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Bonnie Castle Resort

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822 Reviews from our TripAdvisor Community

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There are newer reviews for Bonnie Castle Resort
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Showing 821: English reviews
Reviewed 3 weeks ago

We had a Wonderful Christmas Party at the Resort! The Food was fabulous and the service was great! We danced to the band and enjoyed relaxing in the bar! Decorations were great!!!!!!! Thanks to Bonnie Castle for the fun Evening!

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Helpful?
Thank Katie H
JodiT15, Assistant Room Division Manager at Bonnie Castle Resort, responded to this review

Katie H, thank you for your comments from your recent stay with us, here at Bonnie Castle Resort. It is great that you enjoyed your Christmas Party here at Bonnie Castle and enjoyed our rooms and accommodations. It's wonderful that you enjoyed the food, decorations and the music for your party. We certainly will look forward to having you come...

Syracuse, New York
Reviewed 13 December 2016

We had our annual company Christmas party here last weekend. Facility was spotless clean and decorated with beautiful Christmas trees throughout. Food was outstanding and staff was always available and helpful. Those of us staying the night were treated with clean comfortable rooms with off season rates. Breakfast the next morning had the added bonus of a gorgeous view of...

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Thank jperfsr
JodiT15, Assistant Room Division Manager at Bonnie Castle Resort, responded to this review

jperfsr, thank you for your comments from your recent stay with us, here at Bonnie Castle Resort. I am so happy that your company had their Christmas party and enjoyed their stay with us. It is always great to see that functions we have that the service and the rooms and the views were great. We certainly hope that you...

Berkeley, California
Reviewed 12 December 2016

My Mom and I recently stayed at Bonnie Castle for a visit with family and found it to be a good value, as well as very quiet and comfortable. We had a beautiful view of the river and Boldt Castle from our suite, which even came with a bottle of nice wine and a $10 gas card. Nice! The front...

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Thank azaleaartpress
JodiT15, Assistant Room Division Manager at Bonnie Castle Resort, responded to this review

azaleaartpress, thank you for your comments from your recent stay with us, here at Bonnie Castle Resort. It is so good to hear that you and your mother had and nice tome and a great view at Bonnie Castle. The river jacuzzi rooms have a very nice view of the river and Boldt Castle. I see that you took advantage...

Spencerport, New York
Reviewed 11 December 2016 via mobile

We were able to snag one of their one price "any room" specials this weekend. It was great to be back. The views of the river and the castle are amazing .....especially when they are directly out your bedroom window or better yet your balcony. Check in was a breeze, the front desk staff are so sweet and helpful. We...

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1Thank ski2play2002
JodiT15, Assistant Room Division Manager at Bonnie Castle Resort, responded to this review

ski2play2002, thank you for your comments from your recent stay with us, here at Bonnie Castle Resort. It is such a pleasure to hear that you enjoyed the upgrades that Bonnie Castle Resort has made. Its great that you liked how the rooms, the sheets and the bed covers that we have added. Polly and Maggie are great employees in...

Skaneateles, United States
Reviewed 9 December 2016

The Staff & Customer Service is OUTSTANDING!! Hats off to Tammy in the Dining Room, she made us feel at home. We enjoyed our stay even though Alex Bay is basically shut down, Tammy referred us to Clayton where we were able to see the Christmas Parade! The Property itself is somewhat dated and needs some updates.

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Thank Desiree M
JodiT15, Assistant Room Division Manager at Bonnie Castle Resort, responded to this review

Desiree M, thank you for your comments from your recent stay with us, here at Bonnie Castle Resort. I am so happy that you did enjoy your stay with us. I am glad to hear that our staff and customer service was outstanding. Tammy is a great asset to our Sales team and our family here at Bonnie Castle. It's...

Canada
Reviewed 9 December 2016

Well located, nice view, comfortable room, restaurant on location..ok. Would be an outstanding place in the summmer, we shall return. Close access to marina and the thousand islands. Close to Watertown or Borockville.

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Thank Ystpca
JodiT15, Assistant Room Division Manager at Bonnie Castle Resort, responded to this review

Ystpca, thank you for your comments from your recent stay with us, here at Bonnie Castle Resort. I am so glad to hear that you enjoyed your room and the amenities at our property. The location and the area is very beautiful, and does brings a lot of people in the warmer seasons. We certainly will look forward to seeing...

Watertown
Reviewed 9 December 2016

First room we were given smelled of mold and mildew badly so they moved us at our request. Second room the Jacuzzi shot black (mold/mildew) from the jets so we couldn't use that. The man at the front desk was pleasant and took care of the moving of rooms. The lady at checkout did not charge us the additional charge...

