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Lake Duluti Serena Hotel

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Lake Duluti Serena Hotel
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396 Reviews from our TripAdvisor Community

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There are newer reviews for Lake Duluti Serena Hotel
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Showing 359: English reviews
tipperary ireland
Reviewed 12 October 2016

This is an old world hotel on the outskirts of Arusha on the shores of Lake Duluti. The accommodation is in lodges on the grounds and these are really well furnished with all the 'mod cons' of a modern hotel. None of the lodges are overlooked and all the public gardens are beautifully laid out and maintained. The front desk...

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Helpful?
1Thank Elinoras
SerenaHotels, General Manager at Lake Duluti Serena Hotel, responded to this review

I take this opportunity to thank you for your valuable feedback on this site. Positive feedback is a true measure of our performance and we promise to keep up the good work of offering the best in all we do. We look forward to hosting you or your friends in future if you happen to come back to Arusha -...

Dar es Salaam, Tanzania
Reviewed 6 October 2016

been there couple of times for lunch and really enjoyed the place because of warm interiors ,lay out and above all the spread /varieties of the sunday lunch buffet ( especialy i was impressed with condiments spreads). though staffs are not very friendly and hospitable ..as i have seen arusha very closely and almost witnessed all hotel products i must...

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Helpful?
1Thank ashish s
SerenaHotels, General Manager at Lake Duluti Serena Hotel, responded to this review

Thank you for your feedback that is helpful to us. We have noted on the need to address hospitality attributes. Meanwhile we look forward to welcome you back.

Fremont, California
Reviewed 2 October 2016

This is a delightful Hotel that is situated on the outskirts of town. The rooms are old world traditional and comfortable with ample space. Dining facilities were very nice and the hotel staff were very helpful.

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Helpful?
Thank Glenn M
SerenaHotels, General Manager at Lake Duluti Serena Hotel, responded to this review

Thank you for your time in giving us fedback on your stay with us. We look forward to hosting you back in future. Your's Sincrerely Gerald Macharia.

Glasgow, United Kingdom
Reviewed 26 September 2016 via mobile

A beautiful little hotel made up of small huts for rooms. The room was clean and spacious, although tv channels were limited. The shower and bathroom were clean. The pace of life at this hotel is very slow - the perfect start for a long safari vacation. Good food served in the dining room at crazy low prices - 4...

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Helpful?
1Thank ritchielawyer
SerenaHotels, General Manager at Lake Duluti Serena Hotel, responded to this review

Thank you for your feedback much appreciated. The feedback motivates us and is a measure of our performance. We look forward to welcome you back in future if you happen to come back to Arusha. Your's Sincerely Gerald Macharia.

USA
Reviewed 25 September 2016

The room was nice (it was a separate small house with one room); the grounds are nicely kept (yet many mosquitoes). All the meals are served in the main building; meals were ok. The one thing that was a bit off was the service. When we arrived, our bags were carried by some elderly ladies (the same when we checked...

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Helpful?
Thank enjoytravelworld
SerenaHotels, General Manager at Lake Duluti Serena Hotel, responded to this review

i take this opportunity to thank you sincerely for the valuable feedback. Arusha is in the tropics and we do have mosquitoes however we control them by regular fogging of the surrounding. I note that the gentlemen at the porterage were not at all gentle by looking at ladies toil with the bags. I shall meet the team and aim...

Reviewed 24 September 2016 via mobile

What an oasis after a very long flight from Australia. A dusty drive from Kilimanjaro airport (arrived on a Sunday) so no shops open at the airport to purchase a SIM. Be careful at the airport as people with Trip Advisor tags hanging on lanyards around their necks swooped in to help stow the luggage ( thought they were sharing...

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Helpful?
Thank Deborah O
SerenaHotels, General Manager at Lake Duluti Serena Hotel, responded to this review

Thank you for your feedback much appreciated. Around this month of September Arusha is normally experiences dry spell and therefore dusty. For information we also do stock SIM cards at our gift shop. We have noted on your experience of the airport people and shall be happy to share same with relevant concerned for improvement. Your's Sincerely Gerald Macharia.

