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Cheaper
Average
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About
4.5
#3 of 44 resorts in Patong
Location
Cleanliness
Service
Value
Step into tranquillity when you check in to DoubleTree by Hilton Phuket Banthai Resort. Set in the heart of Patong, directly opposite the white sandy beach and turquoise waters of the Andaman Sea, we offer close proximity to the lively local area while providing a calming retreat from the hustle and bustle. Explore local markets, shopping malls, and the famous Patong nightlife, or relax inside and soak up the soothing resort ambience. Feel welcomed with a warm DoubleTree Chocolate Chip Cookie upon arrival, then relax in your spacious room or suite. All rooms offer a private balcony or terrace area overlooking lush tropical gardens and one of the three hotel pools. Leisure options abound at DoubleTree by Hilton Phuket Banthai Resort. Enjoy a workout in our 24/7 fitness center, or take a dip in one of three outdoor pools, featuring swim-up bars with submerged seating. Our hotel in Patong offers great dining options. Enjoy the freshest seafood and local Thai and international cuisine at Port Restaurant, or chill at the beachfront Beer Bar with an ice-cold beer. Unwind at Lobby Bar with light snacks and handcrafted cocktails, or dine in the comfort of your room with 24/7 in-room dining.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Nestled near the lively Patong Beach, DoubleTree by Hilton Phuket Banthai Resort is celebrated for its prime location, offering guests a serene escape amidst vibrant nightlife and local attractions. The resort's rooms, ranging from cozy to ample spaces, are updated, clean, and equipped with modern conveniences, although a few guests suggest there's room for further enhancements. Reviewers consistently commend the attentive and professional staff, contributing to the resort's warm and inviting atmosphere, which is further enlivened by excellent live music.
The spotless environment, value-driven dining, and drink options, including popular happy hour deals, are also among the aspects that guests frequently laud. Despite some feedback for cleanliness refinement in amenities, the overall array of offerings and the exceptional service tend to leave travelers with a memorable and enjoyable stay.
Location
Central
Atmosphere
Welcoming
Rooms
Modern
Value
Reasonable
Cleanliness
Spotless
Service
Attentive
Amenities
Top-notch
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Great atmosphere & sensational location, right opposite the beach and few steps away from Bangla Road! Top notch bars concept and restaurant, will certainly return next year! Thank you team Double Tree Banthai
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Date of stay: October 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DoubleTree by Hilton Phuket Banthai Resort, Marketing at DoubleTree by Hilton Phuket Banthai Resort
Responded 28 Dec 2023
Dear Khun JoffreyCascella, Thank you for sharing your kind feedback with us following your stay at our hotel. It is so rewarding for the team to be reminded of the positive impact their wonderful service has on our guests' experiences at the hotel, as they always endeavor to make it the best possible. We look forward to welcoming you back to our hotel in the not-too-distant future! We hope to see you return again soon! Best Regards, DoubleTree by Hilton Phuket Banthai Resort
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Receptionists speak excellent English and are very friendly.
The pools and the pools bar were very excellent. Just a perfect way to start the day.
The decoration was outstanding, simple but also elegant and very appropriate for a beach front hotel.
The room was beautify decorated and had a nice size and the bed was comfortable.
A small downside was that the TV was not centered according to the bed, witch is a bit annoying. But a BIG positive was that they had the RTP Internacional TV channel and being a Portuguese couple that was a very nice touch. Something that not all internacional hotels have or think about.
The only considerable downside was the bathroom that was a bit outdated and it only had a shower. Not a shower and a bathtub as a lot of hotels have.
The room was very quiet, even during the day and the air conditioning worked perfectly and was not very noisy during the night.
We only had breakfast one of the days we stayed in the hotel and it was expensive considering that outside the hotel you have great and much cheaper places to eat.
Very clean hotel with everything well put together. Housekeeping does an excellent job.
Overall a very good choice in Phuket if you want to stay in the Patong beach area. Will probably stay again on the next visit.
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Date of stay: February 2020
Rooms
Cleanliness
Service
Room Tip:Go for a Premium Double/Twin Room, the decoration it's worth the extra money.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DTBanthaiPhuket, General Manager at DoubleTree by Hilton Phuket Banthai Resort
Responded 16 Mar 2020
Dear Ms. JoeleNicole , Thank you for recently staying with us and for sharing your stay experience subsequent to your recent visit to DoubleTree by Hilton Phuket Banthai Resort. I am very happy to hear that you have enjoyed your stay and were satisfied with the service and facilities provided by us. Your positive feedback is much appreciated. It is truly an encouragement for us as we try to achieve even higher standards of service in order to exceed our valuable guests' expectation. With respect to your suggestions, your feedback have been addressed our teams so that we review our arrangements and take the necessary action to enhance our valued guest’s experience. Once again, thank you for staying with us and looking forward to welcoming you to the DoubleTree by Hilton Phuket Banthai Resort as our valued guest in the near future. Kind regards, Tim Tate General Manager DoubleTree by Hilton Phuket Banthai Resort Tim.Tate@hilton.com T +66 76 340 850
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We stayed at the Banthai for three nights and had a great time. We stayed in a King Premium Poolside room which gave us easy access to the pool and a terrace and two sun loungers outside the room, the sun loungers weren't exclusively for our use but we did secure them each day of our stay - no need to upgrade to King Premium Pool Access.
