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Hampton Inn & Suites Albany - Downtown

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#10 of 50 Hotels in Albany
Certificate of Excellence
GreenLeadersBronze level
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Hampton Inn & Suites Albany - Downtown
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961 Reviews from our TripAdvisor Community

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There are newer reviews for Hampton Inn & Suites Albany - Downtown
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Showing 944: English reviews
New York City, New York
Reviewed 4 June 2016

Didn't get the room location/type I pre-booked and confirmed day before, nor an upgrade as a Diamond member. Parking charge is outrageous (way too high). Awesome restaurant (unaffiliated) is attached - two different sections and dinner menus, both fantastic quality and service. Some Hampton staff service was great, while others very poor. Never got copy of bill emailed as requested.

Review collected in partnership with Hampton
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Helpful?
1Thank PokerPro123
Michelle W, Public Relations Manager at Hampton Inn & Suites Albany - Downtown, responded to this review

Thank you for being a Diamond member. We appreciate you and your loyalty to our Hilton brands. We will address your comments and ensure we correct your concerns asap as we want our Diamond guest to receive all of the perks you expect. We invite you back in the future, so we can exceed your expectations1

Albany NY, United States
Reviewed 2 June 2016

our family stayed here two days and enjoyed the experience. The hotel is pet friendly and our dog was greeted warmly by the staff. The rooms were neat and clean and the staff handled requests promptly. The breakfast left a little to be desired, not a great selection. Hotel was a little expensive for price to value but pet friendly...

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Thank Stephen C H
Michelle W, Public Relations Manager at Hampton Inn & Suites Albany - Downtown, responded to this review

Thank you for bringing your four legged baby with you on your recent visit to Albany. We love having all of you as our guest and hope you return in the future.

Philadelphia, United States
Reviewed 1 June 2016

We were extremely satisfied with our overall experience with the Hampton INN. We traveled for a wedding and everything from check in to check out went above and beyond. We would suggest this to anyone staying in the Albany area.

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Thank Kevin G
Linden, New Jersey
Reviewed 1 June 2016

The only negative I could think of is that we did not receive any room service to tidy up the room or provide towels during our stay. When we asked why, we were told that they weren't sure. But besides this, overall the hotel is very nice. Staff was nice, especially the staff at breakfast. Room was spacious too. I'd...

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Helpful?
Thank tmpieciak
Michelle W, Public Relations Manager at Hampton Inn & Suites Albany - Downtown, responded to this review

Thank you for being our recent guest. We do provide daily service unless you have the don not disturb on the door. We do hope you had an enjoyable stay and consider us again in the future.

tpe
Reviewed 1 June 2016

I would say it is below regular Hampton Inn standard. The staffs are helpful and friendly. But the interior needs to be cleaner, especially the carpet, which looks a bit disgusting. I don't like that our room does not have a good natural light coming in. The soundproof is not ideal. The adjacent restaurant is relatively nice, though. There is...

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Thank tyst
Michelle W, Public Relations Manager at Hampton Inn & Suites Albany - Downtown, responded to this review

We appreciate you and your business. Thank you for choosing us for your one night stay over.

Madison, Wisconsin
Reviewed 31 May 2016

The location is perfect for Albany adventure. A couple minutes walk to the capitol and other city sites. It is next to fun eating places and pubs. The staff was welcoming and helpful. The room as promised - clean and quiet.

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Thank tjuicetmom
Niagara Falls, Canada
Reviewed 30 May 2016

Albany was our quick stop half way to Boston - we hadn't pre-booked anything - so this was a last minute booking - but we couldn't have been happier. We arrived after 9:00pm - but were greeted by friendly helpful staff - especially Wallace! Wallace was very friendly and helpful - and had our cranky, tired kids, laughing all the...

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Helpful?
Thank MelissaP1975
Michelle W, Public Relations Manager at Hampton Inn & Suites Albany - Downtown, responded to this review

Thank you for allowing us to be your stop over on your recent trip. We appreciate your kind words about our team members as well. We hope to be your place to stay on your next trip.

Lincoln, Nebraska
Reviewed 26 May 2016

We were pleasantly surprised by how clean the facility is. The staff was very helpful and friendly. Albany is a lovely town, but be prepared to climb a lot of hills if you go for a walk. Check out Lombardo's Restaurant for authentic Italian food. Yum!

