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DoubleTree by Hilton Hotel Buffalo - Amherst

998 reviews
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Traveller (115)
Room & Suite (36)
Dining (4)
Overview
  • Excellent45%
  • Very good30%
  • Average15%
  • Poor7%
  • Terrible3%
Travellers talk about
“double tree”(87 reviews)
“cookies”(112 reviews)
“front desk”(107 reviews)
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
Family Rooms
3.5 Star Hotel
All hotel details
Offers from DoubleTree by Hilton Hotel Buffalo - Amherst
Special Offer: Double Points, Every Stay
Hotel deals
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Reviews (998)Write a Review
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All reviewsdouble treecookiesfront deskhardwood floorsnice hotelstarbucks coffeeniagara fallscleaning staffrooms are cleanpool and hot tubbed was comfortablegreat place to stayexcellent stayfitness roomshuttle servicenorth campusfree breakfast
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11 - 15 of 992 reviews
Reviewed 4 January 2018

Nice Doubletree in great location. Close to 290, U of Buffalo, Boulevard Mall, Nordstrom Rack and many restaurants near by. I recommend the breakfast at the hotel. Rooms are modern, quiet and comfortable. If you don't feel like driving there is a Santoras pub with...More

Review collected in partnership with DoubleTree by Hilton
Thank Brian G
Reviewed 1 January 2018

You will be paying for a dump. Elevators were broken for our entire stay. We had to relocate because our heat was broken. Our second room had no working lights above the vanity, the toilet paper holder was coming out of the wall. The only...More

Review collected in partnership with DoubleTree by Hilton
Thank bruces2018
Response from Judy G, General Manager at DoubleTree by Hilton Hotel Buffalo - AmherstResponded 8 January 2018

Dear bruces2018, Thank you for letting us know of your experience here. When we fail to meet customer expectations, it is disappointing. I would like apologize for the issues you noted. Your comments will assist us in improving our services in the future. Regards, Judy

Reviewed 1 January 2018

Bed bugs stay away this is a very bad hotel will see how they fix this problem now I have to fix my problem all it takes is inspections. to avoid this problem but they just don't care not what I expected from Hilton very...More

Review collected in partnership with DoubleTree by Hilton
2  Thank albertp2018
Reviewed 30 December 2017

Stayed for one night during the snowy days of December. The hotel is clean and organized, the staff are caring and responsive. I really enjoyed the whirlpool (powerful, clean, cozy but not small) and the whole pool area is clean and very inviting. The room...More

Thank mabroukeh
Reviewed 8 December 2017

Travel here on business often staff and facilities are always great certainly can recommend this hotel you will not be disappointed don’t forget you always get a warm cookie Easy on and off to the 290 as well

Review collected in partnership with DoubleTree by Hilton
Thank stevedJ6598HB
Response from Judy G, General Manager at DoubleTree by Hilton Hotel Buffalo - AmherstResponded 19 December 2017

Dear stevedJ6598HB, Thank you for recommending us and staying with us when in the area on business. Happy that you enjoy the cookies! Regards,

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$ 102 - US$ 155 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in Amherst
#4 Family Hotel in Amherst
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 102 - US$ 155 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in Amherst
#4 Family Hotel in Amherst
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (115)
Room & Suite (36)
Dining (4)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Daniel J
25 June 2016|
AnswerShow all 3 answers
Response from Nancy D | Reviewed this property |
I am a Blue Level Member and there was not a free breakfast. Hope this helps! Enjoy your stay! Nancy
1
Vote
elrickgirl
8 July 2015|
Answer
Response from Judy G | Property representative |
Good Morning...Wifi is complimentary at our hotel at all times. It's available in all the public spaces and overnight rooms. Let me know if you have any other questions. Thanks!
0
Votes
Room Tips
"Insist you are not in a room with an adjoining pass through room."
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"Book through Hilton and use rewards to get better room."
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"Join Hilton Honors to try to get the higher floors away from elevators"
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"Good value"
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