The location of this hotel could not be better, close enough to the action and far enough away for some peace and quiet. The hotel happy hour was good, as was the restaurant - we had dinner there one night and it was perfectly fine. Breakfast is buffet style with a good choice and a lovely seating area, you really feel the holiday mood with the blue and white decor.
Every member of staff who we came across was lovely, and keen to make sure we had everything we needed.
If we were ever back in Patong Beach then we would definitely stay again.
Thank you Banthai and for the Doubletree Cookies at check in.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DTBanthaiPhuket, General Manager at DoubleTree by Hilton Phuket Banthai Resort
Responded 1 Mar 2020
Dear Mr. Stushy2016, Thank you for recently staying with us and for sharing your stay experience subsequent to your recent visit to DoubleTree by Hilton Phuket Banthai Resort. I shall share your good feedback with our team. This will encourage us as we try to achieve even higher standards of service and product offer, thereby striving to exceed our valued guests' expectation. Your detailed feedback will be shared with all concerned so that we are aware of your appreciation and constructive suggestions. Once again, thank you for staying with us and looking forward to welcoming you to the DoubleTree by Hilton Phuket Banthai Resort as our valued guest in the near future. Kind regards, Tim Tate General Manager DoubleTree by Hilton Phuket Banthai Resort Tim.Tate@hilton.com T +66 76 340 850
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We check-in at Doubletree by Hilton Banthai early this year in January and stay there for about 2 month.
The location of this property is exceptional as it is at walking distance to convenience store such as Watson and Family Mart as well as many restaurants and Loy Rimlay Market by the beach right in front of the hotel.
We were so grateful during our stay as we were warmly welcome by all staffs. Thank you to Brianne and Sam for their sincere hospitality with great care throughout our stay, make us feel safely at home during day time and night time while we were staying in our Suite.
Our Suite was quite large with separate livingroom and bedroom, as all furnitures, amenities and facilities was all practical to use with plenty of space, as well as the layout of room was convenient and confortable to live in.
We would also would like to send our warm appreciation and thanks to June, Jasmine, Ketty and Timmy for their wonderful service at The Port day and night, who were attentive and friendly throughout our long journey at Doubletree. Always enjoy the small coversation with them all and how passionate they are in their work after 10 or 30 years working in this hotel.
Finally, it was our pleasure to meet Mr. Nitin and Ms. Joy who always assisted us with kindness during our stay, always making sure our stay was ok.
The breakfast was delicious with tasty pastries and a great selection of yummy thai and international dishes especially the fried egg with rice, omelet, fresh salad, muffins and the healthy granola were some of our favorite breakfast selection 👍🏻
Dining at The Port was also a memorable experience as we highly recommend the Fish Wrap dish, Vietnamese Spring Rolls and their Pizza which were our top 3 best favorite dishes!😋 Moreover, we also have a memorable time tasting the cocktail and mocktail drink selection which was also excellent with cozy outdoor or indoor atmosphere.
In addition, we would definitely recommend this place for leisure or business purpose as well as it is a suitable hotel for couple or family since it has 3 large swimming pool, opposite to famous Patong beach, and so a perfect location if you want to stay in Patong.
Finally we would like to thank you to all the staffs at Doubletree by Hilton Banthai for your friendly and amazing hospitality making our 2 months in Phuket a memorable lifetime souvenir, always making us feel safely at home. 😊🌄
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Date of stay: March 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DoubleTree by Hilton Phuket Banthai Resort, General Manager at DoubleTree by Hilton Phuket Banthai Resort
Responded 17 Mar 2021
Dear MrandMrslaHotel , Thank you for recently staying with us and for sharing your stay experience subsequent to your recent visit to DoubleTree by Hilton Phuket Banthai Resort. I was pleased to hear of your enjoyable and memorable stay experience as our long stay guests at our hotel. All the details of your compliments will be shared with Khun Brianne, Khun Sam, Khun June, Khun Jasmine, Khun Ketty, Khun Timmy, Khun Nitin, Khun Joy, and our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for staying with us and looking forward to welcoming you to the DoubleTree by Hilton Phuket Banthai Resort as our valued guest in the near future. Kind regards, Tim Tate Cluster General Manager DoubleTree by Hilton Phuket Banthai Resort Tim.Tate@hilton.com T +66 76 340 850
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Had an excellent stay in March of 2020 and from the time of arrival and the greeting I got set me up for a fantastic stay. I’m a Diamond member and I was upgraded to swim up room as hotels still at low capacity and was an excellent experience to open slider and chill out and slip into the pool at anytime, room is very week organized with a huge bathroom that can open to the room. Hotel breakfast and the staff over seeing was great and enjoyed that each morning, great baked goods from onsite bakery, which looks like would be open in busier times, was also invited to the beach restaurant that I enjoyed a drink at and great vibe. Great location right on the small frontage beach road and near by to many restaurants and bars, I loved walking out to the beach for a morning swim and back for a swim in the pool. Staff members were great at any moment I had interaction with them a well organized and managed hotel.
