Wyndham Sea Pearl Resort Phuket
12 Prabaramee Rd, Patong, Kathu, Phuket 83150 Thailand
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About
#133 of 488 hotels in Patong
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The recently rebranded Wyndham Sea Pearl Resort, Phuket is located in a natural hillside over viewing Patong , offers stunning views of the city and the sea. Built on 16 acres of land, with full grown trees and lush gardens around the villa buildings and 8 swimming-pools. All of the 181 rooms comprising of Deluxe Rooms (with rain shower) and Suites (with rain shower & bath tub) has it's own Jacuzzi ((Non Heated) on the balcony. Also included are 25 Pool Villas and 4 Private Pool Suites with Jacuzzi bath tub and it's own private plunge pool. Due to the configuration between Deluxe Rooms & 1 Bedroom Suites, there is a 50% chance of getting an upgrade (not mandatory) to a 1 Bedroom Suite, upon check in, when all the Deluxe Rooms are fully occupied. International & Thai Restaurant, Terrace & Bar. Carissa Spa, Blue Waters Seafood Buffet Restaurant, Alfa Pub & Restaurant, FREE WiFi, FREE Sauna in the Club House and Fitness Center FREE hourly scheduled round trip shuttle bus transfer to Jungceylon Shopping Centre and Patong Beach, from 10am to 8pm daily. Reservations for Airport transfers, excursions and tours are readily available in the resort's main lobby.With our own helipad, sight - seeing via helicopter is also available.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Table tennis
Babysitting
Children's playground
Parking
Wifi
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Private pool
Yoga room
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary welcome drink
Happy hour
Kid-friendly buffet
Kids' meals
Special diet menus
Wine / champagne
Poolside bar
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
24-hour security
Baggage storage
Concierge
Sun umbrellas
ATM on site
Umbrella
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Minibar
Refrigerator
Cable / satellite TV
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Modern
Languages Spoken
English, Thai
Location
55Somewhat walkable
Grade: 55 out of 100
26Restaurantswithin 1 km
3Attractionswithin 1 km
12 Prabaramee Rd, Patong, Kathu, Phuket 83150 Thailand
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+1
If you are in Phuket for business, I think this maybe the only reason you need to choose this place. Otherwise here is what we find out when we stay one week in the hotel and nothing corrected even after we visited the front desk with our list only a few minutes after our check-in - [ ] The TV is fuzzy and nothing in English to watch - [ ] The bathroom flush but everything still there - never fix - [ ] One one Oz shampoo for 2 guests regardless of tipping the housekeeper daily - maybe one day she forgot and left 2 for us - [ ] One instant coffee for each daily - they added one more after the complaint - [ ] One soap the size of my thumb only once when we check in and never replaced - this never corrected so we have to buy some shampoo and soap for our daily use - [ ] The most rude host we have to meet every morning in the breakfast club - [ ] My breakfast is not rice vegetables and meat. Mine is will not complete without my omelet. I was not aware I have to order it from our rude host.After 2 days when I lean and start order it from him it was very late and always wrong. It was very hard for me him to start my day dealing with this gentleman but he was the only one we have to let know our room number so he can let us in. - [ ] Nobody’s ever smile or even replay to to greeting ( except one guard we meet daily in the way to our breakfast). The biggest problem of all was the place is very far from everything and you have to pay $20 to $50 round trip to go anywhere. No beach in the resort and no shuttle even to take you to one. They are happy to call a taxi for you. Imagine, we have to go out twice a day. Do not think my review is only negative but I do not experienced anything positive to tell you about. I suppose to address my review about this hotel in this present days as “Ailing kingdom” even the room looks in great shape and recently renovated. So, it is only customer service, maintenance and amenities. I am sure the ownership understand you have to spend money to make money. We usually pay for customers service as in this case the name was the one fooled us. This was a travel Agancy booking that I will never forgive and next time I will make sure I make my own reservation as I always do so I can my own homework in advance.…
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Date of stay: June 2023Trip type: Travelled as a couple
Room Tip: Ask yourself before you make a reservations there
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Thanawat Tunyawatsakul, General Manager at Wyndham Sea Pearl Resort Phuket
Responded 2 days ago
Dear Aabbady, I'm genuinely saddened to read about your experience at our resort. Your comprehensive feedback provides a vital perspective which will aid us in elevating our service standards. I'm deeply concerned about the issues you've outlined, from fuzzy TV reception to the scarcity of amenities. We strive to offer an experience that is both comfortable and enjoyable, and clearly, we missed the mark during your stay. Our team's demeanor is certainly not reflective of our ethos, and I assure you that we will address this promptly. Your observations regarding our location and the lack of beach access, as well as transportation costs, are duly noted. We're always seeking to enhance our services, and your comments will greatly aid this process. Despite these shortcomings, I'm glad to learn that you found our rooms well-maintained. We're committed to ensuring that every aspect of our resort, from our amenities to our customer service, matches the quality our guests anticipate. Finally, please accept my apologies for the unsatisfactory booking process. I understand how critical convenience and transparency are, especially in travel planning. Please consider this incident as not representative of our usual service standards. We hope you will grant us another opportunity to make it right. Best regards, Thanawat Tunyawatsakul, Resort Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rooms are nice but surroundings are just falling apart due to lazy staff. Breakfast is probably the most boring and should be a 1 star hotel. The Gym has no towels or wager glasses and you ask for then but never showed up. Room service knock on your door 8.30 and just walk in and clean, even if you say not nau they dont care. It just seems like the staff don't give a f... about the place and lack of management.
