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Hilton Tokyo Narita Airport Hotel

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Hilton Tokyo Narita Airport Hotel
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2,094 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Tokyo Narita Airport Hotel
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Showing 1,384: English reviews
Glen Head
Reviewed 2 weeks ago

Great place to stay while transferring at narita airport The rooms are immaculately clean and the bell girls are efficient the checkin and check out was fast and efficient I would recommend this hotel

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank nucdoclee
hiltonnarita, Customer Feedback Manager at Hilton Tokyo Narita Airport Hotel, responded to this review

Dear n Thank you for your review and rating our hotel on trip advisor. We are delighted with your positive comments about our overall services. We hope you had safe flight and look forward to seeing you again. Regard Bo Eun Kweon, Customer Feedback Manager, Hilton Narita

Brisbane, Australia
Reviewed 2 weeks ago

Excellent choice for a one night stay before an early morning transit to a domestic flight. Free shuttle works well & commences from hotel to airport at 5:30 am. I would definitely use this hotel again

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Bruce S
hiltonnarita, Customer Feedback Manager at Hilton Tokyo Narita Airport Hotel, responded to this review

Dear Bruce Thank you for your review and rating of our hotel on Tripadvisor. We are happy to know about your stay with us was enjoyable. We look forward to welcoming you again. Regard Bo Eun Kweon, Customer Feedback Manager, Hilton Narita

Las Vegas, Nevada
Reviewed 2 weeks ago

I can't wait to be able to visit your city again. We had a wonderful week long stay here. It was a quick business trip that quickly began to feel like a vacation! I was able to visit many of your local sights. Come back for a nice drink or dinner... and enjoy a good nights sleep Thank you

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Suzy L
hiltonnarita, Customer Feedback Manager at Hilton Tokyo Narita Airport Hotel, responded to this review

Dear Suzy Thank you for taking the time to review our hotel on Tripadvisor. We are happy to read your comment about you enjoyed staying in Narita! Narita is a small city, but you can explore local Japan. We hope you had safe trip back to home and look forward to welcoming you again. Regard Bo Eun Kweon, Customer Feedback...

SeaTac, Washington
Reviewed 2 weeks ago

This did not meet ordinary Hilton standards. No coffee in room. Shuttle to airport one time each hour. Convenient to airport- 15 minutes. Rooms ugly but beds comfortable. Breakfast okay. Lots of food items served cold.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Elinor S
hiltonnarita, Customer Feedback Manager at Hilton Tokyo Narita Airport Hotel, responded to this review

Dear Elinor Thank you for taking the time to review our hotel. Any feedback from our guests is very much appreciated as we can learn and improve our service. We look forward to seeing you again. Regard Bo Eun Kweon, Customer Feedback Manager, Hilton Narita

Reviewed 2 weeks ago via mobile

Consider a stay at the Hilton Narita when visiting Tokyo. When arriving at NRT, a quick trip from the airport to your hotel room is a godsend! A great location in a great town with a great company like Hilton.

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Helpful?
Thank Mike N
hiltonnarita, Customer Feedback Manager at Hilton Tokyo Narita Airport Hotel, responded to this review

Dear Mike Thank you for your review and rating of our hotel. We are delighted to hear about your positive experience with our hotel and appreciate the rating. We hope you had safe trip back and look forward to welcoming you again. Regard Bo Eun Kweon, Customer Feedback Manager, Hilton Narita

Los Angeles
Reviewed 2 weeks ago

Unacceptable! Complacent, the customers were taken for granted for quality, callousness and an overall sense of irresponsibility. Could have been investigated in a more professional manner. Must be improved in the restaurants, room service and other areas requiring attention

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank kalyanLosAngeles
hiltonnarita, Customer Feedback Manager at Hilton Tokyo Narita Airport Hotel, responded to this review

Dear Kalyan Thank you for review our hotel on Tripadvisor. We apologize for your stay did not go well as you expected. We take the feedback from our guests seriously, and we wil use them to continue to improve our service. Please accpet our aplogies for the problems encountered. Regard Bo Eun Kweon, Customer Feedback Manager, Hilton Narita

