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772, Gaya-daero, Busanjin-gu, Busan 47285 South Korea
Lowest prices for your stay
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$165
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Free cancellation until 03/12/22
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (1614)
360
Panoramas (102)
Room & Suite (969)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.

About

#2 of 357 hotels in Busan
Location
Cleanliness
Service
Value
2022 Travellers' Choice Best of the Best
Lotte Hotel Busan, South Korea's biggest port city, is located at Seomyeon, the center of Busan, about a 10-minute drive by car from Busan Station. As the largest hotel in Busan, it provides elegant service and as many as 650 rooms that guests can choose freely according to need. Also, our renovated modern-style rooms and dining space will present customers with unforgettable and impressive moments. Guests can enjoy various entertainment features including indoor/outdoor swimming pools, casino, the Choo Shin-soo room and the Giants room with Busan, the city of baseball, as backdrop. Please make your successful business and enjoy travel in Busan, the city of wide sea and romantic harbor.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Casino and Gambling
Kids stay free
Kids pool
Valet parking
Wifi
Hot bath
Adult pool
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Strollers
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Newspaper
Non-smoking hotel
ATM on site
Butler service
Doorperson
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Languages Spoken
English, Chinese, Japanese, Korean
2123Reviews44Q+A68Room tips
Traveller rating
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Tyrone64 wrote a review 12 Nov
Dumaguete City, Philippines256 contributions134 helpful votes
Very good location. We stayed in room 2127 for 7 nights, Oct 30-Nov 5. Mini Stop convenience store is just right across its side entrance. 7 Eleven and a bigger local grocery store is nearby. Many restos are located at the back of the hotel. Lotte Department Store is just adjacent to the hotel and its Duty Free Shop is on the 8th floor. There are many restos in the foodcourt of the department store itself at basement 2. Hotel room is always clean and staff are courteous. We all had a good sleep in their beds.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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alohatripper wrote a review 5 Nov
Honolulu, Hawaii1338 contributions633 helpful votes
This is the worst Lotte stay. We stayed a total of 4 Lotte hotels during this tour, and this one did not meet my expectations for a Lotte hotel. We stayed 3 nights. Besides getting a small room, the bathroom door could not be opened if someone is sitting on the toilet. The edge of the inward-closing door immediately hits the left knee of the person on the toilet. The reason for the 3/5 rating is the total disregard of my request for a take-away breakfast since we check out of the hotel before the start of room service and the opening of the breakfast service. This is the first time I ever encountered a hotel denying me any accommodation for breakfast even though the room rate included breakfast. I pleaded with the assistant manager, Mr Kim, and brought along my TO, Mr Nell Kim, to assist me. This issue should be brought to the attention of their Operations Department.
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Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General manager, 기타 at Lotte Hotel Busan
Responded 2 weeks ago
Dear alohatripper We sincerely apologize for the inconvenience during your stay. We are very sorry for any inconvenience we may have caused you regarding take-away breakfast We will deliver your comment to the operation department and do our best to improve on what you have pointed out. Thank you for giving us your feedback so that we can improve. We promise to provide better service and facilities next time. Kindly visit us again, We will put our best effort to provide a comfortable stay. Thank you again for your opinion, We wish you all the best. Thank you Best regards, Dong Ju - Lee, General Manager, Lotte Hotel Busan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mark Y wrote a review Oct 2022
Los Angeles, California53 contributions60 helpful votes
I spent two nights at the Lotte Busan during the BTS weekend extravaganza. Although the property is slightly dated and needs a refresh (by no means luxurious), the rooms were very clean and comfortable. The AC worked well, which is huge in my book. The concierge and staff were really great and helpful with whatever we needed despite the chaos going on at the hotel. I really enjoyed the breakfast buffet, which had a mix of Western and Asian options. Make sure you try the French toast (perfectly prepared). Location wise, the property was connected to the Lotte Department store. Be sure to bring plenty of credit cards because it's like Rodeo Drive under one roof, but they also have sections of stylish Korean produced fashion. Outside of the hotel, you can find all sorts of restaurants and hawker stalls serving really delicious local food. Given the price level, the Lotte was an excellent value. I would not hesitate to stay here again whenever I return to Busan.
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Date of stay: October 2022
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General manager, 기타 at Lotte Hotel Busan
Responded 2 weeks ago
Dear markyP8507CW Thank you for staying with us and sharing your experience at Lotte Hotel Busan. We always strive for the best customer experience. Providing high qualify of service is our responsibility. Still, it feels great to be noticed for our efforts. Thank you very much for your encouragement. I really appreciate your staying and nice review. We will try to do our best to provide you faithful and touching service. Your information will be very helpful to other guests. Thank you for your wonderful review. We look forward to your visiting soon. We will impress you with our pleasant service on your next visit. Thank you for your consideration. Best regards, Dong Ju - Lee, General Manager, Lotte Hotel Busan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
psa_jl wrote a review Oct 2022
Quezon City, Philippines106 contributions70 helpful votes
Lotte Hotel Busan is located 10mins away from Busan Station in the Seomyeon District. The property is highly accessible, with the subway just in the underground of the hotel, and the bus station outside its doorstep. Lotte Department Store is right next door for all your shopping needs. Check in was swift. The front desk agent was very friendly. Bell service was very courteous and since he knew we were in town for the concert, he gave us a few tips on where to go and what to do. Breakfast was superb. A great selection of international and local fare. Dining staff were very attentive. Will definitely revisit! PS: Loved the purple YTC special madeleines from the hotel's DeliHans outlet. Sooo delicious!