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Date of stay: May 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Thanawat Tunyawatsakul, General Manager at Wyndham Sea Pearl Resort Phuket
Responded 4 weeks ago
Dear 217waseema, I appreciate your honest feedback regarding your recent stay at our hotel. I'm sincerely sorry that your experience didn't live up to your expectations and our usual high standards. I understand that the condition of our surroundings and the quality of breakfast did not meet your satisfaction. We take these comments to heart and will work to enhance our environment and breakfast offerings. I'm also deeply sorry about the inconveniences at our gym and with our room service. We should have been more attentive to your needs and respected your privacy. It's evident we have room for improvement in our service and management. Please know that your feedback is invaluable for us to identify and address these issues. We're committed to making necessary improvements for a better guest experience. We hope you'll give us another opportunity to serve you better in the future. Best regards, Thanawat Tunyawatsakul
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very poorly maintained property with many issues from ripped towels,to broken tiles in pool.lift not working,rubbish laying around. Bars not open, restaurants shut. Travelling with another 2 couples. Don’t bother unless they fix all there issue’s.
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Review collected in partnership with this hotel
Date of stay: April 2023
Value
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Thanawat Tunyawatsakul, General Manager at Wyndham Sea Pearl Resort Phuket
Responded 4 May 2023
Dear peter1955, We appreciate you taking the time to share your experience on TripAdvisor. We understand that your stay with us did not meet your expectations, and we sincerely apologize for the inconvenience you and your friends experienced. I am pleased to inform you that we have already taken steps to address some of the issues you raised in your review. The tiles in the pool area have been repaired, and we are currently making progress on the maintenance of our pool bar. We plan to install a new timber floor and expect the bar to be fully operational by the end of May. Furthermore, our staff is now more vigilant in ensuring that rubbish and dried leaves are promptly picked up and the property is kept clean. We acknowledge the other concerns you mentioned, such as ripped towels, a malfunctioning lift, and closed restaurants. Rest assured that these matters are being addressed by our management team to improve the overall guest experience. Once again, we apologize for the shortcomings during your stay and hope that you will consider giving us another chance to provide you with a more satisfactory experience in the future. Should you decide to visit us again, please do not hesitate to contact me directly, so I can personally ensure that you and your friends have a memorable and enjoyable stay. Warm regards, Thanawat Tunyawatsakul
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Serious safety incident
We had an experience that will never ever leave my mind. We booked our family holiday using a CO-OP travel in Nottingham who booked the package holiday through Jet-Set. Upon arrival the place had a bad vibe and no other guests there. I was handed a leaflet by the reception staff who proceeded to cross out all the amenities that were meant to come with the hotel such as free shuttle bus etc. When I attempted to question this I was told that since Covid nothing had been reinstated. The staff are locals who hardly speak a word of English. After 2 long flights my son gets into bed to find huge stains which I can only describe as sex stains. I rang reception who did organise staff to change the sheets however he made the bed with four different sets of sheets all were filthy which resulted in him getting new sheets fresh out of the packaging. Breakfast was unappetising and not much of a selection but when there are very few guests I see why. The jacuzzi bath that was attached to our room had a 30ft drop the other side which was not safe for my children. The decking around this was raised and my kids tripped up and stubbed their toes. I expressed my concerns to the travel agents and requested to be moved who told me that I needed to send photographs but this would take time because of the time difference. We went to the main pool and tried to make the most of our first full day. There is no safe way in or out of the pool. There is a 0.6m drop either side of the kids pool and 1m to the deeper pool. At the side of the kids pool was an unsightly WATER PUMP which I thought was odd and told my children to stay away from this however the pipes went into the pool. I was in the pool with my daughter and she got sucked under by the pipe attached to this water pump. The pipe had latched onto my daughters leg and