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Centara Hotel Hat Yai

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Centara Hotel Hat Yai
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765 Reviews from our TripAdvisor Community

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There are newer reviews for Centara Hotel Hat Yai
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Showing 611: English reviews
Singapore, Singapore
Reviewed 23 October 2014

I booked 2 rooms in my recent visit to Hat Yai. The only reason I chose this hotel over others because based on the reviews, I was under the impression that it should provide high level of service for the price I had paid and I wanted to give my family the best accommodation in town. The receptionist was nice...

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Helpful?
2Thank iL0veTravel99
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Guest iL0veTravel99, I'm equally disappointed reading experiences of your recent stay. Not to excuse, but this is unusual if there was no bed sheet changed the entitle period of your stay !? We normally having bed sheet , pillow case, towels changed daily, unless guest would like to participate with our environmental policy by placing the applicable sign as...

Reviewed 23 October 2014

Stayed at this hotel due to good reviews on Tripadvisor. However, I was slightly disappointed that the room door was not as modern looking as I thought it would be. The 1st thing is the carpet flooring on each floor. It looks old and worn. There were some chips near hotel door edge. Room pics from website and reality has...

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Helpful?
Thank Shopaholic799
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Guest Shopaholic799, Greeting from Hat Yai, thank you for sharing your review through Tripadvisor. It is surprising that the spider web has not been removed before you occupied a room! Having addressed this seriously with housekeeping team to pay particular attention on cleanliness standard and surely this will be rectified promptly. Thank you for your positive note about service...

Hat Yai, Thailand
Reviewed 23 October 2014

While returning home from Malaysia, we stopped in Hat Yai for 2 nights. Overall, the hotel was a good option. The hotel is located at the heart of the city which allows you get a feel of Hat Yai. There is shopping center below the hotel building (no joke) and one across the street. If you need to buy groceries...

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Helpful?
1Thank Eliezer1175
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Guest Eliezer1175, Thank you for sharing your review via Tripadvisor. I understand that overall you received satisfactory stay! Thank you for highlighting about our room feature, we are on the process of having shower curtain installed as to prevent water spreading out when taking shower. The flushing valve can be adjusted to make it flush effectively. I'm glad that...

Penang Island, Malaysia
Reviewed 12 October 2014

Was my previous review of the CENTARA YAT YAI not 100% positive I can now report that our experience this time was one you would not want to go without, ever! We stayed 4 amazing nights in one of CENTARA HAT YAI EXEVUTIVE APARTMENTS (for 2 persons). You enter with virtually your private elevator; you process thru an ultra-modern kitchen,...

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Helpful?
Thank overseaswriter
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear overseaswriter Greeting from Hat Yai, thank you very much for sharing your reviews and experiences through Tripadvisor. The Executive Apartment unit is all about as you described. Just to add on that we have 4 different Executive Apartments which categorize according to its size while the design and decorations are similarly as you mentioned. These units are located on...

Singapore
Reviewed 7 October 2014

Stayed 4 nights in late August, 6 months after our February visit. Room good, well maintained, but still missing were reading stand lamp and a second coffee chair. Services in all department were excellent as always, gym and equipment well maintained, so was swimming pool. Airport transfer was efficient and price reasonable. Bonus vouchers for spa are irresistible and main...

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Helpful?
1Thank PhangSingapore
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Guest PhangSingapore, Thank you for staying with us and for emphasized your views about our food quality. I'm sorry to hear that what we have been trying to improve has not meet your expectation at this stage. Not to excuse, but to let you know that I have attended to every customer feedbacks, having sent our Japanese cook staff...

Reviewed 4 October 2014

While searching for our accommodation in Hat Yai, as usual, we relied heavily upon the reviews from Tripadvisor. From the good reviews, we booked a deluxe room for our 1 night's stay with Centara Hotel Hatyai. Upon arrival at the hotel at 10:30am, we took the elevator to the 6th floor where the main lobby is located. We were greeted by...

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Helpful?
3Thank EmmelineOoi
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Guest EmmelineOoi, Greeting from Hat Yai, Thank you very much for choosing to stay with us and for sharing your experience through Tripadvisor. I understand that overall was to your satisfaction. The hotel location is located centrally which offer every conveniences as you mentioned. I'm glad to hear that you like a room, enjoyed breakfast and happy with genius...

ipoh
Reviewed 29 September 2014

If you are visiting hatyai first time, this would be the hotel to stay at. It is located centrally in town next to lee gardens and it has the central mall which is one of the highest end in hatyai. At the ground floor, you would be smack in the middle of all the action in hatyai with foodstalls, shopping...

