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The ASHLEE Heights Patong Hotel & Suites

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The ASHLEE Heights Patong Hotel & Suites
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443 Reviews from our TripAdvisor Community

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There are newer reviews for The ASHLEE Heights Patong Hotel & Suites
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Showing 332: English reviews
Reviewed 11 December 2015

The ASHLEE Heights Patong Hotel & Suites has what we were expecting of a good hotel. Our triple premier room was very clean and spacious enough for the 3 of us. Room was also well equipped. Our room had a mountain view from the small balcony. Location wise, the hotel is about 10-15 minutes walk to Jungceylon mall and away...

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Helpful?
1Thank missymizah
Gan S, Менеджер по обслуживанию клиентов at The ASHLEE Heights Patong Hotel & Suites, responded to this review

Dear missymizah, thank you so much for such a great and detailed review about your recent stay at The Ashlee Heights Patong Hotel. We are very happy to learn that our location, room, service and facilities were to your liking. We hope to welcome your future stays at our hotel. Thank you for recommendation. Kind Regards, Julia Guest Relations Manager

Mumbai, India
Reviewed 9 December 2015

Stay at ASHLEE Heights gave a beautiful start to our special moments. Its location is very good.I had been to many hotels throughout my life but this hotel was the best experience I ever had by far. The staff is extremely friendly and having a great level of integrity and are pleased by service their guests.Services Is Very Good in...

Review collected in partnership with this hotel
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Helpful?
1Thank Sandeep S
Gan S, Менеджер по обслуживанию клиентов at The ASHLEE Heights Patong Hotel & Suites, responded to this review

Dear Sandeep S, its our biggest reward - to receive such a positive reviews and praise for our service and hotel. We are very glad to learn that we could make your holiday and stay at The ASHLEE Heights such a pleasant and memorable experience. Thank you for all your comments with regards to our location, great staff and service....

Mumbai
Reviewed 3 December 2015

Spacious rooms..friendly and helpfull staff..walking distance from patong beach road.... Can have more veg. Options in breakfast..overall superb experience......thanks to Dpaul for booking the Ashlee heights hotel

Review collected in partnership with this hotel
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Helpful?
Thank jayant_lalan
Gan S, Менеджер по обслуживанию клиентов at The ASHLEE Heights Patong Hotel & Suites, responded to this review

Dear jayant_lalan, Welcome to TripAdvisor and big thank you for the review on your recent stay with us at The ASHLEE Heights Patong Hotel & Suites. We are glad you liked the location, helpful staff and spacious room. We hope to see you and your family again next time you are in Phuket! Kind Regards, Julia Guest Relations Manager

mumbai
Reviewed 3 December 2015

very co op staff nice location ,rooms ,amenities,i liked to stay there again would like to say thanks to all the staff specially nino for there co op nice swimming pool on roof top nice view from balcony

Review collected in partnership with this hotel
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Helpful?
Thank ghagrevinod
Gan S, Менеджер по обслуживанию клиентов at The ASHLEE Heights Patong Hotel & Suites, responded to this review

Dear ghagrevinod, thank you for nice review and rating on TripAdvisor. We are very glad to learnt that your stay was so nice and enjoyable. Thanks for mention of our friendly and welcoming staff! We hope you will choose The Ashlee Heights Patong Hotel next time you are in Phuket. Best Regards, Julia Guest Relations Manager

Cairo, Egypt
Reviewed 26 November 2015 via mobile

Well, the hotel looks good but its a 3 stars not 4 by any mean! I booked a superior room for 4 days and here are the comments Bad things: 1. Bathroom door never closed and had some kind of unclean wax in the corners 2. Bath tub had no curtain so everytime i showered the bathroom is all covered...

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Helpful?
4Thank izohdy
Gan S, Менеджер по обслуживанию клиентов at The ASHLEE Heights Patong Hotel & Suites, responded to this review

Dear Rzal_R, thank you for the review on your recent stay with us. We really appreciate all your comments as it help us to improve our service. However, let me give some comments. We have a daily cleaning service, no need to worry about splashes on the floor or 2 towels per person, maid will change it daily. WiFi indeed...

Reviewed 21 November 2015

It our 3rd time to visiting Phuket and stayed here for 5D4N and couldn’t have been more pleased! The staffs were friendly and helpful as soon as we arrived, the room was spacious and we absolutely loved the pool side view. Positive point: • The breakfast was good and they have omelets/eggs/pancake counter right in front of you which we...

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Helpful?
1Thank Rzal_R
Gan S, Менеджер по обслуживанию клиентов at The ASHLEE Heights Patong Hotel & Suites, responded to this review

Dear Rzal_R, thank you for such a detailed review regarding your recent stay with us at The ASHLEE Heights Patong Hotel. We really appreciate it, as all your comments could help our future guests to plan their trip. And also it is valuable for us as we can improve our service to meet guests' satisfaction. We are glad that overall...

