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Expedia.comUS$ 171*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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461 Reviews from our TripAdvisor Community

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Showing 84: English reviews
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Reviewed 2 weeks ago

The lobby and outer grounds are impressive. Some uncertainties from the amenities descriptions were better than expected. I was unsure if the Western rooms had private en suite shower or if the locker rooms were used (Western style do have en suite) and the womens Onsen on 6th floor is also rooftop, which is fabulous. The shuttle bus from the...

1Thank thai2007
London, United Kingdom
Reviewed 4 weeks ago

We had an excellent stay at Tenseien. We took a room with private onsen on the balcony which is a fantastic experience; the view was beautiful on a mountain with two cascades but it remained very intimate at the same time. The room was in traditional Japanese style with futon. It was a great Japanese experience. We also were lucky...

1Thank StephaneSr
Singapore, Singapore
Reviewed 16 April 2017 via mobile

It's my first time going to an onsen & boy am I glad that Tenseien has set the bar so high. It's a lovely place. Stayed over for a night and found it the most relaxing night in my 8 days trip to Tokyo/Hakone/Mt Fuji. Onsen is very nice and the ambience is fantastic. There are 2 sauna rooms, 4...

1Thank navypolkadots
Bangkok, Thailand
Reviewed 11 April 2017 via mobile

We stayed here for only one night. The hotel is very beautiful. There are a lovely garden with a small pond and a waterfall located at the back of the hotel. Their dinner and lunch buffet are extensive. Service is superb but most of staffs cant speak english. Some notes for non-Japanese tourist before booking the hotel. First, Shoes need...

2Thank pinyohiso
Adelaide, South Australia, Australia
Reviewed 9 April 2017

We were booked into this recommended hotel by our trip organisers. Certainly an experience for us Westerners. Ryokan for the masses, That being said we did enjoy, we had a private onsen, (recommended). The Buffet meals were of a huge variety and of good quality,

Thank Andrew A
Newcastle, United Kingdom
Reviewed 6 April 2017

Wonderful experience, beautiful unique hotel, so helpful and friendly, loved choosing my own kimono to wear and walking around in Japanese socks! Gorgeous gardens, great buffet food with a vast selection for all tastes and all of this in the so beautiful Hakone area. It's only a 10 minute walk into the village with shops, restaurants and transport links. Would...

1Thank lremyzero
Hong Kong, China
Reviewed 2 February 2017

This was my first time staying over at an onsen and everything was fantastic. The location is a bit out of the way from the train station but you can take the shuttle bus that circulates the area. Service was professional, especially the dining staff. The room and the bath facilities were clean. Comprehensive amenities. The gardens and little waterfall...

Thank TimStHo
Reviewed 3 January 2017 via mobile

As soon as you enter this hotel you take off your shoes and feel at home. We only came for the onsen which was really excellent. The entrance fee is higher than others but towels and robe are included. Very few travellers seem to pick this one so it feels more local and although not all staff speak English, they...

Thank M E
Nonthaburi, Thailand
Reviewed 26 December 2016

Good and large onsen, friendly staff, room is clean, before we went to the hotel. I lost my camera in the bus, so when I go to hotel, the hotel staff help me to contact the bus office untill I get back the camera, thanks for very helpful staff.

1Thank Apirat W
Perth, Western Australia, Australia
Reviewed 17 December 2016 via mobile

Stayed with wife and daughter in western room. Service was top class and the room was very nice. We had a private family onsen, which was the size of a large bath so more of a couples experience. The dinner was what you you find in any hotel, with a large selection. Breakfast was the same, competent but not stellar....

3Thank Gordon S

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04/06/2017 05/06/2017
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  • Restaurant
  • Free Internet
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Hot Tub
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Banquet Room
  • Meeting Rooms
  • Multilingual Staff

Additional Information about Tenseien

Address: 682 Yumoto, Ashigarashimo-gun, Hakone-machi 250-0311, Kanagawa Prefecture
Region: Japan > Kanto > Kanagawa Prefecture > Ashigarashimo-gun > Hakone-machi > Hakoneyumoto Onsen
Price Range: ₹ 9,602 - ₹ 30,881 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Tenseien 3.5*
Number of rooms: 198
Reservation Options:
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Also Known As:
Tenseien Hotel Hakone-Machi
Hotel Style:
#3 Spa Hotel in Hakone-machi
#4 Romantic Hotel in Hakone-machi
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Questions & Answers

Here's what travellers have asked, with answers from Tenseien staff and other travellers.
16 questions
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Jamesburg, New Jersey
3 months ago
Singapore, Singapore
3 months ago
Fairfax, Virginia
2 months ago
Vancouver, Canada
7 months ago

See all questions (16)

Questions? Get answers from Tenseien staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms with private onsen are the best with a quiet and beautiful view.”
StephaneSr, 26 Apr 2017 | Read review
“Get one on a higher floor”
AndrewA865, 9 Apr 2017 | Read review
“Nice little internet access area equipped with iPads.”
ReikoRing, 10 Mar 2016 | Read review
“Garden view with the waterfall is perfect!”
aklebid, 26 Nov 2015 | Read review
“ask for a room at the back, view of waterfalls and garden”
ExploringScientist, 28 Sep 2015 | Read review
5 of 5
US$ 171* /night
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Prices are for 1 room, 2 adults
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