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Helpful?
3Thank jeremy0
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Guest jeremy0, Greeting from Hat Yai, Thank you very much for sharing your review through Tripadvisor. The Hotel location is the best in the City that provides every conveniences as you described. I'm glad to hear that you happy with our room and I can ensure that we put every efforts to maintain a room at its best conditions....

Singapore, Singapore
Reviewed 26 September 2014

Hotel is located right in the mid of central district and just below the hotel, there are shops around and MCD is right opposite. Very convenient to tour around. Hotel provided all necessary amenities and there is also a swimming pool so tourists can go for a swim if not going shopping. Price is ok given its excellent location. Your...

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Helpful?
3Thank poshberries
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Guest Poshberries, Thank you for staying with us and for sharing your views through Tripadvisor. I'm delighted to learn that overall you considered as a nice and memorable stay. Your feedbacks about dishes at our Saneha Restaurant is well noted and will work for more varieties and  improvements with our Executive Chef. If it is your first trip to...

Malaysia
Reviewed 24 September 2014

The previous Novotel, Centara is arguably the only International Thai brand in this city after the departure of Novotel. Location is superb - within reach, day markets morphing to night market, shopping centres, department store, street food at night, clean and proper massage centres. Rooms are upbeat in modern Thai accentuated decor. Pleasing and nice to the eyes. Possibly the...

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Helpful?
3Thank Adcye
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Guest Adcye, Thank you for sharing your review with constructive feedbacks and recommendations. We will look at the bed frame and seek ways to prevent any accidental hit with its edge. The shower curtain to prevent water spreading out while taking shower is under designing and soon this will be installed. The pressure of toilet valve can be adjusted...

Shah Alam Selangor
Reviewed 19 September 2014

Staying at this hotel on 10th September 2014 and this is the 2nd time I stay this hotel , But the 1st time many years ago is under Novotel group , Since Centara group taking over the room has been renovated , so everything is new and fresh . The great part is this hotel is in the heart of...

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2Thank RR1231
CHYGM, General Manager at Centara Hotel Hat Yai, responded to this review

Dear Guest RR1231, Thank you very much for your review with constructive recommendations. I'm glad to learn that you noticed our renovations and upgrading made. With regards to your recommendations : The key card system to screen outsider is planed for 2015 budget to have this security system installed. Our Architect is working for the design to prevent water spreading...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The hotel with 248 rooms, apartments and freshly renovated suites, situated in the centre of bustling Hat Yai, the commercial and shopping hub of Southern Thailand. An 20-storey building (1st to 5th floors comprise Hat Yai's branch of Central Department Store). Only 20 minutes from the airport and accessible by airplane, bus or train from Bangkok. ... more   less 

Additional Information about Centara Hotel Hat Yai

Address: 3 Sanehanusorn Road, Hat Yai 90110, Thailand
Region: Thailand > Songkhla Province > Hat Yai
Price Range: ₹ 2,621 - ₹ 4,906 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Centara Hotel Hat Yai 4*
Number of rooms: 248
Reservation Options:
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Also Known As:
Novotel Centara Hat Yai Hotel Hat Yai
Novotel Hat Yai
Hat Yai Novotel
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Questions & Answers

Here's what travellers have asked, with answers from Centara Hotel Hat Yai staff and other travellers.
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Questions? Get answers from Centara Hotel Hat Yai staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We love the Premium Deluxe room category”
 of 5 bubbles Tsup, 13 Feb 2017 | Read review
“Pay the extra money and go for a Deluxe room.”
 of 5 bubbles donnaw268, 5 Feb 2017 | Read review
“Rooms near lift landing are noisy.. doors are loud..superior rooms are from 7 to 9 floors..suggest deluxe room from 10 floor upwards .”
 of 5 bubbles hankc888, 15 Jan 2017 | Read review
“For quieter rooms, choose rooms away from the lift area.”
 of 5 bubbles seaton188, 31 Dec 2016 | Read review
“near pool and spa”
 of 5 bubbles 180gingerb, 29 Dec 2016 | Read review
5 of 5