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Doubletree by Hilton Ras Al Khaimah

927 reviews
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Traveller (446)
Room & Suite (118)
Pool & Beach (61)
Overview
  • Excellent57%
  • Very good32%
  • Average8%
  • Poor2%
  • Terrible1%
Travellers talk about
“tree top”(13 reviews)
“rooftop pool”(13 reviews)
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4.0 Star Hotel
All hotel details
Offers from Doubletree by Hilton Ras Al Khaimah
Special Offer: Plan Ahead and Save
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (927)Write a Review
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All reviewstree toprooftop pooldoubletree by hiltontreetop barpodium restaurantdouble treeroof top barbeach resortfree shuttledubai mallsmall poolhalf marathonjunior suiterooms are largeal khaimabuffet dinnerrestaurant staff
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1 - 5 of 562 reviews
Reviewed 2 days ago via mobile

the warm cookie welcome was unexpectedly amazing! Staff was very kind and welcoming. Special thanks go to the night receptionist Mr Bilal he did everything and beyond to help he was great! Other special thanks go to Mr. Bijyam at the RoofTop Bar his customer...More

Thank Bemy B
Hotel's Favourite
Reviewed 23 October 2017 via mobile

Loved our stay at this hotel. The ambiance is warm and welcoming. Freshly made cookies at check-in were appreciated  by the kids. We stayed half board and were impressed with the food quality, service choice and value (a must for families with children). The king...More

30  Thank hoteltravelblogs_com
Response from RiadJohn, General Manager at Doubletree by Hilton Ras Al KhaimahResponded 24 October 2017

Dear hoteltravelblogs_com, Thank you so much for writing a review for your recent stay with us at the DoubleTree by Hilton. We are truly glad that you had an outstanding adventure with us during your stay. We are pleased to know that everything was perfect...More

Reviewed 5 days ago via mobile

The hotel room is beautifully designed, the sandy beach is calm and wide, lots of sports activities, generous and active breakfast, various restaurants and relaxing SPA Fire works were fabulous as they were played for 3 nightsMore

Thank kurtbowie
Response from Ruth J, Guest Relations Manager at Doubletree by Hilton Ras Al KhaimahResponded 3 days ago

Dear Kurtbowie, Thank you very much for choosing to stay in our hotel, and for taking the time to write about your great experienced with us. We have taken note of your positive feedback and I will share it with our team members. Once again,...More

Reviewed 1 week ago

Anthony and Prasanth of the Front Desk did an awesome job with my check and check out experience. They were helpful, friendly, thorough with the details, and the process was smooth and quick. I always appreciate the warm welcome cookie that they give when you...More

Thank katherinete
Response from Ruth J, Guest Relations Manager at Doubletree by Hilton Ras Al KhaimahResponded 2 days ago

Dear Katherine, Thank you very much for choosing to stay in our hotel , and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standard. Glad to hear that...More

Reviewed 2 weeks ago

Lovely friendly welcome on arriveral with a hot cookie. Beautiful hotel and surroundings. Room always clean and over looked the infinity pool. Staff very pleasant at all times. My husband and I went for the dine around deal, went to the al a Cart restaurants...More

1  Thank Nikthechik
Response from RiadJohn, General Manager at Doubletree by Hilton Ras Al KhaimahResponded 1 week ago

Dear Nikthechik, Thank you for choosing to stay at the DoubleTree by Hilton. We appreciate the feedback that you have provided us with for the stay. We enjoy knowing that we were able to creating such a rewarding and spectacular stay for you. It is...More

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123456113
About
Awards & Recognition
Travellers' Choice
2018 Winner
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Spa
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$ 70 - US$ 146 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Best Value Hotel in Ras Al Khaimah
#3 Spa Hotel in Ras Al Khaimah
#4 Luxury Hotel in Ras Al Khaimah
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 70 - US$ 146 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Best Value Hotel in Ras Al Khaimah
#3 Spa Hotel in Ras Al Khaimah
#4 Luxury Hotel in Ras Al Khaimah
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (446)
Room & Suite (118)
Pool & Beach (61)
Dining (27)
Family and Play Areas (2)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
yhxiah
If you’re not happy with your stay, approach anyone from the team and we will make it right for you. This motto doesn’t apply at all in Double Tree by Hilton Ras Al Khaimah and Marjan. For the guest/S that are planning to stay in this property, be cautious enough as some of the property staffs are bunkers and crooks (they are also doubtful and not experienced enough with what they’re doing and designation.) Be sure not to encounter any issues as they are not capable in rectifying any situations; they’re not approachable, flexible and reliable with their words and not professional enough, in addition without any word of wisdom as well - this applies with any issues as a guest/S may encounter; especially when it comes to money matters. Hospitality should not be based all the time in revenue and how to get money from your guest/s especially without clear justification to the point that the property will charge the guest/S without proper investigation and communication and documentation. Hospitality should be like putting your shoes even just for sometime/s in your guest/s shoes and not to fool them with hidden charges. Sometimes the property staff needs to have the capability and ability of listening and understanding your guest/s before making any decisions; especially if you’re the person who’s empowered to make the decision. We’re on business trip just for a very short period of time and for the first time we have tried the property and the experience was way too far from what we have expected in the very beginning, we are so frustrated and not happy at all and will definitely our last stay and not recommendable as well based on what we have experienced. We understand that everyone may face different situations however, in any occasions the property can show the genuine hospitality. Giving alternative/s is one way of being hospitable instead of answering NO directly. Hospitality training is very important and should be applied to the following (Mercy - RESERVATION DEPT, Anthony and Prashanth - RECEPTIONIST, Bilal - NIGHT AUDITOR, Ruth - GUEST RELATIONS MANAGER) as it will definitely assist in delivering quality service with all your guest/S at the present and future guest/s. Hilton is known for its standard and the above experienced in someway jeopardised the brand reputation.
8 February 2018|
Answer
Response from RiadJohn | Property representative |
Dear Yhxiah, Thank you for the feedback and for choosing to stay with us at the DoubleTree by Hilton. We are sorry to hear that your stay did not go as expected. We understand that you are upset about the hospitality... More
0
Votes
jimmyb01
24 January 2018|
AnswerShow all 5 answers
Response from RiadJohn | Property representative |
Dear Jimmyb01, Thank you for considering to stay with us at the DoubleTree by Hilton. In regards to your question, our property has one swimming pool located on the rooftop. When staying with us, you will be given... More
0
Votes
mclarelondon
12 January 2018|
AnswerShow all 7 answers
Response from RiadJohn | Property representative |
Dear McClareLondon, Being a Hilton Honors member, one of the benefits of course is complimentary standard Wi-Fi. Depending upon the status, will of course depend if you can have the complimentary high-speed internet. If you... More
0
Votes
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12345629
Room Tips
"When staying here, call to be given slippers; they're only provided upon request."
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"Sea view is best, bottom floor"
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"mid range if on all inclusive"
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"Top floor rooms are better due to traffic sound."
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