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4.5
#17 of 412 hotels in Patong
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Grand Mercure Phuket Patong located just walking distance away from Patong's nightlife and the Andaman Sea, Grand Mercure Phuket Patong is a 314 room beach resort that includes suites and pool villas. Complimented with a bistro like restaurant, three unique meeting venues, a bar that boasts the largest beer selection in Phuket, fitness centre, spa and kids corner, the hotel represents a new generation of retreats combining natural beauty and cultural heritage.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Grand Mercure Phuket Patong is often celebrated for its professional service and welcoming atmosphere, providing a comfortable, family-friendly stay. While the hotel's cleanliness and amenities, including the pool and spa, receive high marks from guests, opinions on the rooms are divided, with some appreciating their cleanliness and others pointing out size and decor concerns.
Its prime location is a hit among guests for its proximity to local attractions yet peaceful environment. However, the value for money aspect receives mixed reviews, with some guests feeling the experience doesn't always match the price.
Location
Convenient
Atmosphere
Welcoming
Rooms
Mixed
Value
Expensive
Cleanliness
Pristine
Service
Attentive
Amenities
Top-notch
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Visited this hotel in Feb/March 2023 with my husband, son (19) and daughter (13). We stayed in family connecting rooms and were here for 16 nights. Firstly the hotel is beautiful, looks very grand and defo worth its 5*. Our rooms were clean, spacious and had everything we could need. Our room overlooked the pool and was on the first floor. The beds/pillows were very comfortable and the air conditioning was perfect. The housekeeping staff were brilliant and always had our room spotless with fresh bedding and towels. We had more than enough space to put our clothes away. The hotel was in an ideal spot, close to the beach and restaurants, with Bangla Rd about 10-15 min walk away. Pool was fantastic with plenty of sun loungers, never had an issue getting one. It was quite shaded though so if you are a sun worshipper you might need to move your bed about, coming from Scotland we like it as we dont see very much of it.
We had breakfast included, staff always found us a table so no queuing like some European hotels. The food was very nice and we always had a lovely breakfast, even my picky eater son. The kitchen closed at 10am but they didn't rush you out, just stopped making food at the live stations.
On check out day we used the spa for showers and kept our going home clothes in the lockers in changing rooms.
Always rate hotels on whether I would return or recommend them. On this occasion we would defo do both. We loved our time at the Grand Mercure, this is due to the wonderful staff (everyone), the food, cleanliness and location. Thank you for a wonderful family holiday.
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Date of stay: February 2023Trip type: Travelled with family
Room Tip:Difficult to find a sun lounger in sun for full day
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jutima Jamroennam, Guest Services / Front Office at Grand Mercure Phuket Patong
Responded 18 Jul 2023
Dear Shaheen, Thank you very much for this great and detailed review. We are very pleased to see you could spare a few minutes to share your family experience and eventually convince future guests to give our Property a chance to impress. Thank you for your good words about the team, food quality, cleanliness, comfortable room and convenient location. Looking forward to welcoming back again, Sincerely, Guest relations team
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In the past, we’ve experienced troubles regarding our hotel experiences, particularly in The Meritus Pelangi Beach Resort and Spa Langkawi Malaysia. However, this was definitely not the case for the Grand Mercure in Phuket Thailand. Upon arrival to this resort we were comfortably greeted by Duty manager Bond. Bond went above and beyond for myself and my family on multiple occasions throughout our stay and treated us as if we had been continuous guests at the hotel for years. We were greeted with complimentary drinks and towels upon arrival. He provided us with multiple suggestions for visits in Phuket and the hotel staff were incredible. They showed us around the hotel and all it’s amenities whilst making us feel comfortable and at home.
The hotel itself was amazing. It is located in a great area where markets, stores and food are all commonplace. The pricing of foods at the hotel was fair the breakfast buffet included a variety of options that never left u wanting for more. The hotel staff were always helpful and eager to take part in conversation. Upon arrival the front desk staff were excellent in allowing us into our rooms early and not having to wait for a certain time to refresh after a long day of traveling. The hotel also provided us with complimentary breakfast baskets as we had an early flight and wouldn’t be present for the hotels breakfast that morning which was extremely appreciated. The main and only let down was the high tea. The food, dessert and drinks provided remained the same each day and a variety was never present.
