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Four Points by Sheraton Arusha, The Arusha Hotel

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Fire Road, Clocktower Roundabout Clock Tower Roundabout, Plot 2, Arusha 23100 Tanzania
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Traveller (442)
Room & Suite (75)
Videos (1)
What is Travellers’ Choice?
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What you can expect during your stay
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 21/03/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Four Points by Sheraton Arusha, The Arusha Hotel
Updated 21/03/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 108 hotels in Arusha
Location
Cleanliness
Service
Value
Travellers' Choice
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Highchairs available
Airport transportation
Conference facilities
Paid public parking nearby
Wifi
Outdoor pool
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Special diet menus
Shuttle bus service
Taxi service
Banquet room
Meeting rooms
Massage
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
First aid kit
Umbrella
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Walk-in shower
Interconnected rooms available
Private balcony
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Family
Languages Spoken
English, Swahili
Hotel links
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604Reviews14Q+A100Room tips
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dennis_karen wrote a review 7 Aug
London144 contributions47 helpful votes
+1
We stayed for 2 nights pre Safari. The hotel is perfect for this … we arrived early in the morning a long and delayed flight from Heathrow via Doha and our room was ready for us. Having the room available meant we could shower, snooze and grab some lunch. The pool area is very pretty , quiet and tranquil. The gardens and trees offer a lot of shade which I’m sure is fabulous in the summer but less so in July and made it seem quite gloomy. The pizzas at the bar were delicious. We had latte coffee and cake at the little coffee outlet and the cake was dry but the lattes were ok. Would definitely stay again if we get a chance to take another safari
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Farida Khatibu, Sales at Four Points by Sheraton Arusha, The Arusha Hotel
Responded 3 days ago
Dear dennis_karen, Thank you very much for posting a review about your stay with us. We hope that we will get another opportunity to host you again in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ayesha M wrote a review 3 Aug
13 contributions3 helpful votes
Loved this functional modern hotel after a week on safari. Pleasing architecture and interiors, lovely clean sheets and comfortable beds, wonderful hot showers.... everything was super except the restaurant. Ordered a baguette with smoked chicken pesto and got a stale hotdog roll with boiled chicken and no trace of pesto. The breakfast spread was vast but uninspiring. The breads were stale and I asked specifically for fried eggs sunny side up and got double fried.
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Date of stay: August 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Crystaltripz wrote a review Jul 2022
Dar es Salaam, Tanzania14 contributions2 helpful votes
I have been to this hotel 4 times and every time I return i feel home. The hotel is a land mark in Arusha due to the fact it was built during the colonial time. They have managed to keep it updated to modern times. The staff from the reception Jacqueline, Diana, Nicesta, Miki and the rest do not remember Cynthia from FnB and Jackson at the bar they newly promoted Athumani who used to be a security guard and now a porter. Coming from the same industry, I know what it takes to run such a place it takes hard work. Well done Krishna and your team of Michael, The HK team who are contantly doing the tough job are all Excellent.
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Date of stay: July 2022
Value
Rooms
Service
Trip type: Travelled on business
Room Tip: The new wing rooms are better, from 6-7hundreds. Mainhotel book garden side
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Sherry Bhatti wrote a review Jul 2022
Jinja, Uganda113 contributions75 helpful votes
Stayed at the Sheraton Arusha for one night after finishing our Kilimanjaro trek. Comfortable stay and well looked after by the GM Mr Suri. Few issues faced: the hot water takes ages (>7 minutes) to come out of the shower head; the flush kept leaking; had to ask for bathrobes; limited supply of tea bags, had to ask for replenishment. Breakfast was good, although not too many options. Overall a comfortable stay.
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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stas i wrote a review Jul 2022
New York City, New York107 contributions144 helpful votes
Best part of the hotel food service and location. rest is could be better. Room I get was very faraway, very cold and nothing special. Really, nothing to say about this property. But if you need to stay 1 or maximum 2 nights in Arusha it is Ok place to stay
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Date of stay: July 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Farida Khatibu, Sales at Four Points by Sheraton Arusha, The Arusha Hotel
Responded 4 weeks ago
Dear StasNYCI, Thank you very much for taking the time to write a review of our hotel during your stay with us. We really appreciate your feedback. Our hotel is spread out across 3 wings. The wing you stayed in is our executive wing and to get to the rooms/suites you need to get out of the main wing which has the most action. This wing is situated right in the middle of our beautiful garden and one also gets to enjoy the beautiful views overlooking the pool. We are sorry to hear that you found the room to be cold, for this we have extra blankets in all our rooms and we also do have room heaters which are provided on request from the reception. We do apologise for the inconvinience that this may have caused you but we hope that the next time you do visit us, the weather will be alot warmer and if not please do ask us for a room heater and extra blankets too. We hope you will stay with us again in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Laura H wrote a review Jul 2022
Alexandria, Virginia110 contributions89 helpful votes
I stayed here only 2 nights after a very long flight and before heading out on Safari. This was a good stop. The rooms were clean and breakfast was substantial. I'm giving it 4 starts (and not 5 for a few reasons). The food quality on the buffet was inconsistent (but plenty of options to avoid items -- e.g. the bacon was inedible one day). While there are hair dryers in the room, there were no outlets close to a mirror you could use...