I could not get it off because of the power of the suction. I moved backwards almost pulling the pump into the pool and finally got it off my five year old!! An AMBULANCE was called and we went to A&E together with Ava a representative from Wyndham group who had only been in the job 3 days. She was very nice and caring. There are electricity cables everywhere with no safety regulations in place to prevent accidents and deaths. The hospital staff even told me on the quiet that the maintenance man had been electrocuted and died at this resort. Thankfully there was no broken bones but this could’ve quite easily ended my daughters life. She was prescribed medication and after a long day I came back to the rest of my family at the hotel. We were all hungry and asked if we could have a complementary meal for what we had been through that day. The owner was in the bar/restaurant together with his wife who didn’t take kindly to this request. Because of the language barrier the situation got very heated and spiralled out of control whereby I felt very intimidated and threatened. I started crying and had to use google translate to try and calm the situation down. There were two female staff members who cried with me and were compassionate for which I am grateful. There was no need for any language in this moment as the pain was felt. I was told the owner felt disrespected by my request. Not once did he apologise for what had happened to my daughter. The owner and wife then left the bar and used this opportunity to go to our room and STEAL a diamond ring that my dad had purchased my mum before he passed away and also our money. This was not only very valuable but hugely sentimental. After we paid 6500 Baht for the meal, which is daylight robbery in Thailand we went back to our room to find we had been LOCKED OUT. I went to reception who reactivated our room cards because she felt sorry for us. Thanawat Tunyawatsakul who is the area manager not owner did come to see us and arranged for us to be moved the next day to Wyndham Grand but this was further away from Patong. Thanawat Tunyawatsakul did go above and beyond to help us for which we will be forever grateful. Before we went to the new hotel I was shocked to notice that the water pump had been moved to the deep end of the pool. Where is the common sense? Imagine it had have been her face? My daughter is now too afraid to go into a swimming pool and our holiday was ruined. The Thai police are involved together with my solicitors who I hope will compensate in some way and help us heal from this awful experience. The owner and wife are corrupt and an exception to the morals of Thai people. Shame on you! I hope this review saves someone else of having the misfortune of booking here.…
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Date of stay: April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Thanawat Tunyawatsakul, General Manager at Wyndham Sea Pearl Resort Phuket
Responded 4 May 2023
Dear keelied2016, We have read your review on TripAdvisor and were deeply concerned to learn about the series of unfortunate events you and your family experienced during your stay at our hotel. First and foremost, we would like to express our sincere apologies for the distress and discomfort you encountered. We want to assure you that we are taking your feedback very seriously and have already implemented measures to address the issues you raised. We have recently hired English-speaking staff, including Ava and Chistal, our Guest Relations Officers, and Nicha, a Guest Service Agent. We believe this will help improve communication and better cater to our guests' needs. We have also placed an order for new linens and towels, which will soon replace the existing ones to ensure the cleanliness and comfort of our guests. The decking around the swimming pool has been checked and repaired to ensure a safer environment, and we have followed up with a contractor to inspect and improve the pool system for added safety. Regarding the unfortunate incident with the water pump, we are deeply sorry for the distress this caused you and your daughter. Please know that we have taken immediate action to address this issue and prevent any similar occurrences in the future. We would like to extend our apologies for any misunderstandings or perceived rudeness from our staff during your stay. It was never our intention to make you feel unwelcome or uncomfortable. We are also sorry to hear about the missing items from your room and hope that you will recover them soon. Your feedback is invaluable to us, as it helps us identify areas of improvement and ensure our guests have the best possible experience. We hope that, despite the challenges you faced during your stay, you will give us an opportunity to make amends and provide you with a better experience in the future. If you decide to visit any of our sister Wyndham properties in Thailand, please do not hesitate to reach out to us so we can assist you in any way possible. Sincerely, Thanawat Tunyawatsakul
