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Lake Duluti Serena Hotel

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Lake Duluti Serena Hotel
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388 Reviews from our TripAdvisor Community

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There are newer reviews for Lake Duluti Serena Hotel
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Showing 352: English reviews
Boston, Massachusetts
Reviewed 2 September 2016 via mobile

Spent 2 nights in beautiful little individual hut-like rooms with lush greenery surroundings with wonderful view of Lake Duluti.Fell in love with the awesome views with bird calls in the mornings & evening. The staff is very helpful and friendly. Rooms were clean & spacious. It is a little on the expensive side but worth it. They also have guided...

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Helpful?
2Thank Arnaz M
SerenaHotels, General Manager at Lake Duluti Serena Hotel, responded to this review

I take this opportunity to thank you for your feedback on your experience of our services during your recent stay with us. We have taken note of the Music offer for consideration when next we review our standards. It is through feedback that we shall be able to live our promise of offering the best.

Northampton, United Kingdom
Reviewed 29 August 2016 via mobile

Stayed here for the first night of our safari and it was truly memorable. The rooms are gorgeous and the staff had laid out a path of flower petals and made us a chocolate cake to get our honeymoon off to a fabulous start. The whole hotel us lovely and the food was really delicious-the grounds and garden are beautiful....

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2Thank EmC28
SerenaHotels, General Manager at Lake Duluti Serena Hotel, responded to this review

Thank you for your valuable time taken in giving us your very true experience of our services. This will be shared with the team and will surely go along way in motivating the team to consistently continue offering products and services beyond guest expectations. We look forward to being of service to your friends or yourself incase you happen to...

Anchorage
Reviewed 23 August 2016

We stayed there twice (inbound and outbound on a Safari), and felt good about the hotel both ways. The food is perfectly fine, the staff friendly and the rooms clean and quiet. I recommend it without reservation.

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Helpful?
2Thank taiyaAK
SerenaHotels, General Manager at Lake Duluti Serena Hotel, responded to this review

We thank you for time taken to give us your feedback. The feedback goes along way in motivating the team and is a good measure of our performance and quality maintenance consistency. Once again thank you.

Southfield, Michigan, Usa
Reviewed 18 August 2016

Go2 Africa agent suggested this hotel for us befoe we went on safari. A former coffee plantation where the original house serves a restaurant, bar and common area. The rondeval style rooms are comfortable with TV and wi fi.The grounds are lovely. The kitchen is accommodating. The staff is friendly and helpful.

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Helpful?
1Thank Elaine F
SerenaHotels, General Manager at Lake Duluti Serena Hotel, responded to this review

We are grateful and thank you for your feedback on this site. We promise to keep delivering products and services beyond guest expectations and look forward to be of service to you and your friends sometime in the near future.

Warrington, United Kingdom
Reviewed 10 August 2016

We booked a safari for our honeymoon through Kuoni UK and this is one of the hotels they selected for us, and it was an excellent choice. Upon arrival and throughout the stay the staff were welcoming and friendly and would bend over backwards to help you. The room was excellent with a lovely view of the lake. We didn't...

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Helpful?
2Thank Julie G
SerenaHotels, General Manager at Lake Duluti Serena Hotel, responded to this review

We are delighted to note that you did enjoy our honeymoon offers and your stay. Our philosophy is to offer services and products beyond guest expectations and it is only through genuine feedback like this that we can be able to gauge our performance and products. We look forward to welcome you or your friends back in future. We hope...

Arusha, Tanzania
Reviewed 8 August 2016 via mobile

Thanks for a great family weekend at Lake Duluti Serena. Friendly and helpful staff, great food, great wifi and clean hotel. We enjoyed the boat trip at the Lake (amust do when you are here) plus the natural gardens. Just a few suggestions: Please add a swimming pool and more games / playground for kids. Otherwise thanks Jane, Goodluck and...

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Helpful?
Thank Axel Malekia
SerenaHotels, General Manager at Lake Duluti Serena Hotel, responded to this review

Thank you for your valuable feedback. It is through this feedback that we are able to continuously and consistently address our performance and product offers. Your suggestions on grounds and swiming pool are genuine concerns and am happy to advise that an architect has already been engaged by the company to come up with drawing plans for a swimming pool....