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Roddy B wrote a review Jul 2022
45 contributions19 helpful votes
I'm on my fourth visit here and the rooms, amenities and buffet breakfast are all nice, but the service varies from very average (reception) to the truly appalling (bar). Even on a quiet night I've had to go up to the bar to get served and order food. I've tried it twice but from now on, if I stay here I will eat out. For the prices they charge, the service is unacceptable and a stain on the Sheraton name
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Farida Khatibu, Sales at Four Points by Sheraton Arusha, The Arusha Hotel
Responded 4 weeks ago
Dear roddy553, We would like to thank you for writting a review about your stay with us and your patronage. We do apologies for the below standard service you experienced during your last stay with us and hope that it will not tarnish your view of your past experiences with us. We have taken all your feedback seriously and have put across measures to correct it. We are looking forward to your next stay with us in the very near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
RTraveler wrote a review Jul 2022
7 contributions4 helpful votes
A perfect place for pre and post safari, but I only stayed one night! After having a challenging day of travel--delayed and missed flights-- the staff was amazingly sympathetic. They made sure I was well taken care of upon arrival. Wish I stayed additional nights after safari.
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Date of stay: June 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Farida Khatibu, Sales at Four Points by Sheraton Arusha, The Arusha Hotel
Responded 4 weeks ago
Dear R U, Thank you for writting a review about your stay with us. We are happy to hear that you enjoyed it. We look forward to hosting you again in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
NGanguly wrote a review Jun 2022
London, United Kingdom14 contributions4 helpful votes
We stayed at Four Points for one night prior to safari. This is a old hotel (from 1984) which has been brought up to speed with modern conveniences. Our room was comfortable and the bathroom of a good size. The food was of a very good standard and the service great. All in all, this is a solid option for Arusha city.
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Farida Khatibu, Sales at Four Points by Sheraton Arusha, The Arusha Hotel
Responded 28 Jun 2022
Dear NGanguly, Thank you very much for your review of our hotel. Yes indeed the hotel was established in 1894, effectively making it over a century old. We are happy to hear that you enjoyed your stay with us and for the vote of confidence. We hope to host you again in the very near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
kingscommon wrote a review Jun 2022
Phoenix, Arizona180 contributions134 helpful votes
This is a very old historical hotel that has been bought by Sheraton. It is renovated and has modern, clean decor. The food was good and the staff were very accommodating. We enjoyed an evening on the lower level outside by the bar and pizza oven. They did not clean my room for some reason and one day there was very little water pressure along with only cold water. Sheraton could do better.
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Date of stay: June 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Farida Khatibu, Sales at Four Points by Sheraton Arusha, The Arusha Hotel
Responded 28 Jun 2022
Dear Kingscommon, Thank you for taking time to write a review about our hotel. We are indeed a Marriott International brand following major renovations that were done in 2017. We would like to apologies on the shortfallings that you experienced while staying with us. Unfortunately, we did have a problem with the water pressure which is now completely fixed. As for the room cleaning, we strictly follow a DO NOT DISTURB policy whereby no staff will enter your rooom once you set it. The Do not disturb switch is next to the light switches which you activated while staying with us. We would love the opportunity to host you again at our hotel and wish you a wonderful day.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$232 - $288 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the hotel arusha
LOCATION
TanzaniaArusha RegionArusha
NUMBER OF ROOMS
114
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Frequently Asked Questions about Four Points by Sheraton Arusha, The Arusha Hotel
Which popular attractions are close to Four Points by Sheraton Arusha, The Arusha Hotel?
Nearby attractions include The Tanzanite Experience (0.2 km), Sidai Center Workshop & Retail Store (0.4 km), and Old Boma Museum (0.4 km).
What are some of the property amenities at Four Points by Sheraton Arusha, The Arusha Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Four Points by Sheraton Arusha, The Arusha Hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Four Points by Sheraton Arusha, The Arusha Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Four Points by Sheraton Arusha, The Arusha Hotel?
Yes, free parking and paid public parking nearby are available to guests.
What are some restaurants close to Four Points by Sheraton Arusha, The Arusha Hotel?
Conveniently located restaurants include Africafe, Kitamu Coffee, and Fifi's.
Are there opportunities to exercise at Four Points by Sheraton Arusha, The Arusha Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Four Points by Sheraton Arusha, The Arusha Hotel have an airport shuttle?
Yes, Four Points by Sheraton Arusha, The Arusha Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Four Points by Sheraton Arusha, The Arusha Hotel have airport transportation?
Yes, Four Points by Sheraton Arusha, The Arusha Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Four Points by Sheraton Arusha, The Arusha Hotel located near the city centre?
Yes, it is 0.8 km away from the centre of Arusha.
Are any cleaning services offered at Four Points by Sheraton Arusha, The Arusha Hotel?
Yes, dry cleaning and laundry service are offered to guests.