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Lake Duluti Serena Hotel

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381 Reviews from our TripAdvisor Community

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There are newer reviews for Lake Duluti Serena Hotel
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Showing 346: English reviews
Glasgow, United Kingdom
Reviewed 26 September 2016 via mobile

A beautiful little hotel made up of small huts for rooms. The room was clean and spacious, although tv channels were limited. The shower and bathroom were clean. The pace of life at this hotel is very slow - the perfect start for a long safari vacation. Good food served in the dining room at crazy low prices - 4...

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Helpful?
1Thank ritchielawyer
SerenaHotels, General Manager at Lake Duluti Serena Hotel, responded to this review

Thank you for your feedback much appreciated. The feedback motivates us and is a measure of our performance. We look forward to welcome you back in future if you happen to come back to Arusha. Your's Sincerely Gerald Macharia.

USA
Reviewed 25 September 2016

The room was nice (it was a separate small house with one room); the grounds are nicely kept (yet many mosquitoes). All the meals are served in the main building; meals were ok. The one thing that was a bit off was the service. When we arrived, our bags were carried by some elderly ladies (the same when we checked...

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Helpful?
Thank enjoytravelworld
SerenaHotels, General Manager at Lake Duluti Serena Hotel, responded to this review

i take this opportunity to thank you sincerely for the valuable feedback. Arusha is in the tropics and we do have mosquitoes however we control them by regular fogging of the surrounding. I note that the gentlemen at the porterage were not at all gentle by looking at ladies toil with the bags. I shall meet the team and aim...

Reviewed 24 September 2016 via mobile

What an oasis after a very long flight from Australia. A dusty drive from Kilimanjaro airport (arrived on a Sunday) so no shops open at the airport to purchase a SIM. Be careful at the airport as people with Trip Advisor tags hanging on lanyards around their necks swooped in to help stow the luggage ( thought they were sharing...

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Helpful?
Thank Deborah O
SerenaHotels, General Manager at Lake Duluti Serena Hotel, responded to this review

Thank you for your feedback much appreciated. Around this month of September Arusha is normally experiences dry spell and therefore dusty. For information we also do stock SIM cards at our gift shop. We have noted on your experience of the airport people and shall be happy to share same with relevant concerned for improvement. Your's Sincerely Gerald Macharia.

Arusha
Reviewed 21 September 2016

Nice gardens to relax in with great service. Rooms and main area nicely set with views of Lake Duluti. Tasty food with a great Indian Lunch Buffet. Nice now the road is done. The staff always are very attentive and give attention to detail.

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Helpful?
Thank arushan73
SerenaHotels, General Manager at Lake Duluti Serena Hotel, responded to this review

We thank and appreciate your time and feedback on your experience during your stay with us. The fact that you enjoyed motivates us to keep the promise of offering the best we can. Once again thank you. Your's sincerely Gerald Macharia.

Boston, Massachusetts
Reviewed 2 September 2016 via mobile

Spent 2 nights in beautiful little individual hut-like rooms with lush greenery surroundings with wonderful view of Lake Duluti.Fell in love with the awesome views with bird calls in the mornings & evening. The staff is very helpful and friendly. Rooms were clean & spacious. It is a little on the expensive side but worth it. They also have guided...

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Helpful?
2Thank Arnaz M
SerenaHotels, General Manager at Lake Duluti Serena Hotel, responded to this review

I take this opportunity to thank you for your feedback on your experience of our services during your recent stay with us. We have taken note of the Music offer for consideration when next we review our standards. It is through feedback that we shall be able to live our promise of offering the best.

Northampton, United Kingdom
Reviewed 29 August 2016 via mobile

Stayed here for the first night of our safari and it was truly memorable. The rooms are gorgeous and the staff had laid out a path of flower petals and made us a chocolate cake to get our honeymoon off to a fabulous start. The whole hotel us lovely and the food was really delicious-the grounds and garden are beautiful....

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Helpful?
2Thank EmC28
SerenaHotels, General Manager at Lake Duluti Serena Hotel, responded to this review

Thank you for your valuable time taken in giving us your very true experience of our services. This will be shared with the team and will surely go along way in motivating the team to consistently continue offering products and services beyond guest expectations. We look forward to being of service to your friends or yourself incase you happen to...

