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All reviewsamber hotelafrican sunroom servicefourth floorneeds attentionbusiness tripclean facilitiesaccommodating staffexceeded my expectationsparking spaceconference roomporktreated like royaltyenjoyed my staywifi connectivityhotel is locatedgreat stay
They are rebranded to Holiday Inn again the Amber model wasnt working well I think, brilliant service from arrival to departure and a very comfortable overnight stay. Clean room, warm, decent choice of TV channels, complimentary water and chocolates that my son really enjoyed.
I am attending training activities in Mutare and was booked in this old property which has changed names several times.
I would like to totally commend Management for maintaining the property: its clean, well serviced and the staff go out of the way to give...More
1 Thank Christopher S
Response from Amber Hotel Mut... G, Guest Relations Manager at Holiday Inn MutareResponded 12 May 2017
Thank you for taking time to give us feedback following your recent stay with us. We are pleased that you enjoyed your stay with us and that you found the service levels and responsiveness excellent. We take great encouragement from knowing that the...More
Centrally located in Mutare. Unusual to find a HI in such a location but good. Spent 2 nights on business recently. HI took over this hotel and rebranded it. Service is good and staff try hard to make your stay good and enjoyable. Rooms are...More
Located in the center of town opposite the main police office and high court this hotel is the most convenient. Recently renovated and modernized rooms makes it a significant improvement from when I last visited. Still scope for improvement such as quieter lifts and staff...More
Response from IHGService, Guest Relations Manager at Holiday Inn MutareResponded 2 weeks ago
Thank you for your stay and for sharing your recent experience at our hotel. Your feedback is extremely important as this will help us to achieve our mission to provide the perfect guest experience. It is good to know that you found our...More
The hotel is very welcoming with attentive staff. The facility is a nice one, the restaurant serves nice food, and there is a nice selection of non-alcoholic cocktails.
I loved the large room, it was very relaxing. In the bathroom there is a drying line,...More