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BEST WESTERN Sovereign Hotel - Albany

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879 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Sovereign Hotel - Albany
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Showing 846: English reviews
jamesville, NY
Reviewed 17 October 2016

not impressed with the cleanliness of hotel. There was no way housekeeping could have missed the blood on the sheets and fixed the bed this way. Breakfast however was the one good thing that i experienced and i would recommend only that portion of my stay.

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Helpful?
Thank Kathleen K
Brisbane, Australia
Reviewed 13 October 2016

I hate writing bad reviews, and I stay at 50 or 60 different hotels each year, and I write mostly positive reviews, but this place is terrible. I was due to stay here for 9 days next week and I've had to cancel and book elsewhere because last night I was booked in for a single night, and it was...

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1Thank sandyosullivan
Gil S, Manager at BEST WESTERN Sovereign Hotel - Albany, responded to this review

Dear sandyosullivan, My sincere apology for not meeting your expectations. This is definitely not the kind of reviews we like to see. Your feedback is important to us. I will see that the issues you have mentioned are addressed and corrected promptly. If there is anything I can do to make amend or get another chance to recapture your business,...

Reviewed 12 October 2016

Nice Best Western, Good value. Hotel and rooms are in very good condition. There are a number of restaurants within walking distance of the hotel. We went to the Across the Street Pub which was very good. Very satisfied with our decision to stay here.

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Thank James W
Reviewed 11 October 2016

well the only good thing about this hotel, was the front desk ladys, who checked us in , the bathroom had nothing but roaches, to start and were do they allow people to bring big dogs in as well !!! they even had a couple of people in the pace we were to eat inside the pace with a big...

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Thank Rjones99p
Albany, New York
Reviewed 11 October 2016

No internet had to go next door to days inn to get it many people had the same problem. Two days I wasted waiting for it to be fixed looking to change hotels now. doing this on their pc. There is no smoke alarm in the room the wires are there but its not? Staff is nice but this the...

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Helpful?
Thank marmstrong41a
Gil S, Manager at BEST WESTERN Sovereign Hotel - Albany, responded to this review

Dear marmstrong41a, I am sorry that you experienced such difficulties with the internet. We know how important the Wifi is, and how reliable it has to be for our guests. Rest assured that I have adequately addressed your issues and concerns with our provider. We certainly do not like to read that you are considering changing hotels. If there is...

Wanaque, New Jersey
Reviewed 10 October 2016

Not a great option, will stay elsewhere; close to UAlbany though hair in the tub, little to no toiletries offered, nice front desk, helpful - just need to clean up their act - the beds were way too small, consider queen beds

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Helpful?
Thank cmr9271
Gil S, Manager at BEST WESTERN Sovereign Hotel - Albany, responded to this review

Dear cmr9271, On behalf of our entire staff, I apologize for not meeting your expectations. Rest assured that your review is duly noted, and that the necessary actions will be taken to correct the issues. We hope to get another chance to prove to you that we can meet your expectations in the future. We do make mistakes but we...

Oswego, United States
Reviewed 9 October 2016

We had nothing but trouble from the start. We couldn't check in until late, there was no linen to make the beds, they let us in the room and the mattress was stained, the mattress pad was was filthy, the pillows were stained, the room had an odor, the air conditioner was filthy. We found out the next day that...

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Thank Joann P
Sandusky, Ohio
Reviewed 7 October 2016

I stayed here on my way to NYC. The hotel was clean, the staff was very friendly and helpful, and I would stay here again if in the area. It was convenient to have an attached restaurant, food was very good.

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Thank Vicki K
Edinburgh
Reviewed 27 September 2016

We spent a few days here on vacation from Scotland and found it well suited for access to Downtown: to the malls at Crossgates and Colonie, and to the interstate north into the Adirondacks. The hotel could certainly do with a little tlc - some electrical points are dodgy, and the decor in some areas could do with some attention...

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Thank Malcolm-scot
Durham
Reviewed 23 September 2016

We stayed at this hotel overnight on our way into Canada. Staff were extremely well trained accommodating and polite there were only a few minor negatives such as paper plates and plastic knives and forks for breakfast. Breakfast was good though and on the whole it was a really nice pleasant place to stay. The room was really well equipped...

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Helpful?
Thank 12Inspire

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Convenience and value come together at the Best Western Sovereign Hotel in Albany New York. This full service Albany Hotel offers complimentary Full Hot American Breakfast, Free Wi-Fi and Shuttle Service. All rooms have refrigerators, microwaves, coffee makers. Hotel has an indoor heated pool, sauna, fitness room, restaurant, and business center. The hotel is located at the entrance of U-Albany and is minutes from Times Union Center, Downtown area, Crossgates Mall, and Airport. The Best Western sovereign is currently renovating the Lobby area. We look forward to offering our guests a new and updated Lobby with comfort and convenience. We expect the lobby renovation to be completed by 04/30/15. ... more   less 

Additional Information about BEST WESTERN Sovereign Hotel - Albany

Address: 1228 Western Ave, Albany, NY 12203-3326
Region: United States > New York > Albany
Price Range: ₹ 5,431 - ₹ 7,060 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Sovereign Hotel - Albany 3*
Number of rooms: 192
Reservation Options:
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Also Known As:
Albany Best Western
Best Western Albany
Hotel Style:
#5 Best Value Hotel in Albany
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Sovereign Hotel - Albany staff and other travellers.
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Questions? Get answers from BEST WESTERN Sovereign Hotel - Albany staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The front of the hotel can be noisy and if you are at the far back, there are long corridors, so pick something in between”
 of 5 bubbles Carson_W995, 8 Dec 2016 | Read review
“Request a room away from the pool, chlorine smell is very strong.”
 of 5 bubbles maryanlagard090, 5 Dec 2016 | Read review
“Don't stay, there's a Hampton Inn up the road that is the polar opposite of this.”
  • Sadly this is the bathroom, the ceiling had bits falling off it, and it was dusty and grubby.
  • This whole area has never been vacuumed and the wall is filthy.
  • Again, this isn't even just rust, it's filth
  • The AC was falling apart which probably explains the horrendous noise.The place is on its last l
  • Inside the room and again you can see they haven't vacuumed it or cleaned it in a very long time
  • This was a 'before' photo believe it or not. Really disgusting.
  • The AC was falling apart and filthy and just smelled of dust.
  • No idea if this is blood or something, I want to say worse? So this was on the covers.
 of 5 bubbles sandyosullivan, 12 Oct 2016 | Read review
“all seemed the same.”
 of 5 bubbles 12Inspire, 22 Sep 2016 | Read review
“Don't book three star on Price Line near University or this is what you will get”
 of 5 bubbles , 28 Aug 2016 | Read review
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