Bengaluru, India
Reviewed 18 November 2015

stayed recently in nov 15 here - except for the room, everything else is pathetic. first of all, very unfriendly front desk - need a lesson or two on hospitality. they lack what is the basic requirement for someone in hospitality industry - friendly attitude, warmth and a smile. didn't find the staff friendly at all except for a few...

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Helpful?
Thank Sneashpai
Gan S, Менеджер по обслуживанию клиентов at The ASHLEE Heights Patong Hotel & Suites, responded to this review

Dear Sneashpai, thank you for review via TripAdvisor. Please accept my sincere apology if the service you've received at the front desk was not up to a standard. However, we hope you will give us another chance and choose our hotel for your next stay in Phuket. Julia Guest Relations Manager

Norfolk, Virginia
Reviewed 17 November 2015 via mobile

I booked the Ashlee Heights thinking I was getting a good bargain but it turned out to be nothing but a headache. The hotel is more like a 2 star hotel with an okay lobby. When I checked in the room I knew I couldn't stay because there were too many visible problems. The bed was hard as rocks, the...

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Helpful?
Thank AB90USA
Gan S, Менеджер по обслуживанию клиентов at The ASHLEE Heights Patong Hotel & Suites, responded to this review

Dear AB90USA, Greetings from the ASHLEE Heights Patong Hotel. We were really upset reading your negative comments about the room and facilities. However, when you came to talk to me, the only comment i've got from you was "the room is not modern" and you don't want to stay there. I did offered you to see other rooms, and i...

Red Deer, Alberta
Reviewed 15 November 2015

It was a nice stay. It was a bit pricier than some other hotels and looking back we could have had the same experience for less but we're talking about 5-10$ Canadian difference so no big deal. Pool was nice, restaurant was good, staff was beyond friendly and always have u extra water or coffee if need be. They did...

Review collected in partnership with this hotel
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Helpful?
Thank dave_barth
Gan S, Менеджер по обслуживанию клиентов at The ASHLEE Heights Patong Hotel & Suites, responded to this review

Dear Dave_barth, thank you for sharing your experience on your recent stay with us. We are glad to hear that overall you had a comfortable and enjoyable stay with us at The ASHLEE Heights Patong Hotel. Im glad that situation during check-out hasn't darken your experience, however please accept our sincere apology for any misunderstanding and our mistake. We hope...

Singapore
Reviewed 11 November 2015

Overall i think this is a really nice hotel to stay in as room is big and afforadble. However, i think the service need to be improved. What anger us is that, the counter staff made us pay for a packet of peanut which we didn't eat. When we realize during the first day that we were charge, we spoke...

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Helpful?
Thank siying496
Gan S, Менеджер по связям с общественностью at The ASHLEE Heights Patong Hotel & Suites, responded to this review

Dear Siying496, thank you for staying with us at The ASHLEE Heights Patong Hotel. Please accept my sincere apology for the unpleasant and unacceptable situation happened during your check-out. I appreciate you bringing it to our attention. We will check it with the staff and make sure it will never happen again. We hope you will give us another chance...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
Official Description (provided by the hotel)
The Ashlee Heights Patong Hotel and Suites located in the island of Phuket, on Phang Mueng Sai Kor Road. It is a leisurely 15 minute walk to the beach and waterfront promenade and also within walking distance are a number of ethnic restaurants & pubs. The hotel is small and cozy with a total of 77 rooms with some having a mountain view. ... more   less 

Additional Information about The ASHLEE Heights Patong Hotel & Suites

Address: 160/36 Phang Muang Sai Kor Road, Patong, Kathu, Phuket 83150, Thailand (Formerly Citrus Heights Patong Hotel by Compass Hospitality)
Region: Thailand > Phuket > Kathu > Patong
Price Range: ₹ 1,501 - ₹ 9,213 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The ASHLEE Heights Patong Hotel & Suites 4*
Number of rooms: 77
Reservation Options:
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Also Known As:
The ASHLEE Heights Patong Hotel & Suites Phuket
Hotel Style:
#46 Luxury Hotel in Patong
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Questions & Answers

Here's what travellers have asked, with answers from The ASHLEE Heights Patong Hotel & Suites staff and other travellers.
11 questions
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Questions? Get answers from The ASHLEE Heights Patong Hotel & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For families, I would suggest the 2 bedroom suite.”
 of 5 bubbles AidilYacob, 24 May 2016 | Read review
“Chose the best room you can afford”
 of 5 bubbles 557grahamj, 22 May 2016 | Read review
“Stay elsewhere”
  • The ASHLEE Heights Hotel & Suites
  • The ASHLEE Heights Hotel & Suites
 of 5 bubbles 222andrewl, 9 Jan 2016 | Read review
“If you are travelling with friends book one room with a washing machine and the others without to cut costs.”
 of 5 bubbles nilukap, 28 Dec 2015 | Read review
“rqst room the facing the hills”
 of 5 bubbles Rzal_R, 21 Nov 2015 | Read review
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