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Grand Mercure Phuket Patong

1,604 reviews
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Traveller (1630)
Room & Suite (515)
Dining (128)
Overview
  • Excellent62%
  • Very good27%
  • Average8%
  • Poor2%
  • Terrible1%
Travellers talk about
“pool access room”(109 reviews)
“chou chou”(13 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5.0 Star Hotel
All hotel details
Contact Info
Name/address in local language
Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,604)Write a Review
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741
347
96
24
12
Show reviews that mention
All reviewspool access roombubbles restaurantchou chouswim up barbangla roadstayed here for nightsthe general managermain poolacross the roadlate checkhard rockkids clubfantastic hotelsuperior roomshopping mallwelcome drinkgreat pool
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1 - 5 of 1,220 reviews
Reviewed 2 days ago

Thai are known as the kindest person in the world and the employee from the Grand Mercure are no exceptions. They are always very attentive and answer to our demands. Tour service provided by the hotel is very simple as you can directly order shows,...More

Review collected in partnership with Accorhotels.com
Thank S147XOeric
Reviewed 2 days ago

ทุกอย่างที่นี่ ดีมากๆครับ ใช้คำว่า perfect ได้เลย ตั้งแต่ก้าวแรกที่เข้าไป พนักงานให้เกียรติและดูแลเป็นอย่างดี ยิ้มแย้มแจ่มใส ทำให้เรารู้สึกไม่อึดอัด ห้องที่เข้าพักเป็นห้อง superior suite มีทุกอย่างครบครัน มินิบาร์ของเยอะมาก เอาเป็นว่า ขอบคุณทาง Grand mercure เป็นอย่างมากกับทุกๆรายละเอียด มีทั้งความสุข สนุก เรื่องเซอไพรส์ ขอบคุณพนักงานทุกคนของที่นี่ รวมไปถึงผู้บริหาร ที่ฝึกพนักงานของเค้าได้อย่างดีมาก แล้วพบกันอีกแน่นนอน / Love you Grand mercure!

1  Thank Yaigift K
Response from Valentine L, Guest Relations Manager at Grand Mercure Phuket PatongResponded 2 days ago
Google Translation

เรียน คุณ Yaigift K กราบขอบพระคุณเป็นอย่างยิ่งสำหรับความคิดเห็นและข้อเสนอแนะของท่านเกี่ยวกับการเข้าพักที่ Grand Mercure Phuket Patong ทางโรงแรมรู้สึกยินดีเป็นอย่างยิ่งที่ทราบว่าท่านพึงพอใจในบริการของเรา เราจะนำความเห็นของท่านแจ้งให้ทีมงานทราบ และมั่นใจว่าความเห็นตอบกลับนี้จะเป็นสิ่งที่ทำให้ให้ทีมงานทุกคนเพียรพยายามปรับปรุงคุณภาพการบริการอย่างต่อเนื่องตลอดไป ขอขอบพระคุณอีกครั้งที่กรุณาร่วมแบ่งปันประสบการณ์ และเราหวังว่าการมาเยี่ยมเยือนในครั้งต่อไปของท่านจะเป็นที่น่าพอใจเช่นเดียวกับที่ผ่านมา ขอแสดงความนับถือ Guest Relations Team

Reviewed 4 days ago

My wife and I stayed here from 01/07-01/10. The hotel itself is nice but our only complaint was that the hotel staff broke my wife’s $200 hair iron. We called the front desk for a transformer so my wife could use her iron. They said...More

Thank VajraTLR
Response from Sebastien T, General Manager at Grand Mercure Phuket PatongResponded 4 days ago

Dear VajraTLR, Thank you for sharing your experience with us. I am very sorry to hear about your wife's broken iron and wish you could have simply shared this concern with us directly at the hotel... it is a little more complicated now but please...More

Reviewed 4 days ago

Stayed at the Grand Mercure Phuket Patong from 9-12 Jan 2017. Was an enjoyable break. Hotel is well located, near the Patong area, full of activities. It is within walking distance to the beach. Being an Accor Platinum Member, was accorded free upgrade to the...More

Review collected in partnership with Accorhotels.com
2  Thank K3107ERRobert_L
Reviewed 5 days ago

We stayed at the Grand Mercure for a week for an important meeting/convention. The room and amenities were fine but there's quite a few things they can do to definitely improve this place. Here's a small list, among others: - room must be maintained better...More

Thank Ray_0178
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Room Service
Spa
Pool
Hotel Amenities
Children Activities (Kid / Family Friendly)
Free Parking
Room Service
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Spa
Pool
Outdoor pool
Details
Price range
US$ 101 - US$ 444 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in Patong
#4 Luxury Hotel in Patong
#4 On the Beach Hotel in Patong
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$ 101 - US$ 444 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in Patong
#4 Luxury Hotel in Patong
#4 On the Beach Hotel in Patong
Room types
Suites, Non-Smoking Rooms
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Traveller (1630)
Room & Suite (515)
Dining (128)
Pool & Beach (106)
Hotel & Grounds (1184)
Bathroom (55)
Family and Play Areas (14)
Business Centre & Event Rooms (10)
Questions & Answers
Ask a question
DionneHickey
11 January 2018|
AnswerShow all 4 answers
Response from Valentine L | Property representative |
Dear DionneHickey, Thank you very much for your question! Indeed, there is quite a lot of restaurants around the hotel which stays open until late at reasonable prices. Also, we have a 24hours Room Service available at... More
0
Votes
Regina K
8 January 2018|
AnswerShow all 2 answers
Response from Valentine L | Property representative |
Dear Regina K, Thank you very much for your question! We can indeed cater events and special occasions for that number of people. Please contact us directly and we will put you in touch with our event manager who will... More
0
Votes
Dan P
4 January 2018|
AnswerShow all 5 answers
Response from Valentine L | Property representative |
Dear Dan P, Thank you for your message! Please note that our check-in is as from 14:00 and our check-out is before 12:00. We unfortunately can't guarantee a late check-out as we are often ruining with high occupancy... More
0
Votes
Room Tips
"Choose pool facing rooms"
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"Villa for good privacy."
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"We loved our Suite on the 7th floor Totally worth it!!!!"
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"book a villa if you can"
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