York, Maine
Reviewed 6 August 2016

Pro Nice room Comfortable bed Nice bathroom Walk in shower Plenty of hot water and pressure Excellent service very nice grounds all in all, this is probably just a launching pad for the rest of your vacation. Enjoy it, relax, and then take off for your safari.

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Helpful?
1Thank Scott B
SerenaHotels, General Manager at Lake Duluti Serena Hotel, responded to this review

Take this opportunity to thank you for your valuable feedback. We take this feedback seriously because it gives us a measure of gauging our performance and product offers. Once again thank you and we look forward to welcome you or your friends back to stay with us incase you happen to be in Arusha-Tanzania - East Africa.

Brisbane, Australia
Reviewed 3 August 2016

I stayed with my wife as part of a tour group for 1 night. The closest airport is Kilimanjaro Airport which is tiny and rudimentary, but functional. You should be able to secure a visa at the immigration booths if you haven't secured one already. The grounds are beautifully maintained, the room is comfortable, and there are excellent views across...

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Thank pauste1
SerenaHotels, General Manager at Lake Duluti Serena Hotel, responded to this review

Thank you very much for your time in rating us on this site. Your feedback is valuable to us in our pursuit to offer execellent or great service and product offers. The team will share the feedback as appropriate.

London
Reviewed 1 August 2016

After a long flight from London to Kilimanjaro this was an oasis of peace and calm. It was a relatively quick transfer and we were quickly checked in and shown to our rooms for our one night stay. The rooms were comfortable with nice views over the lake. The grounds were relaxing and service and the staff were excellent. The...

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Helpful?
2Thank Peterb2012London
SerenaHotels, General Manager at Lake Duluti Serena Hotel, responded to this review

We are gratefull for your time taken in giving us your feedback. Its from such feedback that we are able to gauge ourselves and have an impartial measure of our performance and products quality. Once again thank you.

Texas
Reviewed 31 July 2016

The hotel is located an hour away from the Kilimanjaro airport amidst lush vegetation and a beautiful garden. It is usually the staging point for people going on a safari and is a welcome sight after a long flight from the US. Rooms are big and well appointed. The main building for the reception and dining facilities is beautiful. The...

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3Thank OrpheusTexas
SerenaHotels, General Manager at Lake Duluti Serena Hotel, responded to this review

I take this opportunity to thank you for your valuable feedback on this site. We have taken note of your comment on WIFI being only available at the main building and wish to advise a survey has been done by our consultants for installation of WiFI in all the rooms and around the hotel compound. The lake is a reserve...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Tennis Court
Room types
  • Accessible rooms
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Set at the heart of a traditional coffee estate in the majestic environs of snow-capped Mount Kilimanjaro, the exquisitely appointed Mountain Village Lodge offers heady views over verdant tropical forests, cool mountain walks, a wonderful array of wildlife, roaring fires and superlative cuisine. ... more   less 

Additional Information about Lake Duluti Serena Hotel

Address: P.O. Box 2551, Arusha, Tanzania
Region: Tanzania > Arusha Region > Arusha
Price Range: ₹ 10,429 - ₹ 22,663 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Lake Duluti Serena Hotel 3*
Number of rooms: 42
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Also Known As:
Serena Mountain Village Hotel Arusha
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Questions & Answers

Here's what travellers have asked, with answers from Lake Duluti Serena Hotel staff and other travellers.
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Questions? Get answers from Lake Duluti Serena Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms are available in the main lodge and also in small clusters of thatch-rooved cottages. We liked the privacy and charm of the cottages.”
  • Our comfy
 of 5 bubbles LionHeart53, 30 Nov 2016 | Read review
“All the rooms are quiet”
 of 5 bubbles 189elainef, 18 Aug 2016 | Read review
“have dinner in the lounge and order off bar menu instead of sit down 3 course dinner”
 of 5 bubbles sttbrown, 5 Aug 2016 | Read review
“Depending on how much you want to walk request a room closer or further away from the main building”
 of 5 bubbles pauste1, 3 Aug 2016 | Read review
“Good place to stop after a long flight, before a safari.”
 of 5 bubbles davidwB749ZS, 9 Jul 2016 | Read review
5 of 5