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Although best western is located in the heart of the city , but the hotel staff and their policies are totally customer unfriendly.
1. First thing they charged more amount than what we booked on makemytrip which upon confrontation they denied.
WE didnt had any...More
Thank Gaurav G
Response from GM P, General Manager at Best Western Patong BeachResponded 2 days ago
Dear Gaurav G,
Thank you for taking the time to share your latest experience with us and the rest of the TripAdvisor community.
It is disappointing to learn that you did not enjoy your stay with us as we take big pride at the Best...More
The Best Western Patong Beach is literally the best situated hotel in the area. The hotel has an inviting lobby that is modern, sleek and has an abundance of staff to check you in or answer questions you may have about your stay. The rooms...More
2 Thank Raymond G
Response from GM P, General Manager at Best Western Patong BeachResponded 4 weeks ago
Dear Raymond G,
It was a true pleasure of having you as our guest and I would like to Thank You for the detailed review provided. Your valuable feedback is a good reminder for us to keep on exceeding our guests' expectations and to make...More
This is the 2nd time stay in this hotel. Staffs were expected to speak english well as phuket is a tourist attracting destination but what we got here was totally disappointed. Receptionist gave me an occupied room at first. It was not problem until It...More
1 Thank Ambassador815456
Response from GM P, General Manager at Best Western Patong BeachResponded 4 days ago
Dear Do H,
Thank you for taking the time to share your latest experience with us and the rest of this online community.
Needless to say that it is disappointing to learn that you experienced an issue on your returned visit. May I kindly ask...More
It's our first time to stay in this hotel. Very clean, bed comfy, staff friendly. Breakfast til' 11am. If travelling as a couple ask for extra key as you need it all the time like going to the pool or gym which is on the...More
2 Thank Lourdes W
Response from GM P, General Manager at Best Western Patong BeachResponded 1 week ago
Dear Lourdes W,
Sunny greetings from Patong Beach and Thank You very much for sharing your latest holiday impressions with us.
We are glad to hear that you made Full Use of our property including our rooftop pool and gym. It makes us very happy...More
2nd time staying here. Rooms are clean, of a good size and comfortable. Staff at front desk and breakfast always friendly and welcoming during my stays.
Rooftop pool is beautiful and happy hours 1 for 1 from 4pm to 6pm were great. Lady at the...More
Response from GM P, General Manager at Best Western Patong BeachResponded 3 weeks ago
Thank you very much for writing this "menschliche" review and we are delighted to learn that you enjoyed your stay with us ...again!
Sharing your compliments with the team has put a big smile on our faces and we will continue to strive...More