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Thank robertws948
Michelle W, Public Relations Manager at Hampton Inn & Suites Albany - Downtown, responded to this review

Thank you for your business. We love having you as our guest!

Highland, New York
Reviewed 25 May 2016

We stayed here last weekend as I was doing henna at a local music festival. The location in Albany is very good and it's relatively easy to get to. The rooms were a little small. You could tell that the place could use a spiffing up on the floors with rooms on them. There was some thread bare carpet here...

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Thank Nicholas B
Michelle W, Public Relations Manager at Hampton Inn & Suites Albany - Downtown, responded to this review

Thank you for being our guest. Our valet parking fee is both on our Hilton website as well as on your reservation, so we are sorry you did not see all of these locations that state the fee. Because we are located in the heart of downtown, there is limited parking, so we have a safe, secure lot that we...

west hurley, ny
Reviewed 24 May 2016

The staff was nice Ned the hotel was clean, but two major complaints. One, everyone is forced to use Valet Parking at a fee of $15 per night when there is plenty of room for everyone to park themselves. I would not stay here again because of that. Two, the hotel is under construction/renovation. This was not told to me!...

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Helpful?
Thank kenly777
Michelle W, Public Relations Manager at Hampton Inn & Suites Albany - Downtown, responded to this review

Thank you for taking time to post your review. We do only offer valet since we have limited parking available in the downtown area and ours is safe and secure. We offer this extra service to ensure all vehicles and guest comfort are being met. We are also doing some renovations to update the property and do have this information...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The upscale downtown Albany hotel features 121 lavishly-appointed guest rooms, 35 suites with microwaves and refrigerators, eight whirlpool suites and one executive 2-room suite. The new hotel boasts wired and wireless Internet access, complimentary On the House® hot breakfast, on-site exercise facility with sauna and steam room, plenty of meeting space (we specialize in law firm deposition meetings), fresh hot coffee and tea in the lobby 24/7 and, of course, Hilton HHonors® points and miles for your stay. Eleven accessible rooms are available. All rooms and suites are smoke free and feature the Clean and Fresh Hampton Bed™. Welcome to Albany’s brightest new star!Yono’s Restaurant, and dp, an American Brasserie, share space near the entrance of the Hampton Inn & Suites! Just a step through the doorway for hotel guests, this upscale fine-dining restaurant features creative continental and Indonesian cuisine for a memorable dining experience.The Hampton Inn & Suites Albany Downtown is centrally and conveniently located to many downtown attractions, government buildings and points of interest. Business travelers will enjoy easy access to the area’s many businesses and corporations. ... more   less 

Additional Information about Hampton Inn & Suites Albany - Downtown

Address: 25 Chapel Street, Albany, NY 12210
Region: United States > New York > Albany
Price Range: ₹ 7,919 - ₹ 15,445 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Albany - Downtown 2.5*
Number of rooms: 165
Reservation Options:
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Also Known As:
Hampton Inn & Suites Albany - Downtown Hotel Albany
Hampton Inn And Suites Albany - Downtown
Hampton Inn Hotel Albany
Hampton Inn Albany
Albany Hampton Inn
Hotel Style:
#3 Green Hotel in Albany
#5 Business Hotel in Albany
#6 Family Hotel in Albany
#8 Romantic Hotel in Albany
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Questions & Answers

Here's what travellers have asked, with answers from Hampton Inn & Suites Albany - Downtown staff and other travellers.
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Questions? Get answers from Hampton Inn & Suites Albany - Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Verify heater noise before finalizing room - check and move if need be.”
 of 5 bubbles Archited2013, 10 Mar 2017 | Read review
“See if there are any deals on suites. They are a nice size.”
 of 5 bubbles michelegreen74, 8 Mar 2017 | Read review
“Most have been refurbished and so they are much better.”
 of 5 bubbles Bostonian2016, 13 Feb 2017 | Read review
“8th Floor Room was great!”
 of 5 bubbles 146brynw, 22 Jan 2017 | Read review
“Do not stay on Floor 7!”
 of 5 bubbles kouthit, 20 Dec 2016 | Read review
5 of 5