Overall, I will definitely be returning to this hotel in future when returning to Phuket. The Duty Manager Bond, the hotel staff and the hotel in itself made our stay enjoyable and provided us with great memories to take onto our future endeavors.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Apple_GMPP, Guest Relations Manager at Grand Mercure Phuket Patong
Responded 27 Jan 2020
Dear travel_Michael1, Thank you so much for taking the time to write this wonderful review and for choosing our property! Reading about your exceptional experience and the bespoke service provided by Bond and the team brings us a great smile! Thank you again for placing your trust in our hospitality; we are sincerely looking forward to pampering you again. Please feel free to contact any of us, we will be pleased to assist you with any arrangements you may need! Best regards, Apple
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This hotel is a very nice hotel. The first time we checked in we entered the building to a very beautiful sight and a yummy beverage with some nice fresh towels upon check in. Laii checked us in she was detailed and helpful. Very nice and to the point. We stayed for a bit more than a week and we had such a good time. Bond and Sixtine really impressed us with their hard work, helpfulness, enthusiasm and all around professionalism. Bond upon check in was so enthusiastic to let us know where to go and what to do and that really made us excited in turn. Sixtine was hard working, precise and just a doll all around. They both deserve a raise and recognition for people like them are what help promote and keep the hotel at a good reputation amungst many other things that are necessary.. like cleanliness. The cleaning lady for our room was sweet and she did her part in making the room feel fresh and clean everytime we had our room cleaned. This is a really good hotel that comes with a good deal and offers a 5 star experience. The spa was really nice for their massages and facials. Most of them were very sweet and accomodating. Not too forget and definitely extremely impressed by the breakfast that was literally more than breakfast. It was like all around anything you could ever think of or want for breakfast kind of breakfast with some lunch items included in as well. Everything was sooo yummmy and fresh. Bravo to the chefs. And nice job to everyone who works hard everyday to keep the hotel running. Thank you guys for a good first experience in Thailand. We will be back.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Apple_GMPP, Guest Relations Manager at Grand Mercure Phuket Patong
Responded 28 Jan 2020
Dear Anataf523, Thank you very much for this detailed and splendid review of our property. We are grateful to know you had an amazing and memorable experience at the property! There is nothing more encouraging than knowing you found yourself extremely comfortable in the resort thanks to the professionalism of our dedicated team, especially Laii, Bond and Sixtine! Again, thank you for the kind compliments you had given us. Should you wish to arrange anything special prior to your next visit, please do not hesitate to contact us directly. with Grand regards, Apple
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For location the hotel cannot be beaten its close enough to all the mightlife and beach in Patong with an area opposite that has the usual bars and stalls selling goods and some street food units. The hotel itself is tired and the bedroom and bathroom whilst on the service appreared clean when you looked deeper neither were. The room size is adequate and was OK for a 5 day stay but does lack storage space and we only had 2 hangers.. The pool area is very small and lacks sunbed space and if you didnt get down early then you struggled to find one and had to sit at the poolside tables. Service here was almost not existent until 1600 when Happy hour started. They also start setting up the restaurant buffet around 1600 whcih is by the pool and we were often made to feel we were in the way while they did this. We ate in the restaurant one night and the service was very good, the food was OK. The service in the lobby bar was also lacking with staff more interested in chatting with each other. Also lacks litle extras like nuts/snacks with drinks which you get across the road when you pay 80baht for a beer !!. The reception staff were very plesant.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Apple_GMPP, Guest Relations Manager at Grand Mercure Phuket Patong
Responded 10 Jan 2020
Dear jeremys480, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologise that we fell short on your expectations in some areas.Your helpful comments are much appreciated and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future. Best regards, Apple
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We stayed in the hotel for three nights. The rooms are clean and hygienic, but routine business hotel types. The hotel is located centrally in patong and you can visit most of the happening places in few minutes.
However, there are few things which are on the downside. Firstly, in a happening place like patong, one expects service level to be good and some guidance from the staff to tourists on the city. Instead, my experience was that nobody was interested in talking to the guests. Secondly, for the amount of money which one is paying, one expects something more than a routine business hotel. Felt there are better options in phuket for same amount of money.
