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Hakone Hotel Kagetsuen

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71 Reviews from our TripAdvisor Community

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Showing 25: English reviews
Mahwah, New Jersey
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 weeks ago

I completely enjoyed my stay here. If you are sumo sized, plan on staying and enjoying this hotel, bring your own robe and slippers. I am 3X. I anticipated nothing would fit and came prepared. Otherwise enjoy the hotel provided robes and slippers. I encourage you to experience the Onsen (hot springs). It took a little effort to go to... More 

Helpful?
Thank LxG51
Texas
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 weeks ago

Although your room might not look out on either mountain, there are beautiful views from the roof, if the weather cooperates. And the sunrise over Mt. Hakone in October was gorgeous, with vapor from the base of Mt. Hakone ascending into the sky. Breakfasts and the specially arranged dinners for our tour group were very good. The room was quite... More 

Helpful?
Thank Sammie_9
Melbourne
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 15 January 2016

This hotel was very pleasant, with helpful staff and excellent food. Also, the onsens (hot baths) were an interesting experience. The only problem we had was with the smell of cigarette smoke. The first room we were shown to absolutely stank, really, really disgusting. The second one was by comparison much better, but still to non smokers it was most... More 

Helpful?
2 Thank wendy77BB
New York City, New York
Level Contributor
56 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 13 December 2015

I and my wife stayed in this hotel for 2 nights as a part of group tour and greatly enjoyed our stay. The hotel is nestled on the hills and has great hot springs bath with facilities for private bath. Our room was simple with 2 beds and a part with tatami floors. The staff both at the reception and... More 

Helpful?
1 Thank Sharu123
Washington DC, District of Columbia
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 3 December 2015

The hotel looks modern but it is a Ryokan with onsens (Japanese baths) on two levels. They rotate when the upstairs one is for females and the basement for males and vice versa. They are very relaxing. They have both western rooms with beds and Japanese rooms with tatami mats and futons. Our double room had beds but also an... More 

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2 Thank wrbvvf
Bellingham, Washington
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 October 2015

If non-smoking rooms are a necessity don't stay here as there are none. Had to change rooms because first room smelled of cigarette smoke, mustiness and the air conditioning didn't work. 2nd room better, but still marginal. Public hot springs are in poor condition, especially the basement level. Staff polite. Breakfast and dinners were good. Not much of a view... More 

Helpful?
1 Thank SVcouple
Level Contributor
48 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 20 October 2015

This place has great hot springs baths and comfortable if tiny rooms though some are larger than the one I got. One of the nice things about the baths here is the option for private baths. Four are available. So if you are squeamish about the bathing naked thing, here's your answer. Food was terrific but I was with a... More 

Helpful?
1 Thank G W
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 July 2015 via mobile

We stayed 3 nights in this great little hotel in Hakone. It's modern but has a very traditional Japanese feel. Stayed in what they call a western style room, with two double beds, but there was also an area of the room with a low table and tatami mats. The room was quite large and windowed extensively with great natural... More 

Helpful?
Thank Doc D
Livingston, New Jersey
Level Contributor
55 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 25 June 2015

The hotel's location was beautiful. My room looked out upon greenery. There were regular beds, not futons for our group. There is a lovely onsen, which I did not use but saw. There are private hot baths that did not seem appealing, however. I just loved the deluxe massage chair adjacent to the onsen, which was available gratis. The breakfast... More 

Helpful?
1 Thank BeBeReader
Beaverton, OR
Level Contributor
43 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 23 May 2015 via mobile

Stayed here 2 nights on a tour. Our room was fairly large for Japan. It included an alcove with a low tea table. We both enjoyed the onsen here. But it was our first time so we have nothing to compare to. The azaleas in the front garden were in bloom and were spectacular. The view of Mt. Fuji from... More 

Helpful?
Thank spicolo

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Amenities

Highlights
  • Free Parking
  • Restaurant
Things to do
  • Restaurant
In your room
  • Air Conditioning
  • Refrigerator in room
Services
  • Free Parking

Additional Information about Hakone Hotel Kagetsuen

Address: 1244, Itari, Sengokuhara, Ashigarashimo-gun, Hakone-machi 250-0631, Kanagawa Prefecture
Region: Japan > Kanto > Kanagawa Prefecture > Ashigarashimo-gun > Hakone-machi > Ashinoko Onsen
Price Range: ₹ 5,758 - ₹ 21,455 (Based on Average Rates for a Standard Room)
Number of rooms: 65
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Also Known As:
Hakone Hotel Machi
Hotel Style:
#21 Onsen Hotel in Hakone-machi
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Questions & Answers

Here's what travellers have asked, with answers from Hakone Hotel Kagetsuen staff and other travellers.
3 questions
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Bloomington, Illinois
10 months ago

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Questions? Get answers from Hakone Hotel Kagetsuen staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check with booking agency for rooms with views of Fuji or Hakone.”
 of 5 bubbles Sammie_9, 4 Nov 2016 | Read review
“Find a different hotel in the area with hot springs.”
 of 5 bubbles SVcouple, 29 Oct 2015 | Read review
“Ask for a front facing room, you'll have a view.”
 of 5 bubbles EmperorMax, 15 May 2014 | Read review
“Try and get the best room you can! I say this because at time of booking we could only get lowest grade room due to "availability". However, place didn't seem busy to us at all so I suspect that there were a lot of better rooms going empty?”
 of 5 bubbles JasonS471, 15 Apr 2014 | Read review
“- If you plan to go during peak travel times (Dec 23-Jan 5, last week in March, or in August), be sure to book your rooms at any Hakone hotel early. We decided 2 weeks before Christmas to extend our stay in Hakone an extra day and had to book at another hotel because no single hotel in the area was available both nights).”
  • Yukata robes provided
  • Bathroom
  • Bathroom
  • Complimentary tea and water heater provided ensuite
  • Twin room with a small table, 2 chairs, and desk
  • Twin room
 of 5 bubbles lt1168, 1 Jan 2013 | Read review
5 of 5
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