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Hilton Garden Inn Albany / SUNY Area

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#9 of 50 Hotels in Albany
Certificate of Excellence
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Hilton Garden Inn Albany \/ SUNY Area
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619 Reviews from our TripAdvisor Community

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Showing 606: English reviews
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Cicero, New York
Reviewed yesterday NEW

We stayed here for a weekend getaway from the winter. It was desirable to have a pool so our daughter could swim. Overall the hotel was great but the pool area left much to be desired. It was not cleaned regularly and there were never any dry towel. Food was wonderful although breakfast staff was slow. There was only one...

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Helpful?
Thank Meg H
MD
HOTEL’S FAVOURITE REVIEW
Reviewed 31 October 2016 via mobile

Flew into Albany very early....visiting nephew to see him play at U ALBANY football game. Hotel located across the street from the University so very convenient. We arrived early as the game was an early event and upon check in we found our room was ready which was great. We were warmly greeted by the front desk staff Sammy and...

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1Thank KCG62
About Hotel's Favourite Review
Creed M, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for taking the time to share your experience while staying with us here at the Hilton Garden Inn Albany/SUNY Area. I am glad I was able to speak with you during your check in process to know you found our desk staff as being warm and hospitable. These types of experiences are what we want to have our...

Medina, New York
Reviewed 3 days ago NEW

felt like an interruption to the staff -from check-in to check-out. Food was not edible. Pillows were flat. Bed was. It adjustable as stated. Only reason I stayed was location of hotel to business....would not use again

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Thank annrK3716DT
Miranda W, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Dear annrK3716DT, Thank you for taking the time to review our hotel. I am sorry that your experience here was less than desirable and that we did not meet your expectations. We strive to provide excellent service and great accommodations for all of our guests. Your comments will be shared with our team so that we can improve all aspects...

Syracuse, New York
Reviewed 1 week ago NEW

Breakfast was great. I thought it was breakfast in bed, but it was actually breakfast and bed. There is a difference. So it was kinda cold by the time I got it back to the room. The rooms were clean. There is no smoking. No smoking floor.

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Thank lwilliams852017
Reviewed 1 week ago via mobile

Visited Albany to visit some museums and the river valley views. Hotel rate was good, check in was smooth and the girl very pleasant. Room was spotless and very comfortable. We were gone all day and didn't want to venture out again so had breakfasts and dinner at the hotel. Both were excellent. Service was fantastic and everyone so pleasant...

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Thank OntarioIslander
Willow Spring, NC, United States
Reviewed 2 weeks ago

The staff are very helpful and always willing to resolve any concerns. The location was close to the airport, and only about a 15 minute drive. The rooms are clean, and the beds are very comfortable. Meals were great. The menu had a great variety. Room service was excellent.

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Thank 493bernadetted
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you very much for this positive review of our property. We appreciate your kind words in regards to location, friendly staff, as well we the variety of food and beverage. We would love the opportunity to host you again when you are next in the Albany/SUNY Area!

Cranston, United States
Reviewed 2 weeks ago

My friend had a massage class to attend in Albany and so we decided to meet there and catch up. I had plenty to see and do while she was in class. The location of this hotel made it easy to seek out anything I could think of to see or do! Plus the hotel is very nice- and the...

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Thank X2211OHelizabethb
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for this very positive review of our hotel! We are glad to hear your stay was 'wonderful'! We appreciate your mentions of the hotels location and the staff being pleasant. If you are coming back for another class or just to see friends we would love the opportunity to host you once again.

Ticonderoga, New York
Reviewed 3 weeks ago

Get away for my girlfriend and I for our anniversary,just wanted a nice relaxing night where could use the pool and hot tub, which we couldn't use and also get a discount on a room with her family discount and didn't get to use. So I'm very unsatisfied with my stay and all around trip with you guys it'll be...

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Thank 27mathewf
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for your review. We appreciate all reviews both good and bad as they give us an idea of where we can improve or continue to promote success. I assure you we strive for success and I am sorry to hear your stay was less than perfect. i can always be reached in the office if you wish to...

Reviewed 3 weeks ago

Sometimes in Albany I like to stay away from busy Wolf Road or downtown- so this is a nice option- right across from the State University and close to the State Buidings. Plenty around or within a few minutes if you need dining, gas, or shopping.

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Thank Diana M
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you for your positive review on our hotel! We appreciate your acknowledgment of our location. We are certainly in a quieter area and within 3 miles of downtown, right off of Interstate 90, and a mile from two malls. We look forward to seeing you again when the Albany area is next in your travel plans!

Poughkeepsie, New York
Reviewed 4 weeks ago

Staff were professional and friendly. The room was clean and comfortable. Service and food In the lounge was good and reasonably priced. We would recommend the Hilton Garden Inn Albany/SUNY for a pleasant stay.

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Thank Karen H
Matthew K, General Manager at Hilton Garden Inn Albany / SUNY Area, responded to this review

Thank you very much for this positive review of our hotel. We appreciate your kind words on the friendly nature of our staff, cleanliness of facilities, and quality of food and beverage. We hope for all of these reasons we will be able to host you again soon!

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Multilingual Staff

Additional Information about Hilton Garden Inn Albany / SUNY Area

Address: 1389 Washington Ave, Albany, NY 12206-1009
Region: United States > New York > Albany
Price Range: ₹ 7,627 - ₹ 15,385 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Albany / SUNY Area 3*
Number of rooms: 126
Reservation Options:
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Also Known As:
Hilton Garden Inn Albany / Suny Area Hotel Albany
Hilton Albany
Hotel Style:
#2 Romantic Hotel in Albany
#3 Business Hotel in Albany
#4 Family Hotel in Albany
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Albany / SUNY Area staff and other travellers.
8 questions
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Philadelphia, Pennsylvania
4 months ago
Minneapolis, Minnesota
10 months ago
Martinsburg, West Virginia, United States
over a year ago
Portland, Oregon

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Questions? Get answers from Hilton Garden Inn Albany / SUNY Area staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Hilton can be risky as far as noise as they seem to have a lot of young sports teams stay with them. Luck of the draw to get a quiet floor.”
 of 5 bubbles D6506FTbethm, 11 Dec 2016 | Read review
“Most rooms seem OK. I can't comment on all the floors.”
  • Bed and Desk
  • View looking towards door
  • Closet and Microwave Area
  • Excecise Room
 of 5 bubbles EmpireState39, 16 Nov 2016 | Read review
“Get the higher floor”
 of 5 bubbles bukol, 30 Oct 2016 | Read review
“Sign up for Hilton Honors to get free wifi and complimentary water bottles.”
 of 5 bubbles NLLTraveler, 18 Oct 2016 | Read review
“Very close to hospital so sirens are a common occurance.”
 of 5 bubbles geves2016, 26 Sep 2016 | Read review
5 of 5