Good and clean hotel, perfect location and good breakfast. The hotel has very helpful and welcoming staff. Unlike other hotels they are extremely helpful in providing information for short trips and their rates are more competitive than other providers or the market rates. They were so mindful to even pack breakfast for us during our very early checkout at 4 am due to rescheduling of our flight.
My first time to Phuket. Stayed at this hotel for 7 nights. Stayed in a superior room - which was more than spacious, clean and neat. Breakfast is basic (but better than Continental type). They have an egg station (omelettes etc), noodles section, indian section (dhal, rice , curry for breakfast). I’ve ordered room service- and their menu is varied and good. There are two pools and a spa. Staff is always friendly. Patong Beach is a 10 min walk. Bangla Street is about 15-20 min walk. I preferred to walk rather than tuk tuk or taxi. There’s a lot of restaurants to dine at …so one doesn’t have to worry about lunch or supper. Overall my stay at the hotel was very pleasant. Good value for money.
After I extended my trip in Phuket, I stayed at the Deevana Patong Resort & Spa. I booked a Superior Room with garden view and after a small issue with the A/C (loud noises) they send a facility manager to take care, which he did. Unfortunately, the rooms have a connection door. The walls are already paper thin and you can hear your neighbors clearly - the connection door makes it even worse. It felt like they sit with me in my room. After complaining to front desk, they relocated me to another room without a connection door. Then I had guests next to me who didn't close the door - and when you do that, the electric lock makes a constant beeping sound. This went on all day and even at midnight. I tried to talk to the guests, but they weren't much interested in what I said. So I complained again to the front desk. They offered me to relocate again to the deluxe rooms on the next day, which I accepted. (After beeping at midnight and 4 o'clock at night from my next door neighbors.) From then on, everything was perfect. Thanks to the outstanding service from the front desk. Deluxe Room was spacious and clean. Lovely view to the pool. Rooms getting cleaned every day. The location of the Hotel is, in my opinion, perfect. A bit away from the hustle and bustle from Bangla Road - but not too far. 15 min by foot - 2-3 min by scooter taxi. Patong Beach also 15 min away. And all around the Hotels are Restaurants, Massagesalons, 7-Eleven, Laundry - Whatever you need. Can recommend Smile Restaurant. Service: Outstanding. They listened to my complaints and acted. At the buffet, they were quick. The fresh Omelette was nice. Coffee was good. All in all: The first day I wanted to change location, but Staff made everything they could to help me. After all, they are not responsible for the stupidity of the guests. I would come back.…
Lovely. Clean. Very friendly and helpful staff. Good value. 10/10 Breakfast was very nice, did not try for lunch or dinner. No real bar area for the evening, could be my only criticism, which I’m only including as the word count
We had the pleasure of staying here in March. We stayed in a deluxe room which overlooked the lovely swimming pool. Staff were extremely helpful. The hotel is located near all the main attractions but away from all the hussle and bustle. Always plenty of sun loungers, grounds are clean and tidy. Look forward to visiting again
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