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Date of stay: May 2021Trip type: Travelled solo
Room Tip:Easy parking if you have a rental car for exploring and the swim up rooms are fantastic.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DoubleTree by Hilton Phuket Banthai Resort, General Manager at DoubleTree by Hilton Phuket Banthai Resort
Responded 13 Apr 2022
Dear Mr. Kellymon , Thank you for recently visiting us and for sharing your experience subsequent to your recent visit to DoubleTree by Hilton Phuket Banthai Resort. As an Honors Diamond member you are a very valuable guest to us and we thank you for your loyalty to Hilton. I shall share your good feedback with all the team. This will encourage us as we try to achieve even higher standards of service and product offer, thereby striving to exceed our valued guests' expectation. Your detailed feedback will be shared with all concerned so that we are aware of your appreciation and constructive suggestions. Once again, thank you for staying with us and looking forward to welcoming you to the DoubleTree by Hilton Phuket Banthai Resort as our valued guest in the near future. Kind regards, Tim Tate General Manager DoubleTree by Hilton Phuket Banthai Resort Tim.Tate@hilton.com T +66 76 340 850
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I do really like the doubletree brand and I can see why people are saying it falls short, I think they're still going through some teething issues. The bed was amazing, great location, staff were friendly and the room was generally very clean and solid.
But for the premium they're charging compared to similar properties in the area, there were some areas that really fell short;
1. I kept getting offered an upgrade for a discounted price but as I wanted to think about it they kept increasing the price. 500 THB a night when I made the booking (the day before my stay), then 800 at check in, then 1700 the next morning.
Meanwhile, online I could have booked the room for about 300 THB more per night than what I had originally paid...
I didn't really understand why they pushed this, but kept changing the price it just seemed weird to make this offer so inconsistently.
Secondly, I couldn't plug my own device into TV in the room. You have no way of accessing the HDMI port at the back (unless you have small hands and unplug the hotels system, however I don't know if they'd advise to do this) - I specifically asked the staff about being able to plug it in and they told me it wasn't possible. If the price was half I wouldn't mention it but when you are charging a premium and are pushing a 'make it right' slogan, to be unable to plug in your own entertainment in a hotel room (which in all my years of travel I've never experienced even in very cheap hotels) is completely unacceptable.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Doubletree is the perfect location for a New Year's vacation - 1 block from Patong Beach, 10 minutes to Bangla Road..., basically walking distance to a number of sites in Patong.
My room faced the pool - a great view, but a bit loud during the day - understandable because of the holidays. I actually preferred the pool (and pool bar) over Patong Beach during the daytime. The breakfast buffet was very good, a great meal to start the day. Friendly staff, too. I look forward to returning.
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Date of stay: January 2020
Location
Cleanliness
Service
Room Tip:A room facing one of the pools
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DTBanthaiPhuket, General Manager at DoubleTree by Hilton Phuket Banthai Resort
Responded 25 Feb 2020
Dear Cameron S , Thank you for recently staying with us and for sharing your stay experience at the DoubleTree by Hilton Phuket Banthai Resort. I was delighted that you found our location to be convenient and accessible to the famous nightlife attractions like Bangla Road on Patong Beach. Thank you for your continued support to our property. It was a pleasure to have you stay with us and we look forward to the opportunity to welcome you back to the DoubleTree by Hilton Phuket Banthai Resort again in the near future. Kind regards, Tim Tate General Manager DoubleTree by Hilton Phuket Banthai Resort Tim.Tate@hilton.com T +66 76 340 850
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I booked the hotel because of the location and loyalty of Double Tree's brand name. However, this Banthai Resort is below my expectation. The room cleanliness is good, and the staffs are very helpful also. However, the property is too old, and therefore the facilities inside the guest room is not meeting my expectation compare with other Double Tree hotels in other country. 1) The electric plug/suis is loosen and seems like will damage at any time. 2) The housekeeping did not clear the trash in the dusbin every day. 3) The basin in pantry is blocked. 4) The housekeeping did not replenish the shampoo / shower cap during our check in.