Reviewed 2 weeks ago

The rooms are very small and outdated, the "Terrace" restaurant is absolutely horrible and ridiculously overpriced...this is a problem because there are not a lot of options in the area surrounding the hotel. I've stayed at a lot of Hiltons and this is the first time I walked out disappointed.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Boondock5
hiltonnarita, Customer Feedback Manager at Hilton Tokyo Narita Airport Hotel, responded to this review

Dear Boondock Thank you for your brief comment about our hotel. We apologize for your unsatisfied experience while staying at the hotel. We will carefully review the feedback and take your comments as constructive, we will use them to continue to improve our service. Regard Bo Eun Kweon, Customer Feedback Manager, Hilton Narita

Spokane, Washington
Reviewed 3 weeks ago

We really enjoyed this property. The hotel, the rooms, the health club, and the restaurants are all above par. The free shuttle service was very helpful in getting around and even enabled us to easily get to Tokyo center. The concierge service was helpful in helping us plan and navigate around the sites. We couldn't have been happier with the...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Diane G
hiltonnarita, Customer Feedback Manager at Hilton Tokyo Narita Airport Hotel, responded to this review

Dear Diane Thank you for taking the time to review our hotel on Tripadvisor. We are delighted your comment about our service and apprecaite the rating. We look forward to welcoming you when you travel to Japan again. Regards Bo Eun Kweon, Customer Feedback Manager, Hilton Narita

Reviewed 3 weeks ago via mobile

Great staff and great hotel. Hotel provides airport shuttle with easy pickup and drop off just outside Narita airport. Only draw back of great hotel is you must get King suite if you need wheelchair access More showers less tubs , today most people prefer a show rather than a tub!!!!! Nice lunch available at hotel hotel and breakfast buffet...

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Helpful?
Thank SoCalSydney1362
hiltonnarita, Customer Feedback Manager at Hilton Tokyo Narita Airport Hotel, responded to this review

Dear S Thank you for your comment. We are glad to know that our service was accpetable. We hope you had safe trip back to home and look forward to greeting you again. Bo Eun Kweon, Customer Feedback Manager, Hilton Narita

Sydney, Australia
Reviewed 3 weeks ago

Outdated rooms and bathrooms in need renovation. Extra payment is required for use of pool, fitness centre, Japanese baths and internet (unless you are a silver, gold or diamond member, then all the services are free of charge). Only good point is the complimentary shuttle bus from to Narita airport and Narita station/AEON Shopping mall, but all Narita hotels offers...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank robertapU8153RZ
hiltonnarita, Customer Feedback Manager at Hilton Tokyo Narita Airport Hotel, responded to this review

Dear robert Thank you for taking the time to review our hotel on Trip advsior. Any feedback from our guests is very much appreciated as we can learn and improve for the future. We loo forward to seeing you again. Regard Bo Eun Kweon, Customer Feedback Manager, Hilton Narita

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hilton Tokyo Narita Airport Hotel

Address: 456 Kosuge, Narita 286-0127, Chiba Prefecture
Region: Japan > Kanto > Chiba Prefecture > Narita
Price Range: ₹ 8,170 - ₹ 23,268 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Tokyo Narita Airport Hotel 4*
Number of rooms: 548
Reservation Options:
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Also Known As:
Hilton International Narita
Hilton Narita
Narita Hilton
Hotel Style:
#2 Business Hotel in Narita
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Tokyo Narita Airport Hotel staff and other travellers.
22 questions
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Questions? Get answers from Hilton Tokyo Narita Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I've no complaints with any room they've ever given me!”
 of 5 bubbles 758MarkM, 19 Mar 2017 | Read review
“Bring your own fan if you care about air condition!”
 of 5 bubbles LEn0reS, 22 Jan 2017 | Read review
“Standard rooms are small so try and upgrade if there's more than one person”
 of 5 bubbles Doug90210, 21 Jan 2017 | Read review
“Unless you have money to burn don't stay here.”
  • Room card in a a wallet that says Start Enjoying Free Wi-fi. But NOT at this hotel!!!! Grrrrrrrr
 of 5 bubbles RedRoseLaughs, 6 Jan 2017 | Read review
“The best room is on the East wing of the Hotel.”
 of 5 bubbles JJO2, 26 Dec 2016 | Read review
5 of 5