers.
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Questions? Get answers from Yokohama Bay Sheraton Hotel and Towers staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper floors have best views”
KAHORUW, 31 Dec 2016 | Read review
“Quieter Floors will be higher (away from Train Noises)”
LHOVancouver, 23 Nov 2016 | Read review
“Higher the better”
Amit_on_highways, 3 Nov 2016 | Read review
“For me always a high floor (watch out for Godzilla and tsunami's!)”
693JohnB, 1 Nov 2016 | Read review
“If you have SPG status you can take advantage of the lounge on the 26th floor.”
jons1133, 25 Sep 2016 | Read review
5 of 5