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Thank jon959
JodiT15, Assistant Room Division Manager at Bonnie Castle Resort, responded to this review

jon959, thank you for your comments from your recent stay with us, here at Bonnie Castle Resort. I'm so sorry to hear that you did not have a good stay with us. I am glad that the staff at the front desk were helpful to you and striving to make your stay more comfortable. We really need to know when...

Great Bend, New York
Reviewed 9 December 2016

The rooms were warm as you walked in, loved the jacuzzi tub. It did get quiet loud from other room BC they were drunk but over all I'll definitely be back again to stay. The check in front desk was welcoming friendly an answered all my questions

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Thank Ilovemybabies021610
JodiT15, Assistant Room Division Manager at Bonnie Castle Resort, responded to this review

Ilovemybabies021610, thank you for your comments from your recent stay with us, here at Bonnie Castle Resort. It's great to hear that you did enjoy our jacuzzi rooms during your stay. It is very good to hear that our front desk staff was friendly and answered all of your questions. I'm sorry that you did have some noisy neighbors by...

Ottawa
Reviewed 9 December 2016

Nice location but the nicest room in the hotel was old and we didn't feel comfortable using the jacuzzi. We wouldn't consider going back to the same hotel. Food and staff were hospitable. It's an old hotel.

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Thank W689NTjoel
JodiT15, Assistant Room Division Manager at Bonnie Castle Resort, responded to this review

W689NTjoel, thank you for your comments from your recent stay with us, here at Bonnie Castle Resort. I'm glad that you enjoyed the location of the property. Yes, our property is older than many other places, where you may have stayed. I'm so sorry that you did not feel comfortable using the jacuzzi. If you may have time, can you...

Three Mile Bay, New York
Reviewed 9 December 2016

The new owners did a very nice job renovating the rooms. The staff for checking in and the bartenders were all very friendly. I'm from the area and only stayed one night but would recommend it to others. Beautiful setting even in the winter.

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Thank oxenfordpam
JodiT15, Assistant Room Division Manager at Bonnie Castle Resort, responded to this review

oxenfordpam, thank you for your comments from your recent stay with us, here at Bonnie Castle Resort. It's great to hear from you, that you have noticed the hard work that the new owners have done done with the resort. I'm glad that you did have a nice time for our event. Thank you for letting us know how our...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
Official Description (provided by the hotel)
Located on the shores of the St. Lawrence River in Alexandria Bay, New York, Bonnie Castle Resort is your gateway to the breathtaking beauty of the Thousand Islands. A world of beauty, history, and relaxation awaits you at Bonnie Castle Resort. Enjoy fine dining in our Manor House Restaurant, grab a sandwich on the dock at The Pointe Bar and Grill, relax by the pool, or simply sip a cocktail on our expansive decks overlooking Boldt Castle on Heart Island. Visiting by boat? Take advantage of our full-service marina. Whether you're looking for a fun family getaway or a perfect spot to host your wedding or other event, Bonnie Castle Resort and the Thousand Islands region offer something for everyone. We look forward to making your stay as enjoyable and relaxing as possible. Please note that Bonnie Castle Resort is under new ownership and management as of May 2012. Come visit and see what's new as we update this property in a manner deserving of its rich history. ... more   less 

Additional Information about Bonnie Castle Resort

Address: 31 Holland St, Alexandria Bay, NY 13607-1098
Region: United States > New York > Alexandria Bay
Price Range: ₹ 5,802 - ₹ 13,585 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Bonnie Castle Resort 3*
Number of rooms: 128
Reservation Options:
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Also Known As:
Bonnie Castle Hotel Alexandria Bay
Bonnie Castle Alexandria Bay
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Questions & Answers

Here's what travellers have asked, with answers from Bonnie Castle Resort staff and other travellers.
10 questions
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7 months ago
8 days ago
Auburn, New York
LONG ISLAND, NEW YORK
5 months ago

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Questions? Get answers from Bonnie Castle Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The room was clean and tidy and the maid was very accommodating and friendly Dave Dulmage Peterborough, Ontario”
 of 5 bubbles X2314QLdavidd, 10 Jan 2017 | Read review
“ The room was nice and clean. ”
 of 5 bubbles rehalloran, 9 Jan 2017 | Read review
“Clean and comfy.”
 of 5 bubbles jperfsr, 12 Dec 2016 | Read review
“The TELEVISION system is really outdated. Very little choices.”
 of 5 bubbles desireem224, 9 Dec 2016 | Read review
“ Riverview rooms are great but perfect are the poolside rooms. ”
 of 5 bubbles 604diannem, 29 Nov 2016 | Read review
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