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Hyatt Regency Hakone Resort and Spa

Traveller (896)
Room & Suite (290)
Traveller (896)
Room & Suite (290)
Dining (105)
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About
Location
Cleanliness
Service
Value
Travellers' Choice 2018 Winner
Certificate of Excellence
Property amenities
Restaurant
Pets Allowed ( Dog / Pet Friendly )
Room Service
Free Parking
Free High Speed Internet (WiFi)
Wheelchair Access
Bar/Lounge
Spa
Public Wifi
Dry Cleaning
Meeting Rooms
Hot Tub
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Electric Vehicle Charging Station
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Smoking rooms available
Refrigerator in room
Minibar
Good to know
HOTEL STYLE
Mountain View
Great View
HOTEL CLASS
Reviews & more
1,227Reviews
1,129Photos
18Q+A
100Room tips
Traveller rating
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Show reviews that mention
We stayed at the Hyatt in Hakone for 2 nights as we wanted to have the Onsen experience. We arrived at Odawara Station via bullet train (shinkansen) from Tokyo.
Not so easy when travelling without a guide - we got on an earlier train but luckily it was stopping at Odawara Station
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The hotel is located in the heights of Hakone. The rooms are spacious and very comfortable with a large bathroom. There is an indoor onsen that is enjoyable. The breakfast is of excellent quality and the service perfect. I would definitely recommend this hotel.
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+8
First thing is we took their hotel shuttle from the Gora train station which turned out to be very convenient as we were going to walk to the hotel. Good thing we didn't, it's kind of a hilly walk. Had our bags forwarded from our hotel in Tokyo and it took just a day to get ther
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Beautiful hotel nestled in the middle of nature. Service is excellent at the hotel with personal service. Rooms are very comfortable. I will come back again. The sushi restaurant at the hotel is first class and offer items not typically found in other places.
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+2
This is a top hotel with a very relaxing atmosphere 90 minutes drive from Tokyo. Nice meals, nice aperitif time with free flow of Champagne from 16h00 to 19h00 every day, beautiful bedrooms and a mix of Western/Japanese service for the best.
It is pricey but quality is there.
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Previous
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Room 333
Entry way
Room with a roll a way bed
Previous
Hi I would like to know about a dr on call or doctor office near by?
I don’t know if there is a doctors office nearby but I am sure the concierge can help you if you need to go to doctor. It is a town so it has all the conveniences within a 30 minutes drive. The hotel does have shuttle or if it an emergency they can call a ambulance.
0 votes
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Hello, as a visitor could we pay to use your spa/Onsen? Thank you Sue
You need to pay for Spa treatment. However, Onsen is open for hotel guests.
1 vote
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also what good restaurants to eat (japanese, sushi, noodles etc) nearby the hotel? thank you very much!
We ate in the hotel restaurant & bar for 2 nights - all good. Happy hour is particularly good. We can’t comment on nearby restaurants.
0 votes
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we will be staying at the hotel for one night and would like to use the onsen on site. are there additional fees for using the onsen (hot spring) or is it included in our hotel room fee? thanks.
The Onsen is included in your room rate
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You have free shuttle from odawara? Is it possible to send my luggage back with the shuttle back to the hotel in the morning while I tour around hakone and come back in the evening to check in
They do have the shuttle from Odawara to the hotel. I think you could ask them to help for that. You can just only ask from their e-mail (e-concierge) that provided on their website, they answer quite fast! Also, you may ask the time for the shuttle as the time I went, they had only 3 times a day.
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Previous
"nice hotel and people"
"As high up as possible"
"Be sure to request a room with the view of Mt. Fuji! It was phenomenal!"
"Mountain view was idyllic."
"Choose a mountain view room."
Previous
PRICE RANGE
US$ 374 - US$ 886 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt regency hakone hotel hakone-machihyatt regency hakone machi
LOCATION
JapanKantoKanagawa PrefectureHakone-machiGora Onsen
NUMBER OF ROOMS
80
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