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We booked a twin room with twin beds. On arrival we were taken to a bungalow with a double bed. When we queried why we had been taken to a double room, we were told there had been a mix up with our booking but we couldn't change as they were fully booked. We left the property and we're charged for the full week. It's a con, they offer rooms which aren't available, it's just to get more money. Avoid the venue and choose a more reputable hotel.
I bit older but central to most things walk to beach and bus get the rooms near the pool ,food breakfast good not buffet Nice veranda and pool .charged for broken glass which was very thin and easy broken
The grounds and pool are great, Rooms are old but sufficient. Room maintenance is poor and 2 of 7 nights our air con did not work. When my wife informed the night manager he was rude and dismissive. When I went to see him he was more obliging but still very rude. This man is extremely demeaning and disrespectful to women and should be sacked.
With no air conditioning we were eventually provided with an inferior room for two nights and were not compensated for the cheaper room or inconvenience.
When we tried to sought this out through the day one of the reception ladies was also very rude and dismissive and would talk in Thai pretending she did not understand us when clearly she spoke and understood English. The other girl at reception was very polite and did try to assist.
I can accept the maintenance issues and garden rats but this place needs a good dose of customer service skill training at reception and should immediately remove these two staff members from customer contact if they want keep repeat customers.
i stayed there as part of a group .all others had breakfast included yet i didnt as id booked direct? a friends room was robbed , ( i think an inside job ) internet wouldnnt work , a couple had no air conditioner for days and wouldnt be moved to room with an air con..rats ran across the grounds and entered a room , ,reception staff were very rude to guests , my safe could not be used as it would not open when staff said they would come to fix it at a certian time they didnt show. meals from restaurant were very small ,( snack size) i would not recomend this place to anyone ,,basin in bathroom would not drain , shower would flood the bathroom floor, .tv, had black blotchers ingrainned in screen ..this group of 16 or more guests wont be back thats for sure
A large group of us stayed in several bungalows for a week.
Pros: *You’re in Thailand
Cons: * People went several nights without A/C * Most rooms were unable to access WiFi * Rats everywhere including in the rooms * Staff barely went out of their way to resolve basic issues and were incredibly rude when approached to attend to matters.
Would not recommend staying here unless you would like a sample of what it’s like to exist in hell.
They do provide beach towels and you can smoke around the pool as they have beach chairs around the pool... airport shuttle upon request but I think the price will be more expensive then usual rate. They do have a kettle in... More
They do provide beach towels and you can smoke around the pool as they have beach chairs around the pool... airport shuttle upon request but I think the price will be more expensive then usual rate. They do have a kettle in the room, hair dryer upon request too. Good trip!
Simply go out from the airport and walk to the transfer counter, you can take a cab for about 700 baht or take a shared minivan one pax 180 baht, they will drive on the way to their tour agency for a quick stop, and there... More
Simply go out from the airport and walk to the transfer counter, you can take a cab for about 700 baht or take a shared minivan one pax 180 baht, they will drive on the way to their tour agency for a quick stop, and there you tell them where you stay, the van will drop you off on the main road with a 7/11, just walk 100 meters and you will locate the resort easily..opposite is Ibis hotel.