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Do not stay here. We travelled with owners of the Wyndham program and they were just as shocked as we were at the level of service from this property. We considered leaving after the second night. Staff were extremely rude, unable to explain anything. They were advertising the daily buffet everywhere throughout the resort but they said they don't do it anymore and never removed the signage. And still didn't after we questioned why it was still advertised. The spa is permanently closed but yet still advertised throughout the resort. The pool was ok but we found a few big chunks of some plastic thing a couple of times. The pool bar is also permanently closed. We asked if it was because it was low season and they said no it's their peak season but we saw no-one in the resort. Our friends had a 2 bedroom apartment and we stayed in the hotel room. The rooms were ok but the shower in our room went everywhere and the entire bathroom got wet. The air con in the 2 bedroom apartment died after a power outage and staff did not come and fix it. The room got hot very quickly but it was the last night so our friend just sucked it up. Our room was never cleaned before 4:30pm. So after spending a whole day out and coming back to the room we had to wait even longer because they were cleaning at this time. I understand if the resort is full and they are turning around for new check ins but I promise you the resort was empty. No more than a handful of families staying there. The resort offers a bus down to Patong beach but only 4 times a day. 10am, 11am, 3pm and 6pm. So you will need to pay for a taxi/tuk tuk back to the resort if you miss the bus. I would have at least expected one around 9pm for people who go down to the beach for dinner but there isn't one. A tuk tuk cost us between 300 and 400 baht because there was 7 of us. The breakfast buffet was minimal, same selection every day but considering there is nothing else around, you don't have a choice. If you want eggs you need to ask one of the waiters. Alpha restaurant has below average food so if youre eating here, stick to the Thai options. Everything else was expensive and not worth it. If you order something from the menu don't expect you're going to get it. The hot chips came cold, so we sent them back. The duck curry had no duck at all and was made with beef and the orders were taken incorrectly on one instance and the staff didn't understand as language was a huge barrier. The only bar at the resort doesn't open until 6pm and its in the restaurant but good luck trying to find a drink available. Every day our first selection of cocktail was not available as they apparently didn't have the ingredients. No matter what the cocktail was, there was always something "not available". The wine selection is terrible and over priced. We ordered room service one night and the staff tried to tell us we couldn't charge to the room, which we could. They kept saying over and over we had to pay cash or credit card and when we asked why or saying we didn't have either, they would pass us to speak to someone else who said the same thing and after 5 different people trying to tell us that, the staff hung up on us. When the food arrived an 1 hour later it was cold. We spoke to reception and they confirmed we can charge to the room but were also rude about it. Also the menus do not list everything that comes with the meal so be careful if you have allergies but good luck trying to find out what's in the food because the staff don't know and refuse to answer the questions. The resort is not walking distance to Patong beach and there are no foot paths to walk safely if you try. I recommend staying somewhere closer to Patong beach. …
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Date of stay: March 2023Trip type: Travelled with friends
Value
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Room Tip: Book anywhere else but here
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Thanawat Tunyawatsakul, General Manager at Wyndham Sea Pearl Resort Phuket
Responded 4 May 2023
Dear K8382PTleanneb, We have read your review on TripAdvisor and are deeply concerned to learn about your disappointing experience at our property. Please accept our sincere apologies for the inconvenience and discomfort you encountered during your stay. We appreciate your candid feedback and want to assure you that we are taking immediate steps to address the issues you have raised. We have recently hired new staff who speak good English to better assist our guests with their inquiries and improve communication. Our spa is currently undergoing major maintenance for safety reasons, and we are in the process of recruiting additional therapists. In response to your concerns about the pool, we are hiring an additional engineer specifically for pool maintenance and cleaning. We understand the importance of timely room cleaning and will ensure that our housekeeping staff is more attentive to the needs of our guests. To accommodate our guests' transportation needs, we will be adding more shuttle bus rounds to Patong, as you have suggested. We apologize for any confusion regarding our outdated advertising and will promptly remove any inaccurate information from our resort. We also appreciate your feedback on our restaurant and bar services, as this helps us identify areas for improvement. We will work on providing a better selection of drinks and enhancing the quality of our food. Once again, we apologize for the negative experience you had at our property. We are committed to addressing your concerns and improving our services for future guests. If you ever decide to give us another chance, or if you visit any of our sister Wyndham properties in Thailand, please feel free to reach out to us so we can assist you in any way possible. Sincerely, Thanawat Tunyawatsakul
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not impressed at all. Jacuzzi not working properly and dirty. Lounge chairs at pool dirty and full of marks. Towels clean but old. Reception cannot communicate in English properly, it’s a struggle. No shuttle available so have to pay taxi fairs every time. Taxi drivers not good with English either. Restaurant breakfast ok if you enjoy cold food. Pestered to sit through a 90 minute timeshare presentation and be prepared to receive less than favourable treatment if you declined to buy in. Apparently the hotel is recovering after the pandemic but that is no excuse for basic cleanliness. Why open the resort to paying guests if it is not ready? Will not stay there again and will not recommend either.
