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Hotel Novotel Taipei Taoyuan International Airport

Expedia.comUS$ 144*
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02/04/2017 03/04/2017
1 room 2 adults 0 children
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Hotel Novotel Taipei Taoyuan International Airport
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1,624 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Novotel Taipei Taoyuan International Airport
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Showing 1,142: English reviews
서울, 대한민국
Reviewed 26 November 2014

I stayed this hotel many times & I am a fan of this hotel. But this time I really disappointed at hotel's response. 1. My colleague wanted to know the shuttle bus's destination that was waiting a guest at front of lobby. So he ask to one staff "Is this bu.." but before he finished his asking she push aside...

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank HJMJYS
EricRimbeuf, 總經理 at Hotel Novotel Taipei Taoyuan International Airport, responded to this review

Dear Miss Kang, Thank you for taking the time to tell us about your experience at the Novotel Taipei Taoyuan International Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We do take your comment seriously and I have personally investigated the situation. I am believe there is some...

San Francisco, California
Reviewed 26 November 2014 via mobile

Standard room size compared to USA hotels. Modern rooms, good buffet options, decent beds 7/10 stiffness Bad weak drizzle shower, especially compared to other western hotels in Taiwan or China. Handicap access to shower is also hard and slippery. Didn't offer a handicap room when dad and I came in wheelchair. Maybe there isn't any Friendly staff

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Helpful?
Thank David H
EricRimbeuf, 總經理 at Hotel Novotel Taipei Taoyuan International Airport, responded to this review

Dear David, Thank you for taking the time to tell us about your experience at the Novotel Taipei Taoyuan International Airport. I am sorry that we were not able to assign you in our hanicap room due to it was occupied. Please do not hesitate to contact with us for your future visit, we will arrange the room for you...

Reviewed 25 November 2014 via mobile

We arrived late and did not want to go to The hotel is very convenience as its only 2 mins drive by the hotel shuttle bus (Terminal 2) if you did not miss the bus. Thanks for Assistant Reservation manager, Iris. She arranged a greet & meet service for us which we did not ask for. We were checked in...

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Helpful?
2Thank Spyhotelier
EricRimbeuf, 總經理 at Hotel Novotel Taipei Taoyuan International Airport, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Taipei Taoyuan International Airport. I am sorry the room cleaness did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to...

Reviewed 24 November 2014 via mobile

Stayed here at both ends of a short trip to Taiwan. Such an easy courtesy bus trip from the terminal. Check in friendly and efficient. Concierge service excellent. Wonderful help with complex taxi and traun journey. Huge room extremely comfortable bed. Only downside was the poor quality of the room service food. No prawns in a prawn based dish, turamisu...

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Helpful?
Thank Nick D
EricRimbeuf, 總經理 at Hotel Novotel Taipei Taoyuan International Airport, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Taipei Taoyuan International Airport. I am sorry your in room dinning experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very...

Singapore
Reviewed 24 November 2014 via mobile

We visited Taipei from 12 to 17 November and decided to choose Novotel Taoyuan (despite the distance from city) because of the good reviews on top that we had the A+ points to redeem 2 nights stay. Here are some of the not so pleasant encounters : 1.We arrived the hotel's doorstep on the raining Saturday night around 10.30pm only...

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Helpful?
Thank eddie1225
EricRimbeuf, 總經理 at Hotel Novotel Taipei Taoyuan International Airport, responded to this review

Dear Eddie, Thank you for taking the time to tell us about your experience at the Novotel Taipei Taoyuan International Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to...

Ontario
Reviewed 23 November 2014 via mobile

The customer service was great here at Novotel. We called ahead to check on the free shuttle service to the hotel, the representative was helpful in advising us where to go and the bus schedule. Arrive at the hotel to hear very loud kareoke singing in the lobby, not pleasant, but that's the only place you can hear it. The...

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Helpful?
Thank dreamvacationer
EricRimbeuf, 總經理 at Hotel Novotel Taipei Taoyuan International Airport, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Taipei Taoyuan International Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Following the law of Taiwan, all in door area is non-smoking area. However, some of the guest still smoking in...

Singapore
Reviewed 21 November 2014

I had bought food stuff to bring home. The staff flatly REFUSED to place in their freezer! First hotel round the world I have come across that refuses to do sthg as simple as that! How to be considered world class?!?!?! Really spoiled the whole stay and surely won't come back! Not funny to have things carefully timed and bought...

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Helpful?
2Thank Vguudeal
EricRimbeuf, 總經理 at Hotel Novotel Taipei Taoyuan International Airport, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Taipei Taoyuan International Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a safety environment to our customer; therefore the food security is very important for...

Reviewed 21 November 2014

We stayed here at the beginning and end of our trip. The rooms were comfortable and not noisy - considering the hotel is very close to the airport, which is some distance from Taipei itself. The food was good both at breakfast and in the Chinese restaurant. The fitness centre was well equipped.We were on a bike tour and although...

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Helpful?
Thank Jg6343
EricRimbeuf, 總經理 at Hotel Novotel Taipei Taoyuan International Airport, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Taipei Taoyuan International Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

Gladstone, Missouri
Reviewed 19 November 2014

You don't waste any time getting to this hotel from the airport. Great room and breakfast and an airport shuttle to get you back to the airport. It would not be convenient to the heart of the city, but a great airport hotel.

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Helpful?
Thank Ironsides2014
EricRimbeuf, 總經理 at Hotel Novotel Taipei Taoyuan International Airport, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Taipei Taoyuan International Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

Jindrichuv Hradec
Reviewed 18 November 2014

Not in walking distance with big baggage, but free shuttle goes 2 minutes. Typical Novotel rooms, but really great food. Reception is welcome to make earlier check-in for free. Open quick wifi. In restaurant check from cheaper meals big beef soup or nasi goreng.

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Helpful?
1Thank tomaskotouc
EricRimbeuf, 總經理 at Hotel Novotel Taipei Taoyuan International Airport, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Taipei Taoyuan International Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

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02/04/2017 03/04/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Airport Transportation
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service

Additional Information about Hotel Novotel Taipei Taoyuan International Airport

Address: No.1 Terminal South Road, Dayuan Town, Taoyuan 337, Taiwan
Region: Taiwan > Taoyuan
Price Range: ₹ 7,664 - ₹ 14,804 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Novotel Taipei Taoyuan International Airport 5*
Number of rooms: 360
Reservation Options:
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Hotel Style:
#1 Business Hotel in Taoyuan
#1 Spa Hotel in Taoyuan
#1 Luxury Hotel in Taoyuan
#13 Best Value Hotel in Taoyuan
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Novotel Taipei Taoyuan International Airport staff and other travellers.
39 questions
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Fontana, California

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Questions? Get answers from Hotel Novotel Taipei Taoyuan International Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay on the side facing the airport to see planes landing and taking off.”
 of 5 bubbles ronsS9594TW, 22 Mar 2017 | Read review
“All are good”
 of 5 bubbles DavidL374, 18 Mar 2017 | Read review
“Any rooms a good room!”
 of 5 bubbles 32807, 13 Mar 2017 | Read review
“One side of the hotel faces the airport runways. If you're bothered by the noise of planes, request the other side of the building.”
 of 5 bubbles BrianGradySF415, 11 Mar 2017 | Read review
“Persons with Disabilities rooms are near elevators.”
 of 5 bubbles CPFam, 22 Feb 2017 | Read review
5 of 5
Expedia.com
US$ 144* /night
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TripAdvisorUS$ 144
AMOMAUS$ 267
Booking.comUS$ 144
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Prices are for 1 room, 2 adults
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