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Sheraton Grand Incheon Hotel

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Sheraton Grand Incheon Hotel
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503 Reviews from our TripAdvisor Community

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Showing 299: English reviews
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Reviewed yesterday NEWvia mobile

The hotel is about 1/2 hour away from the airport and about 1 hour away from Seoul (when there is no traffic). The rooms are very nice. The hotel breakfast buffet is big and has quite a variety of food. We were staying here for business reasons and the Korean company we were working with was close by, so it...

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Helpful?
Thank Linda H
Guam, Mariana Islands
Reviewed 5 days ago NEW

The hotel is o.k. It was clean and comfortable, the room size is ok for Asia. It is rated as a 5 star tourist hotel, but it is more of a "convention" hotel. I chose this hotel because it was my 1st time in Korea, my trip was short notice and I was going in blind. I played it safe...

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Helpful?
Thank Rubyrazz
Sheraton Grand ... H, Guest Relations Manager at Sheraton Grand Incheon Hotel, responded to this review

Dear Rubyrazz, thank you for staying with Sheraton Grand Incheon Hotel. We sincerely apologize for the inconvenience and disappointment which you experienced during your stay here with us. Your feedback has been shared with our related team members and we will definitely go through our customer service guideline once again. Dear Rubyrazz, we sincerely hope that we may have the...

Reviewed 5 days ago NEWvia mobile

I booked the hotel thinking it was close to the airport since I had an early flight the following day. It turned out that I still had to ride a bus for 30min to go to Incheon airport, it was still a nice and comfortable stay though. It doesn't have an airport shuttle though. It was still a pleasant stay!!...

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Helpful?
Thank Aurora A
Sheraton Grand ... H, Guest Relations Manager at Sheraton Grand Incheon Hotel, responded to this review

Dear Aurora A, thank you for staying with Sheraton Grand Incheon Hotel. We are delight to hear that you had comfortable with us. We promise you to keep up the good work and hope to greet you again in the future.

Sarasota, Florida
Reviewed 6 days ago NEWvia mobile

Clean, efficient, everything at your fingertips. Great staff, room was outstanding, view of downtown Incheon and park. Lots of sockets to recharge after long trans American flight, staff impeccable, great English,took care of me very well. Good Whiskey in bar, enjoy !!

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Helpful?
Thank Gary G
Sheraton Grand ... H, Guest Relations Manager at Sheraton Grand Incheon Hotel, responded to this review

Dear Gary G, thank you for sharing your great experiences with Sheraton Grand Incheon Hotel. We promise you to keep up the good work and hope to greet you again in the near future.

Sydney, Australia
Reviewed 2 weeks ago

I reserved this property because I was assured that matching my Marriott status [Gold] with Starwood [also Gold] I would receive the same level of rewards. Well on checking in I was told to have access to the Club Lounge I needed to be Platinum- had i known this I would have gone to Marriott [or even Hilton where I...

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Helpful?
Thank Jeffrey C
Sheraton Grand ... H, Guest Relations Manager at Sheraton Grand Incheon Hotel, responded to this review

Dear Jeffrey C, thank you for staying with Sheraton Grand Incheon Hotel. We sincerely apologize for the inconvenience and disappointment which you experienced during your stay here with us. We appreciate your open and frank review as only this will make us better. Your feedback has been shared with our team members and reviewing our brand standard guide again. Dear...

KY
Reviewed 4 weeks ago

A wonderful hotel that does everything right. Nice rooms, quiet, comfortable, nice linens, clean, spacious, fast internet, and, very nice bathrooms. The staff was outstanding and right on top of everything, very attentive. The breakfast buffet was top quality, nothing even remotely close to the US "make your own waffles" breakfasts at the chain hotels. Several chefs making several different...

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Helpful?
Thank thekubiaks
Sheraton Grand ... H, Guest Relations Manager at Sheraton Grand Incheon Hotel, responded to this review

Dear thekubiaks, thank you for staying with Sheraton Grand Incheon Hotel. We are very delight to hear that you had wonderful stay with us. Sheraton Grand Incheon promises you to keep up the good work and hope to greet you soon in near the future.

Bayonne, New Jersey
Reviewed 19 January 2017 via mobile

Wow! Talk about service and attention to detail. Our check in experience was lovely. The rooms were well appointed and the welcome gestures were on point. It was my friend's birthday and the hotel had a lovely cake and bottle of wine to help us celebrate our short stay in Seoul. The hotel is in walkable distance to may shops...

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Helpful?
Thank Lewis C
Sheraton Grand ... H, Guest Relations Manager at Sheraton Grand Incheon Hotel, responded to this review

Dear Lewis C, thank you for staying with Sheraton Grand Incheon Hotel. Every day our staff put lots of effort to make our guest feel home away home and we are honor to hear that you also felt it. Sheraton Grand Incheon promises you to keep up the good work and hopes to greet you soon in near the future.

