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Best Western Sovereign Hotel - Albany

Booking.comUS$ 93*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Best Western Sovereign Hotel - Albany
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930 Reviews from our TripAdvisor Community

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Showing 893: English reviews
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Windham, United States
Reviewed 4 days ago NEW

The hotel itself was average but the staff was attentive and very friendly. The location was terrific. It was right off the highway and local to restaurants, shopping and conveniences. Limited food at the restaurant but qualify was good for the price.

Review collected in partnership with Best Western
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Helpful?
Thank R3605OXkathleenb
Binghamton, New York
HOTEL’S FAVOURITE REVIEW
Reviewed 8 November 2016

Though this may not appear to be the highest quality hotel, the way the staff treat you and make sure you're taken care of is exemplary. The cleanliness was maybe a 8/10, not perfect but frankly evident that they do regularly hit all the blind spots so it may have just been an off afternoon when i checked in. I...

Review collected in partnership with Best Western
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Helpful?
Thank Anne L
About Hotel's Favourite Review
Seattle
Reviewed 5 days ago NEW

This place needs some major TLC. It gives Best Westerns a bad name. The pool was out of service, the door locks were broken, pipes were visible, the heating/AC unit had only one (loud) setting, the carpeting was worn. I will say the rooms were clean, the beds reasonably comfortable (but no duvet covers on the quilts). Overall, it was...

Review collected in partnership with Best Western
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Helpful?
1Thank Mary N
Gil S, General Manager at Best Western Sovereign Hotel - Albany, responded to this review

Dea Mary N, I am sorry that we failed to meet your expectations. Our pool was out of order indeed due to a faulty heater. We have approved the repair of the pool heater and this will be completed this week. Rest assured that your concerns have been duly noted and that the necessary steps will be taken to better...

New York City, New York
Reviewed 1 week ago

This place is a dump! It's filthy and mattresses are riddled with springs bulging out of the mattress. Old blood soak mattress... then when I moved to a new room the same thing! The mattress had springs bulging out and sharp metal sticking right up through the mattress itself! Unacceptable!

Review collected in partnership with Best Western
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Helpful?
1Thank luispB9837NG
Gil S, Manager at Best Western Sovereign Hotel - Albany, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we...

BRODHEADSVILLE
Reviewed 2 weeks ago

Came to Albany for a family emergency.. The hotel staff was Very Compassionate and helpful. There is a shuttle to take you and pick you up from the hospital. They have a Very good breakfast, clean rooms, conveniently located. Would definitely stay there again...

Review collected in partnership with Best Western
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Helpful?
2Thank CAROLINE V
Syracuse
Reviewed 3 weeks ago

We had to wait for our room to be ready and the front desk staff was keeping us up to date on what was happening. They were very nice and accommodating as we went through this process. That is why I like coming to this hotel and the breakfast can not be beat!

Review collected in partnership with Best Western
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Helpful?
Thank Thomas K
Walden, New York
Reviewed 3 weeks ago

This hotel has seen its better days. Rooms were not clean!! Shower had soap film on the walls and shower curtain. Disgusting!! Staff tried to deal with what they have to work with. Won't be going back to this hotel.

Review collected in partnership with Best Western
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Helpful?
1Thank fredsV339KE
Gil S, General Manager at Best Western Sovereign Hotel - Albany, responded to this review

My sincere apologies for failing to meet your expectations. We certainly are disappointed to hear that you will not consider staying with us again. Rest assured that I have shared your survey and comments with our entire staff. It is definitely not the impression we want our guests to have. I can only hope that we would get another chance...

Atlanta, Georgia
Reviewed 4 weeks ago

If you want a clean room with good location to Albany U with helpful staff then this is it. Complementary breakfast and parking. On site grill/bar. Defiantly not a four star hotel but certainly a four star value.

Review collected in partnership with Best Western
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Helpful?
Thank crispush
Syracuse, New York
Reviewed 4 weeks ago

We found the property to be very dirty and in poor condition in every aspect. Both the interior and exterior were very dirty, and lack of housekeeping staff and outside maintenance staff was very evident

Review collected in partnership with Best Western
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Helpful?
Thank Julie K
BestWesternHotels, Corporate at Best Western Sovereign Hotel - Albany, responded to this review

We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

New York City, New York
Reviewed 4 weeks ago

Been here more than a few times. location is great with many dining entertainment options in area. Would recommend and will defineetily stay here again in the future...compared to other hotels in the area, this one stands out

Review collected in partnership with Best Western
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Helpful?
Thank Jayson266

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Bar/Lounge
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Convenience and value come together at the Best Western Sovereign Hotel in Albany New York. This full service Albany Hotel offers complimentary Full Hot American Breakfast, Free Wi-Fi and Shuttle Service. All rooms have refrigerators, microwaves, coffee makers. Hotel has an indoor heated pool, sauna, fitness room, restaurant, and business center. The hotel is located at the entrance of U-Albany and is minutes from Times Union Center, Downtown area, Crossgates Mall, and Airport. The Best Western sovereign is currently renovating the Lobby area. We look forward to offering our guests a new and updated Lobby with comfort and convenience. We expect the lobby renovation to be completed by 04/30/15. ... more   less 

Additional Information about Best Western Sovereign Hotel - Albany

Address: 1228 Western Avenue, Albany, NY 12203-3326 (Formerly BEST WESTERN Sovereign Hotel - Albany)
Region: United States > New York > Albany
Price Range: ₹ 5,753 - ₹ 9,115 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Sovereign Hotel - Albany 3*
Number of rooms: 192
Reservation Options:
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Also Known As:
Albany Best Western
Best Western Albany
Hotel Style:
#4 Best Value Hotel in Albany
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Sovereign Hotel - Albany staff and other travellers.
6 questions
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Questions? Get answers from Best Western Sovereign Hotel - Albany staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just avoid a room on the last floor.”
nick001ca, 9 Feb 2017 | Read review
“Back is great if you have. Dog or smoke”
oharaknightmom1, 14 Dec 2016 | Read review
“The front of the hotel can be noisy and if you are at the far back, there are long corridors, so pick something in between”
Carson_W995, 8 Dec 2016 | Read review
“Request a room away from the pool, chlorine smell is very strong.”
maryanlagard090, 5 Dec 2016 | Read review
“Don't stay, there's a Hampton Inn up the road that is the polar opposite of this.”
  • Hair (not mine) and just not wiped down... this is over the toilet.
  • No idea if this is blood or something, I want to say worse? So this was on the covers.
  • The AC was falling apart and filthy and just smelled of dust.
  • The AC was falling apart which probably explains the horrendous noise.The place is on its last l
  • Inside the room and again you can see they haven't vacuumed it or cleaned it in a very long time
  • Again, this isn't even just rust, it's filth
  • This whole area has never been vacuumed and the wall is filthy.
  • This was a 'before' photo believe it or not. Really disgusting.
sandyosullivan, 12 Oct 2016 | Read review
5 of 5
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US$ 93* /night
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Prices are for 1 room, 2 adults
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