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See all 43 hotels in Rawai

Serenity Resort & Residences Phuket

1,120 reviews
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Traveller (1224)
Room & Suite (502)
Pool & Beach (225)
Overview
  • Excellent62%
  • Very good28%
  • Average6%
  • Poor2%
  • Terrible2%
Travellers talk about
“penthouse suite”(19 reviews)
“sea view”(71 reviews)
“taxi stand”(25 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.5 Star Hotel
All hotel details
Contact Info
Name/address in local language
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Reviews (1,120)Write a Review
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Show reviews that mention
All reviewspenthouse suitesea viewtaxi standpool residenceour honeymoonliving roomrawai beachprivate poolhigh tidefree upgradeamazing hotelf bthe hotel offerssun loungerstaxi servicerented a cardvd player
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11 - 15 of 883 reviews
Reviewed 27 November 2017 via mobile

I'm currently at the residences, arrived this morning so far I don't think that great of the place. It has like 4 cats near the pool and sun beds which is not nice at all as they walk in an out of the restaurant. I...More

1  Thank sabz8
Response from Urs A, General Manager at Serenity Resort & Residences PhuketResponded 8 December 2017

Dear Sabz8, Thank you very much for your reviews. The cats are not "owned by the bar and restaurant guy". They are former stray cats that ended up at Serenity. They are neutered, vaccinated and clean. Thailand has a substantial issue with stray dogs and...More

Reviewed 15 November 2017 via mobile

We had a great time at Serinity Resort & Residences in October 2017. We had a pool residence with two bedrooms, a huge living area and a private rooftop directly at the beach. The resort is well maintained with very nice people working there. We...More

1  Thank masteroftravel1987
Response from Urs A, General Manager at Serenity Resort & Residences PhuketResponded 17 November 2017

Dear MasterOfTravel, Thank you so much for your nice review and compliments! We are happy to hear that you enjoyed your stay at Serenity. With kind regards, Urs - General Manager

Reviewed 10 November 2017 via mobile

We rented a suite villa by the water - literally. Did not try the restaurant but breakfast was a bit below for this standing. House was incredible : huge living space on first floor with great view, terrace and pool Second floor rooms are huge...More

Thank elmutchi
Response from Urs A, General Manager at Serenity Resort & Residences PhuketResponded 11 November 2017

Dear Elmutchi, Thank you so much for your review and comments and suggestions! Sincerely, Urs - General Manager

Reviewed 9 November 2017 via mobile

This place has a lot of good and some bad. It's nice that it's on the beach, but don't be fooled you can't swim on this beach, I mean you can hardly walk on it. It's dirty and smelly and during dry season it drys...More

Thank Nada G
Response from Urs A, General Manager at Serenity Resort & Residences PhuketResponded 11 November 2017

Dear Nada, Thank you very much for your review and comments! We just wish to clarify that there is actually nothing strange about the beach in front of Serenity. Just the water level in the ocean changes depending whether its high tide or low tide....More

Reviewed 29 October 2017

Down in the south of the island which is a lot more chilled out. Phuket is a bit hectic all round. It is first and foremost a beach destination so keep away from the town and shopping/office areas - not fun The south of the...More

2  Thank jensonsteve
Response from Urs A, General Manager at Serenity Resort & Residences PhuketResponded 31 October 2017

Dear Steve, Thank you so much for your nice review and comments! With kind regards, Urs - General Manager

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Restaurant
Beachfront
Room Service
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Free Parking
Room Service
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$ 65 - US$ 413 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Rawai
#3 Top resorts Hotel in Rawai
#3 Romantic Hotel in Rawai
#4 On the Beach Hotel in Rawai
#5 Luxury Hotel in Rawai
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 65 - US$ 413 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Rawai
#3 Top resorts Hotel in Rawai
#3 Romantic Hotel in Rawai
#4 On the Beach Hotel in Rawai
#5 Luxury Hotel in Rawai
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1224)
Room & Suite (502)
Pool & Beach (225)
Dining (167)
Hotel & Grounds (625)
Bathroom (40)
Family and Play Areas (3)
Questions & Answers
Ask a question
lvdanker
30 October 2017|
Answer
Response from Urs A | Property representative |
Dear Ivdanker, you cannot swim in the sea on the East coast of Phuket so its not comparable to the west coast beaches, since the water is too shallow, especially during low tide. We do, however, organize a free shuttle bus... More
1
Vote
Odai A
19 July 2017|
AnswerShow all 5 answers
Response from Urs A | Property representative |
Dear All, there is no full service spa at Serenity. We offer a massage room where guests can get a Thai, foot or oil massage but no full service spa. The next spa is located at Friendship Beach Resort, which is about 5... More
0
Votes
ps y
10 July 2017|
AnswerShow all 4 answers
Response from Urs A | Property representative |
Dear PS Y, sorry for the late reply. Our free shuttle bus to Patong and Nai Harn goes once per day either in the morning to Nai Harn or in the late afternoon to Patong on an alternate schedule. 7-Eleven convenient store... More
1
Vote
Room Tips
"Some of the basic rooms don't even offer a balcony, so be warned."
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"Our standard room wasn't ready on arrival so we ordered cocktails by the pool while we waited and was..."
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"Suite is best as it has private pools with sea view. Penthouse is also great!"
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"stunning sea-view rooms available. Some with rooftops and jacuzzis!"
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