I will still continue to book Double Tree Hotel in other places, however, i will re-consider to come back Banthai Resort on my next visit to Phuket.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had a very nice vacation in DoubleTree by Hilton. The service was excellent and all the staff are very nice working as a team! We especially like the Duty Manager, Brianne and Front Office Manager, Sunisa for all of their help and for always having a smile and being so kind. We will definitely recommend this hotel to our friends and family. Only one suggestion will be for the washrooms, please have the hoses available as this is a very important part for our culture. We will be back!
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DTBanthaiPhuket, General Manager at DoubleTree by Hilton Phuket Banthai Resort
Responded 1 Mar 2020
Dear Fowziahb , Thank you for recently staying with us and for sharing your stay experience subsequent to your recent visit to DoubleTree by Hilton Phuket Banthai Resort. While we strive hard to exceed the expectations of our guests, it is always a delight to receive such positive comment on fantastic service delivered by Khun Brianne, Khun Sunisa, and the rest of team. Your comments will be shared with them and our entire team and serve as a great motivator as we try to achieve even higher standards of service, thereby striving to exceed our valued guests' expectation. Once again, thank you for staying with us and looking forward to welcoming you to the DoubleTree by Hilton Phuket Banthai Resort as our valued guest in the near future. Kind regards, Tim Tate General Manager DoubleTree by Hilton Phuket Banthai Resort Tim.Tate@hilton.com T +66 76 340 850
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I’ve reached day 7 of what will be a 14 day stay at the DoubleTree, coming as a part of the Phuket sandbox reopening. Located just across the street from Patong beach, I couldn’t be happier with my choice to stay at the DoubleTree.
As a Marriott Bonvoy Titanium member I had originally booked a Marriott brand hotel, but due to some communication snafus with them, at the last minute I contacted the DoubleTree about changing to their hotel. Thanks to Nitin’s responsiveness on WhatsApp, within 30 minutes I had booked the hotel, received the required documents, uploaded everything to the Thai COE website, was approved and flying to Phuket 48 hours later.
The DoubleTree has gone out of their way to successfully deal with frequently changing Phuket sandbox rules. They organized my taxi pickup at the airport, the required Covid tests, the daily scanning of a QR code on guests’ phones - and did it all with a smile. They have done a great job of moving from a hotel with just a handful of pre sandbox guests, to one in which occupancy is rapidly increasing each day. Except for a brief stop at the desk each day for a required temperature scan, this feels just like a normal Phuket holiday.
I’ve enjoyed the morning breakfasts, dinners at The Port restaurant, and drinks on the balcony of my room. My room is on the smaller side, but it is fresh, well furnished and efficiently serviced each day by the housekeeping staff. There has been sufficient free parking, and it’s within walking distance of several Patong beach restaurants.
Thanks DoubleTree, for giving this sandbox tourist a 14 day home away from home.
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Date of stay: July 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DoubleTree by Hilton Phuket Banthai Resort, General Manager at DoubleTree by Hilton Phuket Banthai Resort
Responded 11 Jul 2021
Dear Mr. phuket_df , Thank you for recently staying with us and for sharing your stay experience subsequent to your recent visit to DoubleTree by Hilton Phuket Banthai Resort. I was delighted to be able to read your comments about your recent stay capturing your positive impression on the services of our Team Members. All the details of your compliments will be shared with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for staying with us and looking forward to welcoming you to the DoubleTree by Hilton Phuket Banthai Resort as our valued guest in the near future. Kind regards, Tim Tate Cluster General Manager DoubleTree by Hilton Phuket Banthai Resort Tim.Tate@hilton.com T +66 76 340 850
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The difference is size of the room and amenities, area in main building. The pool is conveniently located middle of the building, which is a big pool, most of the balconies are having pool view, there is a bar and ground floor rooms are very access to pool, I guess if you like close to pool, ykae ground floor room.
There are tables outside in front of the breakfast restaurant, but only a limited number of them. They’re away from the outdoor dining decks, so kept somewhat separate from the rest of the diners
Hi,
The deposit is 1000 thai bhat per night staying there. The breakfast is morning 7 to 10.30 and is good. As per my suggestion deposit it cash and take it back cash when you leave rather than swiping your card.
What i did was did not pay any deposit as they said it was for the mini bar. I got the mini bar removed and paid no deposit, do try that.
trust that helped.
Have a great trip !
Warm Regards,
Rajul
There are more places to choose from in the Patong area.
PRICE RANGE
₹10,429 - ₹15,728 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
banthai beach hotel patong, banthai beach resort and spa
FORMERLY KNOWN AS
Banthai Beach Resort & Spa
LOCATION
ThailandPhuketKathuPatong
NUMBER OF ROOMS
290
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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