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Date of stay: October 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General manager, 기타 at Lotte Hotel Busan
Responded 2 weeks ago
Dear psa_jl Thank you for staying with us and sharing your experience at Lotte Hotel Busan. We always strive for the best customer experience. Providing high qualify of service is our responsibility. Still, it feels great to be noticed for our efforts. Thank you very much for your encouragement. I really appreciate your staying and nice review. We will try to do our best to provide you faithful and touching service. Your information will be very helpful to other guests. Thank you for your wonderful review. We look forward to your visiting soon. We will impress you with our pleasant service on your next visit. Thank you for your consideration. Best regards, Dong Ju - Lee, General Manager, Lotte Hotel Busan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
haileythegolden wrote a review Sep 2022
Edmonton, Canada2462 contributions562 helpful votes
We had a room with 2 double beds. The room and beds were very comfortable. The bathroom was large with a heated toilet. The hotel was convenient to the Lotte department store. It was connected and the department store had 2 lower floors on food avenue with a very good selection of restaurants and cafes. The ninth floor had more up scale restaurants and a movie theatre. The subway was connecting by a long walk way in the lower level and a enormous underground network of shopping stores and cafes. Our only difficulty was getting good advice from the concierge, they gave us bad directions on a few occasions Overall great location and convenient to lots of neighborhood restaurants, subway, shopping
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General manager, 기타 at Lotte Hotel Busan
Responded 10 Oct 2022
Dear haileythegolden Thank you for staying with us and sharing your experience at Lotte Hotel Busan. We always strive for the best customer experience. Providing high qualify of service is our responsibility. Still, it feels great to be noticed for our efforts. Thank you very much for your encouragement. I really appreciate your staying and nice review. We will try to do our best to provide you faithful and touching service. Your information will be very helpful to other guests. Thank you for your wonderful review. We look forward to your visiting soon. We will impress you with our pleasant service on your next visit. Thank you for your consideration. Best regards, Dong Ju - Lee, General Manager, Lotte Hotel Busan
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ma5quer wrote a review Sep 2022
Singapore, Singapore81 contributions52 helpful votes
Booked this hotel for its great central location beside seomyeon station, and was pleasantly surprised it ticked all the boxes for us. Excellent service all round, including staff in the sauna where most struggled with english but still tried their best to help. Just a few points to note: 1) their gym, sauna and swimming pool are interconnected. Hence to get to the gym, one will need to pass through gender-segregated locker/sauna area. Usual procedure is removing shoes at locker room entrance, get prepared for visual onslaught of people walking around in the nude, change into their tee, shorts, socks provided (optional), wear back shoes at locker room exit, before reaching the gym. 2) sauna area includes jacuzzis (3 pools of varying temperature), 1 steam room and 1 finnish sauna room. It also seems to be a requirement to cover hair with towel. 3) for those who are uncomfortable to go nude and only plan to do dry sauna, you can request for a “gown” (bath robe). 4) Their fitness facilities is open to external members so it can get crowded. Hotel guests get complimentary use of these facilities only once a day. Hope these information would help!
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Date of stay: September 2022Trip type: Travelled as a couple
Room Tip: Refer to notes on fitness facilities in my review
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General manager, 기타 at Lotte Hotel Busan
Responded 18 Sep 2022
Dear ma5quer10 Thank you for staying with us and sharing your experience at Lotte Hotel Busan. We always strive for the best customer experience. Providing high qualify of service is our responsibility. Still, it feels great to be noticed for our efforts. Thank you very much for your encouragement. I really appreciate your staying and nice review. We will try to do our best to provide you faithful and touching service. Your information will be very helpful to other guests. Thank you for your wonderful review. We look forward to your visiting soon. We will impress you with our pleasant service on your next visit. Thank you for your consideration. Best regards, Dong Ju - Lee, General Manager, Lotte Hotel Busan
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
openseas wrote a review Aug 2022
Split, Croatia301 contributions85 helpful votes
+1
Excellent hotel with all the amenities you may need. Centrally located. Excellent and friendly staff. Rooms are spacious and very clean although a bit dated but it is clear that maintenance is high priority here. Breakfast is fine for all the guests, Asian or European.
