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Mercure Grand Jebel Hafeet Al Ain

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Mercure Grand Jebel Hafeet Al Ain
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939 Reviews from our TripAdvisor Community

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Showing 779: English reviews
Start your review of Mercure Grand Jebel Hafeet Al Ain
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Reviewed 3 days ago NEWvia mobile

Stunning scenery from the pool area. Food was good but staff not quite so friendly. We tried very hard to get a smile but wasn't to be had. Hopefully just a bad day! Didn't stay so can not comment on the hotel rooms. Great drive up to the hotel up hill for 7k. Good for avid cyclist who want some...

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Helpful?
Thank chiara0913
Paris, France
HOTEL’S FAVOURITE REVIEW
Reviewed 4 March 2017 via mobile

We stayed in hotel for 3 nights and we just love it! Amazing swimming pool - don't need anything else. Very good quality of food in their restaurants and nice staff specially Mr. Ahmed! From the hotel you have a nice view for all Al Ain it's just amazing. Staff on the reception was friendly specially Mr. Ibrahim (front office...

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Helpful?
Thank Kat F
About Hotel's Favourite Review
Sushant N, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Al Ain Jebel Hafeet. It is always a pleasure to receive positive feedback. I will share your comments with our team. Kindly be assured that I will personally extend your message to Mr. Ahmed And Ibrahim of your good comments. I am sure that this...

Abu Dhabi, United Arab Emirates
Reviewed 3 days ago NEW

Amazing View from the top of Jabel Hafeet with a nice view of the pool and the garden. room was nice and clean. service was very good. food in al khaiyma restaurant was tasty and hot. place very quiet and good for a resting holiday.

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Helpful?
Thank AhmedAADS
Geneva, Switzerland
Reviewed 5 days ago NEWvia mobile

The staff in this hotel and super friendly and helpful. The views and swimming pool are great. The rooms are spacious, a little old fashioned; but clean, comfortable and well kept. It is the food that let this hotel down, however. If the weather isn't ok in the evenings (and as you are up a mountain that is quite likely)...

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Helpful?
Thank angela k
Dubai, United Arab Emirates
Reviewed 6 days ago NEWvia mobile

We came for a relaxing weekend on the mountain and we were disappointed. Pros: big rooms, comfy beds, great views. Ahmed could not have been more helpful or professional. Cons: some other staff were really unhelpful; by the pool we asked for drinks and they never came, at the buffet we asked about an alcohol package and were told there...

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Helpful?
Thank Heidi B
Chicago
Reviewed 1 week ago

Well done properly exclusively for leisure activities, though far off from the cities. camouflaged in uphill terrain. Golf training field, swimming and water activity area, well guarded for safety. Down the hill natural hot water spring area. Variety and nice breakfast at the concourse. Simply elegant and superb.

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Thank Sundaramurthy P
Dubai, United Arab Emirates
Reviewed 1 week ago

We live in Dubai so this was our 2 days away from the City. We checked in and everything seamed nice. We got our room and the disappointment started. The Rooms are quite old, which is Ok if they were maintained, but our bathroom was dirty around the edges of the bathtub. We used the public toilets and they were...

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Helpful?
Thank TJ1975T
Dubai, United Arab Emirates
Reviewed 1 week ago via mobile

I have long heard about the famous road leading to Jebel Hafeet, but I never expected that the hotel experience there would be so lovely. After 3 years living in Dubai, I had never visited Al Ain city, ever! And with my brother visiting, we were both excited to drive there and explore, but little did we know that once...

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Helpful?
Thank ndekermenjian
Sushant N, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Dekermenjian Greetings from the Mercure Grand Jebel Hafeet. Thank you for the wonderful review, and I am delighted to note that you had a great time with us on top of the Jebel Hafeet mountains. We have many great deals in the pipe line for the coming Ramadan and summer period, and you would surely enjoy the coolness of...

Abu Dhabi, United Arab Emirates
Reviewed 1 week ago

A great way to relax at the weekend and thanks to the staff for making it enjoyable. A particular thank you to Mr Hamed and the staff in the Friday evening Buffet whose service was excellent and our glasses were never empty.

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Helpful?
Thank Matt M
Sushant N, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Matt Greetings from Mercure Grand Jebel Hafeet. Thank you for the great review and I am delighted to note that you enjoyed your time at the Mercure Grand Jebel Hafeet. I would surely pass on your kind words of appreciation to Ahmed , Chef and the Food and Beverage team, and they will be happy to hear from you....

Sharm El Sheikh, Egypt
Reviewed 1 week ago via mobile

I just came for quick escape away from Dubai. Ahmed in lobby lounge/Resturant was very welcoming, he explained all hotel outlets and suggested packagestgat suites us. At the pool we met Mubarak who was very hospitable, and kind. He did all of his best to make us feel comfortable l. While the bar was busy at the weekend, he made...

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Helpful?
Thank wmaherw
Sushant N, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Sir / Madame Greetings from Mercure Grand Jebel Hafeet . Thank you for your kind review, and yes we are very proud of our great team here at the Mercure who always goes the extra mile in ensuring that your visit is made extra special as it should be. I will surely pass on your words of encouragement to...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Kitchenette
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Shuttle Bus Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Mercure Grand Jebel Hafeet with 124 rooms is a unique mountain oasis resort, located at 915 m on Hafeet Mountain, just a 2hr drive from Abu Dhabi and Dubai. With refined authentic architecture reflecting the magic atmosphere of the region, the hotel offers 2 restaurants, a coffee shop and a bar with breathtaking views of the city. There are also various meeting facilities and recreational activities available such as a health club, 3 swimming pools with water slides, mini golf and a kids playground. ... more   less 

Additional Information about Mercure Grand Jebel Hafeet Al Ain

Address: Jebel Hafeet Truck Rd | PO Box 24476, Al Ain 0, United Arab Emirates
Region: United Arab Emirates > Emirate of Abu Dhabi > Al Ain
Price Range: ₹ 4,399 - ₹ 12,475 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Grand Jebel Hafeet Al Ain 4*
Number of rooms: 124
Reservation Options:
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Also Known As:
Mercure Grand Jebel Hafeet Al Ain Hotel Al Ain
Mercure Al Ain
Accor Al Ain
Mercure Grand Jebel Hafeet Al Ain Emirate Of Abu Dhabi
Hotel Style:
#5 Spa Hotel in Al Ain
#6 Luxury Hotel in Al Ain
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Grand Jebel Hafeet Al Ain staff and other travellers.
7 questions
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Questions? Get answers from Mercure Grand Jebel Hafeet Al Ain staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Poolside room”
AhmedAADS, 24 Apr 2017 | Read review
“Rear side rooms have great view down the valley and the city”
  • Rear side view from the Balcony; valley and the city
sundaramurthyp, 20 Apr 2017 | Read review
“Don't book!!”
TJ1975T, 20 Apr 2017 | Read review
“They are all similar. not very comfortable if you ask for an extra bed.”
651darshans, 31 Mar 2017 | Read review
“higher floors west side has a nice view”
basharo2015, 26 Mar 2017 | Read review
5 of 5