Lastly, if you are from India, the hotel has no option for Indian food at all. Every time one has to walk out of the hotel for food. The good part is, there are some options nearby so you would not have to struggle a lot. However, if you are an Indian and staying, do not pick breakfast as a part of the package, as you would not have anything apart from bread, butter and juice which would be able to consume. Overall, from my side, not recommended.
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Date of stay: February 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I recently stayed one week at the Grand Mercure in Phuket and I really enjoyed my stay there. Everything about the hotel is absolutely first class from the room and pool to the breakfast buffet in the morning but what is really special about the hotel is the professional and helpful staff. Everyone working there, from the maids to the receptionists and bellmen, do everything they can to make your stay a memorable one; you are definitely treated like a VIP by everyone.
I stayed in a pool access room and the room had every amenity, the wifi connection was great and there was a HDMI wall connection for viewing programs from your laptop to the TV in the room. The breakfast buffet had fresh coffee and eggs made to order and a selection of many fruits, pastries, and Thai dishes for breakfast that was amazing. The location is also excellent with Patong Beach and many restaurants within easy walking distance. This is one hotel that checks all of the right boxes.
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Date of stay: December 2020
Value
Service
Sleep Quality
Room Tip:I had a pool access room. It was spacious and close to the hotel lobby and breakfast buffet.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jutima Jamroennam, Guest Services / Front Office at Grand Mercure Phuket Patong
Responded 13 Dec 2020
Dear 77SamS, Thank you very much for such a wonderful review. We are pleased you enjoyed every bits of your stay, in the Deluxe Pool access rooms and satisfied with staff's dedication and very attentive service. Also, we appreciate with your kind note about the breakfast and overall food selection and quality. Once again, thank you for your time and for choosing Grand Mercure Phuket Patong! with Grand regards, Apple
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Beautiful hotel in a great location. Rooms are modern and clean. Breakfast was also great and what I appreciated was all the halal food items there were clear signs and the restaurant manager confirmed with me they don’t cross contaminate. This hotel dropped stars for me is because on the first day of checking in one of the staff member accused me of lying. I had booked 2 twin rooms for 4 adults and the hotel was super busy and I don’t think they realised that they had over booked or something. So their was a guy and a lady checking us in the lady checking us in the lady was friendly the guy was so frustrated and rude. I had told him I had booked two twins he’s like no you didn’t you booked king and that they’re fully booked etc and I should’ve booked the right room. Then when I went on my app on booking.com and it clearly showed 2 rooms with twin beds he just went quiet not even an apology then he got 2 twin rooms for us. So it wasn’t that hard to do then why be so difficult about it and why accuse me of lying. I really didn’t appreciate this from that front of house staff. Other than him other staff were friendly here
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Date of stay: February 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jutima Jamroennam, Guest Services / Front Office at Grand Mercure Phuket Patong
Responded 14 Feb 2023
Dear Tripntreatsuk Thank you very much for sharing your stay experience with us! We are pleased to hear you were satisfied with the convenient location of our property and enjoyed the breakfast. Yet, we are really sorry that you had unpleasant check in experience and service of front office staff. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Hope you will give us a second chance and visit us again the future. We remain at your entire disposition shall you need any assistance. with Grand regards, Guest relations team
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We are staying here and got 2 days left of our stay. Dara and Sar are great staff. Hotel is def not a five star but a great 4 star. I have stayed at other mercure hotels and some are hit and miss. We were not disappointed with the pool entry room it’s small but very clean and convenient plus the terrace is big enough for loungers and tbh we spent most of our time dipping in the pool and enjoying our terrace so really only used the room to sleep. Think TV could improve only one movie channel in English perhaps a Hindi movie channel?. We used the spa and that was good but v pricey at 11000 baht and felt a bit rushed. But there are really good options just near the hotel that are v convenient and clean. We are loving our stay because it’s relaxing but I think we have stayed at more welcoming resorts in Thailand even Phuket and where you get a bit more for the money you pay. The location is excellent 5 mins to the beach and minutes from lovely restaurants and shopping. Breakfast is good with Asian and European choices. Great halal choices too. Ate at Bubbles one evening food was good and not unreasonable in price. But there are restaurants galore within five minutes walk the hotel is very well located. Would recommend but don’t expect 5 star it’s an amazing hotel nonetheless
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Date of stay: May 2022Trip type: Travelled as a couple
Room Tip:Pool entry rooms are vvv worth it
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jutima Jamroennam, Guest Services / Front Office at Grand Mercure Phuket Patong
Responded 17 Aug 2022
Dear Ruby S Many thanks for this very kind review of our property and recommending us. We are delighted to hear you satisfied with almost aspects we stand for such as room cleanliness, convenient location and the breakfast. We appreciate your constructive comment regarding TV channels and will share among our team for further improvement. We hope to have the chance welcoming you back here soon! Best regards, Guest relations team
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I travel a lot in the world, especially in Asia I have been attending this hotel for several years. It is perfectly maintained and the benefits are largely at the height of what you can expect from an institution of this level. The staff is always present, effective, discreet and capable of meeting all your expectations. A special mention for its director who is always available for his clients. The rooms are large, clean and very comfortable. Very close to Patong Beach, but enjoying an exceptional calm. The huge pool only adds to the pleasure of stay. The breakfast is exceptional. Delicious restaurants offer a varied choice of Asian and European cuisines. If you want a very good hotel with excellent value for money you can come there without hesitation. Certainly one of the best choices to do in Phuket.