Austin, Texas
Reviewed 17 January 2017

I stayed here recently. The hotel is very modern and looks new. Be sure to get the package with breakfast as they charge $25 for breakfast. The hotel is reasonably close to the airport. I took a taxi and it only cost $30.

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Helpful?
Thank travelerINaustin
Sheraton Grand ... H, Guest Relations Manager at Sheraton Grand Incheon Hotel, responded to this review

Dear travelerNaustin, thank you for staying with Sheraton Grand Incheon Hotel. We are more than delight to hear that you had fabulous stay with us while enjoying the central park and delicious morning buffet. Dear Travelernaustin, Sheraton Grand Incheon promises you to keep up the good work and hope to greet you soon in near the future.

Dallas, Texas
Reviewed 16 January 2017

Very positive experience. The hotel was immaculate. Rooms had great view of the city and were spacious. Large shower, tub, and bathroom area. The morning buffet was also great and featured a variety of regional and international cuisine. Fitness center exceeded expectations. Staff was friendly and most spoke English.

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Helpful?
Thank MatthewStreett
Sheraton Grand ... H, Guest Relations Manager at Sheraton Grand Incheon Hotel, responded to this review

Dear MatthewStreett, warm greetings from Sheraton Grand Incheon Hotel. Spacious room with breathtaking view and delicious morning buffet is everyone’s favorite and we are delight to hear you also enjoyed it. Dear MatthewStreett thank you for your generous feedback and Sheraton Grand Incheon promises you to keep up the good work and looking forward to greet you soon in near...

Magog, Canada
Reviewed 9 January 2017

This hotel is located in the ''new city'' of Incheon. Many restaurants and bars are available at walking distance, shopping mall just beside. It is less than 30 minutes from the airport using the not free shuttle (7000 KRW). Hotel has all you need, it's clean and very confortable rooms. Don't hesitate.

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Helpful?
Thank Philippe L
Sheraton Grand ... H, Guest Relations Manager at Sheraton Grand Incheon Hotel, responded to this review

Dear Philippe L, thank you for staying with Sheraton Grand Incheon Hotel. We are more than delight to hear that you had comfortable stay with us. Kindly visit us during the spring time again when Central Park covers with beautiful flowers and trees which will definitely make your stay more excellent. Thank you again for your generous feedback and Sheraton...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Feast
Feast
Cuisines: International
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Free Parking
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Let us be your home base when visiting Northeast Asia's vibrant new business hub, a unique new waterfront offering a wide range of residential, business, cultural, and retail facilities. The recreational attractions in our neighborhood include the beautiful Central Park. The Convention Center facilitates successful business meetings, and the Northeast Asia Trade Tower, and the Green Climate Fund are also located nearby. International Airport is only 20 minutes from the hotel, and Seoul is 40 minutes away. Watch the sun rise or set over Central Park from one of our 321 thoughtfully designed guest rooms, including 16 suites. All accommodations ensure a comfortable stay with our signature Sheraton Sleep Experience Beds. It is our goal to offer a clean, healthy, and comfortable stay to our guests, and we are proud to offer Korea's first fully non-smoking, 'Leadership in Energy and Environmental Design'-certified hotel. Our environmental efforts have resulted in several awards. Join us for an exceptional dining experience in one of our four unique, elegant restaurants, or unwind in the Lobby Lounge or bar. Relax in our indoor swimming pool or work out in the fully-equipped Sheraton Fitness center. We look forward to helping you feel comfortable and connected during your stay. ... more   less 

Additional Information about Sheraton Grand Incheon Hotel

Address: 153, Convensia-daero, Yeonsu-gu, Incheon 21998, South Korea (Formerly Sheraton Incheon Hotel)
Region: South Korea > Incheon
Price Range: ₹ 8,178 - ₹ 14,278 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Grand Incheon Hotel 5*
Number of rooms: 321
Reservation Options:
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Hotel Style:
#1 Business Hotel in Incheon
#2 Spa Hotel in Incheon
#4 Luxury Hotel in Incheon
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Incheon Hotel staff and other travellers.
7 questions
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Questions? Get answers from Sheraton Grand Incheon Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best views are the ones facing the water.”
 of 5 bubbles travelerINaustin, 17 Jan 2017 | Read review
“room with the central park view”
 of 5 bubbles Clara0531, 4 Dec 2016 | Read review
“View of Central Park the best”
 of 5 bubbles waterman808, 8 Nov 2016 | Read review
“Fly into Incheon, not Gimpo to stay here.”
 of 5 bubbles patriots777, 7 Nov 2016 | Read review
“View of "central park" is nice.”
  • View from my room
 of 5 bubbles JLlovetravel, 12 Sep 2016 | Read review
5 of 5