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This has to be the worst hotel stay we’ve had in all of Japan in a country where they typically pride themselves on hospitality and service. I’m surprised this hotel is rated 4-star, cos it’s not - it’s 4-star prices for budget hotel service, or...More
I booked and prepaid for 2 rooms online for one Saturday night stay. When we arrived at the hotel late in the afternoon, Hotel Trusty insisted they had no pre-paid reservations and we must pay to stay at 45.9% higher than our prepaid rates. Unable...More
We had a Japan Rail Pass and used the JR buses to get to this hotel and to areas we wanted to visit. The hotel is very close to a bus stop so the location was excellent. Yes, the room was small, but it was...More
We stayed here for 4 nights during winter and unfortunately for us, there was a snow storm that came during our stay. This also meant that we spent most of our days indoors inside the hotel, and travelled very limited outside.
And because of the...More
We loved this property. Great location (extremely convenient both for shopping and for sightseeing), cool staff, chic modern Japanese decor. Rooms have everything you need including lots of sockets for device charging, Nespresso coffee machine. Comfortable, huge bed, good linen and towels, amenities. Only drawbacks:...More
Response from Valerie C | Reviewed this property |
I used the emai below last year. It took them a little while to get back to me but they did respond and made us a reservation. TA won't let me include the actual email address so just replace the AT with @ and add a period... More
I used the emai below last year. It took them a little while to get back to me but they did respond and made us a reservation. TA won't let me include the actual email address so just replace the AT with @ and add a period between trusty and jp and that's the address to use.