Arusha
Reviewed 21 September 2016

Nice gardens to relax in with great service. Rooms and main area nicely set with views of Lake Duluti. Tasty food with a great Indian Lunch Buffet. Nice now the road is done. The staff always are very attentive and give attention to detail.

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Helpful?
Thank arushan73
SerenaHotels, General Manager at Lake Duluti Serena Hotel, responded to this review

We thank and appreciate your time and feedback on your experience during your stay with us. The fact that you enjoyed motivates us to keep the promise of offering the best we can. Once again thank you. Your's sincerely Gerald Macharia.

Boston, Massachusetts
Reviewed 2 September 2016 via mobile

Spent 2 nights in beautiful little individual hut-like rooms with lush greenery surroundings with wonderful view of Lake Duluti.Fell in love with the awesome views with bird calls in the mornings & evening. The staff is very helpful and friendly. Rooms were clean & spacious. It is a little on the expensive side but worth it. They also have guided...

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Helpful?
2Thank Arnaz M
SerenaHotels, General Manager at Lake Duluti Serena Hotel, responded to this review

I take this opportunity to thank you for your feedback on your experience of our services during your recent stay with us. We have taken note of the Music offer for consideration when next we review our standards. It is through feedback that we shall be able to live our promise of offering the best.

Northampton, United Kingdom
Reviewed 29 August 2016 via mobile

Stayed here for the first night of our safari and it was truly memorable. The rooms are gorgeous and the staff had laid out a path of flower petals and made us a chocolate cake to get our honeymoon off to a fabulous start. The whole hotel us lovely and the food was really delicious-the grounds and garden are beautiful....

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Helpful?
2Thank EmC28
SerenaHotels, General Manager at Lake Duluti Serena Hotel, responded to this review

Thank you for your valuable time taken in giving us your very true experience of our services. This will be shared with the team and will surely go along way in motivating the team to consistently continue offering products and services beyond guest expectations. We look forward to being of service to your friends or yourself incase you happen to...

Anchorage
Reviewed 23 August 2016

We stayed there twice (inbound and outbound on a Safari), and felt good about the hotel both ways. The food is perfectly fine, the staff friendly and the rooms clean and quiet. I recommend it without reservation.

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Helpful?
2Thank taiyaAK
SerenaHotels, General Manager at Lake Duluti Serena Hotel, responded to this review

We thank you for time taken to give us your feedback. The feedback goes along way in motivating the team and is a good measure of our performance and quality maintenance consistency. Once again thank you.

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Amenities

Highlights
  • Free Parking
  • Free Internet
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Tennis Court
Room types
  • Accessible rooms
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Set at the heart of a traditional coffee estate in the majestic environs of snow-capped Mount Kilimanjaro, the exquisitely appointed Mountain Village Lodge offers heady views over verdant tropical forests, cool mountain walks, a wonderful array of wildlife, roaring fires and superlative cuisine. ... more   less 

Additional Information about Lake Duluti Serena Hotel

Address: P.O. Box 2551, Arusha, Tanzania
Region: Tanzania > Arusha Region > Arusha
Price Range: ₹ 10,082 - ₹ 22,260 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Lake Duluti Serena Hotel 3*
Number of rooms: 42
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Also Known As:
Serena Mountain Village Hotel Arusha
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Questions & Answers

Here's what travellers have asked, with answers from Lake Duluti Serena Hotel staff and other travellers.
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Questions? Get answers from Lake Duluti Serena Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The little cabins were super cute and gnome-like”
 of 5 bubbles ricksteenweg, 20 Mar 2017 | Read review
“Rooms are available in the main lodge and also in small clusters of thatch-rooved cottages. We liked the privacy and charm of the cottages.”
  • Our comfy
 of 5 bubbles LionHeart53, 30 Nov 2016 | Read review
“All the rooms are quiet”
 of 5 bubbles 189elainef, 18 Aug 2016 | Read review
“have dinner in the lounge and order off bar menu instead of sit down 3 course dinner”
 of 5 bubbles sttbrown, 5 Aug 2016 | Read review
“Depending on how much you want to walk request a room closer or further away from the main building”
 of 5 bubbles pauste1, 3 Aug 2016 | Read review
5 of 5