Anchorage
Reviewed 23 August 2016

We stayed there twice (inbound and outbound on a Safari), and felt good about the hotel both ways. The food is perfectly fine, the staff friendly and the rooms clean and quiet. I recommend it without reservation.

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Helpful?
2Thank taiyaAK
SerenaHotels, General Manager at Lake Duluti Serena Hotel, responded to this review

We thank you for time taken to give us your feedback. The feedback goes along way in motivating the team and is a good measure of our performance and quality maintenance consistency. Once again thank you.

Southfield, Michigan, Usa
Reviewed 18 August 2016

Go2 Africa agent suggested this hotel for us befoe we went on safari. A former coffee plantation where the original house serves a restaurant, bar and common area. The rondeval style rooms are comfortable with TV and wi fi.The grounds are lovely. The kitchen is accommodating. The staff is friendly and helpful.

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Helpful?
1Thank Elaine F
SerenaHotels, General Manager at Lake Duluti Serena Hotel, responded to this review

We are grateful and thank you for your feedback on this site. We promise to keep delivering products and services beyond guest expectations and look forward to be of service to you and your friends sometime in the near future.

Warrington, United Kingdom
Reviewed 10 August 2016

We booked a safari for our honeymoon through Kuoni UK and this is one of the hotels they selected for us, and it was an excellent choice. Upon arrival and throughout the stay the staff were welcoming and friendly and would bend over backwards to help you. The room was excellent with a lovely view of the lake. We didn't...

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Helpful?
2Thank Julie G
SerenaHotels, General Manager at Lake Duluti Serena Hotel, responded to this review

We are delighted to note that you did enjoy our honeymoon offers and your stay. Our philosophy is to offer services and products beyond guest expectations and it is only through genuine feedback like this that we can be able to gauge our performance and products. We look forward to welcome you or your friends back in future. We hope...

Arusha, Tanzania
Reviewed 8 August 2016 via mobile

Thanks for a great family weekend at Lake Duluti Serena. Friendly and helpful staff, great food, great wifi and clean hotel. We enjoyed the boat trip at the Lake (amust do when you are here) plus the natural gardens. Just a few suggestions: Please add a swimming pool and more games / playground for kids. Otherwise thanks Jane, Goodluck and...

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Helpful?
Thank Axel Malekia
SerenaHotels, General Manager at Lake Duluti Serena Hotel, responded to this review

Thank you for your valuable feedback. It is through this feedback that we are able to continuously and consistently address our performance and product offers. Your suggestions on grounds and swiming pool are genuine concerns and am happy to advise that an architect has already been engaged by the company to come up with drawing plans for a swimming pool....

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Tennis Court
Room types
  • Accessible rooms
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Set at the heart of a traditional coffee estate in the majestic environs of snow-capped Mount Kilimanjaro, the exquisitely appointed Mountain Village Lodge offers heady views over verdant tropical forests, cool mountain walks, a wonderful array of wildlife, roaring fires and superlative cuisine. ... more   less 

Additional Information about Lake Duluti Serena Hotel

Address: P.O. Box 2551, Arusha, Tanzania
Region: Tanzania > Arusha Region > Arusha
Price Range: ₹ 10,716 - ₹ 20,489 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Lake Duluti Serena Hotel 3*
Number of rooms: 42
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Also Known As:
Serena Mountain Village Hotel Arusha
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Questions & Answers

Here's what travellers have asked, with answers from Lake Duluti Serena Hotel staff and other travellers.
10 questions
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Milton Keynes, United Kingdom
over a year ago

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Questions? Get answers from Lake Duluti Serena Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms are available in the main lodge and also in small clusters of thatch-rooved cottages. We liked the privacy and charm of the cottages.”
  • Our comfy
 of 5 bubbles LionHeart53, 30 Nov 2016 | Read review
“All the rooms are quiet”
 of 5 bubbles 189elainef, 18 Aug 2016 | Read review
“have dinner in the lounge and order off bar menu instead of sit down 3 course dinner”
 of 5 bubbles sttbrown, 5 Aug 2016 | Read review
“Depending on how much you want to walk request a room closer or further away from the main building”
 of 5 bubbles pauste1, 3 Aug 2016 | Read review
“Good place to stop after a long flight, before a safari.”
 of 5 bubbles davidwB749ZS, 9 Jul 2016 | Read review
5 of 5
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