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Date of stay: August 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General manager, 기타 at Lotte Hotel Busan
Responded 18 Sep 2022
Dear openseas Thank you for staying with us and sharing your experience at Lotte Hotel Busan. We always strive for the best customer experience. Providing high qualify of service is our responsibility. Still, it feels great to be noticed for our efforts. Thank you very much for your encouragement. I really appreciate your staying and nice review. We will try to do our best to provide you faithful and touching service. Your information will be very helpful to other guests. Thank you for your wonderful review. We look forward to your visiting soon. We will impress you with our pleasant service on your next visit. Thank you for your consideration. Best regards, Dong Ju - Lee, General Manager, Lotte Hotel Busan
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
George Li wrote a review Aug 2022
11 contributions11 helpful votes
We were first not happy with our room on the 25th floor but they resolved the issue by changing our room to the 29th floor. Much better. The pool is very nice and clean. The gym is very good too. The location is very good, close to everything. Great hotel
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Date of stay: August 2022
Location
Service
Sleep Quality
Room Tip: This place is great for couples, family or business.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General manager, 기타 at Lotte Hotel Busan
Responded 28 Aug 2022
Dear K1827KKgeorgel Thank you for staying with us and sharing your experience at Lotte Hotel Busan. We always strive for the best customer experience. Providing high qualify of service is our responsibility. Still, it feels great to be noticed for our efforts. Thank you very much for your encouragement. I really appreciate your staying and nice review. We will try to do our best to provide you faithful and touching service. Your information will be very helpful to other guests. Thank you for your wonderful review. We look forward to your visiting soon. We will impress you with our pleasant service on your next visit. Thank you for your consideration. Best regards, Dong Ju - Lee, General Manager, Lotte Hotel Busan
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JRK wrote a review Jul 2022
Seoul, South Korea136 contributions24 helpful votes
Lotte Hotel is a very comfortable high class hotel to stay in. It is incredibly big which means check-in requires taking a number, and check-out requires standing in a long line if you're out at 11. The staff were all very helpful and kind, but because this is such a large hotel you likely won't get any personal touch in the service. Nonetheless they were incredibly professional and clear about everything. The room is big and the view is nice. The fitness area can only be accessed once per day by guests (includes gym, sauna and swimming pool all together). Just keep this in mind for your planning! Overall it's a solid comfortable stay!
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General manager, 기타 at Lotte Hotel Busan
Responded 31 Jul 2022
Dear jrk201510 Thank you for staying with us and sharing your experience at Lotte Hotel Busan. We always strive for the best customer experience. Providing high qualify of service is our responsibility. Still, it feels great to be noticed for our efforts. Thank you very much for your encouragement. I really appreciate your staying and nice review. We will try to do our best to provide you faithful and touching service. Your information will be very helpful to other guests. Thank you for your wonderful review. We look forward to your visiting soon. We will impress you with our pleasant service on your next visit. Thank you for your consideration. Best regards, Dong Ju - Lee, General Manager, Lotte Hotel Busan
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
magicberry wrote a review Jul 2022
Singapore, Singapore432 contributions120 helpful votes
The hotel is in an unbeatable location, right next to Lotte Mall, station, and an easy taxi ride to Busan Station. The room is of large size and comfortable, although oldish. Excellent service from doormen to counter staff. One thing to take note though is that there is massive traffic jam during peak hours. It took us an hour to get to Busan Station (usually 20min) on a Friday even though we left the hotel before 5 pm.
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Date of stay: July 2022
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General manager, 기타 at Lotte Hotel Busan
Responded 25 Jul 2022
Dear MagicBerry Thank you for staying with us and sharing your experience at Lotte Hotel Busan. We always strive for the best customer experience. Providing high qualify of service is our responsibility. Still, it feels great to be noticed for our efforts. Thank you very much for your encouragement. I really appreciate your staying and nice review. We will try to do our best to provide you faithful and touching service. Your information will be very helpful to other guests. Thank you for your wonderful review. We look forward to your visiting soon. We will impress you with our pleasant service on your next visit. Thank you for your consideration. Best regards, Dong Ju - Lee, General Manager, Lotte Hotel Busan
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$135 - $169 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
busan lotte hotel
LOCATION
South KoreaBusan
NUMBER OF ROOMS
650
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LOTTE HOTEL BUSAN - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Lotte Hotel Busan
Which popular attractions are close to Lotte Hotel Busan?
Nearby attractions include Seomyeon Underground Shopping Center (0.3 km), Seomyeon Food Alley (0.2 km), and Seven Luck Casino Busan Lotte Branch (0.02 km).
What are some of the property amenities at Lotte Hotel Busan?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Lotte Hotel Busan?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Lotte Hotel Busan?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Lotte Hotel Busan?
Yes, valet parking is available to guests.
What are some restaurants close to Lotte Hotel Busan?
Conveniently located restaurants include Songjeong Samdae Gukbop, Gaemijip Seomyeon, and Matchandeul Wang Sogeum Gui Seomyeon.
Are there opportunities to exercise at Lotte Hotel Busan?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Lotte Hotel Busan have an airport shuttle?
Yes, Lotte Hotel Busan offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Lotte Hotel Busan have airport transportation?
Yes, Lotte Hotel Busan offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Lotte Hotel Busan?
Yes, dry cleaning and laundry service are offered to guests.
Does Lotte Hotel Busan offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.