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Review collected in partnership with Accorhotels.com
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jutima Jamroennam, Guest Services / Front Office at Grand Mercure Phuket Patong
Responded 24 Nov 2021
Dear touch06 Thank you for choosing our hotel and for taking your time to write a review! We are very glad to hear you enjoyed your stay here with us. Our hotel aims to provide the best and most unique experience for our lovely guests. We work hard to exceed your expectations. It is always our pleasure to make sure our guests receive the best services from us, as well as to give them a welcome feeling in our hotel. Thank you once again for choosing Grand Mercure and hope to see you again in Phuket soon! with Grand Regards, Guest relations team
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Highly recommend for workation and vacation!!! ⭐️⭐️⭐️⭐️⭐️
We spent 3 nights in a superior suite during our workation trip. The room is very spacious with a pantry, dining table, living area, a balcony, and a workstation. The internet connection was very stable. Our VDO conference ran very smoothly without any trouble. The room functions and amenities were perfect. We could say that even though we worked for the whole day but thanks to the atmosphere and ambience here that made us feel relaxed just like a vacation.
There are a wide selection of food and drink during the breakfast. What impressed me the most was the cold pressed juice station. The juices are freshly made e.g. green apple, ginger, carrot, watermelon, beetroot, etc. They are high quality like what we could get from a great juice bar. The local food and thai desserts can be found also e.g. หมี่หุ้นแกงปู ปาท่องโก๋ ขนมใส่ไส้ ข้าวต้มมัด. And do not miss Thai Iced Tea here. The taste is very authentic!! 👍
The hotel is in a very good location. At night, we walked to experience Patong vibe which is very lively and relaxed. Finally we ended up playing pool in the lobby bar. The price of the wine and dessert served at the bar were very reasonable. We had white wine and cheese cake. They are all great!
The service here was impeccable. The staffs were well trained with great service mind. We used a lot of room service during our stay. Even though I had a few special requests e.g. less salty, separate drink and ice, no sugar and replace with sweeteners, etc. The orders were all correct!! 🙂
We will definitely come back again!!
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Date of stay: April 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jutima Jamroennam, Guest Services / Front Office at Grand Mercure Phuket Patong
Responded 19 Apr 2022
Dear prettyjourney Thank you very much for such a detail and generous review. We are super delighted to hear you had wonderful stay in our suite and enjoyed many aspects of our property, such as atmosphere, internet connection, variety of breakfast... We are also super proud of both the team and resort and it is always nice to hear we our guests feel the same way :) We appreciate the high recommendation and delighted to know you will be back with us. When you are heading back please let us know so we can ensure all is in readiness for you!. with Grand regards, Guest relations team
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Hello, please kindly email your special preference to our team and we will do our best to accommodate your request.
Looking forward to welcome you to our property.
There are more places to choose from in the Patong area.
PRICE RANGE
₹11,285 - ₹21,636 (Based on Average Rates for a Standard Room)
LOCATION
ThailandPhuketKathuPatong
NUMBER OF ROOMS
314
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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