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Date of stay: April 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Thanawat Tunyawatsakul, General Manager at Wyndham Sea Pearl Resort Phuket
Responded 28 Apr 2023
Dear Lucia H, Thank you for taking the time to share your experience at our resort on TripAdvisor. We sincerely apologize for the inconvenience you faced during your stay and for not meeting your expectations. We understand that the issues you faced with the jacuzzi, pool area, and communication barriers with our staff caused frustration. We also regret that you were not satisfied with our breakfast offerings and the timeshare presentation experience. Please know that we take your feedback seriously, and we will be addressing these concerns with our team to ensure improvements are made. We understand that recovering from the pandemic is not an excuse for the shortcomings in our service, and we appreciate your candid feedback. It will help us to identify areas that need improvement, and we hope to have the opportunity to better serve you in the future. Once again, we apologize for the inconvenience and thank you for sharing your thoughts. Your feedback is crucial for our continuous improvement. Sincerely, Thanawat Tunyawatsakul
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I dont know where to start and where to end. We checked in and were so impressed by the lobby. Dont let it fool you though. Towels had holes, there were bugs in the room. Literally lizards too. There was ac but not working or cooling the room down. Hotel reception ladies were extremely rude and said we are aware of these issues but it is ok one or two bugs are ok. It was not one or two bugs!! There were literally ants and big roaches crawling. Most filthy experience. We checked out within 2hrs of fighting. They didnt refund our money and we left. It was money down the drain. DO NOT SIGN UP FOR THIS SCAM. This was our worst experience ever. I WISH IF I CAN UPLOAD A VIDEO. They tried to give us another room but each room had the same f issue! We have two kids with us and could not wait to run from that place.…
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Date of stay: April 2023
Value
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Room Tip: Do not go here!!!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Thanawat Tunyawatsakul, General Manager at Wyndham Sea Pearl Resort Phuket
Responded 14 Apr 2023
Dear sheenag758, We are truly sorry for the negative experience you had during your stay at our resort. It is disheartening to hear about the issues you faced with room cleanliness, air conditioning, and our reception staff. Your feedback is invaluable in helping us identify areas where we can improve our services and facilities. We assure you that we will take the necessary steps to address these concerns and enhance our guests' experience. We hope that you will give us another chance to provide you with the exceptional stay you deserve in the future. Best regards, Thanawat Tunyawatsakul
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had a one night stay with family. the room was too dark, bath towels were rough and no longer looking white, the bed linen were stained and ripped, glad I brought my own towels. The whole place needs to be refurbished, I felt very uncomfortable being there and couldn’t wait to get back to my main luxury hotel.
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Date of stay: March 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Thanawat Tunyawatsakul, General Manager at Wyndham Sea Pearl Resort Phuket
Responded 30 Mar 2023
Dear Jacqueline C, Thank you for choosing to stay at our property during your recent trip with your family, and for taking the time to share your experience on TripAdvisor. We appreciate all feedback, as it helps us identify areas where we can improve our service and accommodations. We apologize for the inconveniences you experienced during your stay, such as the poorly lit room, rough and discolored bath towels, and the stained and ripped bed linen. We understand how these issues could have impacted your overall comfort and satisfaction. Rest assured, we will address these concerns with our housekeeping and maintenance teams to ensure that they are corrected promptly. We value your insight and are committed to making necessary improvements so that future guests can have a more enjoyable experience at our property. We hope that you will give us another chance to make things right and provide you with a more comfortable stay in the future. Please do not hesitate to contact us directly for any special requests or accommodations, as we are always eager to help. Once again, thank you for your valuable feedback, and we hope to have the opportunity to welcome you back for a better experience. Warm regards, Thanawat Tunyawatsakul
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not worth the money at all. Many common areas were rundown and dirty, outdated and poorly maintained. Gym and pools were ok but pool bars were closed and very messy and dirty, sunbeds had many stains too. Many staff members were rather unfriendly and/or did not speak enough English for very basic communication. Not an ideal location, especially when travelling with young kids. Could be a decent resort if was well maintained and renovated but it was not. We left two days before the end of the booking without getting any money back but it was still worth it.
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Thanawat Tunyawatsakul, General Manager at Wyndham Sea Pearl Resort Phuket
Responded 12 Feb 2023
Dear Kattivatti87, I'm sorry that your experience at the resort was not up to your expectations. Unfortunately, the common areas were run down and dirty, and the staff members needed to be more friendly and speak more English. It sounds like the resort has a lot of potentials, but it needs to be better maintained and renovated for a more enjoyable experience. I'm glad that you could still make the most of your vacation despite the resort's conditions. Your feedback helps us identify the areas in which we can improve. We’re upgrading our room facilities and implementing utmost care in appliance maintenance. We’ll make more efforts to provide you with a better personalised when you visit us next time. Best regards, Wyndham Sea Pearl Resort Phuket
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Paradise39550938342 wrote a review Jan 2023
Terrible hotel, rooms are dirty and mouldy. Linen was stained and unclean. TV and Spa not working, many facilities not working (I have photos for proof if anybody wants to see). Management refused to allow us to check out early or provide a refund, so we wasted all of our money and had to book somewhere else. Do not be fooled by the pictures, it does not look like this since covid.
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Date of stay: January 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Thanawat Tunyawatsakul, General Manager at Wyndham Sea Pearl Resort Phuket
Responded 12 Feb 2023
Dear Paradise39550938342, I apologize for the terrible experience you had at our hotel. I understand your frustration and disappointment, and I am sorry that you had to book elsewhere. We take all feedback seriously and have ensured that all our facilities are up to standard. We will also review our policies to ensure our guests have a satisfactory experience. Thank you for bringing this to our attention. Best regards, Wyndham Sea Pearl Resort Phuket
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$49 - $67 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sea pearl villas hotel patong
FORMERLY KNOWN AS
Sea Pearl Villas Resort
LOCATION
ThailandPhuketKathuPatong
NUMBER OF ROOMS
181
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Claim Your ListingWYNDHAM SEA PEARL RESORT PHUKET (Patong) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor
Frequently Asked Questions about Wyndham Sea Pearl Resort Phuket
Which popular attractions are close to Wyndham Sea Pearl Resort Phuket?
Nearby attractions include Suwan Khiri Wong Temple(Patong Temple) (0.5 km), Weedland (0.7 km), and Weedland (0.7 km).
What are some of the property amenities at Wyndham Sea Pearl Resort Phuket?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Wyndham Sea Pearl Resort Phuket?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Wyndham Sea Pearl Resort Phuket?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Wyndham Sea Pearl Resort Phuket?
Yes, free parking is available to guests.
What are some restaurants close to Wyndham Sea Pearl Resort Phuket?
Conveniently located restaurants include Poo Nurntong Restaurant, Blue Horizon - Top Quality Thai Food, and Kaab Gluay.
Are there opportunities to exercise at Wyndham Sea Pearl Resort Phuket?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Wyndham Sea Pearl Resort Phuket have an airport shuttle?
Yes, Wyndham Sea Pearl Resort Phuket offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Wyndham Sea Pearl Resort Phuket have airport transportation?
Yes, Wyndham Sea Pearl Resort Phuket offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Wyndham Sea Pearl Resort Phuket?
Yes, dry cleaning and laundry service are offered to guests.
Does Wyndham Sea Pearl Resort Phuket offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.